Comm100 Live Chat

Comm100 Live Chat

Conversations réelles en temps réel.

4,7/5 (94 avis)

Comm100 Live Chat - Présentation

Description du logiciel Comm100 Live Chat

La plateforme d'experience client omnicanale de Comm100 permet des interactions en temps réel par le biais du web, du mobile et de la messagerie. Des solutions de service client rapides, efficaces et abordables pour les centres d'appels, les services d'assistance et les équipes commerciales et marketing.

Comm100 Live Chat permet aux organisations d'engager les clients en temps réel via la messagerie traditionnelle, le chat audio et vidéo et la co-navigation. Partagez des fichiers et des URL via un chat pour résoudre les requêtes des clients et effectuer plus rapidement des transactions.

Cette solution est conforme à la norme PCI, conforme à la norme HIPAA et certifiée ISO 27001. L'éditeur déploie à la fois des solutions basées sur le cloud et sur site et fournit un déploiement personnalisé pour les industries hautement réglementées. Les clients comprennent des organisations comme AXA, Leviton, Advanced Auto Parts, Stanford University et Veridian Credit Union.

Comm100 Live Chat - Présentation

Prix

À partir de
29,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Comm100 Live Chat - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
chinois (simplifié), néerlandais, anglais, français, allemand et 6 autres, italien, japonais, portugais, russe, espagnol, turc

Captures d'écran

Capture d'écran pour Comm100 Live Chat : Comm100 Agent Console
Capture d'écran pour Comm100 Live Chat : Comm100 Agent Console Capture d'écran pour Comm100 Live Chat : Comm100 Agent Console Capture d'écran pour Comm100 Live Chat : comm100 Live Chat Reporting Capture d'écran pour Comm100 Live Chat : Comm100 Chat Window

Comm100 Live Chat - Avis

Comm100 Live Chat - Avis

Note globale
4,7
/
5
Excellent
70

Très bien
23

Moyen
0

Médiocre
0

Mauvais
1

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité d'utilisation
4,7
Support client
4,6
99% des utilisateurs recommandent cette application
Drew P.

This is a great tool for providing live chat to our customers. We've been using it for 2.5...

Easy interaction with customers.


Traduire avec Google Translate
Glenn L.

Online Chat Services

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!


Traduire avec Google Translate
Karim A.

Comm100 didn't care about our data

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down


Traduire avec Google Translate
Coreyna B.

The only chat / omnichannel customer support platform you'll ever need

We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.


Traduire avec Google Translate
Utilisateur vérifié

I have been using comm100 for the last 5 and a half years now. So far so good.

COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.


Traduire avec Google Translate
Drew P.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire en français

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/12/2017
Provenance de l'avis : Capterra

Easy interaction with customers.

Avantages

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Inconvénients

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Traduire en français

Réponse de Comm100

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Glenn L.
Secteur d'activité: Fabrication électrique/électronique
Taille de l'entreprise: 2-10 employés
Traduire en français

Online Chat Services

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 27/06/2019
Provenance de l'avis : Capterra

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Avantages

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Inconvénients

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Karim A.
Secteur d'activité: Services d'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Comm100 didn't care about our data

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/06/2019
Provenance de l'avis : Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Avantages

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Inconvénients

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Traduire en français

Réponse de Comm100

Hi Karim,

There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Coreyna B.
Secteur d'activité: Immobilier
Taille de l'entreprise: 2-10 employés
Traduire en français

The only chat / omnichannel customer support platform you'll ever need

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/03/2019
Provenance de l'avis : Capterra

We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Avantages

Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.

Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.

Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.

Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Inconvénients

We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Traduire en français

I have been using comm100 for the last 5 and a half years now. So far so good.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/05/2018
Provenance de l'avis : Capterra

COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Avantages

1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down.
2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

Inconvénients

Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

Traduire en français

Réponse de Comm100

Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
9,2/10
Basé sur 94 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Comm100 Live Chat - Prix

Comm100 Live Chat - Prix

À partir de
29,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 94 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Comm100 Live Chat - Fonctionnalités

Comm100 Live Chat - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 94 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Comm100 Live Chat - FAQ

Comm100 Live Chat - FAQ

Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.

Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?

Types de licences disponibles pour Comm100 Live Chat :

À partir de: 29,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Comm100 Live Chat ?

Nous n'avons pas d'informations sur les fonctionnalités de Comm100 Live Chat.

Q. Qui utilise Comm100 Live Chat ?

Utilisateurs habituels du logiciel Comm100 Live Chat :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Comm100 Live Chat est-il disponible ?

Langues dans lesquelles Comm100 Live Chat est disponible :

chinois (simplifié), néerlandais, anglais, français, allemand, italien, japonais, portugais, russe, espagnol, turc

Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?

Types de licences disponibles pour Comm100 Live Chat:

Gratuit, Abonnement

Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?

Appareils pris en charge par Comm100 Live Chat :

Android, iPhone, iPad

Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?

Applications s'intégrant à Comm100 Live Chat :

GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?

Ressources d'aide disponibles pour Comm100 Live Chat :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo