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Gardez une trace de tout ce qui se passe sur votre réseau : du moment où un utilisateur installe un logiciel qu'il ne devrait pas posséder, au moment où le niveau d'encre de votre imprimante devient faible. Spiceworks vous permet de surveiller et de recevoir des alertes sur tous les événements de réseau qui vous intéressent le plus.
Options de tarification dès :
N/A
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Spiceworks
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
Australie, Canada, Chine, Allemagne, Royaume-Uni, Inde, Japon, États-Unis et 3 autres
Langues
allemand, anglais
Options de tarification dès :
N/A
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Spiceworks
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Fonctionnalités
Nombre total de fonctionnalités pour Spiceworks : 52
Alternatives
Zendesk

Zoho Desk

Freshdesk

ManageEngine Endpoint Central

Avis
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- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Ideal free helpdesk for small to medium businesses
Publié le 10/09/2021
Overall I have been very happy with Spiceworks, especially the community of users.
Overall I have been very happy with Spiceworks, especially the community of users.
Avantages
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Inconvénients
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Help Desk Where You Want It
Publié le 06/06/2021
Starting a new role in the organization that had no Help Desk and no history or structure;...
Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Avantages
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Inconvénients
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Pourquoi passer à Spiceworks
First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Spiceworks Helpdesk - A great option for small business or a start up operation.
Publié le 10/05/2022
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a...
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.
Avantages
I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.
Inconvénients
I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Awesome IT Help Desk software, horrible inventory system.
Publié le 10/11/2017
Avantages
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
Inconvénients
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.
We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.
We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Simple Ticketing tool that gets the job done.
Publié le 23/06/2022
Avantages
Simple and effortless tool to manage tickets.
Inconvénients
Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible.
Spiceworks - FAQ
Voici quelques-unes des questions fréquentes sur Spiceworks.Q. Quels sont les types de licence disponibles pour Spiceworks ?
Types de licences disponibles pour Spiceworks :
- Type de licence : Version gratuite
- Version d’essai gratuite : Disponible
Q. Qui utilise Spiceworks ?
Utilisateurs habituels du logiciel Spiceworks :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Spiceworks est-il disponible ?
Langues dans lesquelles Spiceworks est disponible :
allemand, anglais
Q. Spiceworks prend-il en charge les appareils mobiles ?
Appareils pris en charge par Spiceworks :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Spiceworks peut-il s'intégrer ?
Nous n'avons pas d'informations sur les intégrations offertes par Spiceworks.
Q. Quelles sont les ressources d'aide disponibles pour Spiceworks ?
Ressources d'aide disponibles pour Spiceworks :
FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Spiceworks.
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- Logiciels de gestion des ressources informatiques
- Logiciels de gestion de serveurs
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- Logiciels helpdesk
- Logiciels de gestion des services d'assistance
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- Logiciels de dépannage réseau
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- Logiciels de sécurité réseau