How does Usersnap work and how can I use it?
Great and easy-to-use bug tracking and feedback tool. It's super easy to install Usersnap on your website to collect user feedback and bug reports.
The screenshot features is the best thing I've seen so far!
super simple setup
When you are working in a web development agencies you got at least one call where a client tells you that something on a site is not working. That thing is really hard to find out what the client really means.
Since we are using Usersnap these days are over, also non tech-savy users can work with that product and it adds all necessary information to the bug report (browser size, OS, ...).
While installing the product in our environment we had some troubles (our development process is huge) and there it's worth to mention that they have the most awesome customer service. Replies within minutes (ok sometimes it takes a few hours), valuable help and even helpfull in really complex situations.
Easy to use. End users can easily snap screenshots of their issues and share it with customer support personnel. Multiplatform support. Easy installer.
Not much features beyond screen shot sharing. Could use a better chat functionality and history support.
Pricing starts at 19 USD/month (paid annually)
Report issues and bugs where they happen. And collect feedback inside the browser.
Usersnap allows to report bugs and collect feedback directly in the browser: simply add annotations and click send. All feedback and bug reports are stored and managed in your project dashboards.
No switching costs
Usersnap supports a wide range of project management tools, bug trackers and customer care applications. Simply connect Usersnap with your tool once and start creating tickets and tasks from your browser.
Supported integrations include: E-Mail, Basecamp, Asana, Fogbugz, Trello, Intercom, Microsoft TFS, Jira, Zendesk, Axosoft Ontime, ActiveCollab, Trac, Redmine, Trello, Desk.com, Drupal, Wordpress.
Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.
Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams
Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.
Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.
Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.
App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows
Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.
Voici quelques-unes des questions fréquentes sur Usersnap.
Types de licences disponibles pour Usersnap :
À partir de: $19/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Pricing starts at 19 USD/month (paid annually)
Fonctionnalités du logiciel Usersnap :
Utilisateurs habituels du logiciel Usersnap :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME
Langues dans lesquelles Usersnap est disponible :
tchèque, danois, anglais, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, russe, espagnol, turc
Types de licences disponibles pour Usersnap:
Nous n'avons pas d'informations sur les appareils pris en charge par Usersnap.
Applications s'intégrant à Usersnap :
Asana, Basecamp, Basecamp, Bitium, HipChat, Kanbanize, Slack, Todoist, Trello, Zendesk
Ressources d'aide disponibles pour Usersnap :
FAQ, Base de connaissances, Support en ligne