NetSuite POS & Retail Management

NetSuite POS & Retail Management

Manage You Entire Retail Business

3.7/5 (30 avis)

NetSuite POS & Retail Management - Présentation

NetSuite Retail Management is a powerful, all-in-one, centrally managed solution, that combines together:

- POS,
- ecommerce,
- CRM and marketing
- merchandising and order management
- financials
- business intelligence
- warehouse management.

The solution is an end-to-end suite designed especially for multi-channel retailers that will enable enhanced customer service across channels while driving growth and increased revenue.

Point Of Sale

NetSuite POS is a flexible, customer-focused and scalable solution that makes it easy to deliver a superior and unified shopping experience.

With a comprehensive transaction set and extensive search capabilities, cashiers can easily:
- locate out-of-stock items,
- offer instant promotions at the POS,
- capture detailed customer information to facilitate targeted offers and campaigns through NetSuite's CRM and marketing tools.

The dynamic POS software interface can be easily modified to accommodate your retail brand and create an easy-to-use POS screen that is unique to your business.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, États-Unis

Langues


NetSuite POS & Retail Management - Avis

Note globale
3.7/5
73% d'avis positifs
7
Excellent
15
Très bien
6
Moyen
1
Médiocre
1
Mauvais
Michael C.
Traduire avec Google Translate

NetSuite gets the job done, but it's lacking in certain departments

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/11/2016
Provenance de l'avis : SoftwareAdvice

We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.

The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.

Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.

Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.

Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Donald C.
Traduire avec Google Translate

Easty to Use - UI Could Use Some Work

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 16/05/2018
Provenance de l'avis : SoftwareAdvice

I wish there was more ability to customize with NetSuite because there's so much going on sometimes it creates a feeling of being overwhelmed. I think being able to adjust to my business needs would make the program more intuitive and easy to use.

Avantages

The program is very easy to use and learn. I was able to quickly and easily bring my employees up to speed and become functional within the software.

Inconvénients

Not everything in the UI is always intuitive. It's logical but your instinct is to go to one part of the program when the functionality you're seeking is actually in a different location.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Amanda M.
Traduire avec Google Translate

Great CRM & Inventory Management Software

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 28/07/2019
Provenance de l'avis : SoftwareAdvice

Avantages

This multifunctional software allows for the tracking of both inventory in addition to CRM among other things. Performing inventory searches and creating templated reports are very easy and user friendly.

Inconvénients

The CRM function does not allow one to easily find and combine duplicate customers in the system, hence not being fully accurate.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Rose J.
Traduire avec Google Translate

Using NetSuite for 7 locations

Publié le 27/02/2015
Provenance de l'avis : SoftwareAdvice

Avantages

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Inconvénients

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Donald O.
Traduire avec Google Translate

A great option when your company has outgrown QuickBooks

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 02/01/2019
Provenance de l'avis : SoftwareAdvice

Avantages

NetSuite provides a robust interface and the ability to perform everyday accounting tasks intuitively. The ability to utilize many currencies and consolidate worldwide entities was the deciding factor for us in selecting this new software.

Inconvénients

There was, it seemed, an inordinate amount of work necessary to prepare for the transition from QuickBooks. With many different entities in many different countries, this provided a real challenge.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

NetSuite POS & Retail Management - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Available on Request

NetSuite POS & Retail Management - Fonctionnalités


  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur NetSuite POS & Retail Management

NetSuite POS & Retail Management - Principales fonctionnalités

  • 360 degree view across all channels
  • Business intelligence and retail dashboards
  • CRM and loyalty management
  • Comprehensive transaction set
  • Easily receive, transfer and request inventory
  • Easy-to-use touch screen POS
  • Enterprise inventory visibility
  • Integrated credit, debit and gift card processing
  • Integrated ecommerce
  • Inventory and order management
  • Mobile POS
  • Pricing and promotion management
  • Process special orders, discounts and promotions
  • Returns and refunds tracking
  • Robust customer data capture
  • Supports the latest retail POS hardware and peripherals
  • Transaction processing independent of Internet

Avantages

Satisfy omnichannel shoppers with functionality for buy online / pick up in store, and buy online / return to store

Get a 360-degree view of the customer across all channels to deliver personalized service

Gain enterprise-wide inventory visibility to satisfy shoppers and save the sale

Increase cashier productivity and speed employee training with a personalized, easy-to-use touch screen interface

Improve efficiency and reduce fraud with built-in security, biometrics, and return and refund management functionality

Service the customer anywhere at any time by extending the POS to a mobile device

Create more loyal and profitable customers with a single commerce platform that unifies all channels and touchpoints.

NetSuite POS & Retail Management - FAQ

Voici quelques-unes des questions fréquentes sur NetSuite POS & Retail Management.

Q. Quels sont les types de licence disponibles pour NetSuite POS & Retail Management ?

Types de licences disponibles pour NetSuite POS & Retail Management :

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Available on Request

Q. Quelles sont les principales fonctionnalités du logiciel NetSuite POS & Retail Management ?

Fonctionnalités du logiciel NetSuite POS & Retail Management :

  • 360 degree view across all channels
  • Business intelligence and retail dashboards
  • CRM and loyalty management
  • Comprehensive transaction set
  • Easily receive, transfer and request inventory
  • Easy-to-use touch screen POS
  • Enterprise inventory visibility
  • Integrated credit, debit and gift card processing
  • Integrated ecommerce
  • Inventory and order management
  • Mobile POS
  • Pricing and promotion management
  • Process special orders, discounts and promotions
  • Returns and refunds tracking
  • Robust customer data capture
  • Supports the latest retail POS hardware and peripherals
  • Transaction processing independent of Internet

Q. Qui utilise NetSuite POS & Retail Management ?

Utilisateurs habituels du logiciel NetSuite POS & Retail Management :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues NetSuite POS & Retail Management est-il disponible ?

Nous n'avons pas d'informations sur les langues prises en charge par NetSuite POS & Retail Management.

Q. Quels sont les types de licence disponibles pour NetSuite POS & Retail Management ?

Types de licences disponibles pour NetSuite POS & Retail Management:

Abonnement

Q. NetSuite POS & Retail Management prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par NetSuite POS & Retail Management.

Q. Avec quelles applications NetSuite POS & Retail Management peut-il s'intégrer ?

Applications s'intégrant à NetSuite POS & Retail Management :

Bill.com, Deputy, Inzant Sales, LeaseQuery

Q. Quelles sont les ressources d'aide disponibles pour NetSuite POS & Retail Management ?

Nous n'avons pas d'informations sur les ressources d'aide disponibles pour NetSuite POS & Retail Management.

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