Yotpo aide les marques à tirer parti des avis et des photos des clients tout au long du parcours de l'acheteur, en vue d'augmenter la confiance, la preuve sociale et les ventes. Avec Yotpo, les entreprises peuvent collecter tous les types de contenus générés par les utilisateurs et les utiliser pour créer une marque plus forte et une meilleure expérience client.
Donner une voix aux clients et un appareil-photo. Collecter tout type de contenu client, ou l'extraire des réseaux sociaux. Obtenez plus d'avis, de photos et de questions-réponses avec des demandes d'intelligence artificielle qui assurent que les questions sont posées de la bonne façon, au bon moment, à chaque fois. Développez la confiance et augmentez la conversion en mettant en avant les clients satisfaits. Combinez des avis et des photos avec des options d'affichage personnalisables qui améliorent la marque. Mettez en avant le contenu client dans les campagnes marketing pour vous démarquer de la recherche et des réseaux sociaux et atteindre les acheteurs pertinents, quel que soit l'endroit où ils découvrent votre marque et vos produits. Comprenez ce que les clients pensent des produits, identifiez les opportunités d'amélioration de l'expérience client et apprenez à prendre de meilleures décisions commerciales.
Des partenariats avec des plateformes de recherche et des plateformes sociales comme Google, Facebook et Instagram et des intégrations avec HubSpot, Salesforce etc. permettent aux entreprises d'améliorer les résultats de tous les canaux qu'ils utilisent déjà, en vue de se développer. C'est pourquoi les marques commerciales à la croissance la plus rapide utilisent Yotpo, depuis les marques en croissance comme Away Travel, Tile et Esurance jusqu'à des grandes entreprises bien établies comme Staples, GoPro et Everlast.
More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.
Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.
Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.
I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.
I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.
When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.
First, thank you for your candor and feedback. Although sometimes painful to hear, this is what we need to ensure we understand from our client's perspective to continue growing and improving in the right direction.
If you don't mind, I've gone ahead and tagged your dedicated CSM to double check and guarantee we are doing everything in our power to achieve your milestones using our product that you expected to reach. I assure you we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed.
Thanks again for your time and for writing this feedback - we'll be in touch shortly.
The Yotpo team
We tried YOTPO for a year. The price was high compared to what we needed, so didn't renew. Needed only the Review function and SEO, not the rest. I think the pricing, which is based on the amount of review e-mails sent, is not a valid way of pricing. It does not take into account the % who respond with a review, which is the more accurate metric. If the price was based on # of reviews received, it would reflect on the product's ease of use. It could also be based on features used, which is another metric based on the value a merchant places on the features.
Also, not having the reviews in HTML so it can be searched is a big drawback. Hope this helps.
- Sending out reviews w/ up-sell opportunities
- Reporting capabilities
- User interface to display reviews is nice on the website
- Rich snippet feature for SEO
- the Moderation menu got more confusing. I liked the old interface better--it was easier to follow.
- Support doesn't respond right away. It can take a day or two to resolve an issue.
- The Reviews are not searchable so doesn't contribute to SEO.
Yotpo has a great product but I experienced a few issues in my time using it that were extremely inhibiting to me finding my groove with it. I think they need a custom plan for low volume high priority/price retailers online but I am happy they were able to customize my billing and make it easier to stay onboard - it's not entirely what I need being that we are low volume and high price. Yes, we do exist. I think that for $ a month, I should be able to whitelabel with the Powerhouse plan, for some reason they think I shouldn't but I understand their need to market the product. I am continuing to work with the application and use it to the best of my ability. The title of this review reflects that the experience has been turbulent from bad to excellent but I am much happier knowing now that I have an actual dedicated account manager. The last manager was great, I just think he was falling behind probably due to Yotpo killing it and growing so quickly. I am excited to utilize the tool and see what we can get out of it. Thank you Yotpo for a Good, Great, Bad, Amazing, Bad, Great, Good Excellent product.
Great Features, TPR and Social Ads
Only good for high volume online retailers.
It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
Voici quelques-unes des questions fréquentes sur Yotpo.
Types de licences disponibles pour Yotpo :
Type de licence: Freemium, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Yotpo.
Utilisateurs habituels du logiciel Yotpo :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME
Langues dans lesquelles Yotpo est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien
Types de licences disponibles pour Yotpo:
Nous n'avons pas d'informations sur les appareils pris en charge par Yotpo.
Applications s'intégrant à Yotpo :
Antavo, Ecwid, Magento, Marketing 360®, Smile.io, Wordpress, Xplenty, Zendesk, Zentail, Zoey
Ressources d'aide disponibles pour Yotpo :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo