mHelpDesk

mHelpDesk

Obtenez plus de missions et développez votre entreprise avec mHelpDesk !

4.3/5 (786 avis)

mHelpDesk - Présentation

Description du logiciel mHelpDesk

mHelpDesk est conçu pour être très rapide et facile à utiliser. Une formation quotidienne gratuite et une équipe d'accueil pour vous former et utiliser le logiciel sont à votre disposition.

Ce logiciel de maintenance sur site hautement qualifié est incroyablement puissant et prend en charge une grande variété de flux de travail planifiés et non planifiés, avec des rendez-vous uniques ou réguliers. Assurez-vous que votre équipe a rempli son emploi du temps grâce au calendrier de planification de mHelpDesk et qu'ils disposent d'itinéraires efficaces avec l'affichage Carte.

Le système de facturation de mHelpDesk est entièrement intégré à cette plateforme de planification simple pour fournir une facture en un clic avec suivi des travaux et des rapports qui vous garantissent d'être payé rapidement, à chaque fois. Les clients de mHelpDesk sont heureux d'éliminer la double saisie de données liée à l'utilisation de systèmes de comptabilité tiers tels que QuickBooks : vous pouvez en faire partie !

Gardez une trace de toutes vos interactions client dans mHelpDesk afin que vous et votre équipe disposiez des informations dont vous avez besoin, quand vous en avez besoin. Les champs personnalisés facilitent le suivi des informations propres à votre entreprise. Vous et votre équipe pouvez les consulter en temps réel sur votre appareil mobile en déplacement, où que vous soyez.

mHelpDesk, en tant que système commercial cloud parmi les entreprises de maintenance sur site les mieux notées, est un excellent partenaire pour votre réussite actuelle et future. Des améliorations et des ajouts sont apportés presque quotidiennement et de longues et heureuses relations avec les clients se construisent pour la vie. L'éditeur est impatient de vous servir !

mHelpDesk - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Open source
Abonnement
Rapport qualité-prix

mHelpDesk - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour mHelpDesk : mHelpDesk Reports
Capture d'écran pour mHelpDesk : mHelpDesk Reports Capture d'écran pour mHelpDesk : mHelpDesk Service Items Capture d'écran pour mHelpDesk : mHelpDesk Invoices Capture d'écran pour mHelpDesk : mHelpDesk Estimates Capture d'écran pour mHelpDesk : mHelpDesk Menu Capture d'écran pour mHelpDesk : mHelpDesk Dashboard Capture d'écran pour mHelpDesk : mHelpDesk Work Orders

mHelpDesk - Avis

mHelpDesk - Avis

Note globale
4.3
/
5
Excellent
488

Très bien
176

Moyen
55

Médiocre
24

Mauvais
43

Rapport qualité-prix
3.9
Fonctionnalités
4
Simplicité d'utilisation
4.3
Support client
4.4
84% des utilisateurs recommandent cette application
Shai M.

Exceptional service and software

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!


Traduire avec Google Translate
Christopher C.

Great Field Service CRM Foundation


Traduire avec Google Translate
Jamie S.

Excellent Platform

The demo and set up was great! They did the hard part with our onboarding.


Traduire avec Google Translate
Darell B.

Great Product Great Service

Great


Traduire avec Google Translate
Luis C.

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.


Traduire avec Google Translate
Shai M.
Secteur d'activité: Immobilier
Traduire en français

Exceptional service and software

Publié le 15/04/2015
Provenance de l'avis : GetApp

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!

Avantages

Customizable
Coloring of the work order type
Recurring maintenance
Report

Inconvénients

The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back

Christopher C.
Secteur d'activité: Appareils médicaux
Taille de l'entreprise: 2-10 employés
Traduire en français

Great Field Service CRM Foundation

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/06/2019
Provenance de l'avis : SoftwareAdvice

Avantages

Mhelpdesk Field Service software greatly improved our business workflow by transforming our carbon copy work order system to a fully digital system that helped reduce our turn around time for billing. Recently, I was able to work with a mhelpdesk staff member during the development of the newly designed Equipment page where they were implementing the new features to track when equipment next service due dates are. This was a huge improvement for our business as we track mandatory inspection dates for our customers..

The customer support has always been A+ when it comes to address issues, or questions, especially with the instant chat function from the web app.

Inconvénients

- Mobile App: The mobile app is an area that could see improvement. Some of the workflow using the app when creating a new Service Request can be glitchy and difficult to input all the information. The list of service requests also does not always update correctly and this is something we are currently in the process of working with the support team on.

- Inventory: The inventory management section is severely lacking and is not truly useable for our business workflow. With no ability to enter Purchase Orders/Vendor Information/RMA and tracking when inventory is received without manually adjusting the #'s on the price list, it becomes extremely vulnerable to missed information and inaccurate #'s leading us to use an alternative program to track inventory. This has been one of the hardest work around areas for our company as we are always constantly ordering replacement parts for equipment that we do not normally carry in stock.

- Price List: Another area regarding the price list for our company is that our labor rates are negotiated individually causing us to have to create a line item on the price list for every single Customer Hourly Rate, Mileage Rate, and Travel Time rate so that our engineers are able to bill customers correctly. It would be much easier if when creating a customer, you were able to designate their hourly rates so that information would automatically apply when engineers are entering their labor times.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Jamie S.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire en français

Excellent Platform

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/02/2020
Provenance de l'avis : SoftwareAdvice

The demo and set up was great! They did the hard part with our onboarding.

Avantages

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Inconvénients

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Darell B.
Secteur d'activité: Réseaux informatiques
Taille de l'entreprise: 2-10 employés
Traduire en français

Great Product Great Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/01/2020
Provenance de l'avis : Capterra

Great

Avantages

Easy to Use the software interface is user friendly

Inconvénients

More options to charge credit card accounts

Traduire en français

Réponse de mHelpDesk

Darell, thank you for the review. We're happy to hear that mHelpDesk has been helping you run your business. We recently launched a new integration with Square which provides additional credit card options, including charging a card on file. We'd love to hear what other functionality would be useful. Please feel free to give us a call at 888-558-6275. Thanks for being a customer!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Luis C.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 13-50 employés
Traduire en français

Update to previous review after 3 years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/07/2019
Provenance de l'avis : Capterra

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Avantages

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Inconvénients

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Traduire en français

Réponse de mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Recommandation utilisateur
8.5/10
Basé sur 786 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

mHelpDesk - Prix

mHelpDesk - Prix

À partir de
N/A
Essai gratuit
Open source
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3.9/5
Basé sur 786 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

mHelpDesk - Fonctionnalités

mHelpDesk - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 786 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Catégories

Logiciels pour volets roulants et portes de garage automatiques Logiciels de planning Logiciels de gestion des interventions Logiciels de gestion du personnel Logiciels de gestion de la maintenance Logiciels d'affectation du personnel Logiciels de gestion d'affaire Logiciels de planning du personnel Logiciels de gestion des opérations Logiciels de RH et gestion du personnel Outils collaboratifs Logiciels pour suites d'applications Logiciels de gestion du temps Logiciels de gestion de projets Logiciels de gestion des activités sur le terrain Logiciels DPE (diagnostic de performance énergétique) Logiciels pour autres secteurs Logiciels pour l'industrie pétrolière et gazière Logiciels de calendrier Logiciels de gestion des ordres de mission Logiciels de maintenance des équipements Logiciels pour entreprises de nettoyage Logiciels pour plombiers Logiciels pour électriciens Logiciels pour entreprises de désinsectisation/dératisation Logiciels pour entrepreneurs Logiciels de paysagisme Logiciels de gestion des services informatiques Logiciels de gestion informatique Logiciels d'installation de systèmes de sécurité Logiciels de gestion de franchise Logiciels de gestion des installations Logiciels pour dépanneurs et fourrières Logiciels de transport et logistique Logiciels pour CVC (chauffage ventilation climatisation) Logiciels de gestion des stocks Logiciels de création de devis Logiciels de vente Logiciels de gestion des flux de travail Logiciels pour inspection de bâtiment Logiciels de gestion de propriétés et biens immobiliers Logiciels pour magasins d'informatique Logiciels de vente au détail et service aux consommateurs Logiciels pour entreprises de nettoyage de tapis

Vidéos et tutoriels

Vidéos et tutoriels

mHelpDesk - FAQ

mHelpDesk - FAQ

Voici quelques-unes des questions fréquentes sur mHelpDesk.

Q. Quels sont les types de licence disponibles pour mHelpDesk ?

Types de licences disponibles pour mHelpDesk :

Type de licence: Open source, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel mHelpDesk ?

Nous n'avons pas d'informations sur les fonctionnalités de mHelpDesk.

Q. Qui utilise mHelpDesk ?

Utilisateurs habituels du logiciel mHelpDesk :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues mHelpDesk est-il disponible ?

Langues dans lesquelles mHelpDesk est disponible :

anglais

Q. Quels sont les types de licence disponibles pour mHelpDesk ?

Types de licences disponibles pour mHelpDesk:

Open source, Abonnement

Q. mHelpDesk prend-il en charge les appareils mobiles ?

Appareils pris en charge par mHelpDesk :

Android, iPhone, iPad

Q. Avec quelles applications mHelpDesk peut-il s'intégrer ?

Applications s'intégrant à mHelpDesk :

Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks, QuickBooks Online, QuickBooks Online, Twilio Communications Cloud, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour mHelpDesk ?

Ressources d'aide disponibles pour mHelpDesk :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo