--- description: SysAid : qu'en pensent les utilisateurs ? Lisez les avis sur SysAid, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.fr/software/90863/sysaid Page : 1/22\ Suivant: [Page suivante](https://www.getapp.fr/software/90863/sysaid?page=2) > Transformez la productivité de vos agents, améliorez l'expérience de l'utilisateur final et augmentez la valeur au sein de votre entreprise grâce à la gestion des services multicouche, à la gestion intégrée des ressources et à l'orchestration avancée de l'automatisation. > > Conclusion : 520 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### SysAid - Principaux avantages Mobilité : SysAid propose une application mobile pour smartphone et tablette, compatible avec iOS et Android SLA (Service Level Agreement) : SysAid permet la création de "contrat de niveau de service", il garantit le niveau de service et de support fourni aux clients. Chat : SysAid propose une fonctionnalité chat afin de communiquer directement et en temps réel avec l'utilisateur final. Ticketing : SysAid met à disposition un outil de gestion de tickets. Le support client est ainsi optimisé, aucun ticket n'est laissé de côté. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 520 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SysAid Technologies - **Pays**: Toronto, Canada - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 89,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Contactez SysAid pour plus de renseignement concernant les tarifs. - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, hébreu, italien, japonais, portugais, russe - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Barbade, Belgique, Belize, Bermudes et 189 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès et contrôle à distance - Accès mobile - Accès à distance et surveillance - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Allocation et planification des ressources - Analyse visuelle - Analytique - Asset Lifecycle Management - Audit des problèmes - Authentification unique - Automatisation de la localisation - Automatisation des processus métiers - Autorisations basées sur les rôles - Barcode/Ticket Scanning - Base de données de clients ## Intégrations (39 au total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... et 24 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de workflow](https://www.getapp.fr/directory/566/business-workflow/software) - [Logiciels de monitoring réseau et serveur](https://www.getapp.fr/directory/652/it-server-network-monitoring/software) ## Logiciels similaires 1. 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[Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 septembre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Inconvénients**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Reliable ITSM Solution with Room for UI Improvement" — 5.0/5 > **Utilisateur vérifié** | *31 mars 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. > > **Inconvénients**: The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. > > Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 avril 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Inconvénients**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "The Benefits of SysAid as your ITSM" — 5.0/5 > **Utilisateur vérifié** | *23 mars 2026* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: The ability to automate the ticketing process and the AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep tracking of what is happening in our IT department > > **Inconvénients**: There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased > > SysAid has really help us to streamline our ITSM. Previously we were not using an ITSM. However, since we started using SysAid we are able to get an overall view into the various IT related issues that our users face daily ----- ### "The Perfect Balance Between Automation and Ease of Use." — 5.0/5 > **Victor** | *8 avril 2026* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: The strongest aspect of SysAid is its ability to consolidate multiple IT functions into a single platform. Having IT Asset Management (ITAM) natively integrated with the Service Desk has significantly improved our operational visibility. Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on high-priority tasks. > > **Inconvénients**: The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments. > > Our overall experience with SysAid has been outstanding. It has provided us with a stable, secure, and scalable environment to manage our global IT services. The transition to the cloud was seamless, and the performance has been consistently high. Beyond the software itself, the customer support has been top-notch—they are responsive and genuinely interested in our success. It has truly modernized how we deliver IT services to our employees, moving us from a reactive help desk to a structured, data-driven department. ----- Page : 1/22\ Suivant: [Page suivante](https://www.getapp.fr/software/90863/sysaid?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90863/sysaid) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées