Skype

Skype

Logiciel de communication multicanal

4.3/5 (8320 avis)

Skype - Présentation

Skype est un logiciel de télécommunication qui permet le chat vidéo et les appels vocaux depuis des ordinateurs, des appareils portables et des tablettes. Utilisé à la fois par les travailleurs indépendants, les start-up et les grandes entreprises, Skype facilite la communication et la collaboration multicanaux dans n'importe quel lieu de travail.

Skype intègre la messagerie vocale, vidéo et instantanée pour fournir un service de télécommunication international gratuit. Outre le chat vocal, le chat vidéo et la messagerie instantanée, Skype permet le transfert de fichiers, l'envoi de SMS, le partage d'écran et la visioconférence pour en faire un outil professionnel très apprécié. Skype offre aux entreprises de toutes tailles une manière fiable et économique de communiquer au sein de l'équipe et avec leurs clients.

Skype permet aux utilisateurs de donner vie à leurs conversations en réagissant à tous les messages au moyen de GIF, autocollants et Mojis. Les utilisateurs peuvent partager des photos, messages, émoticônes et autocollants en temps réel. Accessible sur les ordinateurs de bureau, les portables et les tablettes, Skype offre aux utilisateurs la possibilité de communiquer avec des personnes à tout moment, n'importe où.

Prix

À partir de
3,50 €/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 22 autres, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien

Skype - Avis

Note globale
4.3/5
87% d'avis positifs
4249
Excellent
2964
Très bien
852
Moyen
183
Médiocre
72
Horrible
Osamah A.
Traduire avec Google Translate

Connect with your co-workers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/09/2019
Provenance de l'avis : Capterra

I have been using Skype for Business for almost 3 years now and I am completely satisfied with it.

I often connect with my friends and family through Skype video calls and the video quality is just amazing, the voice is fine and pure. Skype does have other features than calls that often come in handy and makes your work easier like the Whiteboard and the screen sharing features.

through 3 years of using Skype, I have realized how much it saved for me by letting me make tons of calls without charging a dime! I just love Skype for Business!

Avantages

I love Skype for Business because it lets me connect with my friends, classmates or even with strangers that I meet in some online game! Skype has many many amazing features that I enjoy every day. it lets you voice call or even video call your friends in an HD resolution and high-quality audio for free and without any interruption.

I always make video calls with my entire class using Skype for Business. As it allows up to 250 different users to be connected in one single call, that is just amazing. we usually use this feature to discuss the class.

Another feature I like about Skype for Business is the screen sharing feature, in which you can share your desktop with someone else, he can see everything in your screen without needing to be beside you, that is very helpful.

Also, I like to use the Whiteboard which is like a work-space that you can use to explain and draw things on it. You can make your own Poll and get your friends to vote and display the results.

Inconvénients

Bottom line, nothing to hate or dislike about Skype for Business, it is just the perfect phone (or video) calls platform. Some people might hate to pay some money for more features but it is worth it!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Travis A.
Traduire avec Google Translate

Daily User

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/08/2019
Provenance de l'avis : SoftwareAdvice

We take the good with the bad, but the benefits far exceed the few cons we've identified. We will continue to use Skype daily as it has become ingrained in the way we conduct business.

Avantages

Big money saver for our business. Helps us eliminate the need for expensive phone networks and business travel. We have multiple locations around the country and Skype for business allows us to have frequent video conferences from location to location without business travel.
We have come to rely on it so much that most of our employees have moved away from desk phones to just using Skype for Business as their only phone. It's been a logical and easy transition for us.

Inconvénients

Occasionally we have a weird glitch where it will shut down on us for some un-known reason. It's usually intuitive enough for some non-technical employee to get it figured out and fix it, but sometimes we have to call in the experts from our IT department to come bail us out.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

An Extremely Versatile Means of Professional Communication

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/08/2019
Provenance de l'avis : Capterra

Skype for Business is a phenomenal software that has truly incorporated a lot of features into one extremely easy-to-use application. Knowing that you can stay in communication with absolutely anyone in your firm, and knowing their availability throughout the entire workday makes it a very convenient application to use, which is why I will continue to use it as a my first option for communication and messaging at work. The subtle and slight change of granting a user the ability to save certain messages would be a large plus, but regardless of whether or not such a feature gets incorporated, the software remains highly useful, effective, and dynamic.

Avantages

As briefly indicated by the title, the most valuable aspect of this software is its ability to truly serve as an extremely flexible channel of communication in both an active and a passive sense. Not only does the software function as a platform to send messages, chat casually and professionally, share your screen, easily upload and download files, and more, but it also functions as a way to keep tabs on the activities of your fellow co-workers without having to physically ask them whether they are fully available, busy, or in an important meeting where they cannot be disturbed. Since the software automatically updates whether you are away from your computer or on it, others can know if it is a good time to talk to you, or if you are currently inactive or busy. In addition, perhaps my personal favorite aspect of this software is that you can choose to not receive messages for a certain period of time. This makes me feel calm and relaxed when presenting my screen to a group of coworkers, knowing that no private information will pop up on my screen via a Skype chat.

Inconvénients

Although this software has been truly helpful and rewarding throughout the years where I have used it on a daily basis, there is one small aspect where I have always felt like improvement could be made. Once a skype chat is closed, all messages are immediately lost and, as far as I know, there is no way to recover them. As a result, important information can be accidentally dismissed, or a crash of the application can cause info to get lost, forcing the user to have to ask for it again. This has been a relatively frequent problem that my co workers and I share, and has forced us to use another form of instant messaging when sending links that we may need to access multiple times. A feature to "save" messages or "pin" them would certainly be largely satisfactory to many users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Utilisateur vérifié
Traduire avec Google Translate

Good for connecting with colleagues

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/07/2019
Provenance de l'avis : Capterra

Overall, I have had a positive experience with Skype and would love to see them continually improve upon the product. I found that when using Skype for video calls, the quality is usually very good in terms of both the picture and audio.

Avantages

Skype integrates very well with the Microsoft office suite and has enabled me and my colleagues to connect with each other instantly and effectively. I think it's great that Skype allows you to edit messages that were previously sent. This has enabled me to rectify embarrassing typos as well as correct vital information.

Our team also likes how you can setup different chats with specific individuals; this is very helpful when we need to share information with a more broad or limited audience. I also like how all users can easily view which members have been added to what chat.

When using skype for video calls, I like to use the screen share feature quite frequently for training during meetings as well.

Inconvénients

In terms of features I would like to see, I think it would be great if Skype would have one more layer of backup for messages. There have been times where I deleted messages and wasn't able to restore them.

In the past, Skype would allow us to copy and paste information from multiple highlighted messages into our company database. However, in a recent update, skype did away with this feature and now we have to copy multiple messages one by one. This is very inconvenient and I would love to see this restored!

Skype also has issues with lagging and crashing that seem to be unrelated to our company network.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

7.0/10
Utilisateur vérifié
Traduire avec Google Translate

Great communication facility

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/05/2019
Provenance de l'avis : Capterra

As a journalist, and although I currently work in the tourism sector, specifically in a travel agency, for me the use of social networks is of vital importance in order to attract customers and build trust through constant interaction with the public, being Skype for Business a basic communication channel or essential to achieve that contact directly and live that without a doubt bet for quality attention to our customers, so I spend a lot of my time making calls to show varieties of facilities of lodgings and recreational, parks, tourist sites in general, and thus customize the reservations, generating without a doubt better results with a high percentage of packages sold, that unlike sending an email.

This software generates that psychological effect of security and trust that I recommend for the promotion of our services or products, I think there are many people who feel more secure when they see our face, and listen directly to our explanation, thus also avoiding us to fall into misunderstandings that in the future could discredit us professionally. Nothing better than to face, provide solutions and win satisfied customers.

Avantages

What really makes me use this software is its great functionality in the communication area, especially for me as a journalist, since among its functions you can share chat, make video conferences, and send other files, with a high security system, allowing us to interact with our colleagues or clients and hold meetings either nationally or internationally without any kind of problem, in addition to being able to link to any type of device and keep track of our calls made which could serve as a database of our clientele to continue promoting our service in the future and also has a response capacity much faster than an email when offering tour packages making the work much more efficient, since it allows a live contact with people and thus Quickly determine your aspirations and be able to provide them with what they are really looking for to enjoy r your holidays in a pleasant way, that really seems great.

Inconvénients

Many times you have problems regarding the resolution of sound and video, as many applications must be paid to use all its functions such as voicemail or call a landline. Sometimes it is vulnerable to bring viruses to our computers. It can also attract unwanted contacts that could harm our work and personal peace of mind. It is important to emphasize that for its proper functioning you must have a good internet connection.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Skype - Prix

À partir de
3,50 €/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Skype - Fonctionnalités

  • Chat
  • Conférences
  • Conférences vidéo et en direct
  • Enregistrement des appels
  • Messagerie instantanée
  • Monitoring

  • API
  • Analyse en temps réel
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Messagerie vocale
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Tableau de bord d'activités
  • Transfert d’appel

Skype - FAQ

Voici quelques-unes des questions fréquentes sur Skype.

Q. Quels sont les types de licence disponibles pour Skype ?

Types de licences disponibles pour Skype :

À partir de: 3,50 €/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Skype ?

Nous n'avons pas d'informations sur les fonctionnalités de Skype.

Q. Qui utilise Skype ?

Utilisateurs habituels du logiciel Skype :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Skype est-il disponible ?

Langues dans lesquelles Skype est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien

Q. Quels sont les types de licence disponibles pour Skype ?

Types de licences disponibles pour Skype:

Gratuit, Abonnement

Q. Skype prend-il en charge les appareils mobiles ?

Appareils pris en charge par Skype :

Android, iPhone

Q. Avec quelles applications Skype peut-il s'intégrer ?

Applications s'intégrant à Skype :

1CRM, BigContacts, Bitium, Cayzu, Grasshopper, Mendix, Moxie Concierge, OnePageCRM, Wimi, WorkXpress

Q. Quelles sont les ressources d'aide disponibles pour Skype ?

Ressources d'aide disponibles pour Skype :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique

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