Comm100 Live Chat

Comm100 Live Chat

Real conversations in real-time

4.7/5 (94 avis)

Comm100 Live Chat - Présentation

Description du logiciel Comm100 Live Chat

Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.

Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.

Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.

Comm100 Live Chat - Présentation

Prix

À partir de
29,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.


Comm100 Live Chat - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
chinois (simplifié), néerlandais, anglais, français, allemand et 6 autres, italien, japonais, portugais, russe, espagnol, turc

Captures d'écran

Capture d'écran pour Comm100 Live Chat : Comm100 Agent Console
Capture d'écran pour Comm100 Live Chat : Comm100 Agent Console Capture d'écran pour Comm100 Live Chat : Comm100 Agent Console Capture d'écran pour Comm100 Live Chat : comm100 Live Chat Reporting Capture d'écran pour Comm100 Live Chat : Comm100 Chat Window

Comm100 Live Chat - Avis

Comm100 Live Chat - Avis

Note globale
4.7
/
5 94 avis
Excellent
70

Très bien
23

Moyen
0

Médiocre
0

Mauvais
1

Rapport qualité-prix
4.5
Fonctionnalités
4.5
Simplicité d'utilisation
4.7
Support client
4.6
99% des utilisateurs recommandent cette application
Drew P.

This is a great tool for providing live chat to our customers. We've been using it for 2.5...

Easy interaction with customers.


Traduire avec Google Translate
Sally P.

Growing My Business


Traduire avec Google Translate
Mark G.

Comm100 works for us

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.


Traduire avec Google Translate
Karim A.

Comm100 didn't care about our data

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down


Traduire avec Google Translate
Glenn L.

Online Chat Services

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!


Traduire avec Google Translate
Drew P.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/12/2017
Provenance de l'avis : Capterra

Easy interaction with customers.

Avantages

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Inconvénients

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Traduire avec Google Translate

Réponse de Comm100

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sally P.
Secteur d'activité: Médecine douce
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Growing My Business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/06/2019
Provenance de l'avis : Capterra

Avantages

We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer.

It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office.

The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat.

I highly recommend this service!!

Inconvénients

The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Mark G.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Comm100 works for us

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/06/2019
Provenance de l'avis : Capterra

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

Avantages

It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

Inconvénients

We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Karim A.
Secteur d'activité: Services d'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Comm100 didn't care about our data

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/06/2019
Provenance de l'avis : Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Avantages

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Inconvénients

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Glenn L.
Secteur d'activité: Fabrication électrique/électronique
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Online Chat Services

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 27/06/2019
Provenance de l'avis : Capterra

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Avantages

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Inconvénients

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.2/10
Basé sur 94 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Comm100 Live Chat - Prix

Comm100 Live Chat - Prix

À partir de
29,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

Rapport qualité-prix
4.5/5
Basé sur 94 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Comm100 Live Chat - Fonctionnalités

Comm100 Live Chat - Fonctionnalités

API
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Historique des contacts
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 94 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Comm100 Live Chat

Plus d'informations sur Comm100 Live Chat

Comm100 Live Chat - Principales fonctionnalités

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Avantages

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience

Comm100 Live Chat - FAQ

Comm100 Live Chat - FAQ

Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.

Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?

Types de licences disponibles pour Comm100 Live Chat :

À partir de: 29,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

15-day free trial, no credit card required. Team: $29/agent/month. Business: $49/agent/month. Best for large teams in SMB. Enterprise: Request a quote. A 2 month discount is available for annual plans.

Q. Quelles sont les principales fonctionnalités du logiciel Comm100 Live Chat ?

Fonctionnalités du logiciel Comm100 Live Chat :

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Q. Qui utilise Comm100 Live Chat ?

Utilisateurs habituels du logiciel Comm100 Live Chat :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Comm100 Live Chat est-il disponible ?

Langues dans lesquelles Comm100 Live Chat est disponible :

chinois (simplifié), néerlandais, anglais, français, allemand, italien, japonais, portugais, russe, espagnol, turc

Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?

Types de licences disponibles pour Comm100 Live Chat:

Abonnement

Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?

Appareils pris en charge par Comm100 Live Chat :

Android, iPhone, iPad

Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?

Applications s'intégrant à Comm100 Live Chat :

GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?

Ressources d'aide disponibles pour Comm100 Live Chat :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo