ConnectWise Automate - Prix, fonctionnalités, avis et comparateur de logiciels

ConnectWise Automate

IT Automation for Today’s IT World

4.2/5 (41 avis)

ConnectWise Automate - Présentation

ConnectWise Automate, formerly LabTech, is a leading global provider of remote monitoring, management (RMM), and automation software for today’s IT service providers. Whether you’re an experienced IT managed service provider (MSP) or an hourly rate one-man shop, Automate can help you significantly improve your operational productivity and efficiency by leveraging the power of IT automation. Automate’s functionality can take care of any repetitive IT maintenance task or process, monitor mission critical network components and automatically run auto-remediation programs, and so much more. At ConnectWise we proudly say, “If you can think of an IT task, Automate can automate it!”

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis

Langues

anglais

ConnectWise Automate - Avis

Note globale
4.2/5
80% d'avis positifs
18
Excellent
15
Très bien
7
Moyen
0
Médiocre
1
Horrible

Great Software with a great learning curve

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20.01.2017
Provenance de l'avis : Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Avantages

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Inconvénients

Complex
Growing expense
Out of date knowledge base / manuals.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10

Connectwise Automate, formerly Labtech, works well for the most part.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21.03.2018
Provenance de l'avis : Capterra

Avantages

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Inconvénients

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Automate - An Awesome tool that is endlessly customizable. That may be it's biggest flaw.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20.03.2018
Provenance de l'avis : SoftwareAdvice

This is an amazing piece of software, but for it to be most effective you need someone that has time to administer it.

Avantages

Labtech has a ton of great functionality right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect. It has integrations with Connectwise, i.t.GLUE, BrightGague Reporting and more. The possibilities are endless with labtech if you know Powershell and some basic scripting.

Inconvénients

It does take quite a while to get all the bells and whistles on Labtech up and running well. There is an amazing amount of automation you can do with it, but you really need someone that has time to build it. It can be almost a full-time job depending on your business. Much of the scripting and time-saving capabilities will be lost unless you have someone who knows how to write PowerShell commands.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

The IDEA of this software is awesome, the delivery of that promise is lacking though

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28.02.2018
Provenance de l'avis : Capterra

Avantages

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

Inconvénients

Many of the terms do not make sense (blacklist software, means you want to know if it gets installed, meanwhile blacklisted services mean you want to be alerted if it's not working). The old interface was dated but it had the functionality and details all in one place. The current version 11 interface is horrible. Getting support on the product is awful; slow response and frequently being told that whatever you ask about is out-of-scope.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Best Thing Ever

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26.01.2017
Provenance de l'avis : Capterra

We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

Avantages

I like that the management of a lot of computers

Inconvénients

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

ConnectWise Automate - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix
Contact ConnectWise directly for a custom pricing quote

ConnectWise Automate - Fonctionnalités

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

ConnectWise Automate - Avantages

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

ConnectWise Automate - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Automate.

Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?

Types de licences disponibles pour ConnectWise Automate :

version d'essai gratuite: Disponible

Contact ConnectWise directly for a custom pricing quote

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Automate ?

Fonctionnalités du logiciel ConnectWise Automate :

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Q. Qui utilise ConnectWise Automate ?

Utilisateurs habituels du logiciel ConnectWise Automate :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues ConnectWise Automate est-il disponible ?

Langues dans lesquelles ConnectWise Automate est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?

Nous n'avons pas d'informations sur les types de licences de ConnectWise Automate.

Q. ConnectWise Automate prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Automate :

iPhone, iPad

Q. Avec quelles applications ConnectWise Automate peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Automate :

AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Control, ConnectWise Manage, ConnectWise Manage, Tigerpaw

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Automate ?

Ressources d'aide disponibles pour ConnectWise Automate :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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