WebPT

- great way to stay organized w/ schedule, notes, and billing.

WebPT has alot of benefits that other software like it does not and if you are trying to decide between them I would definitely go with WebPT they have great customer service support any time you call they do their best to help with the problem.

My experience with WebPT has been challenging, particularly due to issues with their customer service. While their product itself is decent, the constant turnover in staff led to a lack of consistency in communication. Over our three years with them, we encountered multiple billing errors that went unresolved, resulting in financial losses for our business.

Additionally, there were issues with their billing process. Despite providing our credit card for monthly payments, they failed to charge it for several months without notifying us. When they eventually realized their mistake, they demanded a substantial lump sum payment without offering a reasonable payment plan. It took numerous frustrating calls and hours on hold to finally establish a payment arrangement, only to find that our payments were not being properly credited to our account.

Despite ongoing attempts to resolve these issues, including stopping payments while awaiting resolution, we received no notice before they abruptly discontinued their services. Their mistakes and lack of accountability have significantly impacted our business, leading to unnecessary stress and financial strain. Furthermore, their decision to send our account to collections was unwarranted and further exacerbated the situation. Overall, the lack of professionalism and accountability from WebPT has severely affected our trust in their services.

Overall, WebPT has been an excellent platform for tracking patient progress and information. It is very convenient due to the fact that it is web-based and can be accessed across many devices and platforms.