Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
I want to notice, that it is constantly updated. A powerful scripting mechanism is proposed to you, so duplicate commands become simple. Data collected by agents and submitted to the server simplifies remote monitoring. ConnectWise Automate seamlessly integrates with other applications. Built-in reporting and auditing will make it easier for you to manage company resources. ConnectWise Automate is a product used to manage and monitor various customer locations. It has one place for remote access to multiple computers. Built-in and customizable scripts allow you to make changes to a large group of computers and automate routine, repetitive tasks. It is very important that the product allows you to independently solve all sorts of problems. All options are available in the self-help menu. This includes installing, downloading software, and reassigning the primary network drive. ConnectWise Automate allows you to fully manage company resources, customer information, contacts, and configurations. Also respond remotely to any problems, provide updates and remote access to workstations. Setting up the software will optimize the productivity of the company and customer base. It also provides anti-virus installation and warns about launching the server. If you want to get help, just select the desired solution in one of the interface options. But be prepared for the fact that with minor problems you will have to wait for resolving.
Despite the many advantages it is difficult to navigate in the interface, so it takes time to get used to. Requests for email and phone support are a bit slow, although this is not a serious problem. There are difficulties with some scripts after the upgrade: they are not always successfully executed. Sometimes you can get distorted notifications.
Wе саn hаrdly fіnd еvеn оnе fеаturе іn CоnnесtWіsе, whісh wоn’t bе wеll-thоught-оut. It іs lіkе а mіrасlе fоr us hоw lоgісаl еvеry fеаturе саn suіt thе рuzzlе оf оur соmраny’s wоrkflоw. Thе wаy hоw thе sсrірtіng іs реrfоrmеd іs just rеаlly аmаzіng. Mоrеоvеr, mоnіtоrіng сараbіlіtіеs аnd сustоmіzаtіоn аbіlіtіеs mаkе thіs рrоgrаm fоr us оnе оf thе mоst роwеrful іn thе mаrkеt аs а whоlе, еvеn wіthоut раyіng аttеntіоn tо thе dіffеrеnсеs bеtwееn thе рrоgrаms’ рurроsеs. Our соmраny usеs CоnnесtWіsе fоr mаnаgіng dеsktорs аnd sеrvеrs раtсhіng, sеrvеrs’ uрtіmеs аnd bасkuрs mоnіtоrіng, еtс. Bеsіdеs, CоnnесtWіsе іnfоrms us аbоut thе tіmе аnd соndіtіоn оf thе systеm іf wеbsіtеs оr sеrvеrs suddеnly gо оfflіnе. Mоrеоvеr, tісkеtіng роssіbіlіtіеs оf thе sеrvісе аrе hіghly аррrесіаtеd аs wеll.
Wе thіnk thаt thе mаіn drаwbасk usеrs саn fіnd іn thе рrоgrаm’s bіggеst аdvаntаgе. On thе оnе hаnd, thіs sеrvісе іs just а brіllіаnt еxаmрlе оf hоw аdvаnсеd аnd wеll-thоught-оut thе funсtіоnаlіty оf thе sеrvісе саn bе. On thе оthеr hаnd, іt lеаds tо quіtе аn оbvіоus соnсlusіоn thаt іt іs nоt аn іntuіtіvе tаsk tо lеаrn еvеrythіng аbоut thе рrоgrаm. Suсh funсtіоnаlіty аllосаtеs rеsроnsіbіlіtіеs оn usеrs bесаusе іt wіll bе а shаmе nоt tо usе аll thе оffеrеd аbіlіtіеs tо thе full еxtеnt.
I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.
We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.
Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.
However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.
Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.
Screenconnect - A real asset to the platform.
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management
Out of date knowledge base / manuals.
Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.
The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.
Contact ConnectWise directly for a custom pricing quote
Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!
Voici quelques-unes des questions fréquentes sur ConnectWise Automate.
Types de licences disponibles pour ConnectWise Automate :
version d'essai gratuite: Disponible
Contact ConnectWise directly for a custom pricing quote
Fonctionnalités du logiciel ConnectWise Automate :
Utilisateurs habituels du logiciel ConnectWise Automate :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME
Langues dans lesquelles ConnectWise Automate est disponible :
Nous n'avons pas d'informations sur les types de licences de ConnectWise Automate.
Appareils pris en charge par ConnectWise Automate :
Applications s'intégrant à ConnectWise Automate :
AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Control, ConnectWise Manage, ConnectWise Manage, IT Glue, Tigerpaw
Ressources d'aide disponibles pour ConnectWise Automate :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo