GoldMine

GoldMine

Manage contacts with GoldMine CRM

3.5/5 (149 avis)

GoldMine - Présentation

With GoldMine you can build close, long-lasting relationships to generate more sales and support, improve client satisfaction, and can even reduce business expenses.

Prix

À partir de
$1695/année
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais

GoldMine - Avis

Note globale
3.5/5
61% d'avis positifs
29
Excellent
62
Très bien
33
Moyen
13
Médiocre
12
Horrible
Traduire avec Google Translate

Goldmine, Evolving or Escaping

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/11/2016
Provenance de l'avis : Capterra

Goldmine have for quite a while had a stranglehold on CRM for the desktop. Their product is feature rich and amazingly customisable to your needs. Moving away from Firebird to SQL did bring some problems in the early version but now they seem to have a handle on it.

Unfortunately, they still have not improved their customer facing services very well. Very slow to respond to requests, or better still sell you a product without support from the developers.

I first went to Goldmine because it was recommended as the perfect fit for a small family business and I only needed to buy one licence. Then they lost their way and decided only big business was in their best interest. No more single licences and having to buy a minimum 5 licences when I was only ever going to use 1, and then having subscription on those five licences simply became uneconomic for us.
The product is great the back up, from my third party support people is great, the attitude and concern of Heat is not.
I will keep using the software because there is literally nothing else on the market that comes close to the capabilities of the product.
And Goldmine DOES NOT have to have an internet connection to work in it. A very big bonus for remote parts of Australia where internet is still a pipe dream.
The installation MUST be undertaken by a professional though as it is difficult, must be done this way and look out if you have problems.
I will still recommend this program for the company looking for a great, all in one, CRM system that can be a standalone or work with everyone in the company. Just look at your costs though, you can't support the product yourself.

Avantages

All in one place CRM,
Very versatile and customisable.
Does not require Internet access.
Very stable and mature product with Sales automation.

Inconvénients

Expensive to purchase.
Expensive to install
Expensive to maintain, must be a Goldmine Guru or Technician.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Goldmine Takes a Licking and Keeps on Ticking

Publié le 07/02/2016
Provenance de l'avis : SoftwareAdvice

Avantages

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Inconvénients

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

more than 10 year user. Good program but new users take time to get in

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/08/2017
Provenance de l'avis : Capterra

we are using it in many marketing process

Avantages

It's 10 years that i'm using it so i know how it works and it's fine
It has some good features
We still use it because it has great external utilities ( GoldBox, DBX Data Management) that allow us a full integration with our ERP without them Goldmine would it be useless
Affordable cost

Inconvénients

Data structure: very very old (it suffer from long heritage from dbase era)
Interface: very old it needs a big review and redisign
Lack of deep information about the software: you need to build a monument to DJHunt and other people like him that let all of us to know Goldmine
WEB interface; still too limited and very bad compared to other products web-based, Maybe a Goldmine APP can be another good option
Frontrange is too distant from their customers : we are payng every year a fee only to receive a very light update and only few bugs corrected, please be more present in the new forum.,SA user and company we need to know clearly where Frontrange want to go with Goldmine.
We invested years on it but it seems we are abandoned and alone

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Traduire avec Google Translate

Fast and efficient CRM

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/08/2017
Provenance de l'avis : Capterra

It allows me to control my contacts and engagements efficiently. The reports that I've customized are invaluable to my business.

Avantages

A single window pane look at my day. Contact search center gives me a flexible way to find contacts. The knowledge base feature lets me build my own KB on any subject. Customized SQL queries and reports help me make sure my work gets billed. The value of the software greatly exceeds the cost. This is the third CRM I've used over the decades, and the best by several magnitudes. There is an active Forum membership populated with some very knowledgeable people.

Inconvénients

So many features that it's hard to locate a solution in the docs, which are in at least two manuals that are very long. Some features are documented in subsidiary manuals, which is good, but still takes time to find answers. You need to have a good relationship with your reseller to answer questions, no matter how experienced you are with software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

I like that it is an all in one CRM tool for contacts, marking and sales, and customer service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/03/2018
Provenance de l'avis : Capterra

Avantages

I became familiar with this product over ten years ago and was impressed with its functionality. I have found that quite a few CRM tool have modelled their solution off this product. I use the Email, note, and customer interaction tracker for each of the customers and also suppliers. GM makes it easy to quickly find out what your last communication with that customer was, and also where to go from that point. All users can use this system at the same time and make updates and I like that it shows who made what change.

Inconvénients

If a contact is duplicated it does not tell you instantly. It would be helpful if there are a popup to tell you if this contact you are creating exists. Reallying on sql can be a bit tardy and tricky. You can download the trial to see if you like the product which I found to be very helpful for some users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

GoldMine - Prix

À partir de
$1695/année
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

GoldMine - Fonctionnalités


  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur GoldMine

GoldMine - Principales fonctionnalités

  • Campaign Management
  • Complete CRM Dashboards
  • Customer Service and Support
  • Microsoft Outlook Integration
  • Relationship Management
  • Sales Management

GoldMine - FAQ

Voici quelques-unes des questions fréquentes sur GoldMine.

Q. Quels sont les types de licence disponibles pour GoldMine ?

Types de licences disponibles pour GoldMine :

À partir de: $1695/année

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel GoldMine ?

Fonctionnalités du logiciel GoldMine :

  • Campaign Management
  • Complete CRM Dashboards
  • Customer Service and Support
  • Microsoft Outlook Integration
  • Relationship Management
  • Sales Management

Q. Qui utilise GoldMine ?

Utilisateurs habituels du logiciel GoldMine :

Entreprises de taille moyenne, PME

Q. Dans quelles langues GoldMine est-il disponible ?

Langues dans lesquelles GoldMine est disponible :

anglais

Q. Quels sont les types de licence disponibles pour GoldMine ?

Types de licences disponibles pour GoldMine:

Abonnement

Q. GoldMine prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par GoldMine.

Q. Avec quelles applications GoldMine peut-il s'intégrer ?

Applications s'intégrant à GoldMine :

Constant Contact, Evolve IP Phone System, NFON, QuoteWerks, ShipRush, Verenia CPQ

Q. Quelles sont les ressources d'aide disponibles pour GoldMine ?

Nous n'avons pas d'informations sur les ressources d'aide disponibles pour GoldMine.