Dynamics 365 - Présentation
Description du logiciel Dynamics 365
Microsoft Dynamics 365 est un logiciel ERP (Enterprise Resource Planning) multilingue et multidevise. Cette solution est conçue pour les moyennes et grandes entreprises. Elle est entièrement personnalisable et extensible via sa riche plateforme de développement et ses outils. Dynamics 365 propose une gamme d'outils pour la vente, le service client, la gestion des interventions, l'acquisition de talents, les finances et les opérations, le commerce de détail, l'automatisation des services de projet, le marketing, l'intelligence artificielle, la réalité mixte, etc.
Avec Microsoft Dynamics 365, les entreprises peuvent unifier leurs opérations, projets, flux de travail et tâches sur une plateforme centralisée pour faciliter la prise de décision, établir des relations avec les clients et travailler efficacement. Les différentes applications de Microsoft Dynamics 365 sont conçues pour fonctionner de manière autonome. Elles peuvent également être combinées entre elles ou intégrées à un large éventail de systèmes commerciaux externes afin de fournir une solution entièrement personnalisée. La plateforme s'intègre aux applications tierces suivantes : Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, etc. L'intelligence artificielle et la réalité mixte de Dynamics 365 facilitent la prise de décision intelligente et la planification de scénarios à l'aide de méthodes modernes.
Dynamics 365 - Présentation
Prix
Types de licence
Dynamics 365 - Fonctionnalités
Médias
Dynamics 365 - Avis
Dynamics 365 - Avis
Dynamics in a league of it's own
I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options
I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.
CRM with lots of buildout potential
Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.
There's Potential
We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.
Microsoft Dynamics
The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Dynamics in a league of it's own
Avantages
I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.
Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.
Inconvénients
I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.
Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options
I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.
Avantages
The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).
Inconvénients
With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.
CRM with lots of buildout potential
Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.
Avantages
Dynamics 365 comes with a full array of features and functionality that allows tracking of clients, communications, prospects, opportunities, and the full relationship with your contacts. It's integration with outlook and ability to be custom designed in terms of fields and views gives it a potential to encompass and cover all your company's needs.
Inconvénients
Building out the functionality can be somewhat complicated when designing custom features and additionally tracking security and roles takes a measured approach to verify security of data and privacy.
There's Potential
We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.
Avantages
I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.
Inconvénients
When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.
Microsoft Dynamics
The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.
Avantages
The overall functionality of the applications, especially on the customization of the interface. We both use the CRM and the ERP Solutions of the products. It is like all in one together the Sales, Finance, Marketing and Customer Service and Operation.
I definitely recommends to use Microsoft Dynamics and its easy to adopt.
Inconvénients
It requires expert developer to make the system more operational and it was not meant or design for small businesses.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Dynamics 365 - Prix
Dynamics 365 - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Dynamics 365 - Fonctionnalités
Dynamics 365 - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Dynamics 365 - FAQ
Dynamics 365 - FAQ
Voici quelques-unes des questions fréquentes sur Dynamics 365.
Q. Quels sont les types de licence disponibles pour Dynamics 365 ?
Types de licences disponibles pour Dynamics 365 :
À partir de: 115,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Dynamics 365 ?
Nous n'avons pas d'informations sur les fonctionnalités de Dynamics 365.
Q. Qui utilise Dynamics 365 ?
Utilisateurs habituels du logiciel Dynamics 365 :
PME, Grandes entreprises, À but non lucratif, Entreprises de taille moyenne
Q. Dans quelles langues Dynamics 365 est-il disponible ?
Langues dans lesquelles Dynamics 365 est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, thaï
Q. Quels sont les types de licence disponibles pour Dynamics 365 ?
Types de licences disponibles pour Dynamics 365:
Abonnement
Q. Dynamics 365 prend-il en charge les appareils mobiles ?
Appareils pris en charge par Dynamics 365 :
Android, iPhone
Q. Avec quelles applications Dynamics 365 peut-il s'intégrer ?
Applications s'intégrant à Dynamics 365 :
Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook
Q. Quelles sont les ressources d'aide disponibles pour Dynamics 365 ?
Ressources d'aide disponibles pour Dynamics 365 :
Forum, Base de connaissances, Support téléphonique, Support en ligne
I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.