MightyCall

MightyCall

Système téléphonique virtuel pour les petites entreprises

4/5 (52 avis)

MightyCall - Présentation

MightyCall est un système téléphonique virtuel conçu pour aider les petites entreprises et les entrepreneurs à gérer efficacement l'expérience client grâce à une gamme complète de fonctionnalités d'appels, d'assistance client et de gestion d'équipe, notamment la configuration visuelle du flux d'appels, le transfert d'appel et l'enregistrement des appels, ainsi que la messagerie vocale visuelle, l'historique des appels, les rapports de performances, etc. L'intégration de Facebook et de Twitter permet aux utilisateurs de rester en contact avec leurs clients via les réseaux sociaux.

Les outils visuels de configuration du flux d'appels permettent aux utilisateurs de configurer leur flux d'appels avec des organigrammes clairs, simples et pratiques, tandis que la technologie de renvoi d'appel leur permet de transférer les appels entrants vers n'importe quel numéro et appareil. Call ID et CNAME garantissent l'affichage des numéros d'entreprise lors des appels passés et reçus. MightyCall prend également en charge les files d'attente des appels, les conférences téléphoniques et le transfert des appels VIP/liste noire, ainsi que les messages d'accueil personnalisés, la messagerie vocale visuelle et un standard automatique.

Disponible sous forme d'application mobile native iOS et Android, MightyCall offre aux utilisateurs la possibilité de recevoir, consulter et répondre aux demandes des clients à tout moment, depuis n'importe où et via n'importe quel appareil mobile. Conçu pour les petites entreprises, MightyCall Mobile aide les propriétaires de petites entreprises à surveiller et à gérer les demandes entrantes des clients en déplacement. Les utilisateurs peuvent passer et recevoir des appels, être alertés des nouvelles demandes, y répondre instantanément depuis leur téléphone ou réattribuer la demande à un autre membre de l'équipe.

Prix

À partir de
20,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

MightyCall - Avis

Note globale
4/5
73% d'avis positifs
25
Excellent
13
Très bien
7
Moyen
2
Médiocre
5
Horrible
Thomas K.
Traduire avec Google Translate

Activity Feature is a Game Changer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/09/2018
Provenance de l'avis : Capterra

Avantages

I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.

Inconvénients

While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

Réponse de Infratel

Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Michael S.
Traduire avec Google Translate

General review of MightyCall

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/12/2018
Provenance de l'avis : Capterra

For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.

Avantages

Easy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.

Inconvénients

Difficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.

Réponse de Infratel

Thank you for the review Michael. In my experience, recording custom messages on a computer with a good microphone does result in higher quality recordings.

For the glitched messages, is there anything they have in common? Length or distance or anything we can investigate further?

~Best regards

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Susan m S.
Traduire avec Google Translate

Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners

Publié le 04/04/2018
Provenance de l'avis : Capterra

Avantages

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Inconvénients

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Réponse de Infratel

Hello Susan,

We appreciate your feedback.

We value our customers and their time and can definitely understand your wish to stay tuned and control each and every process of your business.

We can advise you to use our Caller ID feature for figuring out who¿s calling you, and more importantly, you can use CNAM for branding your business when you make phone calls.

If you wish to avoid undesired calls or can't talk right now, transfer it to a voicemail by using the call screening feature.

Anna
Head of Customer Care

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Travis M.
Traduire avec Google Translate

Horrible Experience

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/08/2019
Provenance de l'avis : SoftwareAdvice

Horrible. I never spend the time to write a review but the aggression I have went through with this company is crazy!

Avantages

There are a lot of features we ended up using such as the softphone, being able to access messages, voicemail and phone calls on the computer.

Inconvénients

Very very very slow. This is not just on my own forwarded phone either. The app for both Android and Apple are just down right terrible. There have been numerous dropped calls, in call recordings of our clients saying they can not hear us, and messages that never have been received.

We have talked to support numerous times and their reply is usually saying it is a bug we are trying to fix. Thanks for letting us know. For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls. What a hassle...

Lastly, we ended up wanting to port our number to a different service. This was yet again another hassle. Finally we get the information we need to finish the port out and a few days later we get an email saying, "Phone Number Removed"! Now we cant port our phone number that all of our clients have been calling for more than 2 years....

So if you like a service that doesn't work, has poor support, steals your phone number when you decide to move to a different service, then MightyCall is perfect for you. Otherwise if your a normal business person that actually wants to be productive for your company then STAY AWAY! FAR AWAY!!!!

Réponse de Infratel

Hello Travis,

Sorry your experience was so negative. Addressing your concerns:

-There was a minor bug with our mobile app that you contacted us about in October 2018. The subsequent release fixed that bug and we didn't hear from you about call quality afterwards.

-Porting a number requires an active account, which means the monthly fee needs to be paid. You can't stop using the service and get a port if you still owe part of the monthly cost (we don't charge cancellation fees, don't worry).

-In your case however, we will activate your account to port out your number without requiring the fees you owe, but please not that we did in fact send you multiple emails informing you that your payment was past due and your account was at risk of being disabled.

We are starting the porting process today. Good luck to your business in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10
Suzanne C.
Traduire avec Google Translate

I have eliminated robot calls! My VA can do customer service from my business number

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/10/2017
Provenance de l'avis : Capterra

By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

Avantages

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Inconvénients

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

MightyCall - Prix

À partir de
20,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

MightyCall - Fonctionnalités

  • API
  • Conférences
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration de tiers
  • Messagerie vocale
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Tableau de bord d'activités
  • Transfert d’appel

  • Analyse en temps réel
  • Chat
  • Conférences vidéo et en direct
  • Intégration CRM
  • Messagerie instantanée
  • Monitoring
  • Rapports en temps réel
  • Suivi des appels

MightyCall - FAQ

Voici quelques-unes des questions fréquentes sur MightyCall.

Q. Quels sont les types de licence disponibles pour MightyCall ?

Types de licences disponibles pour MightyCall :

À partir de: 20,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel MightyCall ?

Nous n'avons pas d'informations sur les fonctionnalités de MightyCall.

Q. Qui utilise MightyCall ?

Utilisateurs habituels du logiciel MightyCall :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues MightyCall est-il disponible ?

Langues dans lesquelles MightyCall est disponible :

anglais

Q. Quels sont les types de licence disponibles pour MightyCall ?

Types de licences disponibles pour MightyCall:

Abonnement

Q. MightyCall prend-il en charge les appareils mobiles ?

Appareils pris en charge par MightyCall :

Android, iPhone

Q. Avec quelles applications MightyCall peut-il s'intégrer ?

Applications s'intégrant à MightyCall :

Wix, Wordpress, X-Cart

Q. Quelles sont les ressources d'aide disponibles pour MightyCall ?

Ressources d'aide disponibles pour MightyCall :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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