--- description: SysAid : qu'en pensent les utilisateurs ? Lisez les avis sur SysAid, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.fr/software/90863/sysaid Page : 1/22\ Suivant: [Page suivante](https://www.getapp.fr/software/90863/sysaid?page=2) > Transformez la productivité de vos agents, améliorez l'expérience de l'utilisateur final et augmentez la valeur au sein de votre entreprise grâce à la gestion des services multicouche, à la gestion intégrée des ressources et à l'orchestration avancée de l'automatisation. > > Conclusion : 523 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### SysAid - Principaux avantages Mobilité : SysAid propose une application mobile pour smartphone et tablette, compatible avec iOS et Android SLA (Service Level Agreement) : SysAid permet la création de "contrat de niveau de service", il garantit le niveau de service et de support fourni aux clients. Chat : SysAid propose une fonctionnalité chat afin de communiquer directement et en temps réel avec l'utilisateur final. Ticketing : SysAid met à disposition un outil de gestion de tickets. Le support client est ainsi optimisé, aucun ticket n'est laissé de côté. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 523 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SysAid - **Pays**: Toronto, Canada - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 89,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Contactez SysAid pour plus de renseignement concernant les tarifs. - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hindi, hongrois, hébreu, indonésien, italien, japonais, letton, lituanien, norvégien, néerlandais, ourdou, ouzbek, polonais, portugais, roumain, russe, serbe, slovaque, slovène, suédois, thaï, turc, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 33 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès et contrôle à distance - Accès mobile - Accès à distance et surveillance - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Allocation et planification des ressources - Analyse visuelle - Analytique - Asset Lifecycle Management - Audit des problèmes - Authentification unique - Automatisation de la localisation - Automatisation des processus métiers - Autorisations basées sur les rôles - Barcode/Ticket Scanning - Base de données de clients ## Intégrations (28 au total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) ## Logiciels similaires 1. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.6/5 (802 reviews) 3. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 4. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Great ITSM platform with great capabilities" — 4.0/5 > **Lillian** | *28 août 2023* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful. > > **Inconvénients**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports. > > SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services. ----- ### "Cephas with Sysaid so Far" — 4.0/5 > **Cephas** | *24 mars 2026* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: The ease of use. Being certified in ITIL v4 foundation, using sysaid to manage users' requests and incidents logs makes service management easier. Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs. > > **Inconvénients**: Sometimes, I think of a kind of automation to handle multiple requests related to the same incident. For example, there is a temporary service failure and multiple users have logged complaints about it. There should be a feature to close all of the tickets relating to that same incident immediately the incident is resolved, rather than going to close the tickets one after the other. > > My overall experience with sysaid can be summarized into speedy and effective service management tool for handling users' compliant and better service delivery. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 avril 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Inconvénients**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "Simple and Effective Ticket Management" — 5.0/5 > **Christopher** | *19 mars 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support. > > **Inconvénients**: Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating. > > Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks. ----- ### "Efficient for Ticket Handling but Needs a Smoother User Experience" — 4.0/5 > **PRINCESS** | *31 mars 2026* | Banque | Taux de recommandation : 6.0/10 > > **Avantages**: SysAid makes ticket management easier and more organized, thanks to its automation and efficient routing features. It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes. Its integrated ITSM modules make incident handling and collaboration across teams smoother. > > **Inconvénients**: Some features require more technical know‑how, especially during configuration or workflow setup. The interface can feel a bit outdated and clunky, making navigation less smooth. There are occasional performance issues and small bugs, which can slow things down during busy times. > > Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster. Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features. ----- Page : 1/22\ Suivant: [Page suivante](https://www.getapp.fr/software/90863/sysaid?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90863/sysaid) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées