Rescue

Le logiciel me permet de contacter Microsoft, et d'être aidé à distance via ce logiciel professionnel.

Le prix, le logiciel est vraiment chers par rapport à certains concurrents.

Contrôle à distance pour une assistance au travail pour entreprise

Aucun Point faible constaté pendant son utilisation

Lorsque j’ai des soucis avec mon ordinateur, l’informaticien peut prendre le contrôle à distance, cela est un gain de temps et d’argent considérable.

Pas de point faible mais cela fait un peu peur qu’on ait accès à l’entièreté des fichiers de l’ordinateur

I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time.

Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use.

It is possible to get remote help for computers, Macs, and mobile devices. The devices can be accessed quickly without the need to install any software. Reports on user satisfaction, performance, and session statistics can be created. Sessions can be automatically recorded, and earlier sessions can be reviewed.

It is worth it for the remote connection and its prices, but it is not the cheapest one. Simultaneous connections may be improved. Before starting sessions, there are some user access limitations to be completed in Windows.