mHelpDesk

mHelpDesk

Obtenez plus de missions et développez votre entreprise avec mHelpDesk !

4.3/5 (756 avis)

mHelpDesk - Présentation

mHelpDesk est conçu pour être très rapide et facile à utiliser. Une formation quotidienne gratuite et une équipe d'accueil pour vous former et utiliser le logiciel sont à votre disposition.

Ce logiciel de maintenance sur site hautement qualifié est incroyablement puissant et prend en charge une grande variété de flux de travail planifiés et non planifiés, avec des rendez-vous uniques ou réguliers. Assurez-vous que votre équipe a rempli son emploi du temps grâce au calendrier de planification de mHelpDesk et qu'ils disposent d'itinéraires efficaces avec l'affichage Carte.

Le système de facturation de mHelpDesk est entièrement intégré à cette plateforme de planification simple pour fournir une facture en un clic avec suivi des travaux et des rapports qui vous garantissent d'être payé rapidement, à chaque fois. Les clients de mHelpDesk sont heureux d'éliminer la double saisie de données liée à l'utilisation de systèmes de comptabilité tiers tels que QuickBooks : vous pouvez en faire partie !

Gardez une trace de toutes vos interactions client dans mHelpDesk afin que vous et votre équipe disposiez des informations dont vous avez besoin, quand vous en avez besoin. Les champs personnalisés facilitent le suivi des informations propres à votre entreprise. Vous et votre équipe pouvez les consulter en temps réel sur votre appareil mobile en déplacement, où que vous soyez.

mHelpDesk, en tant que système commercial cloud parmi les entreprises de maintenance sur site les mieux notées, est un excellent partenaire pour votre réussite actuelle et future. Des améliorations et des ajouts sont apportés presque quotidiennement et de longues et heureuses relations avec les clients se construisent pour la vie. L'éditeur est impatient de vous servir !

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Open source
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

mHelpDesk - Avis

Note globale
4.3/5
86% d'avis positifs
478
Excellent
169
Très bien
48
Moyen
21
Médiocre
40
Horrible
Traduire avec Google Translate

Great if You Have to Make Invoices in the Field

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/01/2019
Provenance de l'avis : Capterra

GOOD.
mHelpDesk does what I need it to do. It is affordable for a small shop. It's the only software that allowed my, not-so-computer-literal, technicians to create detailed invoices in the field AND HAND IT TO THE CUSTOMER, and record payment.
I would recommend it.
Most of my frustrations come from having such a very functional software package and my techs have to fill out paper timesheets. All the data needed to create a timesheet exists in the Price List including Items or fields called Labor-Travel, Labor-Tech or Labor-Apprentice. The time they signed in and signed out exists in the items list of the invoice. All we need is a report that can filter this data and voila we have timesheets.

Avantages

Support is very good.
Works great if you make many invoices in the field, print them and hand them to customers. Must have internet signal.
Email Invoice with Payment Button. Customer clicks the button and pays with credit card.
Easily convert Estimates to Service Call to Invoice.
Customer Info with multiple jobsites easily managable.
Great mobile app., fluid, very functional, easy to use.
Intuitive desktop platform.
Works great with QuickBooks Desktop.

Inconvénients

You will have to pay to retrive YOUR DATA when you leave mHelpDesk.
No inventory. Don't let them fool you. You cannot create PO's and have to go to a price list, select and item, delete the quantity, and enter the new quantity everytime you want to add inventory. No inventory history.
No Time sheets. Again, don't let them fool you. Technicians can sign in in the morning and sign out in the afternoon and you can print a report. That's it. No phase codes. Cannot label time entries. No way to associate payroll to billable hours/ServiceCalls/Jobs.
Custom Reports? Never could create one that was usefull and I have 20 yrs experience in MS Access.

Réponse de mHelpDesk

Tim--thank you so much for this detailed and very helpful feedback! We will share it with the product team so they can explore some of the ideas that you've raised.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Traduire avec Google Translate

Reports

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/04/2018
Provenance de l'avis : Capterra

- great customer service availability by phone and online chat.
- easy scheduling.
- mobile app for technicians on the road.

Avantages

With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel.

Inconvénients

I don't like the way the reports are set up. There should be at least one report available that we can select/ search for all the fields that we need included. At the moment the customer custom fields can NOT be selected. Although this is a database that we're working on and theoretically all fields can be searched. I think it is not only us that ran into this problem. I need to be able to select fields that are important to our business to filter out e.g. the customer, their address, email, phone number in a certain region.
Another problem that came up from the solution above is that those lists can not be edited and therefore always need to be deleted and re-entered. It would be great if that could be editable. If that function would be editable it would eliminate possible mistakes while re-entering the whole list of e.g. cities that were entered before.

Réponse de mHelpDesk

Hi Sigrid--thank you so much for this review and feedback on our reporting. We're always looking at ways to improve so this is very helpful, and will be shared with our product team. We appreciate it!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

5+ year customer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/04/2019
Provenance de l'avis : Capterra

I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning.

Avantages

It has all the functions I need to do my job efficiently and they have had some nice updates over the years. Their customer service is great. I've always gotten representatives that are knowledgeable and nice. When I have a problem, I'm able to use the chat function and 99% of the time they get me answers. Even when that doesn't work, they answer my calls and fix the issues. Every customer service rep without exception has been very nice to work with.

Inconvénients

Sometimes they do updates that don't necessarily help with my day to day use of the program. I understand that they are servicing many different industries and needs and I can see the usefulness of the update. It would be nice if they made more of them optional. I have noticed a bit of a slow down in the program responsiveness. It isn't awful, but noticeable. I've done speed tests so I don't think it is my server but I'm not a computer geek so I can't be certain.

Réponse de mHelpDesk

Hi Carol, thank you for being a long-time mHelpDesk customer and for taking the time to share your experience. We're proud of our Customer Success team and we're thrilled to hear you've had good experiences with them over the years. As you mention, we are always finding ways to improve the software, and you should see additional improvements in the coming months. Thank you again for your business.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

mHelpDesk lacks on the support

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 27/02/2019
Provenance de l'avis : Capterra

Dispatching

Avantages

It's quite easy to use, did not take long to get the hang of, but I am also very comfortable with computing and software. You would have to be since the documentations they have only go as far as showing you the default way of doing things. If your business does not follow their model exactly you will be customizing yourself for weeks to come. All-in-all though, the software is functional, no down time, and the servers are pretty quick.

Inconvénients

Ugh, there are several things to dislike. First and foremost, is the customer support. You will wait forever for a response, and when you finally get one, its just that, one. Then you have to wait another 30 mins for them to respond to your next sentence again. We are talking the same conversation here and they have 30 mins between replies. If it's my turn, it's my turn, don't leave every reply hanging. Second, they pick and choose what part of the terms & cond. they follow. It says, no refund, at all. Yet I know different because they refunded one month. THis was due to the fact that there software does not sync with quickbooks as advertised and I spent 2 weeks working on that. I had to create a whole new quickbooks, delete every single service from mHelpDesk (over 1200) and then recreate them in Quickbooks and then sync. A VERY LARGE undertaking and they did not help a single bit. They just waited until I was finished and refunded one month. When the software didn't work at first, I asked for a refund because they didn't hold up their end of the agreement, and they flat refused. Breached their own terms and everything, and still refused, and I was still within my trial time. Point is, make certain you want them first, because they will breach their own terms and tell you to get over it.

Réponse de mHelpDesk

David -- thank you for the review. I'm sorry to hear that the Quickbooks sync did not go as smoothly as it should have and that you did not have the best experience with our support team. We pride ourselves on focusing on customer support, so I will pass your feedback to that team to see how we can continue improving our service. If you have any other issues with your account please contact our team and we will be happy to help. Thank you for your business!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

Schedules/tracking/invoices/estimates

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/03/2019
Provenance de l'avis : Capterra

The customer service team is always ready to help! I have searched and it is my belief for the money - you won't do better than mHelpDesk. It has taken our business to a new level.

Avantages

This software has enabled me to eliminate one office person. The techs in the field use the app to complete estimates or invoices and then the program integrates with QuickBooks. This has eliminated paper tickets. I like that we can add pictures to a work order as this can be a vital tool for a job. The techs can also input data if they are out of range with their mobiles, this is not an option with other similar software/apps. Additionally, almost all of our invoices are emailed to the customer and that means that I get paid faster!

Inconvénients

The program - for the cost - is about the best you are going to find. It does have a few issues I would like to see resolved. If a customer clicks approval on an estimate it doesn't trigger a notification and I think it should. I am also paying another company to garner, share and post reviews. I think that mHelpDesk can do this. They have all the customer info - it should be a matter of checking a box. The customer service at mHelpDesk is wonderful. They have always tried to assist me with any questions or to resolve any issues.

Réponse de mHelpDesk

Hi Margaret, we are happy to hear that mHelpDesk is helping you run your business better! Thank you for the suggestion for adding customer reviews -- we are always looking for ways to improve the product. Thank you for being an mHelpDesk customer!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

mHelpDesk - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Open source
Abonnement
Rapport qualité-prix

mHelpDesk - Fonctionnalités

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion des factures
  • Importation et exportation de données
  • Notifications automatiques
  • Piste d'audit
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités

  • Contrôle d'accès
  • Gestion de la conformité
  • Gestion des flux de travail
  • Gestion des stocks
  • Intégration de tiers
  • Monitoring
  • Rapports et statistiques
  • Stockage de documents
  • Suivi de l'inventaire

Catégories

Logiciels pour entreprises de nettoyage de tapis Logiciels de vente au détail et service aux consommateurs Logiciels pour magasins de dépannage informatique Logiciels de gestion de propriétés et biens immobiliers Logiciels pour inspection de bâtiment Logiciels de gestion de workflow Logiciels de vente Logiciels de création de devis Logiciels de gestion des stocks Logiciels pour CVC (chauffage ventilation climatisation) Logiciels de transport et logistique Logiciels pour dépanneurs et fourrières Logiciels de gestion des installations Logiciels de planning Logiciels de gestion des interventions Logiciels de gestion du personnel Logiciels de gestion de la maintenance Logiciels d'affectation du personnel Logiciels de gestion d'affaire Logiciels de planning du personnel Logiciels de gestion des opérations Logiciels de RH et gestion du personnel Logiciels de collaboration Logiciels pour suites d'applications Logiciels de gestion du temps Logiciels de gestion de projets Logiciels pour support technique Logiciels de support et service client Logiciels de gestion des activités sur le terrain Logiciels de gestion de services CVC (chauffage, ventilation, climatisation) Logiciels pour autres secteurs Logiciels pour l'industrie pétrolière et gazière Logiciels de calendrier Logiciels de gestion des ordres de mission Logiciel de maintenance des équipements Logiciels pour entreprises de nettoyage Logiciels pour plombiers Logiciels pour électriciens Logiciels pour entreprises de désinsectisation/dératisation Logiciels de gestion des sous-traitants Logiciels de paysagisme Logiciels pour services informatiques Logiciels de gestion informatique Logiciels d'installation de systèmes de sécurité Logiciels de gestion de franchise

mHelpDesk - FAQ

Voici quelques-unes des questions fréquentes sur mHelpDesk.

Q. Quels sont les types de licence disponibles pour mHelpDesk ?

Types de licences disponibles pour mHelpDesk :

Type de licence: Open source, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel mHelpDesk ?

Nous n'avons pas d'informations sur les fonctionnalités de mHelpDesk.

Q. Qui utilise mHelpDesk ?

Utilisateurs habituels du logiciel mHelpDesk :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues mHelpDesk est-il disponible ?

Langues dans lesquelles mHelpDesk est disponible :

anglais

Q. Quels sont les types de licence disponibles pour mHelpDesk ?

Types de licences disponibles pour mHelpDesk:

Open source, Abonnement

Q. mHelpDesk prend-il en charge les appareils mobiles ?

Appareils pris en charge par mHelpDesk :

Android, iPhone, iPad

Q. Avec quelles applications mHelpDesk peut-il s'intégrer ?

Applications s'intégrant à mHelpDesk :

Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks, QuickBooks Online, QuickBooks Online, Twilio Communications Cloud, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour mHelpDesk ?

Ressources d'aide disponibles pour mHelpDesk :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo