--- description: WalkMe : qu'en pensent les utilisateurs ? Lisez les avis sur WalkMe, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WalkMe - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Plateformes d'adoption numérique](/directory/1627/digital-adoption-platform/software) > [WalkMe](/software/91256/walkme) # WalkMe Canonical: https://www.getapp.fr/software/91256/walkme Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/91256/walkme?page=2) > WalkMe™ a été le pionnier de la plateforme d'adoption numérique (DAP) pour transformer l'expérience utilisateur dans le monde numérique envahissant d'aujourd'hui. S'appuyant sur l'IA, l'analytique, l'accompagnement et l'automatisation, la superposition transparente de cette solution aide les utilisateurs à effectuer facilement des tâches dans n'importe quel logiciel, application mobile ou site web d'entreprise. > > Conclusion : 63 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 63 Avis | | Simplicité d’utilisation | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: WalkMe - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chine et 100 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse des tendances - Analyse prédictive - Analyse visuelle - Apprentissage asynchrone - Apprentissage mixte - Apprentissage mobile - Authentification unique - Base de données de clients - Bibliothèque de contenu - Bibliothèque des ressources - CRM - Catégorisation des ressources - Certification et licences ## Intégrations (74 au total) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... et 59 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Plateformes d'adoption numérique](https://www.getapp.fr/directory/1627/digital-adoption-platform/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de création de site Internet](https://www.getapp.fr/directory/595/website-builder/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de cours en ligne](https://www.getapp.fr/directory/37/courseware/software) - [Logiciels de formation](https://www.getapp.fr/directory/266/training/software) ## Logiciels similaires 1. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [monday.com](https://www.getapp.fr/software/91734/monday-com) — 4.6/5 (5726 reviews) 3. [360Learning](https://www.getapp.fr/software/100000/360learning) — 4.7/5 (484 reviews) 4. [Trello](https://www.getapp.fr/software/90700/trello) — 4.5/5 (23487 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avis ### "The most robust Self-Guidance application out there." — 4.0/5 > **Utilisateur vérifié** | *1 juin 2018* | Formation professionnelle et coaching | Taux de recommandation : 9.0/10 > > **Avantages**: -In the adoption category, it is by far the most advanced. -Good customer service and onboarding. -The customization and branding within application is possible. > > **Inconvénients**: It depends on your size and if you have someone who can dedicate time to building out the walk-thrus post-onboarding. ----- ### "WalkMe for Business" — 5.0/5 > **Justin** | *25 avril 2021* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. > > **Inconvénients**: WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. > > WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. ----- ### "Expensive but useful" — 3.0/5 > **John** | *15 septembre 2017* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui. > > **Inconvénients**: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI. ----- ### "Train your users on-screen" — 5.0/5 > **Adrian** | *5 août 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. > > **Inconvénients**: Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. > > It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. ----- ### "Do anything you can imagine\!" — 5.0/5 > **Elisabeth** | *1 août 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system\!\! > > **Inconvénients**: Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen. > > We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/91256/walkme?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91256/walkme) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées