Relenta

Relenta

Email-based CRM for people who get things done

4.9/5 (33 avis)

Relenta - Présentation

Relenta is a beautifully simple and amazingly effective email-based CRM.

Prix

À partir de
39,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Europe, Amérique latine, Royaume-Uni, États-Unis

Langues

anglais

Relenta - Avis

Note globale
4.9/5
97% d'avis positifs
30
Excellent
2
Très bien
1
Moyen
0
Médiocre
0
Horrible
Marc R.
Traduire avec Google Translate

Great VALUE FOR MONEY! No more spreadsheets!

Publié le 08/12/2015
Provenance de l'avis

I have used Relenta with my medium sized business for a while now, and I'm really impressed with its capabilities for such an affordable pricing structure. We tried out a few other CRM suites including some familiar names before Relenta, but frankly, they were just too difficult to learn and way too expensive.

Just wanted to highlight a few of the things that make this a great CRM platform, and one that I'd recommend to anyone with a growing customer base and one that is handled by many different employees.

Avantages

- IT IS FAST.
This is perhaps my favorite thing about Relenta, and the first thing all my employees have to say about it. I have had terrible experiences with one of the big names in CRM (think: the biggest) regarding just how sluggish it was (it was so slow that making notes and logs on CRM were such a hassle, and nobody bothered). Relenta on the other hand is really snappy, and it's really encouraged more content from my employees, not just the bare minimum!

- Easy to learn
My company employs people from various backgrounds (and levels of proficiency with technology), but they've all managed to learn and appreciate Relenta almost instantaneously. Really impressed with how intuitive it is. Pretty sure the development team put a lot of effort into designing its features and UI.

- No confusion over task handling
The nature of my company's business is such that one client is being serviced by several of employees (in stages), and everyone used to get confused over who'd done what and when especially since they're not all in the same physical location. There was no clear way to log all events related to the client, and it was getting in the way of business, especially as it started to grow. We found the "Contact Timeline" feature extremely useful in this regard.

- Great way to strategize our approaches!
We use the internal comments a lot! Like I said, multiple employees have to handle each client in stages, so everything one employee learns about a client is passed down to the next employee.

Inconvénients

Can't think of anything... yet. So far so good, all our beginner's problems were efficiently sorted out by the support team =) I really like these guys!

Note détaillée

Simplicité d'utilisation
Support client

Traduire avec Google Translate

Perfect tool to manage relationships

Publié le 15/12/2015
Provenance de l'avis

My business relies 100% on the successful management of relationships via email, and Relenta makes this task extremely simple and intuitive. The amount of time and money I save by using Relenta is unbelievable. It allows me to turn my emails into tasks, so it is not only to communicate with my contacts but also to organize my own workload and automate a lot of tasks that I previously had to waste time on to do manually. It’s a life saver.

Avantages

Very easy to use and is very flexible, there are multiple ways of doing the same task in Relenta so you have the ability to find your ideal workflows, to do things your way.

It has all the tools I need, it’s an all-in-one solution combining multiple apps into one (email, contact manager, calendar, task manager, cloud storage, sales pipeline, email marketing)

The contact timeline feature alone makes it worth it - the ability to have the ENTIRE history of a relationship on one screen is extremely powerful!

The customer service is fantastic, they are very quick to reply and help to find custom solutions. They helped me find the perfect setup and optimized it for my needs. They actually care - which is pretty unusual in my experience.

Inconvénients

Despite having most of the features I need, a few additional ones would be desirable - e.g. email statistics and more integration with other apps. This is only reason I give 4 stars instead of 5.

Réponse de Relenta

Hi there,

many thanks for the great review. Just to address the cons you mentioned: you will be happy to know that we are on the final stages of releasing both email tracking/statistics as well as integration with Zapier (which allows you to integrate Relenta with just about any other app).

So keep an eye out, we hope to turn your 4 stars into 5 in the next few weeks!

- The Relenta Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Lee W.
Traduire avec Google Translate

Relenta Rock!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/03/2018
Provenance de l'avis : Capterra

Avantages

I've used Relenta for a number of years - the developers are always improving it.

Relents is an easy to use Contact Relationship Manager, Relenta is a drip email campaign manager, Relenta is an autoresponder, relenta can be a shared database.

Relenta brings a number of primary functions together into one easy to use web based application. I use Relenta for business development, holding clients hand through the process, and communication after the sale. At previous companies I also used Relenta for HR communication for on boarding and regular communication with employees.

Because Relenta allows you to create groups and multiple databases you have a lot of ways to build and manage communication channels.

Inconvénients

Could more API connections - (Relenta uses REST not that difficult to build or is inexpensive if you need something custom.)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
William R.
Traduire avec Google Translate

Single most important software for email productivity, customer relationship, task management

Publié le 01/02/2017
Provenance de l'avis : Capterra

The Relenta software intelligently brings together 4 key items necessary to manage email communications: email activity, customer/contact, action (tasks) and time (events).

I could never understand how to effectively incoming emails and necessary follow-up in a meaningful way. I started using Relenta in 2009 and have not looked at another email system since then. This software has been the key to success in running a small, rapidly changing business operation of 1 to 6 independent contractors (local office which is part of a national non-profit educational organization).

The software is the center of my business communications and allows me to augment activities associated with our corporate CRM (Netsuite) system. It is non-intrusive and adaptable to changing circumstances.

Key advantages:

1) Track incoming requests for service (emails and phone calls); set reminders for follow-up (meetings; phone calls, etc); activity is always tied to a contact and a calendar date/time)
2) Easily review/update daily, weekly, monthly calendar of events
3) Use mobile device to monitor/update activity using Relenta
4) Lookup contact and immediately see all activities (emails, events, phone calls, etc)
5) Create lists for tracking attendance at weekly events (public lectures; event schedules with multiple attendees). All events can also be easily linked to multiple contacts for effortless follow-up;
6) Send HTML newsletters
7) there is so much more but it all occurs seamlessly and without effort; so that I can focus on the business instead of the technology.
8) The Relenta team is always brilliant and friendly!
9) I also use Relenta to manage my personal (family) email activities and events.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Rod L.
Traduire avec Google Translate

Make it Happen Software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/10/2016
Provenance de l'avis : Capterra

We have enjoyed using Relenta now across 3 different companies. What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective.

Avantages

Having a total view / understanding of what is happening with our customers.

Inconvénients

We always want more now! :) I think this is the ying and yang of all software. What I'd like to see them add is more API supported apps.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Relenta - Prix

À partir de
39,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

$39 per user per month on annual subscription. $49 per user monthly.

Relenta - Fonctionnalités

  • API

  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Relenta

Relenta - Principales fonctionnalités

  • Calendar
  • Categorize and group contacts
  • Email campaigns and autoresponders
  • Email filters
  • Mail-merge and personalization

Relenta - FAQ

Voici quelques-unes des questions fréquentes sur Relenta.

Q. Quels sont les types de licence disponibles pour Relenta ?

Types de licences disponibles pour Relenta :

À partir de: 39,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

$39 per user per month on annual subscription. $49 per user monthly.

Q. Quelles sont les principales fonctionnalités du logiciel Relenta ?

Fonctionnalités du logiciel Relenta :

  • Calendar
  • Categorize and group contacts
  • Email campaigns and autoresponders
  • Email filters
  • Mail-merge and personalization

Q. Qui utilise Relenta ?

Utilisateurs habituels du logiciel Relenta :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues Relenta est-il disponible ?

Langues dans lesquelles Relenta est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Relenta ?

Types de licences disponibles pour Relenta:

Abonnement

Q. Relenta prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Relenta.

Q. Avec quelles applications Relenta peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Relenta.

Q. Quelles sont les ressources d'aide disponibles pour Relenta ?

Ressources d'aide disponibles pour Relenta :

FAQ, Support en ligne, Tutoriels vidéo