Skype

Skype

Logiciel de communication multicanal

4.3/5 (8078 avis)

Skype - Présentation

Skype est un logiciel de télécommunication qui permet le chat vidéo et les appels vocaux depuis des ordinateurs, des appareils portables et des tablettes. Utilisé à la fois par les travailleurs indépendants, les start-up et les grandes entreprises, Skype facilite la communication et la collaboration multicanaux dans n'importe quel lieu de travail.

Skype intègre la messagerie vocale, vidéo et instantanée pour fournir un service de télécommunication international gratuit. Outre le chat vocal, le chat vidéo et la messagerie instantanée, Skype permet le transfert de fichiers, l'envoi de SMS, le partage d'écran et la visioconférence pour en faire un outil professionnel très apprécié. Skype offre aux entreprises de toutes tailles une manière fiable et économique de communiquer au sein de l'équipe et avec leurs clients.

Skype permet aux utilisateurs de donner vie à leurs conversations en réagissant à tous les messages au moyen de GIF, autocollants et Mojis. Les utilisateurs peuvent partager des photos, messages, émoticônes et autocollants en temps réel. Accessible sur les ordinateurs de bureau, les portables et les tablettes, Skype offre aux utilisateurs la possibilité de communiquer avec des personnes à tout moment, n'importe où.

Prix

À partir de
3,50 €/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 22 autres, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien

Skype - Avis

Note globale
4.3/5
87% d'avis positifs
4126
Excellent
2880
Très bien
822
Moyen
179
Médiocre
71
Horrible
Traduire avec Google Translate

Good for connecting with colleagues

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/07/2019
Provenance de l'avis : Capterra

Overall, I have had a positive experience with Skype and would love to see them continually improve upon the product. I found that when using Skype for video calls, the quality is usually very good in terms of both the picture and audio.

Avantages

Skype integrates very well with the Microsoft office suite and has enabled me and my colleagues to connect with each other instantly and effectively. I think it's great that Skype allows you to edit messages that were previously sent. This has enabled me to rectify embarrassing typos as well as correct vital information.

Our team also likes how you can setup different chats with specific individuals; this is very helpful when we need to share information with a more broad or limited audience. I also like how all users can easily view which members have been added to what chat.

When using skype for video calls, I like to use the screen share feature quite frequently for training during meetings as well.

Inconvénients

In terms of features I would like to see, I think it would be great if Skype would have one more layer of backup for messages. There have been times where I deleted messages and wasn't able to restore them.

In the past, Skype would allow us to copy and paste information from multiple highlighted messages into our company database. However, in a recent update, skype did away with this feature and now we have to copy multiple messages one by one. This is very inconvenient and I would love to see this restored!

Skype also has issues with lagging and crashing that seem to be unrelated to our company network.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Great communication facility

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/05/2019
Provenance de l'avis : Capterra

As a journalist, and although I currently work in the tourism sector, specifically in a travel agency, for me the use of social networks is of vital importance in order to attract customers and build trust through constant interaction with the public, being Skype for Business a basic communication channel or essential to achieve that contact directly and live that without a doubt bet for quality attention to our customers, so I spend a lot of my time making calls to show varieties of facilities of lodgings and recreational, parks, tourist sites in general, and thus customize the reservations, generating without a doubt better results with a high percentage of packages sold, that unlike sending an email.

This software generates that psychological effect of security and trust that I recommend for the promotion of our services or products, I think there are many people who feel more secure when they see our face, and listen directly to our explanation, thus also avoiding us to fall into misunderstandings that in the future could discredit us professionally. Nothing better than to face, provide solutions and win satisfied customers.

Avantages

What really makes me use this software is its great functionality in the communication area, especially for me as a journalist, since among its functions you can share chat, make video conferences, and send other files, with a high security system, allowing us to interact with our colleagues or clients and hold meetings either nationally or internationally without any kind of problem, in addition to being able to link to any type of device and keep track of our calls made which could serve as a database of our clientele to continue promoting our service in the future and also has a response capacity much faster than an email when offering tour packages making the work much more efficient, since it allows a live contact with people and thus Quickly determine your aspirations and be able to provide them with what they are really looking for to enjoy r your holidays in a pleasant way, that really seems great.

Inconvénients

Many times you have problems regarding the resolution of sound and video, as many applications must be paid to use all its functions such as voicemail or call a landline. Sometimes it is vulnerable to bring viruses to our computers. It can also attract unwanted contacts that could harm our work and personal peace of mind. It is important to emphasize that for its proper functioning you must have a good internet connection.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Skype : Must Need for All Organisation

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/05/2019
Provenance de l'avis : Capterra

Overall experience is quite good actually in terms of scalability there is no ideal replacement of its type it has been used by many organizations from many many years so it's kind of great control and its integration without dog and other Microsoft products provide Cherry on the cake you can directly see When a person is in meeting and when he is available so that you can connect with him this type of integration with your calendar and my calendar I mean Outlook calendar not Google calendar is quite useful it manages the overall time for everyone just like in my eye like to speak with manager for some discussion so I can directly see when he is available in a way that he is not caught up in an official meeting I can directly send invite so that our discussion is posted on one another calendar we can offer letting this no to everyone wants to reach out in business house

Avantages

It is highly popular and almost every organization uses it so it is quite helpful in reaching out to other organizations like client stakeholders project managers in an informal way that has previous validation is already done in terms of account creation and authenticity when it comes to organization email configuration.

Inconvénients

This type of software come at a price the licensing is quite costly especially small organizations which are using the basic version of Skype cannot ping reach to business Skype users because of some security issues and while sharing of files there can be a potential threat of security because sometimes there are some practical data related to science like SOA specs back so that when you share via Outlook and Skype is directly posted to Microsoft service so there should be a matter of getting all this stuff end to end.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Anthony H.
Traduire avec Google Translate

Skype! Effective, easy for your users to adopt, clean and feature rich

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 26/04/2019
Provenance de l'avis : Capterra

I have been asking to deploy skype for years in our infrastructure. When we finally did, i was on the team that set it up and determined how we shaped the policies on use. Our user surveys immediately increased. It allowed for our employees to be able to lean on each other more for support and / or other departments when they needed to ask a question. Our call center employees could ask for escalations without abandoning a phone call or placing a member on hold. Our branch staff were able to ask other tellers how to perform a function. This definitely freed up a lot of the helpdesk queues across our organization.

Skype is a solid and known product. While there are TONS of competitors with a lot more options, or APIs you can build off of. Skype works. It is a solid product and is simple to use. It helps that a lot of people are already familiar with the product as well.

Avantages

Easy setup and deployment. Since its a Microsoft product, it communicates easily with a Windows network and Active Directory.

Ability to webconference, chat, user groups, screen share, etc. Skype isnt LOADED with features. it has the features you would need to use for this purpose. Our users adopted this product quickly and with little training.

GUI and flow. It is laid out in a clean effective manner. Very easy to develop training (if needed).

The screen / application sharing is great for desktop support. It allows our employees to share screens with each other to ask for help. They can share with their manager when they have a question. It is discreet and to a member who is waiting for an answer, its seamless.

Inconvénients

Backend reporting and management.

We could not find a plethora of reporting options. It seems to be one size fits all. Customizing needs for your organization are pretty non existant. While that makes it easy for us to say, "no thats not possible". It would be nice if i could give reports to our directors and executives.

We get a common question, "how many messages does "representative" send a day". "Who is "representative" talking to the most.

Without having to dig into conversation history for each individual, it is very limited.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Shikha V.
Traduire avec Google Translate

Skype For Business-Excellent and integrated tool for business conference and meetings

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/03/2019
Provenance de l'avis : Capterra

Skype is an outstanding and easy to use application for business meetings and conferences across the globe and it serves our purpose well.

Avantages

Skype is the most prominent name when it comes to video and voice conferencing solution for communication across the world. This tool allows its users to interact via texting, audio and video communication. We have been using this tool in our organization for almost 2.5 years now and it is best option for us to conduct conference meetings as our entire team is across the world, connecting from five different locations. We also use this platform to conduct interviews for potential candidates at different locations.
It also has the ‘Screen Sharing’ option, which it makes it super-easy for presentations. The tool is user-friendly and allows the sharing of files. It also creates a directory of important and frequently contacted people so you do not have to look throughout the list every time. It also gives you the option to provide screen control in case you are sharing the screen with the team.
The help support system is quick and provide guidance instantly. It does not provide a feature of chat/video recording but the chats are still there on the application unless you decide to erase it completely. It has interactive emoji and gifs, which helps in turning the conversation fun and interactive between team members.

Inconvénients

The skype conferencing can be a hassle if you are a large group. You need to plan before the call before starting the meeting and sometimes very small technical issues with the camera or microphone can be aggravating. Thus, always plan before conducting a conference call for a large group. Sometimes it is difficult to hear the other party so they should work on the quality.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Skype - Prix

À partir de
3,50 €/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Skype - Fonctionnalités

  • Chat
  • Conférences
  • Conférences vidéo et en direct
  • Enregistrement des appels
  • Intégration des SMS
  • Messagerie instantanée
  • Monitoring
  • Réceptions

  • API
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Messagerie vocale
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Tableau de bord d'activités
  • Transfert d’appel

Skype - FAQ

Voici quelques-unes des questions fréquentes sur Skype.

Q. Quels sont les types de licence disponibles pour Skype ?

Types de licences disponibles pour Skype :

À partir de: 3,50 €/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Skype ?

Nous n'avons pas d'informations sur les fonctionnalités de Skype.

Q. Qui utilise Skype ?

Utilisateurs habituels du logiciel Skype :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Skype est-il disponible ?

Langues dans lesquelles Skype est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien

Q. Quels sont les types de licence disponibles pour Skype ?

Types de licences disponibles pour Skype:

Gratuit, Abonnement

Q. Skype prend-il en charge les appareils mobiles ?

Appareils pris en charge par Skype :

Android, iPhone

Q. Avec quelles applications Skype peut-il s'intégrer ?

Applications s'intégrant à Skype :

1CRM, BigContacts, Bitium, Cayzu, Grasshopper, Mendix, Moxie Concierge, OnePageCRM, Wimi, WorkXpress

Q. Quelles sont les ressources d'aide disponibles pour Skype ?

Ressources d'aide disponibles pour Skype :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique