Spiceworks

Logiciel de surveillance de serveur

4,4 /5 (474 avis) Donnez votre avis !

Spiceworks - Présentation

Description du logiciel Spiceworks

Gardez une trace de tout ce qui se passe sur votre réseau : du moment où un utilisateur installe un logiciel qu'il ne devrait pas posséder, au moment où le niveau d'encre de votre imprimante devient faible ! Spiceworks vous permet de surveiller et de recevoir des alertes sur tous les événements de réseau qui vous intéressent le plus !

Spiceworks - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Gratuit
Rapport qualité-prix

Spiceworks - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 3 autres, Inde, Japon, Allemagne
Langues
anglais, allemand

Media

591746
Spiceworks video Capture d'écran pour Spiceworks :

Spiceworks - Avis

Spiceworks - Avis

Note globale
4,4
/
5
Excellent
247

Très bien
178

Moyen
37

Médiocre
11

Mauvais
1

Rapport qualité-prix
4,6
Fonctionnalités
4,2
Simplicité d'utilisation
4,3
Support client
4,2
90% des utilisateurs recommandent cette application
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


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John K.

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.


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Josh B.

Awesome IT Help Desk software, horrible inventory system.


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Steven C.

Spiceworks Helpdesk Cloud - Small Enterprise

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization


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Patrick C.

Best ticketing system

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call


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Jesica B.
Secteur d'activité: Assurance
Taille de l'entreprise: 2-10 employés
Traduire en français

Spiceworks will answer all your questions

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/03/2019
Provenance de l'avis : Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Avantages

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Inconvénients

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

John K.
Secteur d'activité: Réseaux informatiques
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

SpiceWorks Cloud IT helpdesk for free!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/10/2019
Provenance de l'avis : Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Avantages

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Inconvénients

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Josh B.
Traduire en français

Awesome IT Help Desk software, horrible inventory system.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/11/2017
Provenance de l'avis : Capterra

Avantages

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Inconvénients

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Steven C.
Secteur d'activité: Enseignement primaire et secondaire
Taille de l'entreprise: 51-200 employés
Traduire en français

Spiceworks Helpdesk Cloud - Small Enterprise

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/05/2020
Provenance de l'avis : Capterra

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization

Avantages

This application is extremely easy to set up and configure. It can be configured as an on-premise application or in the cloud. Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned. Tickets can be automatically assigned to individuals or teams based on configurable categories and ticket rules. There are standard data entry fields included and the administrator can add additional fields as needed. For example, during the Coronavirus pandemic, with everyone working from home, we added a mandatory phone number data entry field to our ticket layout. Data entry fields can be made mandatory if desired.

When a ticket is created by a user, the ticket is entered into the system with all of the information provided by the user and the user receives a confirmation email. The ticket will be assigned to the proper support agent or team based on the rules configured within the application. Any replies to that email are automatically added to the ticket with date and time added. Tickets can be easily closed upon completion. Duplicate tickets can be merged into one ticket which helps with management of the ticket queue.

The user portal is easily customizable with company name and other options. Users can even attach a screenshot or other file to the ticket to provide useful information beyond the text description of the user problem.

Best of all, it can be used for free.

Inconvénients

Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications. Reporting is not as robust as some other applications. However, you can easily download information in .csv format and create your own reports if needed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Patrick C.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire en français

Best ticketing system

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/02/2020
Provenance de l'avis : Capterra

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Avantages

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Inconvénients

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,6/10
Basé sur 474 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Spiceworks - Prix

Spiceworks - Prix

À partir de
N/A
Essai gratuit
Gratuit
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 474 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Spiceworks - Fonctionnalités

Spiceworks - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Autorisations basées sur les rôles
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des autorisations
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,2/5
Basé sur 474 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Spiceworks - FAQ

Spiceworks - FAQ

Voici quelques-unes des questions fréquentes sur Spiceworks.

Q. Quels sont les types de licence disponibles pour Spiceworks ?

Types de licences disponibles pour Spiceworks :

Type de licence: Gratuit

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Spiceworks ?

Nous n'avons pas d'informations sur les fonctionnalités de Spiceworks.

Q. Qui utilise Spiceworks ?

Utilisateurs habituels du logiciel Spiceworks :

PME, Entreprises de taille moyenne

Q. Dans quelles langues Spiceworks est-il disponible ?

Langues dans lesquelles Spiceworks est disponible :

anglais, allemand

Q. Quels sont les types de licence disponibles pour Spiceworks ?

Types de licences disponibles pour Spiceworks:

Gratuit

Q. Spiceworks prend-il en charge les appareils mobiles ?

Appareils pris en charge par Spiceworks :

Android

Q. Avec quelles applications Spiceworks peut-il s'intégrer ?

Applications s'intégrant à Spiceworks :

AlertOps, Cherwell, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, Splashtop Remote Support, ZipBooks, Zoho Assist

Q. Quelles sont les ressources d'aide disponibles pour Spiceworks ?

Ressources d'aide disponibles pour Spiceworks :

FAQ, Base de connaissances