NetSuite Retail Management is a powerful, all-in-one, centrally managed solution, that combines together:
- CRM and marketing
- merchandising and order management
- business intelligence
- warehouse management.
The solution is an end-to-end suite designed especially for multi-channel retailers that will enable enhanced customer service across channels while driving growth and increased revenue.
Point Of Sale
NetSuite POS is a flexible, customer-focused and scalable solution that makes it easy to deliver a superior and unified shopping experience.
With a comprehensive transaction set and extensive search capabilities, cashiers can easily:
- locate out-of-stock items,
- offer instant promotions at the POS,
- capture detailed customer information to facilitate targeted offers and campaigns through NetSuite's CRM and marketing tools.
The dynamic POS software interface can be easily modified to accommodate your retail brand and create an easy-to-use POS screen that is unique to your business.
We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.
The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.
Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.
Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.
Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.
I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.
The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.
Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.
This multifunctional software allows for the tracking of both inventory in addition to CRM among other things. Performing inventory searches and creating templated reports are very easy and user friendly.
The CRM function does not allow one to easily find and combine duplicate customers in the system, hence not being fully accurate.
It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.
NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.
NetSuite provides a robust interface and the ability to perform everyday accounting tasks intuitively. The ability to utilize many currencies and consolidate worldwide entities was the deciding factor for us in selecting this new software.
There was, it seemed, an inordinate amount of work necessary to prepare for the transition from QuickBooks. With many different entities in many different countries, this provided a real challenge.
Available on Request
Satisfy omnichannel shoppers with functionality for buy online / pick up in store, and buy online / return to store
Get a 360-degree view of the customer across all channels to deliver personalized service
Gain enterprise-wide inventory visibility to satisfy shoppers and save the sale
Increase cashier productivity and speed employee training with a personalized, easy-to-use touch screen interface
Improve efficiency and reduce fraud with built-in security, biometrics, and return and refund management functionality
Service the customer anywhere at any time by extending the POS to a mobile device
Create more loyal and profitable customers with a single commerce platform that unifies all channels and touchpoints.
Voici quelques-unes des questions fréquentes sur NetSuite POS & Retail Management.
Types de licences disponibles pour NetSuite POS & Retail Management :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Available on Request
Fonctionnalités du logiciel NetSuite POS & Retail Management :
Utilisateurs habituels du logiciel NetSuite POS & Retail Management :
Grandes entreprises, Entreprises de taille moyenne, PME
Nous n'avons pas d'informations sur les langues prises en charge par NetSuite POS & Retail Management.
Types de licences disponibles pour NetSuite POS & Retail Management:
Nous n'avons pas d'informations sur les appareils pris en charge par NetSuite POS & Retail Management.
Applications s'intégrant à NetSuite POS & Retail Management :
Bill.com, Deputy, Inzant Sales, LeaseQuery
Nous n'avons pas d'informations sur les ressources d'aide disponibles pour NetSuite POS & Retail Management.