Mouseflow

Avantages

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

Inconvénients

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Avantages

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are.

I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software.

I'm finicky about dashboards.

I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business.

I love all of the different ways, now, that I will be able to analyze my website design changes.

In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page.

Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider.

Once you put the code in your site........Mouseflow goes to work!

I have already used a feedback form and had engagement, too.

I would highly recommend Mouseflow.

Inconvénients

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Avantages

They recording system is good with proper stadistics

Inconvénients

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Avantages

Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research.

Inconvénients

Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start?

Avantages

Mouseflow is superb when it comes to seeing how people progress through your site.

We've been able to make many changes that all helped increase sales

Inconvénients

Initially navigation was a bit weird but soon got the hang of it