NABD System

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4.6/5 (38 avis)

NABD System - Présentation

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Prix

À partir de
0,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

arabe, néerlandais, anglais, français, allemand, russe, ukrainien

NABD System - Avis

Note globale
4.6/5
92% d'avis positifs
27
Excellent
8
Très bien
3
Moyen
0
Médiocre
0
Horrible
Utilisateur vérifié
Traduire avec Google Translate

A great product that helped us manage customers service requests efficiently and faster

Publié le 18/11/2015
Provenance de l'avis : GetApp

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Avantages

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Inconvénients

The dynamic report generator

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Ryan C.
Traduire avec Google Translate

Top notch customer service!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 26/02/2018
Provenance de l'avis : Capterra

Ticketing system used in patient complaint tracking for company/process/product improvement.

Avantages

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat

Inconvénients

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ahmed H.
Traduire avec Google Translate

Very good

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/03/2019
Provenance de l'avis : Capterra

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Avantages

Technical Support is very good and always helpful.

Inconvénients

Front End a little bit can be enhanced more.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Mohamed E.
Traduire avec Google Translate

A great product that helped us manage customers service requests efficiently and faster

Publié le 25/04/2015
Provenance de l'avis : Capterra

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Note détaillée

Simplicité d'utilisation
Support client

Utilisateur vérifié
Traduire avec Google Translate

We have a great experience both with NABD tool and the staff.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/06/2017
Provenance de l'avis : GetApp

Avantages

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Inconvénients

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

NABD System - Prix

À partir de
0,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

NABD System - Fonctionnalités

  • API
  • Intégration CRM
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Rappels automatiques

  • Base de données de clients
  • Champs personnalisables
  • Données en temps réel
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Paiements électroniques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur NABD System

NABD System - Principales fonctionnalités

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Avantages

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

NABD System - FAQ

Voici quelques-unes des questions fréquentes sur NABD System.

Q. Quels sont les types de licence disponibles pour NABD System ?

Types de licences disponibles pour NABD System :

À partir de: 0,00 $US/mois

Type de licence: Gratuit, Licence unique, Abonnement

version d'essai gratuite: Disponible

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Q. Quelles sont les principales fonctionnalités du logiciel NABD System ?

Fonctionnalités du logiciel NABD System :

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Q. Qui utilise NABD System ?

Utilisateurs habituels du logiciel NABD System :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues NABD System est-il disponible ?

Langues dans lesquelles NABD System est disponible :

arabe, néerlandais, anglais, français, allemand, russe, ukrainien

Q. Quels sont les types de licence disponibles pour NABD System ?

Types de licences disponibles pour NABD System:

Gratuit, Licence unique, Abonnement

Q. NABD System prend-il en charge les appareils mobiles ?

Appareils pris en charge par NABD System :

Android, iPhone

Q. Avec quelles applications NABD System peut-il s'intégrer ?

Applications s'intégrant à NABD System :

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

Q. Quelles sont les ressources d'aide disponibles pour NABD System ?

Ressources d'aide disponibles pour NABD System :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo