MINDBODY - Prix, fonctionnalités, avis et comparateur de logiciels

Avantages

None. This thing takes hours to set up - the numbers in the revenue tracker do not match up to the deposits in the bank account. We have to keep track of our own revenue and can't trust any of the numbers that show up in their tracking.

Inconvénients

Horrific customer service - insanely high price increases - unethical business practices -
For example - we decide to try out a new retention marketing program that they came up with. Sounds like a great idea, decided to test it out. It sucked, whatever, we tried it and just decided to discontinue it. No-can-do. Apparently, without telling us, trying out the new automated follow up program bumped us up to a completely different version of the software - we thought it was just an add-on service. Well the thing sucked and we wanted to go back to what we had, but they eliminated that. But they didn't even tell us that they had eliminated it before we switched back. So they switch us back and we are shockingly surprised when we lose A LOT of functionality. We complain that we were never told when we upgraded, or when we downgraded what the consequences would be. They don't care. So here we are losing money as a result, because we can't manually adjust prices when necessary and spending a significant amount of time doing things ourselves that our employees were able to do before. So we just agree to go back to the upgraded version only to find out that all of our membership contracts and autopays information is gone. I know we are not the only ones this has happened to. I smell a class-action lawsuit coming...

Avantages

I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.

Inconvénients

What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it.

Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one.

What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.

Avantages

-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business

Inconvénients

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Avantages

Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

Inconvénients

No app, antiquated on functionality and visually not appealing . One the leader in their field , the program has not changed its look since I first encountered it 15 years ago. There is no app for staff to use, there is no app to use as a check in station. Designed around a computer terminal one has to use a laptop and not able to use either Apple or android tablets as check in stations. the look and functionality has been lap by many programs that followed is such as zenplanner. Not only do other product has even a better user experience, but they beat them in pricing. They do many a la cart pricing when others include all the bells for far less price. Integration of email is only with a paid service when other allow you to integrate with services such as mail chimp free service.

Avantages

The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not.

Inconvénients

THEY CONSTANTLY DISRUPT BUSINESS - They choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned?
THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected!
THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment.