mHelpDesk

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4,3 /5 (794 avis) Donnez votre avis !

mHelpDesk - Présentation

Description du logiciel mHelpDesk

mHelpDesk est conçu pour être très rapide et facile à utiliser. Une formation quotidienne gratuite et une équipe d'accueil pour vous former et utiliser le logiciel sont à votre disposition.

Ce logiciel de maintenance sur site hautement qualifié est incroyablement puissant et prend en charge une grande variété de flux de travail planifiés et non planifiés, avec des rendez-vous uniques ou réguliers. Assurez-vous que votre équipe a rempli son emploi du temps grâce au calendrier de planification de mHelpDesk et qu'ils disposent d'itinéraires efficaces avec l'affichage Carte.

Le système de facturation de mHelpDesk est entièrement intégré à cette plateforme de planification simple pour fournir une facture en un clic avec suivi des travaux et des rapports qui vous garantissent d'être payé rapidement, à chaque fois. Les clients de mHelpDesk sont heureux d'éliminer la double saisie de données liée à l'utilisation de systèmes de comptabilité tiers tels que QuickBooks : vous pouvez en faire partie !

Gardez une trace de toutes vos interactions client dans mHelpDesk afin que vous et votre équipe disposiez des informations dont vous avez besoin, quand vous en avez besoin. Les champs personnalisés facilitent le suivi des informations propres à votre entreprise. Vous et votre équipe pouvez les consulter en temps réel sur votre appareil mobile en déplacement, où que vous soyez.

mHelpDesk, en tant que système commercial cloud parmi les entreprises de maintenance sur site les mieux notées, est un excellent partenaire pour votre réussite actuelle et future. Des améliorations et des ajouts sont apportés presque quotidiennement et de longues et heureuses relations avec les clients se construisent pour la vie. L'éditeur est impatient de vous servir !

mHelpDesk - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Open source
Rapport qualité-prix

mHelpDesk - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Médias

mHelpDesk Reports
mHelpDesk Service Items
mHelpDesk Invoices
mHelpDesk Estimates
mHelpDesk Menu
mHelpDesk Dashboard
mHelpDesk Work Orders
Vidéo de mHelpDesk Capture d'écran pour mHelpDesk : mHelpDesk Reports Capture d'écran pour mHelpDesk : mHelpDesk Service Items Capture d'écran pour mHelpDesk : mHelpDesk Invoices Capture d'écran pour mHelpDesk : mHelpDesk Estimates Capture d'écran pour mHelpDesk : mHelpDesk Menu Capture d'écran pour mHelpDesk : mHelpDesk Dashboard Capture d'écran pour mHelpDesk : mHelpDesk Work Orders

mHelpDesk - Avis

mHelpDesk - Avis

Note globale
4,3
/
5
Excellent
493

Très bien
179

Moyen
55

Médiocre
24

Mauvais
43

Rapport qualité-prix
3,9
Fonctionnalités
4
Simplicité d'utilisation
4,3
Support client
4,4
85% des utilisateurs recommandent cette application
Mark J.

Our experience has been extremely positive. No other company would go this far for a customer.

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.


Traduire avec Google Translate
Julie H.

Great Customer Support

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.


Traduire avec Google Translate
Moises D.

Best app

I have been using this application for 2 years. it is quick and easy to use


Traduire avec Google Translate
Luis C.

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.


Traduire avec Google Translate
Darell B.

Field Service Software for any Business to Stay Organized

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.


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Mark J.
Traduire en français
Traduire en français

Our experience has been extremely positive. No other company would go this far for a customer.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/02/2018
Provenance de l'avis : Capterra

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Avantages

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Inconvénients

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Traduire en français

Réponse de mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Julie H.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Great Customer Support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/05/2019
Provenance de l'avis : Capterra

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Avantages

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Inconvénients

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Traduire en français

Réponse de mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Moises D.
Secteur d'activité: Matériaux de construction
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Best app

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/11/2020
Provenance de l'avis : SoftwareAdvice

I have been using this application for 2 years. it is quick and easy to use

Avantages

Equality Builders, easy to use, keep track of all assigned work.

Inconvénients

I believe that it is the most complete app, for my work I think it is the best

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Luis C.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Update to previous review after 3 years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/07/2019
Provenance de l'avis : Capterra

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Avantages

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Inconvénients

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Traduire en français

Réponse de mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Darell B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Field Service Software for any Business to Stay Organized

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/10/2020
Provenance de l'avis : Capterra

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Avantages

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Inconvénients

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,5/10
Basé sur 794 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

mHelpDesk - Prix

mHelpDesk - Prix

À partir de
N/A
Essai gratuit
Abonnement
Open source
Rapport qualité-prix
Rapport qualité-prix
3,9/5
Basé sur 794 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

mHelpDesk - Fonctionnalités

mHelpDesk - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 794 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

mHelpDesk - FAQ

mHelpDesk - FAQ

Voici quelques-unes des questions fréquentes sur mHelpDesk.

Q. Quels sont les types de licence disponibles pour mHelpDesk ?

Types de licences disponibles pour mHelpDesk :

Type de licence: Abonnement, Open source

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel mHelpDesk ?

Nous n'avons pas d'informations sur les fonctionnalités de mHelpDesk.

Q. Qui utilise mHelpDesk ?

Utilisateurs habituels du logiciel mHelpDesk :

PME, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues mHelpDesk est-il disponible ?

Langues dans lesquelles mHelpDesk est disponible :

anglais

Q. Quels sont les types de licence disponibles pour mHelpDesk ?

Types de licences disponibles pour mHelpDesk:

Abonnement, Open source

Q. mHelpDesk prend-il en charge les appareils mobiles ?

Appareils pris en charge par mHelpDesk :

Android, iPhone, iPad

Q. Avec quelles applications mHelpDesk peut-il s'intégrer ?

Applications s'intégrant à mHelpDesk :

Authorize.net, BirdEye, Clear Spider, Google Workspace, Mailchimp, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Twilio, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour mHelpDesk ?

Ressources d'aide disponibles pour mHelpDesk :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo