Mindbody

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

the old design structure of the base platform could use some updates, which they are aware of

The ease of setting up your studio as an admin is very clear from the moment you go live. Control over price, schedule, policies is easy.

As a consumer, the app and the online website to book, pay and communicate is not as easy to use as other apps. If Mindbody perfects the one button per page idea, it would flow better.

Multifunction platform that addressed all aspects of our business.

Online bookings, the return process for retail, changing class times for one class (you have to cancel and rebook), pm we have frequent cases where things freeze and we have delays printing a receipt, retail is a bit clunky having to add every item manually rather than it just scanning and automatically being entered.

More than just scheduling software. It's end-to-end with marketing tools, a CRM and POS capabilities.

Would prefer to be able to create a branded app in-house rather than outsource through Mindbody.

You can do many things. I also like the ability to get to support easy.

Family accounts are a must, bugs are not fixed before rolling out new additions or even updated software, campaigns need to be easier to manipulate, contact logs are important and were taken away with mindbody experience, issues with staff logins with mindbody experience, no option to opt out of new features if they're not optimized, martial arts belts should be able to be manipulated to change the name