ProjectManager.com

This software is great. I spend a whole day looking for an alternative to Asana. I spent two days setting it up and was super excited. I did this cause the price point looked fantastic. However, when I went to connect the API, which is mentioned in the FAQ's how to set this up, I was told I had to upgrade to ENTERPRISE. My costs would go up to x4.

Customer service. There is no phone only and an answerphone. And the guy Derek on the end of the emails decided to delete my entire account without warning. He did this as I said the API is not mentioned in any of the features and it's in your development section and when I went to ask how to connect it he wanted me to upgrade to ENTERPRISE - then he said, 'I'll let you have it if you join to Business and pay IN FULL ONE WHOLE YEAR? Arhhhhh, that's not the way business is done?

The issue I have is there is NO mention of the API connection in any of the plan features when you read through the FAQ's and Developer section, you will see clearly the system has an API. No mention that you have to pay extra.

I then said its not on and there's an error in this case. I received the following email.
You are not a good fit. And with that, my entire data and account was deleted. No warning, nothing. Just see you later and all the best finding another platform. Unbelevieble.

I like the ability to create a fairly detailed project plan including budget and dates that are nicely mapped out in a Gantt chart. It works great for straightforward projects with a succinct task list and allows for the team to track their time to see a report on the budget for the project and the financial aspect of completing the project. I like the updated interface as well - it took a little bit to get used to, but didn't take too long.

I find the reporting to be a bit challenging. I would like to see reports that are a bit more flexible and can filter in and out certain criteria. This product isn't great to manage really long projects or challenging projects with lots of iterations. If you have a project that is iterative in nature and will develop as you move along, this set up makes it time-consuming to maintain.

This application possesses some many advanced features which makes it stand out as a very resourceful tool in project management. It is easy to monitor in realtime the ongoing projects from the project control panel which is easily customized.

Some manual resources are very long and stringent especially when assigning resources against tasks. The customer service is also terrible as you only get to speak with Derek if there are existing issues,there is no other phone number to call to assistance to speak with a human.

Easy to use and accessible anywhere on-line. Can share a lot of detailed project information to others quickly.

Saved changes are slow to update. File size limits when uploading documents. Printing is cumbersome to format.