Comm100 Live Chat - Présentation
Description du logiciel Comm100 Live Chat
La plateforme d'experience client omnicanale de Comm100 permet des interactions en temps réel par le biais du web, du mobile et de la messagerie. Des solutions de service client rapides, efficaces et abordables pour les centres d'appels, les services d'assistance et les équipes commerciales et marketing.
Comm100 Live Chat permet aux organisations d'engager les clients en temps réel via la messagerie traditionnelle, le chat audio et vidéo et la co-navigation. Partagez des fichiers et des URL via un chat pour résoudre les requêtes des clients et effectuer plus rapidement des transactions.
Cette solution est conforme à la norme PCI, conforme à la norme HIPAA et certifiée ISO 27001. L'éditeur déploie à la fois des solutions basées sur le cloud et sur site et fournit un déploiement personnalisé pour les industries hautement réglementées. Les clients comprennent des organisations comme AXA, Leviton, Advanced Auto Parts, Stanford University et Veridian Credit Union.
Comm100 Live Chat - Présentation
Prix
Types de licence
Comm100 Live Chat - Fonctionnalités
Captures d'écran
Comm100 Live Chat - Avis
Comm100 Live Chat - Avis
This is a great tool for providing live chat to our customers. We've been using it for 2.5...
Easy interaction with customers.
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
The only chat / omnichannel customer support platform you'll ever need
We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.
I have been using comm100 for the last 5 and a half years now. So far so good.
COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now
Avantages
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.
Inconvénients
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.
Réponse de Comm100
Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Avantages
Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.
Inconvénients
Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Avantages
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
Inconvénients
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Réponse de Comm100
Hi Karim,
There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.
The only chat / omnichannel customer support platform you'll ever need
We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.
Avantages
Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.
Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.
Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.
Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.
Inconvénients
We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.
I have been using comm100 for the last 5 and a half years now. So far so good.
COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.
Avantages
1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down.
2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.
Inconvénients
Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.
Réponse de Comm100
Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Comm100 Live Chat - Prix
Comm100 Live Chat - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Comm100 Live Chat - Fonctionnalités
Comm100 Live Chat - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Comm100 Live Chat - FAQ
Comm100 Live Chat - FAQ
Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.
Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat :
À partir de: 29,00 $US/mois
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Comm100 Live Chat ?
Nous n'avons pas d'informations sur les fonctionnalités de Comm100 Live Chat.
Q. Qui utilise Comm100 Live Chat ?
Utilisateurs habituels du logiciel Comm100 Live Chat :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Comm100 Live Chat est-il disponible ?
Langues dans lesquelles Comm100 Live Chat est disponible :
chinois (simplifié), néerlandais, anglais, français, allemand, italien, japonais, portugais, russe, espagnol, turc
Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat:
Gratuit, Abonnement
Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?
Appareils pris en charge par Comm100 Live Chat :
Android, iPhone, iPad
Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?
Applications s'intégrant à Comm100 Live Chat :
GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?
Ressources d'aide disponibles pour Comm100 Live Chat :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Easy interaction with customers.