CloudApp

I am happy with the service and sales team as well as the support staff to fix any issues. They are top notch and doing the right things for a great app.

CloudApp makes it easy to record and share screen recordings, either as GIFs or as videos. I particularly like the optional picture-in-picture mode, and I found that this app worked with fewer limitations than alternatives.

I use CloudApp on daily basis and it is very convenient and right now, during the Covid pandemic, it's probably the best way to provide updates to my co-workers.

We have been cloudapp customers for more than two years with 16 purchased seats. Lately we downsized because of corona and I was planning to reduce those seats to 5. Unfortunately I missed renewal window by one day, i.e. it has been renewed yesterday and I removed unused seats today.

Then I contacted their customer support asking for refund. They said they don't give refunds for whatever reason.

Yes, I understand it's in their terms and conditions, but it does not matter, it is still the worst customer service I have ever seen.

Mistakes happen. I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000+. I don't really know how else to call it other than stealing.

Sometimes getting the right screenshot, saving it, and uploading it to a ticket is a royal pain. I use cloudapp all the time to shoot video or screenshots of product bugs and add the url to the ticket. Not only to I have them saved, I get an alert as soon as the developer or support team reviews the content. I also love the animated gif feature and use it all the time when communicating product updates.