Five9 - Présentation
Description du logiciel Five9
Five9 est une solution de centre d'appels et de call centers optimisée par l'intelligence artificielle. Cette solution cloud propose des outils omnicanaux, notamment la gestion des appels entrants et sortants, un numéroteur prédictif, un numéroteur progressif, une discussion en ligne, un service client sur les réseaux sociaux, la répartition automatique des appels (ACD), etc.
Five9 est une solution cloud de centre d'appels qui fait bénéficier des milliers de centres d'appels dans le monde entier de la puissance d'intelligence artificielle pratique (Practical IA). Depuis 2001, Five9 contribue à proposer une expérience client omnicanal exceptionnelle. Triplez le temps de conversation des agents grâce à des numéroteurs intelligents qui ignorent automatiquement les non-réponses et les lignes occupées pour garantir la disponibilité du prochain client potentiel dès qu'un agent est prêt. Utilisez le routage intelligent pour diriger les appels vers les bons agents et utilisez les données sur les intentions du client pour prévoir de façon optimale les prochaines étapes pour les agents. Proposez des options en libre-service intuitives grâce au système de serveur vocal interactif de Five9.
Five9 fait bénéficier les centres d'appels de l'intelligence artificielle pratique pour augmenter l'efficacité et la rentabilité des agents et proposer, à chaque fois, une expérience client exceptionnelle, sur tous les canaux : téléphone, chat, mobile, e-mail, réseaux sociaux, etc. Utilisez le routage intelligent pour vous assurer que l'appel parvient au bon agent et utilisez les données sur les intentions du client pour proposer aux agents les meilleures étapes avant même qu'ils ne prennent la communication. Offrez aux clients des options en libre-service intuitives pour les problèmes courants avec un système de serveur vocal interactif facile à configurer afin que les agents puissent se concentrer sur des interactions à valeur ajoutée.
Améliorez la durée de conversation des agents grâce à quatre modes de composition différents qui ignorent automatiquement les non-réponses et les lignes occupées afin que les agents puissent passer plus de temps à parler avec des prospects. Les tableaux de bord visuellement dynamiques présentent des rapports et des analyses historiques et en temps réel permettant aux utilisateurs d'optimiser en permanence les performances de leur centre d'appels.
Five9 - Présentation
Prix
Types de licence
Five9 - Fonctionnalités
Captures d'écran
Five9 - Avis
Five9 - Avis
My job my life
I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Highly Recommend Five9, after failed implementation of 3 other apps
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
Managing Interactions With Clients Has Never Been That Easy
You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
My job my life
Avantages
This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.
Inconvénients
Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.
Réponse de Five9
Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Avantages
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Inconvénients
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Réponse de Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Best Regards,
Cindy Seto
Customer Advocacy Manager
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Avantages
Once you get it going, which isn't easy at all, it doesn't quit running.
Inconvénients
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Highly Recommend Five9, after failed implementation of 3 other apps
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
Avantages
After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.
Inconvénients
From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level
Réponse de Five9
Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.
Managing Interactions With Clients Has Never Been That Easy
You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.
Avantages
I've been using Five9 for quite a while for managing all my interactions with clients via different means. Things are easier with centralized reporting. The best aspect of Five9 is that it is cloud-based, so you have no confusion with your documentation. The platform's setup is quite simple, you don't have to be some IT-wizard of Oz to get into it. But even if you can't, you can contact Five9's technical support – their managers can solve basically anything.
Inconvénients
I can hardly find something to complain about Five9. Even if I had some complaints with them not being up to the minute, I would have been too late with posting it, as the platform is updating constantly. The only thing that I can complain about is the notification, as they pop up in the middle of the screen, but that's more of slight irritation, rather than some major flaw to be pointed out.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Five9 - Prix
Five9 - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Five9 - Fonctionnalités
Five9 - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Five9 - FAQ
Five9 - FAQ
Voici quelques-unes des questions fréquentes sur Five9.
Q. Quels sont les types de licence disponibles pour Five9 ?
Types de licences disponibles pour Five9 :
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Five9 ?
Nous n'avons pas d'informations sur les fonctionnalités de Five9.
Q. Qui utilise Five9 ?
Utilisateurs habituels du logiciel Five9 :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Five9 est-il disponible ?
Langues dans lesquelles Five9 est disponible :
anglais, allemand, espagnol
Q. Quels sont les types de licence disponibles pour Five9 ?
Types de licences disponibles pour Five9:
Abonnement
Q. Five9 prend-il en charge les appareils mobiles ?
Appareils pris en charge par Five9 :
iPad
Q. Avec quelles applications Five9 peut-il s'intégrer ?
Applications s'intégrant à Five9 :
Bitium, EducationFolder, Freshdesk, Grow, Invoca, Logicbox, NetSuite, Salesforce Sales Cloud, Salesforce Service Cloud, injixo
Q. Quelles sont les ressources d'aide disponibles pour Five9 ?
Ressources d'aide disponibles pour Five9 :
Base de connaissances, Support en ligne, Support téléphonique
I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.