Usersnap - Prix, fonctionnalités, avis et comparateur de logiciels

Usersnap

Usersnap is the #1 bug tracking tool for your browser.

4.8/5 (11 avis)

Usersnap - Présentation

How does Usersnap work and how can I use it?

Adding Usersnap to a web-site is as simple as installing Google Analytics: simply put a small javascript-snippet on your page and you are ready. If you like to connect Usersnap with your exisiting tools, you can do this conveniently in the Usersnap administration interface.

Prix

À partir de
$19/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

tchèque, danois, anglais, finnois, français et 9 autres, allemand, hongrois, italien, japonais, coréen, polonais, russe, espagnol, turc

Usersnap - Avis

Note globale
4.8/5
100% d'avis positifs
9
Excellent
2
Très bien
0
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

Great tool for customer support teams that has a lot of potential

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 22/11/2018
Provenance de l'avis : Capterra

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.

Avantages

Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.

Inconvénients

It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

Super Easy To Use, Facilitates QA Process

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/12/2018
Provenance de l'avis : Capterra

It has improved our process immensely.

Avantages

I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful.

Inconvénients

There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Great for UI/detailed feedback

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/12/2018
Provenance de l'avis : Capterra

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Avantages

The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

Inconvénients

It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Usersnap for Beta testing

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/12/2018
Provenance de l'avis : Capterra

Avantages

On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster.

Inconvénients

Basic version do not have reporting feature included. More info can be captured via browser inspect element and other areas which can be useful to technical team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Give your users a voice

Logiciel utilisé tous les mois pendant plus de deux ans
Publié le 10/12/2018
Provenance de l'avis : Capterra

Usersnap brings users and developers together by removing the language barrier.
Reporting a issue right from the users browser with visual clues and stack trace is a game changer.
We also like to use Usersnap heavily in the quality assurance phase.

Avantages

When I showed Usersnap to our content creators, they did know how to use it right away.
Quality of reported issues is much higher. This enables the dev team to resolve issues faster.

Integration in our toolchain (Gitlab, Slack, Jira) is flawless.

Inconvénients

A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10

Usersnap - Prix

À partir de
$19/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Pricing starts at 19 USD/month (paid annually)

Usersnap - Fonctionnalités

  • API
  • Projections

  • Audit
  • Contrôle d'accès
  • Données en temps réel
  • Gestion des flux de travail
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des applications
  • Monitoring
  • Notifications automatiques
  • Outils de collaboration
  • Rapports en temps réel
  • Rapports et statistiques
  • Suivi de l'activité des utilisateurs
  • Suivi des activités
  • Surveillance en temps réel
  • Sécurité SSL
  • Tableau de bord d'activités

Plus d'informations sur Usersnap

Usersnap - Principales fonctionnalités

  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Avantages

Report issues and bugs where they happen. And collect feedback inside the browser.

Usersnap allows to report bugs and collect feedback directly in the browser: simply add annotations and click send. All feedback and bug reports are stored and managed in your project dashboards.

No switching costs
Usersnap supports a wide range of project management tools, bug trackers and customer care applications. Simply connect Usersnap with your tool once and start creating tickets and tasks from your browser.

Supported integrations include: E-Mail, Basecamp, Asana, Fogbugz, Trello, Intercom, Microsoft TFS, Jira, Zendesk, Axosoft Ontime, ActiveCollab, Trac, Redmine, Trello, Desk.com, Drupal, Wordpress.

Analyse de GetApp

Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.

Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams

Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.

Usersnap supports bug trackers

Description du logiciel Usersnap

Capturing, sending, and managing bugs with Usersnap is a three step process. Embed the provided Javascript code to add a “Feedback” widget to your website. When clients, customers, and colleagues notice an issue, they are prompted to click on a Usersnap widget sitting along the bottom right-hand corner of their browser screen. Immediately, an overlay popup will appear prompting the user to annotate the screen that he or she current sees. This annotation can be done with a pen, highlighter, or typed note. Users are also prompted to enter their email addresses and any related comments before pressing “Send.”

Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.

Usersnap integrates with your existing workflows

Usersnap - Principales fonctionnalités

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage installations

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Screenshots delivery

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.

Page annotation

Usersnap - Intégrations

App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows

Usersnap - Prix

Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.

Usersnap - Résumé

  • Usersnap widget for clients, customers, and colleagues
  • Annotated screenshots
  • “Feedback” widget
  • Collects user’s email address
  • Tiered pricing options
  • Does not slow down page load times

Usersnap - FAQ

Voici quelques-unes des questions fréquentes sur Usersnap.

Q. Quels sont les types de licence disponibles pour Usersnap ?

Types de licences disponibles pour Usersnap :

À partir de: $19/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Pricing starts at 19 USD/month (paid annually)

Q. Quelles sont les principales fonctionnalités du logiciel Usersnap ?

Fonctionnalités du logiciel Usersnap :

  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Q. Qui utilise Usersnap ?

Utilisateurs habituels du logiciel Usersnap :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues Usersnap est-il disponible ?

Langues dans lesquelles Usersnap est disponible :

tchèque, danois, anglais, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, russe, espagnol, turc

Q. Quels sont les types de licence disponibles pour Usersnap ?

Types de licences disponibles pour Usersnap:

Abonnement

Q. Usersnap prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Usersnap.

Q. Avec quelles applications Usersnap peut-il s'intégrer ?

Applications s'intégrant à Usersnap :

Asana, Basecamp, Basecamp, Bitium, HipChat, Kanbanize, Slack, Todoist, Trello, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Usersnap ?

Ressources d'aide disponibles pour Usersnap :

FAQ, Base de connaissances, Support en ligne

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