ConnectWise Automate - Prix, fonctionnalités, avis et comparateur de logiciels

Avantages

I want to notice, that it is constantly updated. A powerful scripting mechanism is proposed to you, so duplicate commands become simple. Data collected by agents and submitted to the server simplifies remote monitoring. ConnectWise Automate seamlessly integrates with other applications. Built-in reporting and auditing will make it easier for you to manage company resources. ConnectWise Automate is a product used to manage and monitor various customer locations. It has one place for remote access to multiple computers. Built-in and customizable scripts allow you to make changes to a large group of computers and automate routine, repetitive tasks. It is very important that the product allows you to independently solve all sorts of problems. All options are available in the self-help menu. This includes installing, downloading software, and reassigning the primary network drive. ConnectWise Automate allows you to fully manage company resources, customer information, contacts, and configurations. Also respond remotely to any problems, provide updates and remote access to workstations. Setting up the software will optimize the productivity of the company and customer base. It also provides anti-virus installation and warns about launching the server. If you want to get help, just select the desired solution in one of the interface options. But be prepared for the fact that with minor problems you will have to wait for resolving.

Inconvénients

Despite the many advantages it is difficult to navigate in the interface, so it takes time to get used to. Requests for email and phone support are a bit slow, although this is not a serious problem. There are difficulties with some scripts after the upgrade: they are not always successfully executed. Sometimes you can get distorted notifications.

Avantages

Wе саn hаrdly fіnd еvеn оnе fеаturе іn CоnnесtWіsе, whісh wоn’t bе wеll-thоught-оut. It іs lіkе а mіrасlе fоr us hоw lоgісаl еvеry fеаturе саn suіt thе рuzzlе оf оur соmраny’s wоrkflоw. Thе wаy hоw thе sсrірtіng іs реrfоrmеd іs just rеаlly аmаzіng. Mоrеоvеr, mоnіtоrіng сараbіlіtіеs аnd сustоmіzаtіоn аbіlіtіеs mаkе thіs рrоgrаm fоr us оnе оf thе mоst роwеrful іn thе mаrkеt аs а whоlе, еvеn wіthоut раyіng аttеntіоn tо thе dіffеrеnсеs bеtwееn thе рrоgrаms’ рurроsеs. Our соmраny usеs CоnnесtWіsе fоr mаnаgіng dеsktорs аnd sеrvеrs раtсhіng, sеrvеrs’ uрtіmеs аnd bасkuрs mоnіtоrіng, еtс. Bеsіdеs, CоnnесtWіsе іnfоrms us аbоut thе tіmе аnd соndіtіоn оf thе systеm іf wеbsіtеs оr sеrvеrs suddеnly gо оfflіnе. Mоrеоvеr, tісkеtіng роssіbіlіtіеs оf thе sеrvісе аrе hіghly аррrесіаtеd аs wеll.

Inconvénients

Wе thіnk thаt thе mаіn drаwbасk usеrs саn fіnd іn thе рrоgrаm’s bіggеst аdvаntаgе. On thе оnе hаnd, thіs sеrvісе іs just а brіllіаnt еxаmрlе оf hоw аdvаnсеd аnd wеll-thоught-оut thе funсtіоnаlіty оf thе sеrvісе саn bе. On thе оthеr hаnd, іt lеаds tо quіtе аn оbvіоus соnсlusіоn thаt іt іs nоt аn іntuіtіvе tаsk tо lеаrn еvеrythіng аbоut thе рrоgrаm. Suсh funсtіоnаlіty аllосаtеs rеsроnsіbіlіtіеs оn usеrs bесаusе іt wіll bе а shаmе nоt tо usе аll thе оffеrеd аbіlіtіеs tо thе full еxtеnt.

Avantages

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Inconvénients

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Avantages

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Inconvénients

Complex
Growing expense
Out of date knowledge base / manuals.

Avantages

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Inconvénients

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.