RealPage

After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information.

Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly.

- Easy to navigate
- Budget formulation is direct and concise
- Bank reconciliation process is straight forward
- System features updated periodically

- Needs improvement on report functionality options
- Customer Service was not the most helpful
- I do not like how the Leasing and Accounting roles are on two different platforms

OneSite is very user friendly, it is a great way to organize especially for a moderate sized property. All functionality is in one place which makes keeping concise files for each unit/resident really easy. It keeps track of empty units/leasing percentages as well as notes for payments and service requests for actively rented units.

You have to have some prior knowledge of terminology and leasing organizations to feel confident with this product. Support and education is limited from the developer. My company created personalized training for our site instead of using resources provided by the developer.

I liked the automatic data backup, smart search and customizable reports. This all helped to enhance the customer service experience for tenants and landlords.

It was slow when saving data but I think that was more of an Internet connection issue. Other than that, there were no other issues.