En savoir plus sur SysAid
SysAid est un logiciel de gestion de service client et support IT orienté ITIL. L'application se décline en deux versions : SysAid Help Desk, SysAid ITSM
La version SysAid Help Desk permet une gestion facile et efficace du support IT grâce à un outils performant de gestion des tickets. Le logiciel inclut également des fonctions telles que : la gestion des actifs IT, un libre-service, gestion des appareils mobiles, un chat, une application mobile, un outil benchmark...
La version SysAid ITSM inclut toutes les fonctionnalités de la version helpdesk plus des outils IT clés tels que l'aide à la gestion des problèmes, du changement des incidents et des requêtes.
Entièrement personnalisable selon les besoins de l'utilisateur, SysAid permet également l'intégration d'applications tierces et l'automatisation de nombreuses fonctions.
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
SysAid - Principaux avantages
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Andorre, Antigua-et-Barbuda, Anguilla, Albanie, Arménie , Curaçao, Angola, Argentine, Samoa américaines, Autriche, Australie, Aruba, Îles Åland, Azerbaïdjan, Bosnie-Herzégovine, Barbade, Belgique, Burkina Faso, Bulgarie, Bahreïn, Burundi, Bénin, Bermudes, Brunei, Bolivie, Brésil, Bahamas, Bhoutan, Botswana, Biélorussie, Belize, Canada, Congo-Kinshasa, République centrafricaine, Congo-Brazzaville, Suisse, Îles Cook, Chili, Cameroun, Chine, Colombie, Costa Rica, Cuba, Cap-Vert, Chypre, Tchéquie, Allemagne, Djibouti, Danemark, Dominique, République dominicaine, Algérie, Équateur, Estonie, Égypte, Érythrée, Espagne, Éthiopie, Finlande, Fidji, Îles Malouines, Micronésie, Îles Féroé, France, Gabon, Royaume-Uni, Grenade, Géorgie, Guyane française, Guernesey, Ghana, Gibraltar, Groenland, Gambie, Guinée, Guadeloupe, Guinée équatoriale, Grèce, Guatemala, Guam, Guinée-Bissau, Guyana, R.A.S. chinoise de Hong Kong, Honduras, Croatie, Haïti, Hongrie, Irlande, Israël, Île de Man, Inde, Islande, Jersey, Jamaïque, Jordanie, Japon, Kenya, Kirghizstan, Cambodge, Kiribati, Comores, Saint-Christophe-et-Niévès, Corée du Sud, Koweït, Îles Caïmans, Kazakhstan, Laos, Sainte-Lucie, Liechtenstein, Liberia, Lesotho, Lituanie, Luxembourg, Lettonie, Maroc, Monaco, Moldavie, Monténégro, Saint-Martin, Madagascar, Îles Marshall, Macédoine du Nord, Mali, Myanmar (Birmanie), Mongolie, R.A.S. chinoise de Macao, Îles Mariannes du Nord, Martinique, Mauritanie, Montserrat, Malte, Maurice, Maldives, Malawi, Mexique, Mozambique, Namibie, Nouvelle-Calédonie, Niger, Île Norfolk, Nigeria, Nicaragua, Pays-Bas, Norvège, Népal, Nauru, Nouvelle-Zélande, Oman, Panama, Pérou, Polynésie française, Papouasie-Nouvelle-Guinée, Pologne, Saint-Pierre-et-Miquelon, Porto Rico, Portugal, Palaos, Paraguay, Qatar, La Réunion, Roumanie, Serbie, Russie, Rwanda, Îles Salomon, Seychelles, Suède, Sainte-Hélène, Slovénie, Svalbard et Jan Mayen, Slovaquie, Sierra Leone, Saint-Marin, Sénégal, Somalie, Suriname, Sao Tomé-et-Principe, Salvador, Eswatini, Îles Turques-et-Caïques, Tchad, Togo, Thaïlande, Tadjikistan, Timor oriental, Turkménistan, Tunisie, Tonga, Turquie, Trinité-et-Tobago, Tuvalu, Taïwan, Tanzanie, Ukraine, Ouganda, États-Unis, Uruguay, Ouzbékistan, État de la Cité du Vatican, Saint-Vincent-et-les Grenadines, Venezuela, Îles Vierges britanniques, Îles Vierges des États-Unis, Viêt Nam, Vanuatu, Wallis-et-Futuna, Samoa, Mayotte, Afrique du Sud, Zambie, Zimbabwe et 206 autres
Langues
allemand, anglais, chinois, espagnol, français , hébreu, italien, japonais, portugais, russe et 5 autres
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Images
Fonctionnalités
Nombre total de fonctionnalités pour SysAid : 108
Alternatives
System Center
ManageEngine Endpoint Central
Milvus
Confluence
Avis
Vous avez déjà SysAid ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SysAid - Simple Solution, Big Outcome
Publié le 19/06/2019
The Team are friendly and understood our needs (Once we had defined these). Overall the process has...
The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Avantages
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Inconvénients
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Pourquoi choisir SysAid
No longer fulfilled our growing list of requirements.Pourquoi passer à SysAid
Cost and Versatility
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SysAid Review
Publié le 07/10/2019
We have tracking capability with SysAid that we never had before. We are able to better route our...
We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Avantages
Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Inconvénients
Workflow management is a little outdated and has a bit of a learning curve.
Alternatives envisagées
Jitbit HelpdeskPourquoi choisir SysAid
Lack of capabilities in tracking, tiering, asset management, and CMDB.Logiciel antérieur
Jitbit HelpdeskPourquoi passer à SysAid
Price and capability.- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Affordable IT management tool for education users
Publié le 17/11/2022
SysAid helps us deliver a support service with ease. The self-service portal really helps provide a...
SysAid helps us deliver a support service with ease. The self-service portal really helps provide a central support hub where our end users can request further support or a variety of self-support material which we've pre-populated. Our overall experience both with the software itself and the support from SysAid has been brilliant.
Avantages
SysAid is so easy to setup and, right out of the box, guides you through an easy installation process (we use the on-prem version) Our end users interact positively with a well designed web GUI and local system agent. The green desktop icon is our 'go to' for support and certainly plays a big part in our support service offering.
Inconvénients
Minor things really, we've used this software for a while now and grown as a support service with it. With regard to upgrade paths, we'd like to see a single 'rollup' upgrade rather than incremental patches as this would help to reduce our downtime. Some further customizations (branding) to the GUI would also be great, different themes for instance.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Behind the times.
Publié le 25/09/2017
A haphazard ticket system that sometimes works better then nothing at all.
A haphazard ticket system that sometimes works better then nothing at all.
Avantages
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Inconvénients
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.
Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Réponse de SysAid Technologies
Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
My Personal Experience With SysAid ITSM TOOL and CMDB
Publié le 05/09/2022
SysAid Asset management tool has been able to resolve most part of our audit issues and it has been...
SysAid Asset management tool has been able to resolve most part of our audit issues and it has been a good news to management. However, it is still required to resolve the prominent issue of file/application configuration monitoring.
Avantages
The integration with current business process has been easy. The product is easy to implement as long as the prerequisite is met. I like the fact that assets discovered can also display the propriety software installed on them as well as alert on the software changes.
Inconvénients
I believe the CI relations can be improved by automating it (Reference AppDynamics). A report can also be built for the articles which are mostly read in a week or month. More Analytical Asset dashboards can also be developed for Management use. The capability to monitor file content and folder content changes must be implemented (This is an ISO requirement which will satisfy audit issues)
Alternatives envisagées
ServiceNowPourquoi choisir SysAid
Cost and SysAid promise of meeting our CMDB requirementPourquoi passer à SysAid
Cost and SysAid promise of meeting our CMDB requirementSysAid - FAQ
Voici quelques-unes des questions fréquentes sur SysAid.Q. Quels sont les types de licence disponibles pour SysAid ?
Types de licences disponibles pour SysAid :
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Contactez SysAid pour plus de renseignement concernant les tarifs.
Q. Qui utilise SysAid ?
Utilisateurs habituels du logiciel SysAid :
51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues SysAid est-il disponible ?
Langues dans lesquelles SysAid est disponible :
allemand, anglais, chinois, espagnol, français, hébreu, italien, japonais, portugais, russe
Q. SysAid prend-il en charge les appareils mobiles ?
Appareils pris en charge par SysAid :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications SysAid peut-il s'intégrer ?
Applications s'intégrant à SysAid :
DocuSign, Engage ESM - Bomgar, Google Apps for Work, Google Workspace, Jira, Microsoft 365, Microsoft Power BI, Microsoft Teams, Nagios XI, Office 365 Document Management, Office 365 License Management, Okta, OneLogin, Qlik Sense, Slack, SolarWinds Threat Monitor, TeamViewer, Trello, Zapier
Q. Quelles sont les ressources d'aide disponibles pour SysAid ?
Ressources d'aide disponibles pour SysAid :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour SysAid.
- Logiciels helpdesk
- Outils ITSM
- Logiciels de gestion des ressources informatiques
- Logiciels de monitoring réseau et serveur
- Logiciels pour centres de services
- Logiciels de prise en main à distance
- Logiciels de gestion des services d'assistance
- Outils de Knowledge Management
- Logiciels de gestion de parc informatique
- Logiciels de bases de connaissances
- Logiciels de gestion des services informatiques
