amoCRM

Gestion des leads et des ventes pour les PME

4,5 /5 (131 avis) Donnez votre avis !

amoCRM - Présentation

Description du logiciel amoCRM

amoCRM est une solution intuitive de gestion des ventes et des leads pour les PME. Contrairement à d'autres outils, il peut être configuré en quelques minutes seulement. amoCRM est centré sur l'utilisateur et met l'accent sur la conception et la personnalisation interactives pour une automatisation des ventes sans effort. Les utilisateurs peuvent modifier les statuts des leads par simple glisser-déposer, créer des champs personnalisés à la volée et définir des actions déclenchées par le comportement en quelques clics.

Au titre d'administrateur, les utilisateurs peuvent rapidement ajouter de nouveaux utilisateurs à amoCRM et modifier facilement leurs paramètres et autorisations de gestion des utilisateurs afin que les données restent toujours sécurisées. Utilisez l'application iPhone ou Android pour rester à jour de vos notes et tâches lors de vos déplacements. amoCRM s'intègre également avec d'autres services utiles comme MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier et plus, pour améliorer le flux de travail des utilisateurs. amoCRM prend en charge la gestion des contacts et des leads, des tâches et des notifications, ainsi que la synchronisation des e-mails bidirectionnels. Parmi les autres fonctionnalités d'amoCRM : un tableau de bord et des ICP, un pipeline numérique et des analyses de ventes.

amoCRM - Présentation

Prix

À partir de
15,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

amoCRM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais, russe, espagnol

Media

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amoCRM video Capture d'écran pour amoCRM : Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date. Capture d'écran pour amoCRM : Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more. Capture d'écran pour amoCRM : Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business. Capture d'écran pour amoCRM : Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople. Capture d'écran pour amoCRM : Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more. Capture d'écran pour amoCRM : Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more. Capture d'écran pour amoCRM : Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free. Capture d'écran pour amoCRM : We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

amoCRM - Avis

amoCRM - Avis

Note globale
4,5
/
5
Excellent
80

Très bien
39

Moyen
11

Médiocre
1

Mauvais
0

Rapport qualité-prix
4,5
Fonctionnalités
4,3
Simplicité d'utilisation
4,4
Support client
4,4
91% des utilisateurs recommandent cette application
Felipe P.

Great features and nice customer service at a fair price

Price is reasonable for all feature in get and customer service is exceptional.


Traduire avec Google Translate
Ahmed F.

It Is For You

I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.


Traduire avec Google Translate
Nikolay R.

Not very intuitive software

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.


Traduire avec Google Translate
Brian møller J.

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.


Traduire avec Google Translate
Алексей М.

Excel vs amoCRM

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.


Traduire avec Google Translate
Felipe P.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

Great features and nice customer service at a fair price

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 22/07/2020
Provenance de l'avis : Capterra

Price is reasonable for all feature in get and customer service is exceptional.

Avantages

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way.

They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

Inconvénients

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ahmed F.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

It Is For You

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 04/10/2019
Provenance de l'avis : Capterra

I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.

Avantages

I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Inconvénients

Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Traduire en français

Réponse de QSOFT

Hey Ahmed,

Thanks for your feedback!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Nikolay R.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire en français

Not very intuitive software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/10/2019
Provenance de l'avis : Capterra

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Avantages

It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

Inconvénients

It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 6.0/10

Brian møller J.
Traduire en français

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 12/02/2018
Provenance de l'avis : Capterra

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Avantages

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.

I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.

I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Inconvénients

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Алексей М.
Secteur d'activité: Services et technologies de l'information
Traduire en français

Excel vs amoCRM

Publié le 16/12/2015
Provenance de l'avis : GetApp

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.

Traduire en français

Réponse de QSOFT LLC

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Recommandation utilisateur
8,1/10
Basé sur 131 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

amoCRM - Prix

amoCRM - Prix

À partir de
15,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 131 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

amoCRM - Fonctionnalités

amoCRM - Fonctionnalités

API
Base de données de clients
Base de données de contacts
Champs personnalisables
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 131 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

amoCRM - FAQ

amoCRM - FAQ

Voici quelques-unes des questions fréquentes sur amoCRM.

Q. Quels sont les types de licence disponibles pour amoCRM ?

Types de licences disponibles pour amoCRM :

À partir de: 15,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel amoCRM ?

Nous n'avons pas d'informations sur les fonctionnalités de amoCRM.

Q. Qui utilise amoCRM ?

Utilisateurs habituels du logiciel amoCRM :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

Q. Dans quelles langues amoCRM est-il disponible ?

Langues dans lesquelles amoCRM est disponible :

anglais, russe, espagnol

Q. Quels sont les types de licence disponibles pour amoCRM ?

Types de licences disponibles pour amoCRM:

Abonnement

Q. amoCRM prend-il en charge les appareils mobiles ?

Appareils pris en charge par amoCRM :

Android, iPhone

Q. Avec quelles applications amoCRM peut-il s'intégrer ?

Applications s'intégrant à amoCRM :

Akita, JivoChat, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Workato, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour amoCRM ?

Ressources d'aide disponibles pour amoCRM :

Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances