Grasshopper

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.

None that I can think of it. This system is rather efficient and doing everything we need as a small business.

NOTHING, absolutely nothing. The system is useless to those that don't understand it

This is not user friendly and tech wasn't super helpful. I was just charged 163.00 for one month and I haven't received one call on it or been able to print these number due to not understanding the system.
They DONT have a refund policy but offer the use for free for 3 months which is silly as you can't use the system. would NOT recommend, glad I could pay money for a few numbers.

Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.

The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.