--- description: Deskero : qu'en pensent les utilisateurs ? Lisez les avis sur Deskero, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Deskero - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Deskero](/software/91130/deskero) # Deskero Canonical: https://www.getapp.fr/software/91130/deskero Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/91130/deskero?page=2) > Deskero est un logiciel de centre et de cas d'assistance qui aide les utilisateurs à gérer les demandes d'assistance multicanales, à suivre les performances et à engager les clients sur les réseaux sociaux de manière proactive. > > Conclusion : 112 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Deskero - Principaux avantages Répondez immédiatement à vos clients avec un simple clic. Avec Deskero, l’assistance clients devient vraiment facile, et vous pourrez épargner du temps, pour le dédier à vos clients. Rassemblez les feedback et les demandes d’aide directement depuis votre page web. Vous pouvez classer facilement n’importe quelle demande qui arrive par mail, avec son objet, le texte et les pièces jointes. Ce processus peut être automatisé très rapidement, en utilisant les options de filtrage intelligentes de Deskero, qui se chargeront de le faire à votre place. Si un des vos clients a besoin d’assistance immédiate, il pourra ouvrir une fenêtre de chat avec l’opérateur disponible: les dialogues peuvent être transformés en tickets et intégrés immédiatement dans Deskero Vous pourrez vous assurer de l'avancement de chacune de vos tâches, avec le système de post-it intégré qui vous permettra de rester organisé dans votre travail. Vos clients pourront consulter et donner un vote à votre base de données de connaissances, suggérez des nouvelles idées et trouvez ce dont ils ont besoin à travers une simple recherche. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 112 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Deskero - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 9,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Deskero est disponible à partir de 15€ par utilisateur et par mois. D'autres versions avec plus de fonctionnalités sont également disponibles. - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, italien, portugais, russe - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Italie, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Application mobile - Authentification unique - Autoresponders - Base de données de clients - Base de données de contacts - CRM - Champs personnalisables - Chat en temps réel - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'assistance téléphonique - Gestion de la base de connaissances - Gestion des accords de service ## Intégrations (7 au total) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) - [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Avis ### "Wonderful\!" — 5.0/5 > **Andrea** | *22 février 2016* > > Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us. ----- ### "Simplifying Customer Support" — 5.0/5 > **Yunus** | *17 février 2023* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page. > > **Inconvénients**: The chat system in particular is not as well-designed as other parts of the software. > > I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively. ----- ### "Easy to use ticketing system" — 4.0/5 > **Utilisateur vérifié** | *30 juin 2017* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10 > > **Avantages**: Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok. > > **Inconvénients**: Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited. ----- ### "At last, a product that understand the importance of multilanguage customer service" — 5.0/5 > **Patrick** | *20 février 2019* | Taux de recommandation : 9.0/10 > > **Avantages**: As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal. > > **Inconvénients**: -Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff. ----- ### "Great App for the Price" — 5.0/5 > **Stephenie** | *18 juillet 2019* | Recrutement | Taux de recommandation : 7.0/10 > > **Avantages**: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding\!) > > **Inconvénients**: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use. > > We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have. ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/91130/deskero?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91130/deskero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées