En savoir plus sur CiviCRM

"CiviCRM
est un logiciel web de CRM en open source
créé pour être utilisé par des organismes à but non lucratif.
Étant
une application en open source à but non lucratif elle-même, CiviCRM comprend
les missions les plus essentielles des organismes à but non lucratif, c'est à dire
créer et entretenir la relation entre eux et leurs
constituants. Cette tâche est plus ardue que le simple rassemblement de données sur les
constituants : il s'agit vraiment de maintenir de bonnes relations avec vos supporters sur de
longues périodes de temps.
À
ce propos, CiviCRM a créé une CRM web puissante, à code source ouvert et facile à
utiliser pour répondre aux plus hautes attentes de ses utilisateurs.
Contrairement aux logiciels propriétaires, CiviCRM écoute ses utilisateurs et chaque
mise à jour répond aux besoins réels des utilisateurs.
Grâce à
toute une série de fonctionnalités, les organisations peuvent
atteindre facilement leurs objectifs via CiviCRM avec la
gestion de contact/événement/membre/cas, des collectes de fonds, du marketing par e-mails de masse,
des campagnes peer-to-peer et bien plus encore.
CiviCRM
prend en charge plus de 20 langues, dont : chinois (Taiwan, Chine), néerlandais,
anglais (Australie, Canada, États-Unis, Royaume-Uni), français (France, Canada), allemand,
italien, japonais, russe et suédois."


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CiviCRM ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

CiviCRM

4,1 (37)
VS.
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0,00 $US
Prix introuvable

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

31
94

Intégrations

Intégrations introuvables
31

Simplicité d’utilisation

3,7 (37)
3,7 (41)

Rapport qualité-prix

4,3 (37)
4,0 (41)

Service client

3,6 (37)
3,9 (41)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,1 /5
(37)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,0/5
Simplicité d'utilisation
3,7/5
Support client
3,6/5

Vous avez déjà CiviCRM ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 37
Jonathan
Jonathan
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Our go-to for Associations and others

Publié le 20/05/2016

CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for...

CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox.

It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events.

CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause.

We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users.

The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.

Avantages

Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.

Inconvénients

It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

Brian
Note globale
  • Secteur d'activité : Bibliothèques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

serves its purpose

Publié le 03/10/2022

Overall, it's done what we've needed it to do, reliably, for a long time.

Overall, it's done what we've needed it to do, reliably, for a long time.

Avantages

We've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task.

Inconvénients

This may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Very flexible, free, but unfortunately also buggy

Publié le 15/01/2024

It's a tradeoff between being free and customizable and stability & security. If you just need...

It's a tradeoff between being free and customizable and stability & security. If you just need something simple to get up and running this is probably not the best tool for you. If you need something very customizable and you have the technological knowledge to customize and maintain it or you can pay somebody to do it for you it is a nice tool. For most small companies it is probably overkill.

Avantages

It's very flexible and integrates well with CMS systems (which is also a security issue). We've created multiple extensions for CiviCRM and made a lot of custom adjustments which is relatively easy to do. It's free and OpenSource and offers a lot of features. The CiviCRM volunteers/engineers I had contact with were very friendly and helpful, but given you don't pay for it you also can't expect and will not get enterprise support. It has a good API to retrieve and update data.

Inconvénients

It's buggy. After every update there are things that break. We have a customer that has a lot of data (~1 million contacts) stored in CiviCRM and updates are always a nightmare which is why we only do it once per year. It takes me a couple of days to actually update the system and fix all of the bugs that occur during the upgrade and after the upgrade. The update takes a couple of hours and it never runs through without issues. With smaller instances the update usually works better and is done in a couple of minutes. You will need to to be a software engineer to maintain CiviCRM because you will need to be able to go into the code and analyze and fix issues yourself. I've also contributed back a fix to the CiviCRM core. There are few automated tests that catch bugs so old features get broken with updates on a regular basis without anybody noticing.

That it integrates with CMSes is a nice feature but it is also a major concern. If you run it behind your website it means your customer data stored in CiviCRM can get stolen if your website is hacked. This is not an uncommon thing to happen to Wordpress and Drupal sites. Also because of the bugs as I said we avoid updating more often than once a year so we also don't get security fixes. This is why we moved our CiviCRM away from the website to a separate server that is not accessible to the internet.

Youssef
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Great potential and features

Publié le 14/10/2020

Avantages

The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.

Inconvénients

The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.

Shirley
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

High functionality at low costs

Publié le 26/07/2017

Very functional so long as you don't need something new

Very functional so long as you don't need something new

Avantages

Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching)
Highly functional and generally very easy to use
Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc.
Very good API
Ability to fully get all data out of it

Inconvénients

Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.
While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension)
Sadly lacking documentation on creating extensions

Afficher 5 avis sur 37 Lire tous les avis

CiviCRM - FAQ

Voici quelques-unes des questions fréquentes sur CiviCRM.

Types de licences disponibles pour CiviCRM :

  • À partir de : 0,00 $US
  • Type de licence : Version gratuite
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel CiviCRM :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles CiviCRM est disponible :

allemand, anglais, chinois, chinois traditionnel, danois, espagnol, français, italien, japonais, norvégien, néerlandais, portugais, russe, suédois

Appareils pris en charge par CiviCRM :

Nous n'avons pas d'informations sur les intégrations offertes par CiviCRM.

Ressources d'aide disponibles pour CiviCRM :

Service client/e-mail, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour CiviCRM.