Comm100 Live Chat - Présentation
Description du logiciel Comm100 Live Chat
Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.
Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.
Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.
Comm100 Live Chat - Présentation
Prix
Types de licence
15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.
Comm100 Live Chat - Fonctionnalités
Captures d'écran
Comm100 Live Chat - Avis
Comm100 Live Chat - Avis
This is a great tool for providing live chat to our customers. We've been using it for 2.5...
Easy interaction with customers.
Growing My Business
Comm100 works for us
We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now
Avantages
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.
Inconvénients
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.
Réponse de Comm100
Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.
Growing My Business
Avantages
We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer.
It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office.
The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat.
I highly recommend this service!!
Inconvénients
The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.
Comm100 works for us
We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.
Avantages
It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.
Inconvénients
We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Avantages
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
Inconvénients
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Avantages
Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.
Inconvénients
Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Comm100 Live Chat - Prix
Comm100 Live Chat - Prix
15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.
15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Comm100 Live Chat - Fonctionnalités
Comm100 Live Chat - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Plus d'informations sur Comm100 Live Chat
Plus d'informations sur Comm100 Live Chat
Comm100 Live Chat - Principales fonctionnalités
- APIs and webhooks
- Audio & Video Chat
- Chatbot that automates your live chat
- Complete easy-to-search chat history
- Fully customizable chat buttons and windows
- Granular permission setting
- Industry-leading security and reliability
- Insightful performance reports & analysis
- Integration with popular CMS, e-Commerce, CRM, screen shar
- Multiple Languages and auto-translation
- Pre-chat survey, post-chat survey, operator wrap-up
- Real-time visitor monitoring and tracking
- Rich chat efficiency tools such as canned response, file t
- Rule-based chat routing and allocation
- Rule-based proactive chat
- Team collaboration and supervision
- Web, desktop and mobile apps
Avantages
• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience
Comm100 Live Chat - FAQ
Comm100 Live Chat - FAQ
Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.
Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat :
À partir de: 29,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
15-day free trial, no credit card required. Team: $29/agent/month. Business: $49/agent/month. Best for large teams in SMB. Enterprise: Request a quote. A 2 month discount is available for annual plans.
Q. Quelles sont les principales fonctionnalités du logiciel Comm100 Live Chat ?
Fonctionnalités du logiciel Comm100 Live Chat :
- APIs and webhooks
- Audio & Video Chat
- Chatbot that automates your live chat
- Complete easy-to-search chat history
- Fully customizable chat buttons and windows
- Granular permission setting
- Industry-leading security and reliability
- Insightful performance reports & analysis
- Integration with popular CMS, e-Commerce, CRM, screen shar
- Multiple Languages and auto-translation
- Pre-chat survey, post-chat survey, operator wrap-up
- Real-time visitor monitoring and tracking
- Rich chat efficiency tools such as canned response, file t
- Rule-based chat routing and allocation
- Rule-based proactive chat
- Team collaboration and supervision
- Web, desktop and mobile apps
Q. Qui utilise Comm100 Live Chat ?
Utilisateurs habituels du logiciel Comm100 Live Chat :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Comm100 Live Chat est-il disponible ?
Langues dans lesquelles Comm100 Live Chat est disponible :
chinois (simplifié), néerlandais, anglais, français, allemand, italien, japonais, portugais, russe, espagnol, turc
Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat:
Abonnement
Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?
Appareils pris en charge par Comm100 Live Chat :
Android, iPhone, iPad
Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?
Applications s'intégrant à Comm100 Live Chat :
GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?
Ressources d'aide disponibles pour Comm100 Live Chat :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Easy interaction with customers.