3CLogic

3CLogic

Contact Center Solutions for Customer Experience Excellence

4.3/5 (49 avis)

3CLogic - Présentation

3CLogic is a leading contact center platform for enterprises looking to modernize their legacy infrastructure, add the missing voice component to their CRM and much more. Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis. Seamless CRM and customer service management platforms include ServiceNow, Salesforce, and SugarCRM, as well as WFMs such as Monet and Infusionsoft. Deploying pure and hybrid cloud solutions across the globe, 3CLogic drives digital transformation by improving customer experience, efficiency and reporting analytics using intelligent IVR, CTI, AI, and API-driven integrations.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, Japon, États-Unis

Langues

anglais

3CLogic - Avis

Note globale
4.3/5
90% d'avis positifs
30
Excellent
14
Très bien
2
Moyen
1
Médiocre
2
Horrible
Brenda L.
Traduire avec Google Translate

the team always available when I need assistance.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/08/2018
Provenance de l'avis : SoftwareAdvice

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Avantages

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Inconvénients

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Martin P.
Traduire avec Google Translate

3cLogic offers an awesome service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/02/2019
Provenance de l'avis : SoftwareAdvice

3CLogic keep up the good work!!

Avantages

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Inconvénients

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Al G.
Traduire avec Google Translate

3CLogic is Great

Publié le 09/01/2017
Provenance de l'avis : Capterra

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Avantages

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Inconvénients

I would like to see an online training manual.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Richard S.
Traduire avec Google Translate

I'd Give 5 * to 3C Logic

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 17/01/2017
Provenance de l'avis : Capterra

I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

Avantages

Ease of use

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Erik B.
Traduire avec Google Translate

Intelenet Operations Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/02/2017
Provenance de l'avis : SoftwareAdvice

The overall product from a potential perspective is exceptional.
I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Avantages

Ability to customize
Agent User Interface
Administer User Interface

Inconvénients

Email Integration
Analytics and Reporting multi use agents and projects

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

3CLogic - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

3CLogic - Fonctionnalités

  • API
  • Gestion des flux de travail
  • Rapports et statistiques
  • Surveillance en temps réel
  • Tableau de bord d'activités

  • Base de connaissances
  • Chat
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion des billets
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Stratégie de marque personnalisable

Plus d'informations sur 3CLogic

3CLogic - Principales fonctionnalités

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

Avantages

With traditional on-premise contact center solutions and many cloud alternatives, your company is limited by the processing capabilities of the available servers made available to your business to function, leaving you vulnerable to outages and performance bottlenecks. With our unique distributed architecture, your agents’ PCs are used to help create and support a personalized network, which cumulatively delivers a more scalable and reliable infrastructure at a fraction of the cost. It also allows for a more customizable and powerful platform capable of molding to pre-existing business workflows and solutions. Its not just any contact center solution - its your contact center solution made better.

3CLogic - FAQ

Voici quelques-unes des questions fréquentes sur 3CLogic.

Q. Quels sont les types de licence disponibles pour 3CLogic ?

Types de licences disponibles pour 3CLogic :

Type de licence: Licence unique, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel 3CLogic ?

Fonctionnalités du logiciel 3CLogic :

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

Q. Qui utilise 3CLogic ?

Utilisateurs habituels du logiciel 3CLogic :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique

Q. Dans quelles langues 3CLogic est-il disponible ?

Langues dans lesquelles 3CLogic est disponible :

anglais

Q. Quels sont les types de licence disponibles pour 3CLogic ?

Types de licences disponibles pour 3CLogic:

Licence unique, Abonnement

Q. 3CLogic prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par 3CLogic.

Q. Avec quelles applications 3CLogic peut-il s'intégrer ?

Applications s'intégrant à 3CLogic :

CallTools, Infusionsoft, Microsoft Dynamics CRM, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Zendesk, Zendesk, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour 3CLogic ?

Ressources d'aide disponibles pour 3CLogic :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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