--- description: Usersnap : qu'en pensent les utilisateurs ? Lisez les avis sur Usersnap, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Usersnap - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des avis](/directory/575/feedback-and-reviews-management/software) > [Usersnap](/software/91251/usersnap) # Usersnap Canonical: https://www.getapp.fr/software/91251/usersnap Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/91251/usersnap?page=2) > Rationalisez votre processus d'assurance qualité en laissant vos utilisateurs créer des captures d'écran du contenu de leur navigateur actuel et les annoter. Les opinions visuelles et le suivi des problèmes facilitent la communication avec votre équipe et vos développeurs. Usersnap est un outil de bug tracking et de retour d'opinion pour chaque projet web. > > Conclusion : 48 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 48 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Usersnap - **Pays**: Linz, Autriche - **Entreprise fondée en**: 2013 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, coréen, croate, espagnol, français, hongrois, italien, japonais, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Autriche, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Achats et réceptions - Alertes/Notifications - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Authentification unique - Autorisations basées sur les rôles - Bibliothèque de questions - Champs personnalisables - Chat et messagerie - Collecte de données multicanal - Commentaires anonymes - Communication multicanal - Contrôles/Permissions d'accès - Demande d'avis - Email Reminders - Emplacements multiples - Enquêtes et feedback - Feedback en continu ## Intégrations (34 au total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... et 19 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) ## Catégories connexes - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Logiciels de bug tracking](https://www.getapp.fr/directory/1003/bug-tracking/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de retour d'information à 360 degrés](https://www.getapp.fr/directory/1007/360-degree-feedback/software) ## Logiciels similaires 1. [Trustpilot](https://www.getapp.fr/software/113149/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.getapp.fr/software/112535/birdeye) — 4.7/5 (703 reviews) 3. [Swell](https://www.getapp.fr/software/118523/swell-cx) — 4.6/5 (356 reviews) 4. [Weave](https://www.getapp.fr/software/121867/weave) — 4.3/5 (668 reviews) 5. [Yotpo](https://www.getapp.fr/software/91286/yotpo) — 4.5/5 (376 reviews) ## Avis ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 juillet 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Inconvénients**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Awesome Tool for Bug Submission" — 5.0/5 > **Eric** | *21 mars 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: - Easy to use widget to embed on site. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks. - Integrations with services like Zapier allows endless posiblities. - Tools for drawing and pointing out specific areas. > > **Inconvénients**: I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward. I highly recommend this tool for any software companies who encourage bug reports from employees. ----- ### "Great Product In the Right Circumstances" — 4.0/5 > **Michael** | *16 mai 2019* | Administration publique | Taux de recommandation : 7.0/10 > > **Avantages**: Usersnap gives your customers and easy way to give you feedback about your website. It can be hard to explain via email your feedback about a visual thing such as a website. Usersnap allows someone to give us visual feedback. > > **Inconvénients**: Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended. > > Great. It does what it claims to do. I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors. ----- ### "Super Easy To Use, Facilitates QA Process" — 5.0/5 > **Rachel** | *10 décembre 2018* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful. > > **Inconvénients**: There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups. > > It has improved our process immensely. ----- ### "An incredibly easy and useful tool for Customer Feedback" — 5.0/5 > **David** | *25 novembre 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I really appreciate the integrations with Slack and JIRA. Usersnap is very easy for our customers to leave feedback and using the slack integration we get alerts when new feedback is submitted. Then using the JIRA integration we can easily generate tickets and track their progress. I also love that we can communicate directly with customers using email via the Usersnap page. > > **Inconvénients**: The email notifications could be better and include the comments from customers instead of requiring a click to Usersnap. Also, we haven't figured out how to get the screen capture function to work on Modal pop-ups/ > > We really get a lot of value from this tool and have improved our overall customer success workflow. Our customers love the interaction and quick replies as well. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/91251/usersnap?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91251/usersnap) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées