MINDBODY

Avantages

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Inconvénients

the old design structure of the base platform could use some updates, which they are aware of

Avantages

Easy to use, very intuitive. Set up took almost no time at all.
MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory.
The software is flexible enough to handle multiple users and expand when needed.
The software will also take into account independent contractors.
Most functions are very user friendly and mistakes are easy to correct.

Inconvénients

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds.
It can take time to put together information for sales tax, most of my business, 95%, is service related.
All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Avantages

My Art & Piano School enrolled in MindBody's basic package back in December 2013.
The school consists of myself as the founder/instructor and my office manager.

We needed a platform to schedule or reschedule individual piano lessons or group art classes from her laptop and phone, provide reminder emails to students and print daily attendance charts to pull student folders and set up the classroom.

Enrollment and payment are done in-house, not through the scheduling platform for security purposes. (We don't want adults booking seats in children's classes or vice versa.)

Their technical support was pretty good about the wait time and their phone staff was courteous and helpful.

Up until October 2018, we were happy with MindBody and its affordable bare-bones package.
Then they discontinued their basic package and doubled the price.

I was sent into panic mode trying to find another similar company. Thankfully the company we switched to was just starting up and looking for clients. Their bare-bones package is less than what MindBody was charging us before the really big rate hike.

If MindBody had kept their basic affordable package, we would still be with them.

Inconvénients

The price hike and discontinuation of their basic package. We did not need all the bells and whistles they were sticking us with. We do our billing and scheduling in-house for security purposes. Running a small art and piano school providing affordable tuition to the community is our focus. Too bad MindBody didn't see a way to support the little guys.

Avantages

Minbody offers a lot of features and everything is possible for the client.
Our customer could be aware of any changes in their rental or account.
Customers could have a look of our facilities schedule before calling us to rent a facility.
Customer could see Public Swim & Skate on the Mindbody Website easily.
Customer could access their account on the Mindbody App and get all the information about their course directly on the app.
Merging accounts was easy.

Inconvénients

Very difficult to use and learn. A lot of specific terms, difficult to learn for baby-boomers employees.
Rentals could not be filtered or sort other than by transaction date. So if we booked a facility 6 months in advance, and change the date 1 months prior, changes were 4 pages before the actual rental.
There was no way to bill our client monthly.
We used it for more than a year and a half and our employees was still having issues with basics and daily steps.

Avantages

MINDBODY allows the users and the providers to create an account and then users can look through different classes or events in the area of health and fitness offered by these registered providers. The schedule can be tracked online along with the registering for the available events. The users can then track the status of these classes for any last minute changes happening in the schedule. One thing which stands out for MINDBODY is the list of APIs which they have provided for these events. The local aggregators can fetch these events from MINDBODY and show them on their online platforms or they can register their own events and schedules by using these APIs.

Inconvénients

UI for the online platform of the MINDBODY is not that intuitive and some of the features are not understood easily by the users. Plus the APIs are not that intuitive and documented properly and sometimes are not sending data in the optimized way as per the industry standards set these days for these kind of APIs. Other than that, customer support is always there to help u with your MINDBODY API integrations for configuring it properly.