Comm100 Live Chat - Présentation
Description du logiciel Comm100 Live Chat
La plateforme d'experience client omnicanale de Comm100 permet des interactions en temps réel par le biais du web, du mobile et de la messagerie. Des solutions de service client rapides, efficaces et abordables pour les centres d'appels, les services d'assistance et les équipes commerciales et marketing.
Comm100 Live Chat permet aux organisations d'engager les clients en temps réel via la messagerie traditionnelle, le chat audio et vidéo et la co-navigation. Partagez des fichiers et des URL via un chat pour résoudre les requêtes des clients et effectuer plus rapidement des transactions.
Cette solution est conforme à la norme PCI, conforme à la norme HIPAA et certifiée ISO 27001. L'éditeur déploie à la fois des solutions basées sur le cloud et sur site et fournit un déploiement personnalisé pour les industries hautement réglementées. Les clients comprennent des organisations comme AXA, Leviton, Advanced Auto Parts, Stanford University et Veridian Credit Union.
Comm100 Live Chat - Présentation
Prix
Types de licence
Comm100 Live Chat - Fonctionnalités
Médias
Comm100 Live Chat - Avis
Comm100 Live Chat - Avis
This is a great tool for providing live chat to our customers. We've been using it for 2.5...
Easy interaction with customers.
Everything you could want from a live chat system and more...
The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.
Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Comm100 has good pricing and functionality
Good customer service, good team, excellent follow through and easy to launch
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Comparatif des alternatives : note globale
Comparer avec les alternatives
This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now
Avantages
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.
Inconvénients
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.
Réponse de Comm100
Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.
Everything you could want from a live chat system and more...
The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.
Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.
Avantages
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.
Inconvénients
In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Avantages
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
Inconvénients
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Réponse de Comm100
Hi Karim,
There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.
Comm100 has good pricing and functionality
Good customer service, good team, excellent follow through and easy to launch
Avantages
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer
Inconvénients
The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Avantages
Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.
Inconvénients
Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Comm100 Live Chat - Prix
Comm100 Live Chat - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Comm100 Live Chat - Fonctionnalités
Comm100 Live Chat - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Comm100 Live Chat - FAQ
Comm100 Live Chat - FAQ
Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.
Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat :
À partir de: 29,00 $US/mois
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Comm100 Live Chat ?
Nous n'avons pas d'informations sur les fonctionnalités de Comm100 Live Chat.
Q. Qui utilise Comm100 Live Chat ?
Utilisateurs habituels du logiciel Comm100 Live Chat :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Comm100 Live Chat est-il disponible ?
Langues dans lesquelles Comm100 Live Chat est disponible :
allemand, anglais, chinois (simplifié), espagnol, français, italien, japonais, néerlandais, portugais, russe, turc
Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?
Appareils pris en charge par Comm100 Live Chat :
Android, iPhone, iPad
Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?
Applications s'intégrant à Comm100 Live Chat :
GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?
Ressources d'aide disponibles pour Comm100 Live Chat :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Easy interaction with customers.