3CLogic

Solutions de centre d'appels pour optimiser l'expérience client

4,3 /5 (48 avis) Donnez votre avis !

3CLogic - Présentation

Description du logiciel 3CLogic

3CLogic est une plateforme de centre d'appels de pointe pour les entreprises qui cherchent à moderniser leur infrastructure existante, à ajouter un composant vocal manquant à leur CRM, etc. Conçue sur Amazon Web Services (AWS), la technologie permet des offres vocales évolutives pour les principaux CRM, qui comprend l'analytique et l'analyse des sentiments. Les plateformes de CRM et de gestion des services client rationalisées incluent ServiceNow, Salesforce et SugarCRM, ainsi que des gestionnaires de flux de travail comme Monet et Infusionsoft. En déployant des solutions entièrement cloud et hybrides à travers le monde, 3CLogic favorise la transformation numérique en améliorant l'expérience client, l'efficacité, le reporting et l'analytique à l'aide d'intégrations intelligentes optimisées par SVI, CTI, IA et API.

3CLogic - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

3CLogic - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Japon, Allemagne, Brésil
Langues
anglais

Media

13190
13192
13194
13196
591589
3CLogic video 3CLogic video Capture d'écran pour 3CLogic : Capture d'écran pour 3CLogic : Capture d'écran pour 3CLogic : Capture d'écran pour 3CLogic : Capture d'écran pour 3CLogic :

3CLogic - Avis

3CLogic - Avis

Note globale
4,3
/
5
Excellent
30

Très bien
13

Moyen
2

Médiocre
1

Mauvais
2

Rapport qualité-prix
3,7
Fonctionnalités
4,2
Simplicité d'utilisation
4,2
Support client
4,4
90% des utilisateurs recommandent cette application
Ken A.

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.


Traduire avec Google Translate
Brenda L.

the team always available when I need assistance.

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.


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Timothy C.

I am a happy user of this software for 3 years

I have been happy with this software and would recommend it to others.


Traduire avec Google Translate
Martin P.

3cLogic offers an awesome service

3CLogic keep up the good work!!


Traduire avec Google Translate
Al G.

3CLogic is Great

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.


Traduire avec Google Translate
Ken A.
Taille de l'entreprise: 51-200 employés
Traduire en français

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Publié le 18/03/2015
Provenance de l'avis : GetApp

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Avantages

Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Inconvénients

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Brenda L.
Secteur d'activité: Services financiers
Taille de l'entreprise: 13-50 employés
Traduire en français

the team always available when I need assistance.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/08/2018
Provenance de l'avis : SoftwareAdvice

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Avantages

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Inconvénients

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Timothy C.
Secteur d'activité: Administration publique
Taille de l'entreprise: 501-1 000 employés
Traduire en français

I am a happy user of this software for 3 years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/06/2018
Provenance de l'avis : SoftwareAdvice

I have been happy with this software and would recommend it to others.

Avantages

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Inconvénients

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Martin P.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 13-50 employés
Traduire en français

3cLogic offers an awesome service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/02/2019
Provenance de l'avis : SoftwareAdvice

3CLogic keep up the good work!!

Avantages

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Inconvénients

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Al G.
Traduire en français

3CLogic is Great

Publié le 09/01/2017
Provenance de l'avis : Capterra

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Avantages

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Inconvénients

I would like to see an online training manual.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
7,8/10
Basé sur 48 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

3CLogic - Prix

3CLogic - Prix

À partir de
N/A
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,7/5
Basé sur 48 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

3CLogic - Fonctionnalités

3CLogic - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 48 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

3CLogic - FAQ

3CLogic - FAQ

Voici quelques-unes des questions fréquentes sur 3CLogic.

Q. Quels sont les types de licence disponibles pour 3CLogic ?

Types de licences disponibles pour 3CLogic :

Type de licence: Licence unique, Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel 3CLogic ?

Nous n'avons pas d'informations sur les fonctionnalités de 3CLogic.

Q. Qui utilise 3CLogic ?

Utilisateurs habituels du logiciel 3CLogic :

Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues 3CLogic est-il disponible ?

Langues dans lesquelles 3CLogic est disponible :

anglais

Q. Quels sont les types de licence disponibles pour 3CLogic ?

Types de licences disponibles pour 3CLogic:

Licence unique, Abonnement

Q. 3CLogic prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par 3CLogic.

Q. Avec quelles applications 3CLogic peut-il s'intégrer ?

Applications s'intégrant à 3CLogic :

CallTools, Keap, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Verint, Zendesk, Zendesk, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour 3CLogic ?

Ressources d'aide disponibles pour 3CLogic :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo