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Gardez une trace de tout ce qui se passe sur votre réseau : du moment où un utilisateur installe un logiciel qu'il ne devrait pas posséder, au moment où le niveau d'encre de votre imprimante devient faible. Spiceworks vous permet de surveiller et de recevoir des alertes sur tous les événements de réseau qui vous intéressent le plus.

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N/A

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Spiceworks

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, Chine, Allemagne, Royaume-Uni et 3 autres, Inde, Japon, États-Unis

Langues

allemand, anglais

Options de tarification dès :

N/A

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Spiceworks

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Fonctionnalités

Nombre total de fonctionnalités pour Spiceworks : 51

  • Accès et contrôle à distance
  • Accès mobile
  • Achats et réceptions
  • Alertes et remontée des problèmes
  • Analyse de réseau
  • Analyse des causes profondes
  • Analyse des performances
  • Audit des problèmes
  • Chat en temps réel
  • Configuration des workflows
  • Contrôles/Permissions d'accès
  • Gestion de la base de connaissances
  • Gestion de la configuration
  • Gestion de la conformité
  • Gestion de la connectivité
  • Gestion de la maintenance
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des achats
  • Gestion des affectations
  • Gestion des billets
  • Gestion des capacités
  • Gestion des changements
  • Gestion des connaissances
  • Gestion des correctifs
  • Gestion des e-mails
  • Gestion des incidents
  • Gestion des licences
  • Gestion des problèmes
  • Gestion des ressources
  • Gestion des ressources informatiques
  • Gestion des ressources réseau
  • Gestion des stocks
  • Gestion des tâches
  • Gestionnaire de base
  • Monitoring
  • Monitoring réseau
  • Outils de diagnostic
  • Planification de la maintenance
  • Portail libre-service
  • Programmation des problèmes
  • Rapports de disponibilité
  • Rapports de trafic web
  • Rapports et analyses
  • Routage automatisé
  • Stratégie de marque personnalisable
  • Suivi de l'utilisation d'Internet
  • Suivi de la bande passante
  • Suivi des activités
  • Suivi des ressources
  • Tableau de bord

Alternatives

Atera

4,5
Alternative n° 1 à Spiceworks
Atera est une excellente suite d'outils RMN tout-en-un conçue pour les MSP et les professionnels de l'informatique....

Pulseway

4,7
Alternative n° 2 à Spiceworks
Conçu directement pour les MSP et les équipes informatiques internes, Pulseway fournit un outil de gestion et de...

Kaseya VSA

4
Alternative n° 3 à Spiceworks
Kaseya VSA est votre solution complète pour fournir des services informatiques à grande échelle, que vous soyez un...

EcholoN

4,7
Alternative n° 4 à Spiceworks
EcholoN est un logiciel de gestion du service client conçu pour aider les entreprises à gérer les processus de contrôle...

Avis

Note globale

4,4 /5
(496)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

Vous avez déjà Spiceworks ?

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Donnez votre avis !
Afficher 5 avis sur 496
Jesica B.
Note globale
  • Secteur d'activité: Assurance
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Spiceworks will answer all your questions

Publié le 07/03/2019

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Avantages

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Inconvénients

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

John K.
Note globale
  • Secteur d'activité: Réseaux informatiques
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Publié le 21/10/2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Avantages

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Inconvénients

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Clint M.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very good for free

Publié le 21/08/2021

I liked it, but my boss didn't like the tracking and reporting end of it

I liked it, but my boss didn't like the tracking and reporting end of it

Avantages

It was free and easy to use. Lots of support from other users that also help out with other software.

Inconvénients

Asset tracking wasn't the best, inaccurate and the reporting isn't the greatest.

Alternatives envisagées 

Zendesk

Pourquoi passer à Spiceworks

It was free and easy to use
Josh B.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Awesome IT Help Desk software, horrible inventory system.

Publié le 10/11/2017

Avantages

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Inconvénients

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Matthew B.
Note globale
  • Secteur d'activité: Gestion d'organisme à but non lucratif
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Help Desk Where You Want It

Publié le 06/06/2021

Starting a new role in the organization that had no Help Desk and no history or structure;...

Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Avantages

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Inconvénients

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Alternatives envisagées 

ServiceNow, Zoho Desk et Zendesk

Pourquoi passer à Spiceworks

First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Afficher 5 avis sur 496 Lire tous les avis

Spiceworks - FAQ

Voici quelques-unes des questions fréquentes sur Spiceworks.

Types de licences disponibles pour Spiceworks :

  • Type de licence: Version gratuite
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel Spiceworks :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Spiceworks est disponible :

allemand, anglais

Appareils pris en charge par Spiceworks :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par Spiceworks.

Ressources d'aide disponibles pour Spiceworks :

FAQ/forums, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Spiceworks.