ConnectWise Automate - Prix, fonctionnalités, avis et comparateur de logiciels

ConnectWise Automate

IT Automation for Today’s IT World

4.2/5 (54 avis)

ConnectWise Automate - Présentation

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis

Langues

anglais

ConnectWise Automate - Avis

Note globale
4.2/5
80% d'avis positifs
23
Excellent
20
Très bien
10
Moyen
0
Médiocre
1
Horrible
Traduit par Google

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29.05.2018
Provenance de l'avis : Capterra

Avantages

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.

Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.

Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).

Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Inconvénients

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.

Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduit par Google

Automate - IT automation software for IT Service Providers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24.07.2018
Provenance de l'avis : SoftwareAdvice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Avantages

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Inconvénients

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduit par Google

Great Software with a great learning curve

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20.01.2017
Provenance de l'avis : Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Avantages

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Inconvénients

Complex
Growing expense
Out of date knowledge base / manuals.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Traduit par Google

Connectwise Automate, formerly Labtech, works well for the most part.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21.03.2018
Provenance de l'avis : Capterra

Avantages

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Inconvénients

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduit par Google

The best tool I've used in desktop support.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12.07.2018
Provenance de l'avis : Capterra

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product.

I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

Avantages

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

Inconvénients

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

ConnectWise Automate - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Contact ConnectWise directly for a custom pricing quote

ConnectWise Automate - Fonctionnalités

  • API
  • Audit
  • Contrôle d'accès
  • Drag & Drop Interface
  • Monitoring
  • Rapports en temps réel
  • Rapports et statistiques
  • Real Time Data
  • Search Functionality
  • Surveillance en temps réel

  • Application Integration
  • Automatic Notifications
  • Gestion des flux de travail
  • Importation et exportation de données
  • Outils de collaboration
  • Projections
  • SSL Security
  • Suivi des activités
  • Tableau de bord d'activités
  • Third Party Integration

Plus d'information sur ConnectWise Automate

Principales fonctionnalités sur ConnectWise Automate

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Avantages

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

ConnectWise Automate - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Automate.

Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?

Types de licences disponibles pour ConnectWise Automate :

version d'essai gratuite: Disponible

Contact ConnectWise directly for a custom pricing quote

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Automate ?

Fonctionnalités du logiciel ConnectWise Automate :

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Q. Qui utilise ConnectWise Automate ?

Utilisateurs habituels du logiciel ConnectWise Automate :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues ConnectWise Automate est-il disponible ?

Langues dans lesquelles ConnectWise Automate est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?

Nous n'avons pas d'informations sur les types de licences de ConnectWise Automate.

Q. ConnectWise Automate prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Automate :

iPhone, iPad

Q. Avec quelles applications ConnectWise Automate peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Automate :

AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Control, ConnectWise Manage, ConnectWise Manage, Tigerpaw

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Automate ?

Ressources d'aide disponibles pour ConnectWise Automate :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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