SysAid - Présentation
Description du logiciel SysAid
SysAid est un logiciel de gestion de service client et support IT orienté ITIL. L'application se décline en deux versions : SysAid Help Desk, SysAid ITSM
La version SysAid Help Desk permet une gestion facile et efficace du support IT grâce à un outils performant de gestion des tickets. Le logiciel inclut également des fonctions telles que : la gestion des actifs IT, un libre-service, gestion des appareils mobiles, un chat, une application mobile, un outil benchmark...
La version SysAid ITSM inclut toutes les fonctionnalités de la version helpdesk plus des outils IT clés tels que l'aide à la gestion des problèmes, du changement des incidents et des requêtes.
Entièrement personnalisable selon les besoins de l'utilisateur, SysAid permet également l'intégration d'applications tierces et l'automatisation de nombreuses fonctions.
SysAid - Présentation
Prix
Types de licence
Contactez SysAid pour plus de renseignement concernant les tarifs.
SysAid - Fonctionnalités
Media
SysAid - Avis
SysAid - Avis
SysAid - Simple Solution, Big Outcome
The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
All essencials in one service desk
IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
Behind the times.
A haphazard ticket system that sometimes works better then nothing at all.
SysAid, Excelente aplicación soporte IT
Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.
SysAid Review
We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
SysAid - Simple Solution, Big Outcome
Avantages
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Inconvénients
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
All essencials in one service desk
IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
Avantages
No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
Inconvénients
I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.
Behind the times.
A haphazard ticket system that sometimes works better then nothing at all.
Avantages
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Inconvénients
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.
Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Réponse de SysAid Technologies
Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed
SysAid, Excelente aplicación soporte IT
Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.
Avantages
Excelente aplicación , fácil configuración, herramientas e integraciones con otras aplicaciones corporativas, funcional, reportes y estadísticas confiables, base de conocimiento para ingenieros y usuarios finales.
Inconvénients
hay algunas novedades que se requieren implementar pero no hay documentación en español
SysAid Review
We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Avantages
Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Inconvénients
Workflow management is a little outdated and has a bit of a learning curve.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
SysAid - Prix
SysAid - Prix
Contactez SysAid pour plus de renseignement concernant les tarifs.
Contactez SysAid pour plus de renseignement concernant les tarifs.
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
SysAid - Fonctionnalités
SysAid - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Plus d'informations sur SysAid
Plus d'informations sur SysAid
Avantages
SysAid - FAQ
SysAid - FAQ
Voici quelques-unes des questions fréquentes sur SysAid.
Q. Quels sont les types de licence disponibles pour SysAid ?
Types de licences disponibles pour SysAid :
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Contactez SysAid pour plus de renseignement concernant les tarifs.
Q. Quelles sont les principales fonctionnalités du logiciel SysAid ?
Nous n'avons pas d'informations sur les fonctionnalités de SysAid.
Q. Qui utilise SysAid ?
Utilisateurs habituels du logiciel SysAid :
Grandes entreprises, À but non lucratif, Entreprises de taille moyenne
Q. Dans quelles langues SysAid est-il disponible ?
Langues dans lesquelles SysAid est disponible :
chinois (simplifié), anglais, français, allemand, hébreu, italien, japonais, portugais, russe, espagnol
Q. Quels sont les types de licence disponibles pour SysAid ?
Types de licences disponibles pour SysAid:
Gratuit, Abonnement
Q. SysAid prend-il en charge les appareils mobiles ?
Appareils pris en charge par SysAid :
iPhone, iPad
Q. Avec quelles applications SysAid peut-il s'intégrer ?
Applications s'intégrant à SysAid :
Axonius, BeyondTrust, Ekran System, Help Desk Migration, JIRA, Nagios XI, OneLogin, Sage 50cloud, TeamViewer, Trello
Q. Quelles sont les ressources d'aide disponibles pour SysAid ?
Ressources d'aide disponibles pour SysAid :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.