How does Usersnap work and how can I use it?
Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.
Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.
It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.
It has improved our process immensely.
I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful.
There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups.
I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.
The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.
It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.
On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster.
Basic version do not have reporting feature included. More info can be captured via browser inspect element and other areas which can be useful to technical team.
Usersnap brings users and developers together by removing the language barrier.
Reporting a issue right from the users browser with visual clues and stack trace is a game changer.
We also like to use Usersnap heavily in the quality assurance phase.
When I showed Usersnap to our content creators, they did know how to use it right away.
Quality of reported issues is much higher. This enables the dev team to resolve issues faster.
Integration in our toolchain (Gitlab, Slack, Jira) is flawless.
A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good.
Pricing starts at 19 USD/month (paid annually)
Report issues and bugs where they happen. And collect feedback inside the browser.
Usersnap allows to report bugs and collect feedback directly in the browser: simply add annotations and click send. All feedback and bug reports are stored and managed in your project dashboards.
No switching costs
Usersnap supports a wide range of project management tools, bug trackers and customer care applications. Simply connect Usersnap with your tool once and start creating tickets and tasks from your browser.
Supported integrations include: E-Mail, Basecamp, Asana, Fogbugz, Trello, Intercom, Microsoft TFS, Jira, Zendesk, Axosoft Ontime, ActiveCollab, Trac, Redmine, Trello, Desk.com, Drupal, Wordpress.
Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.
Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams
Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.
Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.
Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.
App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows
Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.
Voici quelques-unes des questions fréquentes sur Usersnap.
Types de licences disponibles pour Usersnap :
À partir de: $19/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Pricing starts at 19 USD/month (paid annually)
Fonctionnalités du logiciel Usersnap :
Utilisateurs habituels du logiciel Usersnap :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME
Langues dans lesquelles Usersnap est disponible :
tchèque, danois, anglais, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, russe, espagnol, turc
Types de licences disponibles pour Usersnap:
Nous n'avons pas d'informations sur les appareils pris en charge par Usersnap.
Applications s'intégrant à Usersnap :
Asana, Basecamp, Basecamp, Bitium, HipChat, Kanbanize, Slack, Todoist, Trello, Zendesk
Ressources d'aide disponibles pour Usersnap :
FAQ, Base de connaissances, Support en ligne