
En savoir plus sur Act!
Act! Premium est la solution idéale pour les petites et moyennes entreprises qui veulent améliorer leur communication, augmenter leurs ventes et fidéliser leurs clients sur le long terme. Une grande flexibilité et de nombreux choix et options font d’Act! Premium un système capable de s'adapter à n’importe quel modèle commercial. Personnalisez l’interface pour adapter le déploiement et l'accès en fonction de votre méthodologie d’entreprise, des processus approuvés de votre secteur d'activité ou simplement de vos propres préférences. Avec Act! Premium, les possibilités sont illimitées.
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Avis
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- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Awesome integration with other apps.
Publié le 22/05/2018
Avantages
I'm able to integrate with MS Outlook, and sync within my Ipad and Google phone. Your costumer support is awesome with it's followup and addressing and any issues I may have. Deserves more than 5 stars!
Inconvénients
Software pricing is becoming an issue as less expensive models are out there that competes with Act. Need to consider reduction pricing for those loyal customers like myself since 2006. Needs to come up with a better less tedious way of merging contact duplicates.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
ACT! for NGOs
Publié le 22/04/2021
I generally find ACT! basic but easy to use. You find there what you need - particularly the...
I generally find ACT! basic but easy to use. You find there what you need - particularly the database management.
Avantages
I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.
Inconvénients
ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.
- Secteur d'activité : Produits alimentaires
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Constant glitches, awful customer service
Publié le 11/09/2014
Avantages
At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!
Inconvénients
This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more.
After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help.
Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money.
As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence.
I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee.
The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
It offers a very comprehensive solution to grow the customer network.
Publié le 13/11/2022
Avantages
Potential Customer interactions have been a very effective tool for gaining customers, satisfying and retaining customers. It has versatile marketing automations.
Inconvénients
Customer service was not very professional. Their late return suspended the business process, I was not satisfied with it.
Réponse de Act!
Thank you Maud for taking the time to share that Act! is making your workday a little easier. We love hearing from our customers, so thanks again for sharing - this made our day!
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ACT! has served us well for more than twelve years.
Publié le 27/02/2017
Avantages
ACT! is my client record system of choice. We've been using ACT! for at least twelve years. I find it is an easy way to track client details and history. Data entry is simple. I particularly like the fast Search function. Keyboard shortcuts make the application even easier to use.
I have tested other CRMs. ACT! has always ranked top of the list for me. ACT!'s annual updates have always improved the product. Customer support has improved year by year too.
Inconvénients
The Outlook interface is good but the synchronising facility could be better. Sometimes we experience hang-ups when synchronising selected lists between ACT! and Outlook.
Act! - FAQ
Voici quelques-unes des questions fréquentes sur Act!.Q. Quels sont les types de licence disponibles pour Act! ?
Types de licences disponibles pour Act! :
- À partir de : 30,00 €/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Act! Premium Desktop ou Cloud 30 € utilisateur/mois facturation annuelle
Q. Qui utilise Act! ?
Utilisateurs habituels du logiciel Act! :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500
Q. Dans quelles langues Act! est-il disponible ?
Langues dans lesquelles Act! est disponible :
allemand, anglais, français
Q. Act! prend-il en charge les appareils mobiles ?
Appareils pris en charge par Act! :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Act! peut-il s'intégrer ?
Applications s'intégrant à Act! :
Dropbox Business, Google Workspace, LinkedIn for Business, Meta for Business, Microsoft 365, Microsoft Outlook, Zapier, iCloud
Q. Quelles sont les ressources d'aide disponibles pour Act! ?
Ressources d'aide disponibles pour Act! :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Act!.