Skype est un logiciel de télécommunication qui permet le chat vidéo et les appels vocaux depuis des ordinateurs, des appareils portables et des tablettes. Utilisé à la fois par les travailleurs indépendants, les start-up et les grandes entreprises, Skype facilite la communication et la collaboration multicanaux dans n'importe quel lieu de travail.
Skype intègre la messagerie vocale, vidéo et instantanée pour fournir un service de télécommunication international gratuit. Outre le chat vocal, le chat vidéo et la messagerie instantanée, Skype permet le transfert de fichiers, l'envoi de SMS, le partage d'écran et la visioconférence pour en faire un outil professionnel très apprécié. Skype offre aux entreprises de toutes tailles une manière fiable et économique de communiquer au sein de l'équipe et avec leurs clients.
Skype permet aux utilisateurs de donner vie à leurs conversations en réagissant à tous les messages au moyen de GIF, autocollants et Mojis. Les utilisateurs peuvent partager des photos, messages, émoticônes et autocollants en temps réel. Accessible sur les ordinateurs de bureau, les portables et les tablettes, Skype offre aux utilisateurs la possibilité de communiquer avec des personnes à tout moment, n'importe où.
Overall experience is quite good actually in terms of scalability there is no ideal replacement of its type it has been used by many organizations from many many years so it's kind of great control and its integration without dog and other Microsoft products provide Cherry on the cake you can directly see When a person is in meeting and when he is available so that you can connect with him this type of integration with your calendar and my calendar I mean Outlook calendar not Google calendar is quite useful it manages the overall time for everyone just like in my eye like to speak with manager for some discussion so I can directly see when he is available in a way that he is not caught up in an official meeting I can directly send invite so that our discussion is posted on one another calendar we can offer letting this no to everyone wants to reach out in business house
It is highly popular and almost every organization uses it so it is quite helpful in reaching out to other organizations like client stakeholders project managers in an informal way that has previous validation is already done in terms of account creation and authenticity when it comes to organization email configuration.
This type of software come at a price the licensing is quite costly especially small organizations which are using the basic version of Skype cannot ping reach to business Skype users because of some security issues and while sharing of files there can be a potential threat of security because sometimes there are some practical data related to science like SOA specs back so that when you share via Outlook and Skype is directly posted to Microsoft service so there should be a matter of getting all this stuff end to end.
I have been asking to deploy skype for years in our infrastructure. When we finally did, i was on the team that set it up and determined how we shaped the policies on use. Our user surveys immediately increased. It allowed for our employees to be able to lean on each other more for support and / or other departments when they needed to ask a question. Our call center employees could ask for escalations without abandoning a phone call or placing a member on hold. Our branch staff were able to ask other tellers how to perform a function. This definitely freed up a lot of the helpdesk queues across our organization.
Skype is a solid and known product. While there are TONS of competitors with a lot more options, or APIs you can build off of. Skype works. It is a solid product and is simple to use. It helps that a lot of people are already familiar with the product as well.
Easy setup and deployment. Since its a Microsoft product, it communicates easily with a Windows network and Active Directory.
Ability to webconference, chat, user groups, screen share, etc. Skype isnt LOADED with features. it has the features you would need to use for this purpose. Our users adopted this product quickly and with little training.
GUI and flow. It is laid out in a clean effective manner. Very easy to develop training (if needed).
The screen / application sharing is great for desktop support. It allows our employees to share screens with each other to ask for help. They can share with their manager when they have a question. It is discreet and to a member who is waiting for an answer, its seamless.
Backend reporting and management.
We could not find a plethora of reporting options. It seems to be one size fits all. Customizing needs for your organization are pretty non existant. While that makes it easy for us to say, "no thats not possible". It would be nice if i could give reports to our directors and executives.
We get a common question, "how many messages does "representative" send a day". "Who is "representative" talking to the most.
Without having to dig into conversation history for each individual, it is very limited.
Skype is an outstanding and easy to use application for business meetings and conferences across the globe and it serves our purpose well.
Skype is the most prominent name when it comes to video and voice conferencing solution for communication across the world. This tool allows its users to interact via texting, audio and video communication. We have been using this tool in our organization for almost 2.5 years now and it is best option for us to conduct conference meetings as our entire team is across the world, connecting from five different locations. We also use this platform to conduct interviews for potential candidates at different locations.
It also has the ‘Screen Sharing’ option, which it makes it super-easy for presentations. The tool is user-friendly and allows the sharing of files. It also creates a directory of important and frequently contacted people so you do not have to look throughout the list every time. It also gives you the option to provide screen control in case you are sharing the screen with the team.
The help support system is quick and provide guidance instantly. It does not provide a feature of chat/video recording but the chats are still there on the application unless you decide to erase it completely. It has interactive emoji and gifs, which helps in turning the conversation fun and interactive between team members.
The skype conferencing can be a hassle if you are a large group. You need to plan before the call before starting the meeting and sometimes very small technical issues with the camera or microphone can be aggravating. Thus, always plan before conducting a conference call for a large group. Sometimes it is difficult to hear the other party so they should work on the quality.
If your organization use Microsoft Office365, you might also have the ability to use Skype. Before looking into WebEx or GotoMeeting, trying using Skype and see if it meets your need.
Skype for Business is great for the following: Work collaboration, web meetings, video conferencing and web recording. We use it so all users (local and remote) can see the presenter's screen; a picture is worth a thousand words. The ability to see the presenters screen greatly increase the effectiveness of a remote meeting. While video conferencing is nice, it is not as valuable as seeing someone PC screen. Video conference also adds another layer of complexity to the a web meeting as you now have to deal with the PC screen, PC sound, and user video. It also require a lot more bandwidth. Another benefit of Skype is the ability to record the web meeting. This is very useful for historical purposes or can be used for training at a later date. I also use Skype to record training videos. Just set up a meeting, go in as the only presenter, then record. It records the PC screen, your mouse clicks, and your voice.
The software while easy to use, you do need a bit of training to present your screen, give control to users, or see another presenter's screen. This app is not something like email which you can learn and use within a few minutes. For instance, recording a session will take practice as you set up the application to be recorded, format and sound. It takes take to set up a meeting and present it. Try to do a mock meeting in advance to get familiar with Skype.
I am having all overall experience of 13 years in Information technology and right from the beginning we are using the Microsoft chats and using this Skype for business for past 12 years in my organisation. Prior we used to have bridge calls, Webex for all interviews and phone calls. However as cost optimization/security we replaced with Skype for businesses in order to have interviews (Face to Face), Phone calls and meetings with the organisation users.
I am using the Skype for business after Skype has been integrated with Microsoft and using for past 2 years around from now. The most likely part are:
1. Able to get the conversation saved in Microsoft all the previous conversations can be obtained from Mail box based on the dates. The reason Microsoft is closely integrated all its production with Outlook.
2. Like our phones Skype meeting can be scheduled for free when you have Skype installed in your laptops/machines. I used to do the same as my company removed the Webex /bridge callings for any meeting to be performed. So it is more cost effective.
3. Skype for business is good for social and casual interactions.
4. More securatised since it is compatible with Microsoft 365 with the same authentications.
Some of the least part which I would like to know is:
1. We will get an error when the maximum number of conversation is reached. I am getting this this since I am in support project and able to conquer with several people in chat on Monday morning especially.
2. Some time video is not much clarity during interviews however I am comparing this concept with webex as an user.
Voici quelques-unes des questions fréquentes sur Skype.
Types de licences disponibles pour Skype :
À partir de: €3.5/mois
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Skype.
Utilisateurs habituels du logiciel Skype :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Skype est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien
Types de licences disponibles pour Skype:
Appareils pris en charge par Skype :
Applications s'intégrant à Skype :
1CRM, BigContacts, Bitium, Cayzu, Grasshopper, Mendix, Moxie Concierge, OnePageCRM, Wimi, WorkXpress
Ressources d'aide disponibles pour Skype :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique