Kaseya VSA

Logiciel de gestion de systèmes informatiques

4,1 /5 (181 avis) Donnez votre avis !

Kaseya VSA - Présentation

Description du logiciel Kaseya VSA

Kaseya VSA est la solution avancée pour gérer et automatiser votre environnement informatique afin de vous aider à relever le défi. Avec VSA, les professionnels de l'informatique peuvent améliorer la fourniture de services et accroître l'efficacité informatique. Avec des conditions de paiement flexibles, des configurations facultatives, des capacités de domaines multiples, sur le cloud et sur site, les organisations informatiques de toutes tailles peuvent bénéficier des avantages de la gestion informatique de niveau grande entreprise.

VSA propose également certaines des solutions les plus puissantes de RMM, conçues avec les outils dont vous aurez besoin pour gérer une organisation informatique performante. VSA est équipé de contrôle à distance, gestion des correctifs, audit, surveillance, AV/AM et sauvegarde. Conçu autour d'un puissant moteur d'automatisation pour vous faire gagner du temps et de l'argent.

Kaseya VSA - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Kaseya VSA - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Inde, Allemagne, Mexique
Langues
anglais

Médias

VSAalt
VSAalt2
VSAalt3
VSA3
VSA4
Vidéo de Kaseya VSA Vidéo de Kaseya VSA Vidéo de Kaseya VSA Capture d'écran pour Kaseya VSA : VSAalt Capture d'écran pour Kaseya VSA : VSAalt2 Capture d'écran pour Kaseya VSA : VSAalt3 Capture d'écran pour Kaseya VSA : VSA3 Capture d'écran pour Kaseya VSA : VSA4

Kaseya VSA - Avis

Kaseya VSA - Avis

Note globale
4,1
/
5
Excellent
63

Très bien
77

Moyen
32

Médiocre
7

Mauvais
2

Rapport qualité-prix
3,7
Fonctionnalités
4,2
Simplicité d'utilisation
3,6
Support client
3,6
77% des utilisateurs recommandent cette application
Rj E.

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.


Traduire avec Google Translate
Andrey G.

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


Traduire avec Google Translate
Alexander B.

A powerful engine marred by lazy, ongoing GUI problems

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.


Traduire avec Google Translate
Aaron V.

Great Remote Management Software w/ Many Features & a Couple Limitations

The Kaseya tools for managing client endpoints are fantastic. I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order. Kaseya offers a plethora of tools that can interface with an endpoint without ever having to remote onto a client system as well, which is great for when I don't want to call the client up to get permission to work on their computer. Some of those tools have some minorly annoying limitations, but I'm still willing to give an overall glowing review to this software. We use two different remote management softwares at the company I work for, and I prefer using Kaseya over the other.


Traduire avec Google Translate
Charles F.

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.


Traduire avec Google Translate
Rj E.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Great Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/01/2019
Provenance de l'avis : Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Avantages

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Inconvénients

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Andrey G.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

increasing helpdesk staff productivity

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/11/2019
Provenance de l'avis : Capterra

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Avantages

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Inconvénients

unfortunately using kaseya core modules, it is not stronger to manage network devices

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Alexander B.
Secteur d'activité: Immobilier
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

A powerful engine marred by lazy, ongoing GUI problems

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/05/2019
Provenance de l'avis : Capterra

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Avantages

Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Inconvénients

Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*

The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.

Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).

Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Aaron V.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Great Remote Management Software w/ Many Features & a Couple Limitations

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/07/2020
Provenance de l'avis : Capterra

The Kaseya tools for managing client endpoints are fantastic. I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order. Kaseya offers a plethora of tools that can interface with an endpoint without ever having to remote onto a client system as well, which is great for when I don't want to call the client up to get permission to work on their computer. Some of those tools have some minorly annoying limitations, but I'm still willing to give an overall glowing review to this software. We use two different remote management softwares at the company I work for, and I prefer using Kaseya over the other.

Avantages

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including:
* Running CMD and PowerShell commands
* Viewing/editing Registry
* Running pre-built and customizable scripts
* See installed software
* Manage the file system
* Etc.

We use two different remote management clients, and I find Kaseya to be the faster of the two when it comes to deployment and availability after deployment. Sending commands through the background interface is also much faster than our other software.

Inconvénients

Navigating the registry and file system using the background tools is very clunky. There's lots of scrolling involved, and it doesn't cache all of the entries, so if you need to navigate back up to a parent folder, you need to scroll down all over again and wait for items to reload, which can be time-consuming.

Also, in comparison to our other remote management software, it is not as convenient to upload or download items from my computer to the client endpoint using Kaseya. There's nowhere to do so from the remote connection interface.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Charles F.
Secteur d'activité: Bureau exécutif
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Kaseya VSA - Not just for MSPs

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/07/2019
Provenance de l'avis : Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Avantages

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Inconvénients

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
7,7/10
Basé sur 181 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Kaseya VSA - Prix

Kaseya VSA - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,7/5
Basé sur 181 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Kaseya VSA - Fonctionnalités

Kaseya VSA - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Fonctionnalité de recherche
Gestion de la conformité
Gestion des flux de travail
Gestion des utilisateurs
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,2/5
Basé sur 181 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Kaseya VSA - FAQ

Kaseya VSA - FAQ

Voici quelques-unes des questions fréquentes sur Kaseya VSA.

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Kaseya VSA ?

Nous n'avons pas d'informations sur les fonctionnalités de Kaseya VSA.

Q. Qui utilise Kaseya VSA ?

Utilisateurs habituels du logiciel Kaseya VSA :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Kaseya VSA est-il disponible ?

Langues dans lesquelles Kaseya VSA est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA:

Abonnement

Q. Kaseya VSA prend-il en charge les appareils mobiles ?

Appareils pris en charge par Kaseya VSA :

Android, iPhone

Q. Avec quelles applications Kaseya VSA peut-il s'intégrer ?

Applications s'intégrant à Kaseya VSA :

Accelo, Autotask, ConnectWise Manage, HaloPSA, IT Glue, IT Pro Dashboard, PROMYS CRM Help Desk PSA, Tigerpaw, Traverse Monitoring, xMatters

Q. Quelles sont les ressources d'aide disponibles pour Kaseya VSA ?

Ressources d'aide disponibles pour Kaseya VSA :

Forum, Base de connaissances, Tutoriels vidéo, Support téléphonique, FAQ, Support en ligne