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Gardez une trace de tout ce qui se passe sur votre réseau : du moment où un utilisateur installe un logiciel qu'il ne devrait pas posséder, au moment où le niveau d'encre de votre imprimante devient faible. Spiceworks vous permet de surveiller et de recevoir des alertes sur tous les événements de réseau qui vous intéressent le plus.

Options de tarification dès :

N/A

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Spiceworks

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, Chine, Allemagne, Royaume-Uni, Inde, Japon, États-Unis

Langues

allemand, anglais

Options de tarification dès :

N/A

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Spiceworks

Images

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Spiceworks Logiciel - 1

Fonctionnalités

Nombre total de fonctionnalités pour Spiceworks : 49

  • Accès et contrôle à distance
  • Accès mobile
  • Achats et réceptions
  • Alertes et remontée des problèmes
  • Analyse de réseau
  • Analyse des causes profondes
  • Analyse des performances
  • Audit des problèmes
  • Chat en temps réel
  • Configuration des workflows
  • Contrôles/Permissions d'accès
  • Gestion de la base de connaissances
  • Gestion de la configuration
  • Gestion de la conformité
  • Gestion de la connectivité
  • Gestion de la maintenance
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des achats
  • Gestion des affectations
  • Gestion des billets
  • Gestion des capacités
  • Gestion des changements
  • Gestion des connaissances
  • Gestion des correctifs
  • Gestion des e-mails
  • Gestion des incidents
  • Gestion des licences
  • Gestion des problèmes
  • Gestion des ressources
  • Gestion des ressources informatiques
  • Gestion des stocks
  • Gestion des tâches
  • Gestionnaire de base
  • Monitoring
  • Monitoring réseau
  • Outils de diagnostic
  • Planification de la maintenance
  • Portail libre-service
  • Programmation des problèmes
  • Rapports de disponibilité
  • Rapports de trafic web
  • Rapports et analyses
  • Routage automatisé
  • Stratégie de marque personnalisable
  • Suivi de la bande passante
  • Suivi des activités
  • Suivi des ressources
  • Tableau de bord

Alternatives

Zendesk

4,4
Alternative n° 1 à Spiceworks
Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon...

Freshdesk

4,5
Alternative n° 2 à Spiceworks
Freshdesk est un logiciel de service client omnicanal dans le cloud adressé aux entreprises de toutes envergures qui...

ManageEngine Desktop Central

4,5
Alternative n° 3 à Spiceworks
Application intégrée de gestion des appareils mobiles et de bureau qui permet la gestion centralisée des ordinateurs de...

Zoho Desk

4,5
Alternative n° 4 à Spiceworks
Zoho Desk est une plateforme cloud d'assistance conçue pour aider les entreprises de toutes tailles à gérer le service...

Avis

Note globale

4,4 /5
(505)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

Vous avez déjà Spiceworks ?

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Donnez votre avis !
5 avis affichés sur 505
Robert R.
Note globale
  • Industry: Produits alimentaires
  • Company size: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Ideal free helpdesk for small to medium businesses

Publié le 10/09/2021

Overall I have been very happy with Spiceworks, especially the community of users.

Overall I have been very happy with Spiceworks, especially the community of users.

Avantages

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Inconvénients

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

John K.
Note globale
  • Industry: Réseaux informatiques
  • Company size: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Publié le 21/10/2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Avantages

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Inconvénients

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Jeffrey S.
Note globale
  • Industry: Vente en gros
  • Company size: 51-200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Spiceworks helps multiple departments with more efficient reaction time and decisions.

Publié le 09/12/2021

It's easy to use once setup by most anyone. It does not have all the extra features that are...

It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.

Avantages

Its a feature rich and functional product for an amazing price. They keep adding more too.

Inconvénients

Setup can be a bit of a bear depending on how much you want to customize it.

Alternatives envisagées 

Freshdesk

Pourquoi passer à Spiceworks

Having experience with Freshdesk which is a good product, the price sold it on us for the
Josh B.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Awesome IT Help Desk software, horrible inventory system.

Publié le 10/11/2017

Avantages

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Inconvénients

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Paul K.
Note globale
  • Industry: Construction navale
  • Company size: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Spiceworks - Ticket management

Publié le 05/11/2021

It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday....

It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.

Avantages

It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.

Inconvénients

Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.

Alternatives envisagées 

Zendesk, Zoho Desk et ManageEngine ServiceDesk Plus

Pourquoi passer à Spiceworks

It was free. I tried it and felt that it checked all of the boxes for us.
Afficher 5 avis sur 505 Lire tous les avis

Spiceworks - FAQ

Voici quelques-unes des questions fréquentes sur Spiceworks.

Types de licences disponibles pour Spiceworks :

  • Pricing model: Version gratuite
  • Free Trial: Disponible

Utilisateurs habituels du logiciel Spiceworks :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Spiceworks est disponible :

allemand, anglais

Appareils pris en charge par Spiceworks :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par Spiceworks.

Ressources d'aide disponibles pour Spiceworks :

FAQ/forums, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Spiceworks.