WhatsUp Gold

Basic installation and configuration of WUG is very easy. Out of the box, there are many monitors that can be set up without a large amount of experience. The titles and tooltips make setting up the initial software package very simple.

Adding non-default alerts seem to be a little more difficult than should be.

The website does provide great ability to customize and layout the network graphically so users can easily see how hardware is connected. This capability is largely why we've kept What's Up Gold around, along with the reasonably priced structure.

Support needs vast improvements. Documentation could be better. Do not utilize this product with the thought of turning a lot of features on as it simply cannot handle it. Our experience with utilizing the network monitoring, netflow, configuration backup, and syslog services caused our instance to crawl and at times and be completely unusable. Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. We've since replaced What's Up Gold for the netflow and syslog functions with other products and are considering replacing the product completely.

Ability to setup proactive alerts based upon custom application monitors, to provide notification to key support individuals of critical process failures.

Web interface can sometimes be slow and/or require clearing cache and refreshing.

Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.

I would like to see or learn how I can more easily configure multiple assets with performance, active, and passive monitors.