ChargeOver est une application de gestion de la facturation récurrente et de la facturation par abonnement abordable et complète. Dans la mesure où ChargeOver stocke les données de carte de paiement pour le compte de l'utilisateur, il allège le fardeau de la conformité PCI. Pour utiliser ChargeOver, connectez-le à un site web ou à une application pour capturer automatiquement les informations du nouveau client ou entrez directement les informations du client.
ChargeOver vous permet de facturer dans presque toutes les situations, y compris des frais ponctuels. Si les utilisateurs peuvent le construire, ChargeOver peut le facturer ! ChargeOver facturera automatiquement les clients aux intervalles demandés. Les reçus, que les utilisateurs peuvent personnaliser à leur guise, peuvent également être envoyés à partir de ChargeOver. En fait, chaque communication envoyée par ChargeOver aux clients peut être personnalisée en HTML intégral.
Si la carte de paiement d'un client est sur le point d'expirer, ChargeOver peut lui envoyer un courrier électronique et lui demander de mettre à jour ses informations de paiement. Si les informations de carte de crédit d'un client ne fonctionnent pas pour une raison quelconque, ChargeOver peut le contacter et demander de nouvelles informations de paiement. Les clients peuvent mettre à jour leurs informations de paiement à partir d'un portail de paiement de marque.
Bien entendu, ChargeOver prend en charge un grand nombre de processeurs de paiement ou de passerelles de paiement afin que les utilisateurs puissent choisir celui qui convient le mieux à leur entreprise. L'application est également compatible avec plusieurs devises au cas où les utilisateurs feraient des affaires à l'étranger. Et si les utilisateurs ont des clients qui paient via ACH ou PayPal, ChargeOver prend également en charge ces méthodes de paiement.
Tout ce que ChargeOver fait via son interface web peut également être réalisé à l'aide de son API. Les développeurs sont invités à collaborer pour intégrer la fonctionnalité ChargeOver dans leurs applications.
My experience with ChargeOver and their customer support team has been a very surprising in a great way. I have looked at many billing solutions over the years and none of them did exactly what I needed them to do when it comes to recurring billing. They required their own processors, or charged % of revenue which is ridiculous especially if you are generating significant revenue every month.
What sold me initially was that I could use my own gateway and preferred merchant pricing I had already established. I could also do automated recurring ACH's which was was also huge. The biggest seller and the biggest of all is the integration into Quickbooks desktop which a lot of others I tried but did not integrate correctly and wasted a ton of time reverting back. Finally the price for the service was extremely reasonable as well.
After we signed up there was some initial setup tasks that took about a week to work through but that was because we needed some customization that they took care of extremely fast and had us up and running. Using the desktop Quickbooks there were some minor issues here and there to start out with but over time they got addressed and the product today is much more useful.
What saves us the most amount of time is the automated processing and if cards don't go through the system will generate the emails for you and send links so the client can directly process. When you have 100's of clients this saves a significant amount of time.
Also this week we just switched from Quickbooks desktop to Quickbooks online. I was a little apprehensive about switching but am happy to say it only took us under 4 hours to do the switch and fix any minor sync issues. I was expecting a week or two but half a day was it.
The last thing I will say is the response time for any issues and follow up of the team there has been amazing. They are very reachable and get done what you need when you need it.
4) Responsiveness of Customer Support
5) Ease of Use
6) Amazing ROI
7) Integration to QB, QBOnline and Xero
1) Initial setup takes a few days if you need customizations
2) Advanced reporting is not there yet but heard in the works
3) If using the desktop version sometimes the sync doesn't work due to QB desktop locking the records so need to be careful to close and restart QB (Could just have been our workstation too). Now that we are on QB Online there is no issue
We have been using ChargeOver for the past 3 years and the product gets better and better every month! Keith and Ryan are an absolute delight to work with and even with their rapid growth they have kept customer service a major priority. When billing clients there are a lot of things that can go wrong so having the trust that any issues that arise will be handled promptly puts them way above their competition from my perspective. Also, their product integrates into our recurring billing for Quickbooks Online extremely well. Was a super simple transition when we went from the desktop version to online which I was very surprised about. Now it works even better.
Ease of use, price, and customer service
It can be a bit tricky to teach new users at first because of all the features but once they get it then it is pretty straight forward
It hadn't occurred to me how much time we were spending trying to chase down clients who had declined payments until we tried ChargeOver. The automated emails letting my customers know that their payment had failed and the ability for them to pay the bill without any interaction from myself or my team is priceless. Customer support representative went above and beyond helping us initially get set up and they haven't let me down. After 2 years of being a client I can honestly say A. It pays for itself and B. It is a lot more efficient and official looking than manual gateway receipts.
The automation and branded receipts.
Turning off a customer isn't the easiest thing, but it is minuscule.
Integration and Time saving were my objectives as well as added functionality and I've achieved almost everything within a short period of time with everything else on the way. Super happy with my choice!
ChargeOver either does everything I want it to , or the support team work hard to quickly find a solution to whatever it is that I'm missing. I love how customizable everything is, how much of my time is saved by so many automated procedures, the customer service which is honestly outstanding, the ease of use and intuitive nature of everything, how I can have both my USD and CAD accounts combined ( but then split in reports where necessary) , the awesome dunning, the list goes on! I'm constantly raving about this product! It's made my job an absolute pleasure!
Currently the only thing I'm really missing is the ability to send out invoice due soon reminders, but I'm confident that one day soon they are going to let me know that that too is supported , as they always do with every client request sooner or later! I'm not sure this even belongs in the " What I like least" section - there isn't anything I don't like about it. It evolves to fit its customers needs. What's not to like about that?! :)
I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated
Automated email reminders and the ability for customers to change their own billing information is very helpful.
Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.
Thank you Andrew!
Voici quelques-unes des questions fréquentes sur ChargeOver.
Types de licences disponibles pour ChargeOver :
À partir de: 65,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de ChargeOver.
Utilisateurs habituels du logiciel ChargeOver :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles ChargeOver est disponible :
Types de licences disponibles pour ChargeOver:
Nous n'avons pas d'informations sur les appareils pris en charge par ChargeOver.
Applications s'intégrant à ChargeOver :
ActiveCampaign, Clearlogin, Cyfe, LeadDyno, LeadMaster, QuickBooks, QuickBooks Online, VisitorTrack, Xero, Zendesk
Ressources d'aide disponibles pour ChargeOver :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo