Gestion des leads et des ventes pour les PME

4.5/5 (133 avis)

amoCRM - Présentation

amoCRM est une solution intuitive de gestion des ventes et des leads pour les PME. Contrairement à d'autres outils, il peut être configuré en quelques minutes seulement. amoCRM est centré sur l'utilisateur et met l'accent sur la conception et la personnalisation interactives pour une automatisation des ventes sans effort. Les utilisateurs peuvent modifier les statuts des leads par simple glisser-déposer, créer des champs personnalisés à la volée et définir des actions déclenchées par le comportement en quelques clics.

Au titre d'administrateur, les utilisateurs peuvent rapidement ajouter de nouveaux utilisateurs à amoCRM et modifier facilement leurs paramètres et autorisations de gestion des utilisateurs afin que les données restent toujours sécurisées. Utilisez l'application iPhone ou Android pour rester à jour de vos notes et tâches lors de vos déplacements. amoCRM s'intègre également avec d'autres services utiles comme MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier et plus, pour améliorer le flux de travail des utilisateurs. amoCRM prend en charge la gestion des contacts et des leads, des tâches et des notifications, ainsi que la synchronisation des e-mails bidirectionnels. Parmi les autres fonctionnalités d'amoCRM : un tableau de bord et des ICP, un pipeline numérique et des analyses de ventes.


À partir de
Types de licence
version d'essai gratuite
Rapport qualité-prix


Type d'entreprise


Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine


anglais, russe, espagnol

amoCRM - Avis

Note globale
92% d'avis positifs
Très bien
Traduire avec Google Translate

amoCRM Allows me to Effectively Communicate With Customers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/10/2018
Provenance de l'avis : Capterra

Definitely try it out for yourself, great program!


I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.


Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

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Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 12/02/2018
Provenance de l'avis : Capterra

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.


I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.

I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.

I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.


Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Note détaillée

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Support client

Probabilité de recommander le produit

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Excel vs amoCRM

Publié le 16/12/2015
Provenance de l'avis

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Réponse de QSOFT LLC

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

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Traduire avec Google Translate

amoCRM really helps to increase sales.

Publié le 17/12/2015
Provenance de l'avis

We introduced the system to the company in early 2015.
(for reference : iTrack - Web - studio on the market since 2004)
You understand that we have a crisis in Russia , the rise in prices and etc., so we and other
companies dont have founds for promotion, and therefore sales fell.
Then we decided to implement CRM. First set Bitriks24 and were disappointed.
Enterprise Portal and Communications within the company organizes smartly,
but work with clients was not comfortable. Then we decided to put amoCRM.
It was a breath of fresh air. In Bitriks24
In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics.
In amoCRM you work with pleasure, this system reall helps you in sales.
Analytics is at the high level. Though personally to us the standard options in analytics is not enough.
Then we decided to modify the system on our own. We had some qualified programmers in our
company, so it wasnt difficult, and we have modified system for our requirements.
We liked this app and to modify it so much, that we became amoCRM partners. And now we help
other companies to increase and automate their sales.

Life hack to work with support: usually the time for consideration of treatment is three hours.
If the task is urgent, please send your request in the support, and when you will know
number of your ticket, call to the support and say your ticket number, then ask them to
expedite time of the consideration.

Réponse de QSOFT LLC

Ms. Romanenkova! Thank you for your review!
We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Note détaillée

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Traduire avec Google Translate

Amo crm converts time into money

Publié le 14/12/2015
Provenance de l'avis

I Run a company that designs and promotes websites. Question about installing some common
system of working with clients stood for a long time, but could not decide what we will do,
how to customize the system to our business. Conversed on this topic with a friend who has a
business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously,
because we have different lines of business. But decided to try it. After a week of use AmoCRM
realized that this is exactly what we need. The system is easily tuned under our direction.
Managers have studied for two hours. Of course, had to configure the system, but thanks to a
responsive service for dealing with customers, it managed to fulfill two working days.
Universal interface allows you to monitor the work of sales Department to see specific
figures on the purchase funnel, how many customers "went" and at what stage.
No need to spend time on endless meetings, set plans and to monitor their implementation.
Managers can see how much salary they will get at the end of the month.
Now I can log in anywhere (as frequent business traveller) where there
is access to the Internet and monitor the progress in the Department.
Still don't understand how we could do without this system. Regret not having done it before.
So many customers have missed. Amocrm is our workplace, our main tool in sales.
I advise amoCRM to anyone who value their time and their customers.


I have no complains about customer support service


Limited disk space. I would like more. But this is not so important

Note détaillée

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Simplicité d'utilisation
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amoCRM - Prix

À partir de
Types de licence
version d'essai gratuite
Rapport qualité-prix

amoCRM - Fonctionnalités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités

  • Paiements électroniques
  • Stratégie de marque personnalisable

amoCRM - FAQ

Voici quelques-unes des questions fréquentes sur amoCRM.

Q. Quels sont les types de licence disponibles pour amoCRM ?

Types de licences disponibles pour amoCRM :

À partir de: $15/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel amoCRM ?

Nous n'avons pas d'informations sur les fonctionnalités de amoCRM.

Q. Qui utilise amoCRM ?

Utilisateurs habituels du logiciel amoCRM :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues amoCRM est-il disponible ?

Langues dans lesquelles amoCRM est disponible :

anglais, russe, espagnol

Q. Quels sont les types de licence disponibles pour amoCRM ?

Types de licences disponibles pour amoCRM:


Q. amoCRM prend-il en charge les appareils mobiles ?

Appareils pris en charge par amoCRM :

Android, iPhone

Q. Avec quelles applications amoCRM peut-il s'intégrer ?

Applications s'intégrant à amoCRM :

Akita, JivoChat, Kixie, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour amoCRM ?

Ressources d'aide disponibles pour amoCRM :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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