Kaseya VSA

Logiciel de gestion de systèmes informatiques

4,1 /5 (181 avis) Donnez votre avis !

Kaseya VSA - Présentation

Description du logiciel Kaseya VSA

Kaseya VSA est la solution avancée pour gérer et automatiser votre environnement informatique afin de vous aider à relever le défi. Avec VSA, les professionnels de l'informatique peuvent améliorer la fourniture de services et accroître l'efficacité informatique. Avec des conditions de paiement flexibles, des configurations facultatives, des capacités de domaines multiples, sur le cloud et sur site, les organisations informatiques de toutes tailles peuvent bénéficier des avantages de la gestion informatique de niveau grande entreprise.

VSA propose également certaines des solutions les plus puissantes de RMM, conçues avec les outils dont vous aurez besoin pour gérer une organisation informatique performante. VSA est équipé de contrôle à distance, gestion des correctifs, audit, surveillance, AV/AM et sauvegarde. Conçu autour d'un puissant moteur d'automatisation pour vous faire gagner du temps et de l'argent.

Kaseya VSA - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Kaseya VSA - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Inde, Allemagne, Mexique
Langues
anglais

Médias

VSAalt
VSA4
VSAalt2
VSA3
VSAalt3
Vidéo de Kaseya VSA Vidéo de Kaseya VSA Vidéo de Kaseya VSA Capture d'écran pour Kaseya VSA : VSAalt Capture d'écran pour Kaseya VSA : VSA4 Capture d'écran pour Kaseya VSA : VSAalt2 Capture d'écran pour Kaseya VSA : VSA3 Capture d'écran pour Kaseya VSA : VSAalt3

Kaseya VSA - Avis

Kaseya VSA - Avis

Note globale
4,1
/
5
Excellent
63

Très bien
77

Moyen
32

Médiocre
7

Mauvais
2

Rapport qualité-prix
3,7
Fonctionnalités
4,2
Simplicité d'utilisation
3,6
Support client
3,6
77% des utilisateurs recommandent cette application
Rj E.

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.


Traduire avec Google Translate
Andrey G.

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


Traduire avec Google Translate
Jacob L.

Terrible support, worse customer service

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.


Traduire avec Google Translate
Charles F.

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.


Traduire avec Google Translate
Utilisateur vérifié

Solid RMM


Traduire avec Google Translate
Rj E.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Great Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/01/2019
Provenance de l'avis : Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Avantages

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Inconvénients

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Andrey G.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

increasing helpdesk staff productivity

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/11/2019
Provenance de l'avis : Capterra

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Avantages

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Inconvénients

unfortunately using kaseya core modules, it is not stronger to manage network devices

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jacob L.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Terrible support, worse customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/11/2016
Provenance de l'avis : Capterra

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Avantages

their initial sales pitch was good and convinced us to buy it.

Inconvénients

terrible customer service, NO Support, slow, lousy features for the price

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Charles F.
Secteur d'activité: Bureau exécutif
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Kaseya VSA - Not just for MSPs

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/07/2019
Provenance de l'avis : Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Avantages

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Inconvénients

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Solid RMM

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/07/2019
Provenance de l'avis : Capterra

Avantages

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Inconvénients

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
7,7/10
Basé sur 181 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Kaseya VSA - Prix

Kaseya VSA - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,7/5
Basé sur 181 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Kaseya VSA - Fonctionnalités

Kaseya VSA - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Autorisations basées sur les rôles
Contrôle d'accès
Données en temps réel
Fonctionnalité de recherche
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,2/5
Basé sur 181 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Kaseya VSA - FAQ

Kaseya VSA - FAQ

Voici quelques-unes des questions fréquentes sur Kaseya VSA.

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Kaseya VSA ?

Nous n'avons pas d'informations sur les fonctionnalités de Kaseya VSA.

Q. Qui utilise Kaseya VSA ?

Utilisateurs habituels du logiciel Kaseya VSA :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Kaseya VSA est-il disponible ?

Langues dans lesquelles Kaseya VSA est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Kaseya VSA ?

Types de licences disponibles pour Kaseya VSA:

Abonnement

Q. Kaseya VSA prend-il en charge les appareils mobiles ?

Appareils pris en charge par Kaseya VSA :

Android, iPhone

Q. Avec quelles applications Kaseya VSA peut-il s'intégrer ?

Applications s'intégrant à Kaseya VSA :

Accelo, Autotask, ConnectWise Manage, HaloPSA, IT Glue, IT Pro Dashboard, PROMYS CRM Help Desk PSA, Tigerpaw, Traverse Monitoring, xMatters

Q. Quelles sont les ressources d'aide disponibles pour Kaseya VSA ?

Ressources d'aide disponibles pour Kaseya VSA :

Forum, Base de connaissances, Tutoriels vidéo, Support téléphonique, FAQ, Support en ligne