Usersnap - Prix, fonctionnalités, avis et comparateur de logiciels

Usersnap

Usersnap is the #1 bug tracking tool for your browser.

4.8/5 (5 avis)

Usersnap - Présentation

How does Usersnap work and how can I use it?

Adding Usersnap to a web-site is as simple as installing Google Analytics: simply put a small javascript-snippet on your page and you are ready. If you like to connect Usersnap with your exisiting tools, you can do this conveniently in the Usersnap administration interface.

Prix

À partir de
$19/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

tchèque, danois, anglais, finnois, français et 9 autres, allemand, hongrois, italien, japonais, coréen, polonais, russe, espagnol, turc

Usersnap - Avis

Note globale
4.8/5
100% d'avis positifs
4
Excellent
1
Très bien
0
Moyen
0
Médiocre
0
Horrible

Awesome bug tracking & feedback tool!

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 19.07.2016
Provenance de l'avis : Capterra

Great and easy-to-use bug tracking and feedback tool. It's super easy to install Usersnap on your website to collect user feedback and bug reports.

The screenshot features is the best thing I've seen so far!

Avantages

super simple setup
user-friendly experience

Inconvénients

none

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Great product and awesome customer service

Publié le 07.08.2014
Provenance de l'avis : Capterra

When you are working in a web development agencies you got at least one call where a client tells you that something on a site is not working. That thing is really hard to find out what the client really means.
Since we are using Usersnap these days are over, also non tech-savy users can work with that product and it adds all necessary information to the bug report (browser size, OS, ...).
While installing the product in our environment we had some troubles (our development process is huge) and there it's worth to mention that they have the most awesome customer service. Replies within minutes (ok sometimes it takes a few hours), valuable help and even helpfull in really complex situations.

Note détaillée

Simplicité d'utilisation
Support client

Easy to use customer support tool for capturing screenshots

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18.05.2018
Provenance de l'avis : Capterra

Avantages

Easy to use. End users can easily snap screenshots of their issues and share it with customer support personnel. Multiplatform support. Easy installer.

Inconvénients

Not much features beyond screen shot sharing. Could use a better chat functionality and history support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Publié le 20.08.2015
Provenance de l'avis

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Publié le 13.08.2015
Provenance de l'avis

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Usersnap - Prix

À partir de
$19/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Pricing starts at 19 USD/month (paid annually)

Usersnap - Fonctionnalités

  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Usersnap - Avantages

Report issues and bugs where they happen. And collect feedback inside the browser.

Usersnap allows to report bugs and collect feedback directly in the browser: simply add annotations and click send. All feedback and bug reports are stored and managed in your project dashboards.

No switching costs
Usersnap supports a wide range of project management tools, bug trackers and customer care applications. Simply connect Usersnap with your tool once and start creating tickets and tasks from your browser.

Supported integrations include: E-Mail, Basecamp, Asana, Fogbugz, Trello, Intercom, Microsoft TFS, Jira, Zendesk, Axosoft Ontime, ActiveCollab, Trac, Redmine, Trello, Desk.com, Drupal, Wordpress.

Analyse de GetApp

Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.

Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams

Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.

Usersnap supports bug trackers

Description du logiciel Usersnap

Capturing, sending, and managing bugs with Usersnap is a three step process. Embed the provided Javascript code to add a “Feedback” widget to your website. When clients, customers, and colleagues notice an issue, they are prompted to click on a Usersnap widget sitting along the bottom right-hand corner of their browser screen. Immediately, an overlay popup will appear prompting the user to annotate the screen that he or she current sees. This annotation can be done with a pen, highlighter, or typed note. Users are also prompted to enter their email addresses and any related comments before pressing “Send.”

Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.

Usersnap integrates with your existing workflows

Usersnap - Principales fonctionnalités

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage installations

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Screenshots delivery

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.

Page annotation

Usersnap - Intégrations

App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows

Usersnap - Prix

Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.

Usersnap - Résumé

  • Usersnap widget for clients, customers, and colleagues
  • Annotated screenshots
  • “Feedback” widget
  • Collects user’s email address
  • Tiered pricing options
  • Does not slow down page load times

Usersnap - FAQ

Voici quelques-unes des questions fréquentes sur Usersnap.

Q. Quels sont les types de licence disponibles pour Usersnap ?

Types de licences disponibles pour Usersnap :

À partir de: $19/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Pricing starts at 19 USD/month (paid annually)

Q. Quelles sont les principales fonctionnalités du logiciel Usersnap ?

Fonctionnalités du logiciel Usersnap :

  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Q. Qui utilise Usersnap ?

Utilisateurs habituels du logiciel Usersnap :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues Usersnap est-il disponible ?

Langues dans lesquelles Usersnap est disponible :

tchèque, danois, anglais, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, russe, espagnol, turc

Q. Quels sont les types de licence disponibles pour Usersnap ?

Types de licences disponibles pour Usersnap:

Abonnement

Q. Usersnap prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Usersnap.

Q. Avec quelles applications Usersnap peut-il s'intégrer ?

Applications s'intégrant à Usersnap :

Asana, Basecamp, Basecamp, Bitium, HipChat, Kanbanize, Slack, Todoist, Trello, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Usersnap ?

Ressources d'aide disponibles pour Usersnap :

FAQ, Base de connaissances, Support en ligne

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