ConnectWise Automate

ConnectWise Automate

Automatisation informatique pour le monde informatique d'aujourd'hui

4.2/5 (87 avis)

ConnectWise Automate - Présentation

Améliorez l'efficacité de vos équipes informatiques et simplifiez chaque aspect de votre entreprise avec la surveillance et la gestion à distance flexibles de ConnectWise Automate. Bénéficiez d'une meilleure visibilité, supprimez les obstacles de livraison et augmentez le service sans augmenter les coûts grâce à une solution qui vous aide à maîtriser la découverte, la gestion, la correction, la surveillance et l'automatisation. Éliminez les angles morts dans vos environnements pris en charge, automatisez toutes les tâches de support informatique et prenez en charge davantage de points de terminaison sans avoir à vous tracasser ni à compter le nombre de collaborateurs présents.

Prix

À partir de
N/A
Types de licence
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Pour quelle entreprise ?

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis

Langues

anglais

ConnectWise Automate - Avis

Note globale
4.2/5
82% d'avis positifs
41
Excellent
30
Très bien
12
Moyen
0
Médiocre
4
Mauvais
Jared M.
Traduire avec Google Translate

RMM to the stars

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/10/2019
Provenance de l'avis : Capterra

We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Avantages

The feature set has been astounding from day one.
With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Inconvénients

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see!
Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Mike H.
Traduire avec Google Translate

Automate - IT automation software for IT Service Providers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/07/2018
Provenance de l'avis : SoftwareAdvice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Avantages

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Inconvénients

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Chris T.
Traduire avec Google Translate

Great Software with a great learning curve

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/01/2017
Provenance de l'avis : Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Avantages

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Inconvénients

Complex
Growing expense
Out of date knowledge base / manuals.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Jamenn V.
Traduire avec Google Translate

Connectwise Automate, formerly Labtech, works well for the most part.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/03/2018
Provenance de l'avis : Capterra

Avantages

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Inconvénients

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Utilisateur vérifié
Traduire avec Google Translate

ConnectWise Automate, a great software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/01/2019
Provenance de l'avis : Capterra

Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.

Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

Avantages

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Inconvénients

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

ConnectWise Automate - Prix

À partir de
N/A
Types de licence
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

ConnectWise Automate - Fonctionnalités

  • API
  • Alertes et remontée des problèmes
  • Audit
  • Contrôle d'accès
  • Données en temps réel
  • Interface glisser-déposer
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques
  • Surveillance en temps réel
  • Sécurité SSL
  • Tableau de bord d'activités

  • Gestion des flux de travail
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des applications
  • Outils de collaboration
  • Suivi des activités
  • Visualisation de données

ConnectWise Automate - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Automate.

Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?

Types de licences disponibles pour ConnectWise Automate :

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Automate ?

Nous n'avons pas d'informations sur les fonctionnalités de ConnectWise Automate.

Q. Qui utilise ConnectWise Automate ?

Utilisateurs habituels du logiciel ConnectWise Automate :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues ConnectWise Automate est-il disponible ?

Langues dans lesquelles ConnectWise Automate est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?

Types de licences disponibles pour ConnectWise Automate:

Gratuit, Abonnement

Q. ConnectWise Automate prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Automate :

iPhone, iPad

Q. Avec quelles applications ConnectWise Automate peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Automate :

Altaro VM Backup, AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Manage, IT Glue, SolarWinds Passportal, Tigerpaw

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Automate ?

Ressources d'aide disponibles pour ConnectWise Automate :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo