Kaseya VSA

Kaseya VSA

Logiciel de gestion de systèmes informatiques

4.1/5 (176 avis)

Kaseya VSA - Présentation

Description du logiciel Kaseya VSA

Kaseya VSA est la solution avancée pour gérer et automatiser votre environnement informatique afin de vous aider à relever le défi. Avec VSA, les professionnels de l'informatique peuvent améliorer la fourniture de services et accroître l'efficacité informatique. Avec des conditions de paiement flexibles, des configurations facultatives, des capacités de domaines multiples, sur le cloud et sur site, les organisations informatiques de toutes tailles peuvent bénéficier des avantages de la gestion informatique de niveau grande entreprise.

VSA propose également certaines des solutions les plus puissantes de RMM, conçues avec les outils dont vous aurez besoin pour gérer une organisation informatique performante. VSA est équipé de contrôle à distance, gestion des correctifs, audit, surveillance, AV/AM et sauvegarde. Conçu autour d'un puissant moteur d'automatisation pour vous faire gagner du temps et de l'argent.

Kaseya VSA - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Kaseya VSA - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Europe, Allemagne et 5 autres, Inde, Amérique latine, Mexique, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Kaseya VSA : VSAalt
Capture d'écran pour Kaseya VSA : VSAalt Capture d'écran pour Kaseya VSA : VSA4 Capture d'écran pour Kaseya VSA : VSAalt2 Capture d'écran pour Kaseya VSA : VSA3 Capture d'écran pour Kaseya VSA : VSAalt3

Kaseya VSA - Avis

Kaseya VSA - Avis

Note globale
4.1
/
5 176 avis
Excellent
61

Très bien
77

Moyen
30

Médiocre
6

Mauvais
2

Rapport qualité-prix
3.8
Fonctionnalités
4.2
Simplicité d'utilisation
3.6
Support client
3.6
78% des utilisateurs recommandent cette application
Rj E.

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.


Traduire avec Google Translate
Utilisateur vérifié

The Kaseya lego kit

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape.
We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours....
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-)


Traduire avec Google Translate
Andrey G.

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


Traduire avec Google Translate
Alexander B.

A powerful engine marred by lazy, ongoing GUI problems

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.


Traduire avec Google Translate
Charles F.

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.


Traduire avec Google Translate
Rj E.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Great Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/01/2019
Provenance de l'avis : Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Avantages

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Inconvénients

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

The Kaseya lego kit

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/01/2020
Provenance de l'avis : Capterra

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape.
We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours....
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-)

Avantages

- You can build a whole lot of automation with their building blocks;
- The depth of information should cover your needs;
- New leadership has taken some time to reform the company, but is now running full speed ahead;
- The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Inconvénients

- Old building blocks have lived on too long (this year is supposed to be the big clean-up);
- The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing;
- Support can be great, but usually takes a few days to get up to speed on technical challenges;
- Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Andrey G.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

increasing helpdesk staff productivity

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/11/2019
Provenance de l'avis : Capterra

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Avantages

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Inconvénients

unfortunately using kaseya core modules, it is not stronger to manage network devices

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Alexander B.
Secteur d'activité: Immobilier
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

A powerful engine marred by lazy, ongoing GUI problems

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/05/2019
Provenance de l'avis : Capterra

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Avantages

Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Inconvénients

Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*

The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.

Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).

Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Charles F.
Secteur d'activité: Bureau exécutif
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

Kaseya VSA - Not just for MSPs

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/07/2019
Provenance de l'avis : Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Avantages

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Inconvénients

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
7.7/10
Basé sur 176 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Kaseya VSA - Prix

Kaseya VSA - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3.8/5
Basé sur 176 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Kaseya VSA - Fonctionnalités

Kaseya VSA - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des applications
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Sécurité SSL
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4.2/5
Basé sur 176 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Kaseya VSA - FAQ

Kaseya VSA - FAQ

Voici quelques-unes des questions fréquentes sur Kaseya VSA.

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Kaseya VSA ?

Nous n'avons pas d'informations sur les fonctionnalités de Kaseya VSA.

Q. Qui utilise Kaseya VSA ?

Utilisateurs habituels du logiciel Kaseya VSA :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Kaseya VSA est-il disponible ?

Langues dans lesquelles Kaseya VSA est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA:

Abonnement

Q. Kaseya VSA prend-il en charge les appareils mobiles ?

Appareils pris en charge par Kaseya VSA :

Android, iPhone, iPad

Q. Avec quelles applications Kaseya VSA peut-il s'intégrer ?

Applications s'intégrant à Kaseya VSA :

Accelo, AuthAnvil, Autotask, ConnectWise Manage, ConnectWise UK, IT Pro Dashboard, NetHelpDesk, Tigerpaw, Traverse Monitoring, xMatters

Q. Quelles sont les ressources d'aide disponibles pour Kaseya VSA ?

Ressources d'aide disponibles pour Kaseya VSA :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo