mHelpDesk - Présentation
Description du logiciel mHelpDesk
mHelpDesk est conçu pour être très rapide et facile à utiliser. Une formation quotidienne gratuite et une équipe d'accueil pour vous former et utiliser le logiciel sont à votre disposition. Ce logiciel de maintenance sur site hautement qualifié est incroyablement puissant et prend en charge une grande variété de flux de travail planifiés et non planifiés, avec des rendez-vous uniques ou réguliers. Assurez-vous que votre équipe a rempli son emploi du temps grâce au calendrier de planification de mHelpDesk et qu'ils disposent d'itinéraires efficaces avec l'affichage Carte. Le système de facturation de mHelpDesk est entièrement intégré à cette plateforme de planification simple pour fournir une facture en un clic avec suivi des travaux et des rapports qui vous garantissent d'être payé rapidement, à chaque fois. Les clients de mHelpDesk sont heureux d'éliminer la double saisie de données liée à l'utilisation de systèmes de comptabilité tiers tels que QuickBooks : vous pouvez en faire partie ! Gardez une trace de toutes vos interactions client dans mHelpDesk afin que vous et votre équipe disposiez des informations dont vous avez besoin, quand vous en avez besoin. Les champs personnalisés facilitent le suivi des informations propres à votre entreprise. Vous et votre équipe pouvez les consulter en temps réel sur votre appareil mobile en déplacement, où que vous soyez. mHelpDesk, en tant que système commercial cloud parmi les entreprises de maintenance sur site les mieux notées, est un excellent partenaire pour votre réussite actuelle et future. Des améliorations et des ajouts sont apportés presque quotidiennement et de longues et heureuses relations avec les clients se construisent pour la vie. L'éditeur est impatient de vous servir !mHelpDesk - Présentation
Prix
Types de licence
mHelpDesk - Fonctionnalités
Captures d'écran
mHelpDesk - Avis
mHelpDesk - Avis
Exceptional service and software
The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.
Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)
Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!
5+ year customer
I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning.
Great Product Great Service
Great
For the small business owner, this is a MUST
It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users.
Update to previous review after 3 years
Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.
It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Exceptional service and software
Avantages
Customizable
Coloring of the work order type
Recurring maintenance
Report
Inconvénients
The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back
5+ year customer
I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning.
Avantages
It has all the functions I need to do my job efficiently and they have had some nice updates over the years. Their customer service is great. I've always gotten representatives that are knowledgeable and nice. When I have a problem, I'm able to use the chat function and 99% of the time they get me answers. Even when that doesn't work, they answer my calls and fix the issues. Every customer service rep without exception has been very nice to work with.
Inconvénients
Sometimes they do updates that don't necessarily help with my day to day use of the program. I understand that they are servicing many different industries and needs and I can see the usefulness of the update. It would be nice if they made more of them optional. I have noticed a bit of a slow down in the program responsiveness. It isn't awful, but noticeable. I've done speed tests so I don't think it is my server but I'm not a computer geek so I can't be certain.
Réponse de mHelpDesk
Hi Carol, thank you for being a long-time mHelpDesk customer and for taking the time to share your experience. We're proud of our Customer Success team and we're thrilled to hear you've had good experiences with them over the years. As you mention, we are always finding ways to improve the software, and you should see additional improvements in the coming months. Thank you again for your business.
Great Product Great Service
Great
Avantages
Easy to Use the software interface is user friendly
Inconvénients
More options to charge credit card accounts
Réponse de mHelpDesk
Darell, thank you for the review. We're happy to hear that mHelpDesk has been helping you run your business. We recently launched a new integration with Square which provides additional credit card options, including charging a card on file. We'd love to hear what other functionality would be useful. Please feel free to give us a call at 888-558-6275. Thanks for being a customer!
For the small business owner, this is a MUST
It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users.
Avantages
We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone.
Inconvénients
The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs.
Réponse de mHelpDesk
We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer!
Update to previous review after 3 years
Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.
It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.
Avantages
We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.
Inconvénients
Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.
For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.
The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.
If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.
There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.
You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.
Réponse de mHelpDesk
Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
mHelpDesk - Prix
mHelpDesk - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
mHelpDesk - Fonctionnalités
mHelpDesk - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
mHelpDesk - FAQ
mHelpDesk - FAQ
Voici quelques-unes des questions fréquentes sur mHelpDesk.
Q. Quels sont les types de licence disponibles pour mHelpDesk ?
Types de licences disponibles pour mHelpDesk :
Type de licence: Open source, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel mHelpDesk ?
Nous n'avons pas d'informations sur les fonctionnalités de mHelpDesk.
Q. Qui utilise mHelpDesk ?
Utilisateurs habituels du logiciel mHelpDesk :
Auto-entrepreneurs, Entreprises de taille moyenne, PME
Q. Dans quelles langues mHelpDesk est-il disponible ?
Langues dans lesquelles mHelpDesk est disponible :
anglais
Q. Quels sont les types de licence disponibles pour mHelpDesk ?
Types de licences disponibles pour mHelpDesk:
Open source, Abonnement
Q. mHelpDesk prend-il en charge les appareils mobiles ?
Appareils pris en charge par mHelpDesk :
Android, iPhone, iPad
Q. Avec quelles applications mHelpDesk peut-il s'intégrer ?
Applications s'intégrant à mHelpDesk :
Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks, QuickBooks Online, QuickBooks Online, Twilio Communications Cloud, Wordpress
Q. Quelles sont les ressources d'aide disponibles pour mHelpDesk ?
Ressources d'aide disponibles pour mHelpDesk :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.
Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)
Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!