WalkMe

WalkMe

Transformez l'expérience utilisateur.

4.5/5 (42 avis)

WalkMe - Présentation

WalkMe™ a été le pionnier de la plateforme d'adoption numérique (DAP) pour transformer l'expérience utilisateur dans le monde numérique envahissant d'aujourd'hui. S'appuyant sur l'intelligence artificielle, l'analytique, l'engagement, l'accompagnement et l'automatisation, la superposition transparente de cette solution aide les utilisateurs à effectuer facilement des tâches dans n'importe quel logiciel, application mobile ou site web d'entreprise. Fondé en 2011, le logiciel WalkMe est utilisé par plus de 1 500 entreprises dans le monde, dont plus de 30 % des sociétés du Fortune 500.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Open source
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique

Langues

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 22 autres, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien

WalkMe - Avis

Note globale
4.5/5
90% d'avis positifs
25
Excellent
13
Très bien
3
Moyen
1
Médiocre
0
Horrible
Traduire avec Google Translate

Extremely robust platform for digital adoption

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 20/12/2018
Provenance de l'avis : Capterra

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Avantages

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Inconvénients

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Réponse de WalkMe

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Vince P.
Traduire avec Google Translate

WalkMe Review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/09/2017
Provenance de l'avis : Capterra

WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services!

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Avantages

WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Inconvénients

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Clinton B.
Traduire avec Google Translate

Good idea, has some improvements coming

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/10/2018
Provenance de l'avis : Capterra

overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Avantages

Recently they have added new features that make it easier to manage the walkthrus, etc.

Inconvénients

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

Réponse de WalkMe

Thank you for taking the time to write this review, Clinton. It¿s wonderful to hear you have found our Digital Adoption Platform to be so useful for training your customers and helping them learn your software. We have some exciting updates within our tracking and analytics coming very soon... stay tuned and please don't hesitate to email the WalkMe Community at community@walkme.com with any questions or concerns. Thanks again, Clinton!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Pete P.
Traduire avec Google Translate

WalkMe is a nice tool to help clients navigate your website.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/05/2018
Provenance de l'avis : Capterra

Avantages

Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

Inconvénients

We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

Réponse de WalkMe

Thank you for your thoughtful feedback on your WalkMe experience, Pete. It¿s great to hear that our platform was able to help your clients navigate your website and improve the client experience altogether. We are bummed to hear that the constant change was impacting scalability! We hope there¿s an opportunity to reevaluate in the future, as your product changes and we continue to evolve. Thank you for sharing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Top tool for creating interactive user onboarding

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/02/2019
Provenance de l'avis : Capterra

It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

Avantages

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Inconvénients

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better.

Very pricey... there should be some lighter, start-up packages.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

WalkMe - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Open source
Abonnement
Rapport qualité-prix

WalkMe - Fonctionnalités

  • API
  • Données en temps réel
  • Importation et exportation de données
  • Monitoring
  • Rapports et statistiques
  • Surveillance en temps réel
  • Tableau de bord d'activités

  • Alertes et remontée des problèmes
  • Audit
  • Contrôle d'accès
  • Gestion des flux de travail
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des applications
  • Notifications automatiques
  • Outils de collaboration
  • Projections
  • Rapports en temps réel
  • Suivi des activités
  • Sécurité SSL

WalkMe - FAQ

Voici quelques-unes des questions fréquentes sur WalkMe.

Q. Quels sont les types de licence disponibles pour WalkMe ?

Types de licences disponibles pour WalkMe :

Type de licence: Gratuit, Open source, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel WalkMe ?

Nous n'avons pas d'informations sur les fonctionnalités de WalkMe.

Q. Qui utilise WalkMe ?

Utilisateurs habituels du logiciel WalkMe :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues WalkMe est-il disponible ?

Langues dans lesquelles WalkMe est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien

Q. Quels sont les types de licence disponibles pour WalkMe ?

Types de licences disponibles pour WalkMe:

Gratuit, Open source, Abonnement

Q. WalkMe prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par WalkMe.

Q. Avec quelles applications WalkMe peut-il s'intégrer ?

Applications s'intégrant à WalkMe :

AlayaCare, CrunchTime, Toonimo

Q. Quelles sont les ressources d'aide disponibles pour WalkMe ?

Ressources d'aide disponibles pour WalkMe :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo