TeamViewer

TeamViewer

Assistance à distance, accès à distance et logiciel de gestion de réunions à distance.

4.6/5 (4602 avis)

TeamViewer - Présentation

TeamViewer est un logiciel d'assistance à distance, d'accès à distance et de gestion de réunions à distance conçu pour garder les personnes et les appareils connectés ; permettre aux utilisateurs d'accéder à leur ordinateur de bureau en déplacement, assister à des visioconférences en ville et partager leur écran à des fins d'assistance à distance depuis l'autre bout du monde. En tant que solution multiplateforme et multilingue, TeamViewer offre aux utilisateurs la possibilité d'utiliser un large éventail d'appareils et de systèmes d'exploitation dans plus de 30 langues différentes.

Les fonctionnalités générales de TeamViewer incluent la gestion des ordinateurs et des contacts, la découverte automatique et les contrôles de surveillance intégrés, ainsi que la gestion des utilisateurs et des appareils. TeamViewer intègre également des outils de chat, de transfert de fichiers et de tableau blanc, ainsi que des fonctions audio et vidéo à distance, VoIP haute définition et la technologie d'enregistrement de session. Les fonctionnalités de contrôle à distance comprennent le redémarrage de l'ordinateur à distance, l'impression et l'installation. Les fonctionnalités de reporting intégrées permettent aux utilisateurs de consigner les connexions entrantes et sortantes, tout en déterminant les personnes impliquées, la date et la durée.

Afin d'aider les utilisateurs à gérer les réunions et les présentations, TeamViewer prend en charge les outils de planification et permet aux utilisateurs de communiquer de manière interactive et efficace via le chat, la VoIP, les vidéos et les conférences téléphoniques. Les réunions, les appels vidéo, les chats et les téléconférences peuvent être lancés en un seul clic. L'intégration du service desk de TeamViewer permet aux utilisateurs de gérer les cas d'assistance entrants directement à partir de leur application de messagerie ou de fournir une assistance via le chat ou la session de contrôle à distance. TeamViewer prend également en charge la détection des collisions, les actions groupées et les devis, ainsi que les intégrations prédéfinies avec Freshdesk, Zendesk, Avira et bien d'autres.

Prix

À partir de
€27.9/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 17 autres, néerlandais, anglais, français, allemand, hébreu, hongrois, indonésien, italien, japonais, coréen, polonais, portugais, russe, espagnol, suédois, turc, ukrainien

TeamViewer - Avis

Note globale
4.6/5
96% d'avis positifs
3110
Excellent
1325
Très bien
158
Moyen
9
Médiocre
1
Horrible
Traduire avec Google Translate

A necessity for our operations

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/04/2019
Provenance de l'avis : Capterra

This has become not just another tool that we use, but an absolute necessity to efficiently operate throughout the course of a day.

Avantages

We use TeamViewer daily and rely on it to access dozens of remote sites, and hundreds of individual computers. The biggest benefit is that it's accessible anywhere. The app is really good once you get the hang of controlling mouse movement from a mobile device.

Locations can be grouped together and notes made on specific computers, making it really easy to keep track of who is who and where you're logged into at any given time. On the desktop app, you can log into multiple computers at once and toggle between them. For our purposes, this makes things incredibly efficient to be able to do remote software installations on multiple computers at the same time.

Logs can be pulled both by the administrator as well as by a remote computer to see who has accessed them and when. This level of transparency is great.

Administrator functions for the most part need to be done from the website, which is fairly simple to use.

There are a lot of features that we have yet to integrate to their full potential, so it is always a bonus to find new ways to use a tool like this.

Inconvénients

The desktop app has had some minor flaws over the past few versions, where it does things like sometimes consistently refuses to connect the first time a connection is attempted, but then always connects on the second try.

Sometimes it's a pain having to go to the website and do all of the authentication steps just to change a simple administrator thing.

I haven't seen any way to log into multiple devices from the mobile app.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

One of the better tools for remote support

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 26/03/2019
Provenance de l'avis : Capterra

TeamViewer has helped my team work remotely and had added immense value to our work performance since it was almost unheard of to access a computer from home or site. Now it is indeed possible, all thanks to the remote access capability offered by TeamViewer. At a competitive price which is quite affordable for a medium-sized organization, I love the whole idea of using TeamViewer as I can easily access my files, emails, documents from my work PC, especially when I am at site and urgently need to present something to the Client; it has truly been a help during the most critical of times. As a Consultant who needs to be on site more often than not, it has been a reliable partner to locate my files, documents, diagnose software issues if any, conduct an online meeting and collaborate on tasks as well.
I have previously tried a competitor and needless to say, I consider TeamViewer to be the polished one of the lot, with negligible bugs and issues with running the software. Highly recommended tool especially for consultants and businesses.

Avantages

TeamViewer is a revolutionary remote access software that has been our go-to for more than a year. It allows the user to run and work on a computer located elsewhere as if it were right in front the whole time. The application can be used to establish this connection between these two (or more) devices, and every change performed on the local desktop can be updated on the same file in the remote machine seamlessly. This aspect of TeamViewer provides unmatched support especially when you are travelling and need access to your work system immediately. The only catch is that the remote machine should have a working internet connection and must be switched on. Here are a few pointers on how TeamViewer is perfect when compared to its counterparts in the market-
- It allows highly organized remote management and is reliable in its approach and functionality.
- Can be used to securely access several computers and can connect remotely with colleagues, also useful when connecting to external screens especially for presentations and such team collaboration.
- Also available as an app for iPad/tablet: very convenient to use on the go.
- Comprises of an easy to use interface; suitable for personal and corporate use.
For personal use, TeamViewer is free (unlimited use!) whereas, enterprises and businesses need to have a subscription when using it commercially.

Inconvénients

Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. This can be a deterrent to actually buying the whole package, considering the need to try out all features before taking the plunge of investing in it.
Other than that, there is actually no negative aspect of using this software and I am quite pleased with it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

More than a remote desktop platform, it is the best experience that exists.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/01/2019
Provenance de l'avis : Capterra

The main problem that virtual work is achieved, is the stability in communications, many platforms have inconsistencies that become a work problem, thanks to TeamViewer we have reversed that situation, we have achieved a much more stable communication than those offered by the competition , at the same time, we have increased communication channels to the best levels that we thought we had a while ago, it has adapted perfectly to our reality and our capacity to pay, I am pleasantly satisfied.

Avantages

Many things make up my liking for TeamViewer, one of which is the possibility of offering assistance in real time, and without inconveniences, to people who depend on the services offered online. Another factor that I use a lot, is to link the equipment I have thanks to the TeamViewer platform, many times I have forgotten in the computer of each an important file for a business presentation, but thanks to TeamViewer it does not become bigger, just use the links I've given and that's it, I have all the files I need available. In addition, you can use your platform to organize virtual work meetings, in this new working age, work with people who live in Costa Rica and the Netherlands, and thanks to TeamViewer it is easy to organize presentations or video conferences, therefore, it is more than a tool, it's an experience.

Inconvénients

I am very satisfied with your options and capabilities, I can not describe it negatively because it is surprising, only that the commercial options, in terms of prices, could improve, so entrepreneurs can seek to hire other plans more accessible to their financial reality, without neglecting the quality that have reached in this latest version 14.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

An extremely useful program that is simple to install and use

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 21/01/2019
Provenance de l'avis : Capterra

By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future.

Avantages

As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot.
Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again.
The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well.
From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.

Inconvénients

From a business perspective where a licence has been brought the only thing I could think about improving would be the allocation of said licence.
When logged in a licence is not applied to the computer, instead this has to be done through the management console.
Further re-allocating a licence (e.g. a computer is decommissioned and the licence needs to move to the new computer) is also needlessly complex - when I last did this it involved revoking the licence to all computers then re-adding them which seems unnecessary.
Also whilst not TeamViewers fault TalkTalk seems to flag it up as dangerous requiring it to be added to the Safe list of the parental controls - unsure if TeamViewer would be able to convince TalkTalk to remove it from this dangerous listing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

A safe and great tool to remotely support your clients (I mean customers)

Logiciel utilisé Autre pendant plus de deux ans
Publié le 26/12/2018
Provenance de l'avis : Capterra

To either remotely teach or support end-users, I always recommend TeamViewer. But if you're not making enough money to break even, this adds into your expenses.

A great program and superb support!

Avantages

As a developer, teacher and consultant, I have used TeamViewer for quite some time. Here are the main reasons I love this program.

1. It works on Ubuntu - this is my main OS. And most of my remote users are Windows users. Not many programs out there are compatible with Linux AND Windows. So this is a key benefit.

2. It supports both text and voice chat if needed. This is great since some clients are overseas. If not for this, you'll need to use the phone or another app just for that.

3. Very effective use of bandwidth.

4. No ads or nag screens. But if you continue to use it for some time, you'll need to PAY for a license. Fair enough.

5. When it comes to paying, they are ready to customise the pricing for you (although it's not listed on the site). They offered me a discounted package but of course that meant reduced hours of use per month. But I think it's worth it.

6. Transparency - I like the fact that the remote user is fully aware of what is being done, unlike some other programs (eg: logmein) which is Java-based.

7. While on a session you can switch sides - i.e., who sees who's screen.

8. If you have multiple screens you can specify which one you want to be seen. That's great for my work. This helps me to keep the chat window on one screen and see the user's screen on the other.

Inconvénients

1. The remote user must have the same or compatible version. For sometime I had to insist that my remote users have the same version. If not, sharing is not possible.

2. The nature of certain programs do not allow remote use. For example, some clients use Kaspersky. If they need you to do some checks or settings on it, it's not possible. Kaspersky cannot be accessed remotely. But this is not a flaw of TeamViewer. Rather, it's a security feature of Kaspersky.

3. It's not free. But that's understandable considering the features you get. But then again, it's 'quite free' up to some extent. Not for commercial use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

TeamViewer - Prix

À partir de
€27.9/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

TeamViewer - Fonctionnalités

  • API
  • Chat
  • Hiérarchisation
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques

  • Base de connaissances
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion des billets
  • Gestion des flux de travail
  • Historique des contacts
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Stratégie de marque personnalisable
  • Surveillance en temps réel
  • Tableau de bord d'activités

TeamViewer - FAQ

Voici quelques-unes des questions fréquentes sur TeamViewer.

Q. Quels sont les types de licence disponibles pour TeamViewer ?

Types de licences disponibles pour TeamViewer :

À partir de: €27.9/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel TeamViewer ?

Nous n'avons pas d'informations sur les fonctionnalités de TeamViewer.

Q. Qui utilise TeamViewer ?

Utilisateurs habituels du logiciel TeamViewer :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues TeamViewer est-il disponible ?

Langues dans lesquelles TeamViewer est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, français, allemand, hébreu, hongrois, indonésien, italien, japonais, coréen, polonais, portugais, russe, espagnol, suédois, turc, ukrainien

Q. Quels sont les types de licence disponibles pour TeamViewer ?

Types de licences disponibles pour TeamViewer:

Abonnement

Q. TeamViewer prend-il en charge les appareils mobiles ?

Appareils pris en charge par TeamViewer :

Android, iPhone, iPad

Q. Avec quelles applications TeamViewer peut-il s'intégrer ?

Applications s'intégrant à TeamViewer :

Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, SysAid, TOPdesk, YOUZER, Zendesk, eWay-CRM

Q. Quelles sont les ressources d'aide disponibles pour TeamViewer ?

Ressources d'aide disponibles pour TeamViewer :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo