amoCRM est une solution intuitive de gestion des ventes et des leads pour les PME. Contrairement à d'autres outils, il peut être configuré en quelques minutes seulement. amoCRM est centré sur l'utilisateur et met l'accent sur la conception et la personnalisation interactives pour une automatisation des ventes sans effort. Les utilisateurs peuvent modifier les statuts des leads par simple glisser-déposer, créer des champs personnalisés à la volée et définir des actions déclenchées par le comportement en quelques clics.
Au titre d'administrateur, les utilisateurs peuvent rapidement ajouter de nouveaux utilisateurs à amoCRM et modifier facilement leurs paramètres et autorisations de gestion des utilisateurs afin que les données restent toujours sécurisées. Utilisez l'application iPhone ou Android pour rester à jour de vos notes et tâches lors de vos déplacements. amoCRM s'intègre également avec d'autres services utiles comme MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier et plus, pour améliorer le flux de travail des utilisateurs. amoCRM prend en charge la gestion des contacts et des leads, des tâches et des notifications, ainsi que la synchronisation des e-mails bidirectionnels. Parmi les autres fonctionnalités d'amoCRM : un tableau de bord et des ICP, un pipeline numérique et des analyses de ventes.
Avantages
I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.
Inconvénients
Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.
I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.
Avantages
I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.
Inconvénients
Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.
Avantages
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.
Inconvénients
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.
Hi, Anastasia,
Thanks for your feedback!
It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at pavel@team.amocrm.com
Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.
Avantages
With this system, many everyday tasks are very easy to perform, so we save a lot of our time. Using it is also convenient to track sales funnels, and it works well on mobile devices.
Inconvénients
Occasionally, system malfunctions occur. I don’t like the large number of extra tools that fill the main menu and because of which the interface is not convenient enough to use.
Hey Veronica,
We're happy to receive your feedback!
Great to hear you found amoCRM easy-to-use and mobile-friendly! :)
We're sorry to hear you experienced malfunctions. In the future, let our support team know, and they will get on the horn to our developers to resolve the issue. We're available via email, phone and messenger.
Regarding the menu, our team would be eager to hear more details, we can take it into consideration during our next update. So feel free to get in touch and tell us more.
Best,
amoCRM
I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.
It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.
Avantages
I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.
I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.
I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.
I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.
Inconvénients
Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.
Voici quelques-unes des questions fréquentes sur amoCRM.
Types de licences disponibles pour amoCRM :
À partir de: 15,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de amoCRM.
Utilisateurs habituels du logiciel amoCRM :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME
Langues dans lesquelles amoCRM est disponible :
anglais, russe, espagnol
Types de licences disponibles pour amoCRM:
Abonnement
Appareils pris en charge par amoCRM :
Android, iPhone
Applications s'intégrant à amoCRM :
Akita, JivoChat, Kixie, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Zendesk
Ressources d'aide disponibles pour amoCRM :
Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Definitely try it out for yourself, great program!