En savoir plus sur Spiceworks

Gardez une trace de tout ce qui se passe sur votre réseau : du moment où un utilisateur installe un logiciel qu'il ne devrait pas posséder, au moment où le niveau d'encre de votre imprimante devient faible ! Spiceworks vous permet de surveiller et de recevoir des alertes sur tous les événements de réseau qui vous intéressent le plus !

Options de tarification dès :

N/A

  • Essai gratuit
  • Licence unique
  • Version gratuite

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, Chine, Allemagne, Royaume-Uni et 3 autres, Inde, Japon, États-Unis

Langues

allemand, anglais

Options de tarification dès :

N/A

  • Essai gratuit
  • Licence unique
  • Version gratuite

Images

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Vidéo de Spiceworks
Capture d'écran pour Spiceworks :

Fonctionnalités

Nombre total de fonctionnalités pour Spiceworks : 54

  • Accès et contrôle à distance
  • Accès mobile
  • Achats et réceptions
  • Alertes et remontée des problèmes
  • Analyse de réseau
  • Analyse des causes profondes
  • Analyse des performances
  • Audit des problèmes
  • Chat en temps réel
  • Configuration des workflows
  • Contrôles/Permissions d'accès
  • Gestion de la base de connaissances
  • Gestion de la configuration
  • Gestion de la conformité
  • Gestion de la connectivité
  • Gestion de la disponibilité
  • Gestion de la maintenance
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des achats
  • Gestion des affectations
  • Gestion des billets
  • Gestion des capacités
  • Gestion des changements
  • Gestion des connaissances
  • Gestion des correctifs
  • Gestion des e-mails
  • Gestion des incidents
  • Gestion des licences
  • Gestion des problèmes
  • Gestion des ressources
  • Gestion des ressources informatiques
  • Gestion des ressources réseau
  • Gestion des stocks
  • Gestion des tâches
  • Gestionnaire de base
  • Monitoring
  • Monitoring réseau
  • Outils de diagnostic
  • Planification de la maintenance
  • Portail libre-service
  • Programmation des problèmes
  • Rapports de disponibilité
  • Rapports de trafic web
  • Rapports et analyses
  • Routage automatisé
  • Stratégie de marque personnalisable
  • Suivi de l'utilisation d'Internet
  • Suivi de la bande passante
  • Suivi des activités
  • Suivi des ressources
  • Suivi des serveurs
  • Suivi des transactions individuelles
  • Tableau de bord

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Avis

Note globale

4,4 /5
(488)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

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Afficher 5 avis sur 488
Jesica B.
Note globale
  • Secteur d'activité: Assurance
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Spiceworks will answer all your questions

Publié le 07/03/2019

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Avantages

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Inconvénients

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

John K.
Note globale
  • Secteur d'activité: Réseaux informatiques
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Publié le 21/10/2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Avantages

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Inconvénients

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Josh B.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Awesome IT Help Desk software, horrible inventory system.

Publié le 10/11/2017

Avantages

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Inconvénients

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Susan I.
Note globale
  • Secteur d'activité: Services juridiques
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Bets product I never paid for

Publié le 11/02/2021

Great version we are using. Free. Since inception. They have Spicework communities too that can...

Great version we are using. Free. Since inception. They have Spicework communities too that can assist with subject you may get stuck on. Great great tool

Avantages

I have been using this product for a good 14 years. Our use has been waning as we have integrated a ticket system into our Case management system. However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.

Inconvénients

There really isn't too much I didn't like about this software. Maybe the worst flaw is that there is not much follow up from the program side--(although if there is I haven't found it)).

Patrick C.
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best ticketing system

Publié le 10/02/2020

This tool has been great for us. It’s very user friendly which was better then other ticketing...

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Avantages

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Inconvénients

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

Afficher 5 avis sur 488 Lire tous les avis

Spiceworks - FAQ

Voici quelques-unes des questions fréquentes sur Spiceworks.

Types de licences disponibles pour Spiceworks :

  • Type de licence: Licence unique, Gratuit
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Spiceworks.

Utilisateurs habituels du logiciel Spiceworks :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Spiceworks est disponible :

allemand, anglais

Appareils pris en charge par Spiceworks :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par Spiceworks.

Ressources d'aide disponibles pour Spiceworks :

FAQ/forums, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Spiceworks.