Kaseya VSA

Kaseya VSA

Logiciel de gestion de systèmes informatiques

4.1/5 (144 avis)

Kaseya VSA - Présentation

Kaseya VSA est la solution avancée pour gérer et automatiser votre environnement informatique afin de vous aider à relever le défi. Avec VSA, les professionnels de l'informatique peuvent améliorer la fourniture de services et accroître l'efficacité informatique. Avec des conditions de paiement flexibles, des configurations facultatives, des capacités de domaines multiples, sur le cloud et sur site, les organisations informatiques de toutes tailles peuvent bénéficier des avantages de la gestion informatique de niveau grande entreprise.

VSA propose également certaines des solutions les plus puissantes de RMM, conçues avec les outils dont vous aurez besoin pour gérer une organisation informatique performante. VSA est équipé de contrôle à distance, gestion des correctifs, audit, surveillance, AV/AM et sauvegarde. Conçu autour d'un puissant moteur d'automatisation pour vous faire gagner du temps et de l'argent.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Allemagne et 5 autres, Inde, Amérique latine, Mexique, Royaume-Uni, États-Unis

Langues

anglais

Kaseya VSA - Avis

Note globale
4.1/5
78% d'avis positifs
49
Excellent
63
Très bien
25
Moyen
5
Médiocre
2
Horrible
Al A.
Traduire avec Google Translate

Best RMM tool on the market. Period.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/11/2016
Provenance de l'avis : Capterra

As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.

Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.

That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.

But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.

Everyone can find something they will love in Kaseya.

Avantages

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Inconvénients

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Technical Director

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/05/2019
Provenance de l'avis : Capterra

Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Avantages

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Inconvénients

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android

Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used)

The mobile management is cumbersome, very buggy and lacks decent functionality.

Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular)

The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Racey C.
Traduire avec Google Translate

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/11/2017
Provenance de l'avis : Capterra

Avantages

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Inconvénients

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Brett V.
Traduire avec Google Translate

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/08/2018
Provenance de l'avis : Capterra

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Avantages

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Inconvénients

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Meir G.
Traduire avec Google Translate

A full-featured product that could use better support and documentation

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/04/2018
Provenance de l'avis : Capterra

Remote Monitoring and Management of user PCs.

Avantages

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Inconvénients

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Kaseya VSA - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Kaseya VSA - Fonctionnalités

  • API
  • Audit
  • Contrôle d'accès
  • Données en temps réel
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques
  • Suivi des activités
  • Surveillance en temps réel
  • Sécurité SSL

  • Alertes et remontée des problèmes
  • Gestion des flux de travail
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des applications
  • Outils de collaboration
  • Projections
  • Tableau de bord d'activités

Kaseya VSA - FAQ

Voici quelques-unes des questions fréquentes sur Kaseya VSA.

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Kaseya VSA ?

Nous n'avons pas d'informations sur les fonctionnalités de Kaseya VSA.

Q. Qui utilise Kaseya VSA ?

Utilisateurs habituels du logiciel Kaseya VSA :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Kaseya VSA est-il disponible ?

Langues dans lesquelles Kaseya VSA est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA:

Abonnement

Q. Kaseya VSA prend-il en charge les appareils mobiles ?

Appareils pris en charge par Kaseya VSA :

Android, iPhone, iPad

Q. Avec quelles applications Kaseya VSA peut-il s'intégrer ?

Applications s'intégrant à Kaseya VSA :

Accelo, AuthAnvil, Autotask, ConnectWise Manage, ConnectWise UK, IT Pro Dashboard, NetHelpDesk, Tigerpaw, Traverse Monitoring, xMatters

Q. Quelles sont les ressources d'aide disponibles pour Kaseya VSA ?

Ressources d'aide disponibles pour Kaseya VSA :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo