
ConnectWise Automate
En savoir plus sur ConnectWise Automate
Améliorez l'efficacité de vos équipes informatiques et simplifiez chaque aspect de votre entreprise avec la surveillance et la gestion à distance flexibles de ConnectWise Automate. Bénéficiez d'une meilleure visibilité, supprimez les obstacles de livraison et augmentez le service sans augmenter les coûts grâce à une solution qui vous aide à maîtriser la découverte, la gestion, la correction, la surveillance et l'automatisation. Éliminez les angles morts dans vos environnements pris en charge, automatisez toutes les tâches de support informatique et prenez en charge davantage de points de terminaison sans avoir à vous tracasser ni à compter le nombre de collaborateurs présents.
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à ConnectWise Automate
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Allemagne, Australie, Canada, Irlande, Nouvelle-Zélande et 2 autres
Langues
anglais
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à ConnectWise Automate
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Fonctionnalités
Nombre total de fonctionnalités pour ConnectWise Automate : 113
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Avis
Vous avez déjà ConnectWise Automate ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ConnectWise for wiser IT Admins
Publié le 07/05/2018
Avantages
ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.
Inconvénients
For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Connectwise Automate, formerly Labtech, works well for the most part.
Publié le 21/03/2018
Avantages
Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.
Inconvénients
The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Large MSP View
Publié le 19/03/2021
My complaints aside, Automate has been a good investment for us. Although I must point out that...
My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.
Avantages
The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing.
The scripting features are very good. The ability to create custom processes is exceptional.
Inconvénients
The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise.
Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Great Software with a great learning curve
Publié le 20/01/2017
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect"...
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.
Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.
However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.
Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.
Avantages
Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management
Inconvénients
Complex
Growing expense
Out of date knowledge base / manuals.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ConnectWise Automate, a great software
Publié le 14/01/2019
Labtech, as it was previously known, is currently operating in our offices and infrastructures,...
Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.
Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.
Avantages
It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.
Inconvénients
CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.
ConnectWise Automate - FAQ
Voici quelques-unes des questions fréquentes sur ConnectWise Automate.Q. Quels sont les types de licence disponibles pour ConnectWise Automate ?
Types de licences disponibles pour ConnectWise Automate :
- À partir de :
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise ConnectWise Automate ?
Utilisateurs habituels du logiciel ConnectWise Automate :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues ConnectWise Automate est-il disponible ?
Langues dans lesquelles ConnectWise Automate est disponible :
anglais
Q. ConnectWise Automate prend-il en charge les appareils mobiles ?
Appareils pris en charge par ConnectWise Automate :
Q. Avec quelles applications ConnectWise Automate peut-il s'intégrer ?
Applications s'intégrant à ConnectWise Automate :
Acronis Cyber Backup, Auvik, ConnectWise Control, ConnectWise PSA, Webroot Business Endpoint Protection
Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Automate ?
Ressources d'aide disponibles pour ConnectWise Automate :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour ConnectWise Automate.
- Logiciels DCIM
- Logiciels de gestion des ressources informatiques
- Logiciels d'analyse de réseau
- Logiciels de sauvegarde
- Logiciels de prise en main à distance
- Logiciels de gestion des appareils mobiles (MDM)
- Logiciels d'infogérance
- Logiciels de gestion de serveurs
- Logiciels de virtualisation
- Logiciels de monitoring réseau et serveur
- Logiciels de sécurité informatique
- Logiciels de gestion de parc informatique
- Logiciels de gestion des services informatiques
- Logiciels de patchs
- Logiciels de sécurité réseau
- Logiciels RMM (Remote Monitoring and Management)