Booker Software

Booker Software

Logiciel de gestion d'entreprise pour spa et salon

4.1/5 (830 avis)

Booker Software - Présentation

Dépassez vos concurrents avec le logiciel pour salon et spa primé de Booker, la plateforme tout-en-un qui comprend que vous préfériez vous concentrer sur vos clients plutôt que sur la gestion manuelle de toutes les tâches quotidiennes. Booker vous aide à gérer les prises de rendez-vous, votre point de vente, ainsi que vos programmes d'adhésion et de fidélité, tout en attirant de nouveaux clients et en les incitant à revenir. Accédez à votre compte Booker 24h/24, 7j/7, où que vous soyez, grâce à ce logiciel cloud sécurisé, économique et pratique.

La plateforme s'articule autour de cinq piliers principaux de la gestion d'entreprise :

Attirer : attirez les réservations de nouveaux clients sur votre site web et sur des sites partenaires tels que Facebook, Yelp, MapQuest, etc.

Réserver : donnez à vos clients la liberté de prendre rendez-vous à tout moment avec des options de réservation en ligne, mobiles et sur les réseaux sociaux.

Vendre : gérez et optimisez votre point de vente, le traitement des paiements, vos ventes en ligne et les ventes de cartes-cadeaux à partir d'une seule et même plateforme.

Gérer : prenez le contrôle des données relatives à vos employés, vos clients et vos stocks avec des outils de suivi et de reporting faciles à utiliser.

Fidéliser : établissez des relations durables avec les clients à l'aide d'outils de rétention qui délivrent le bon message au bon moment.

Prix

À partir de
1 295,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Booker Software - Avis

Note globale
4.1/5
80% d'avis positifs
422
Excellent
238
Très bien
88
Moyen
29
Médiocre
53
Horrible
Stephanie G.
Traduire avec Google Translate

New and Improved

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/01/2018
Provenance de l'avis : Capterra

Overall, it is a great booking website and it is a very easy system to learn. We recently added a brand login through this company as we are adding additional sites and it has been a very easy process.

Avantages

I love that they have created many updates for this software over the last few months. It has been really nice not experiencing any lag or issues with the booking features like we were having just a few months ago. I love that you can choose how far in advance the confirmation emails are sent out and I really love that the clients can confirm the appointment through the email. Another AMAZING tool is that you can now see when a client is booking an appointment online that way you are not trying to compete with anyone online trying to book. I hated in the past where I would be booking a client at the desk and right when I went to book, it said that I was not able to. Come to find out when I refreshed the page it was because someone else had booked it online. It truly makes a huge difference with these little improvements that they made.

Inconvénients

One thing at the moment that I am not liking about the software is that sometimes the confirmation emails do not send even when the emails box is checked, this also happens when I book re-occurring appointments for an entire year where these clients of all clients should receive all the emails. Another thing that gets frustrating from time to time is that the clients future appointments is not showing up on their account under the appropriate tab therefore some clients have not showed up for their appointment and we can't charge if they can prove they didn't see it online. I try to see if they have duplicate accounts as well but they do not. And lastly, every now and again Booker will give us booking issues while trying to book for any of our services, it will state that the appointment cannot book because no equipment is available however, I know that is not the case. That is frustrating because we have to then just create a block out on the schedule with the client's service along with their information but they don't receive any emails through the system when it is booked that way.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Denise J.
Traduire avec Google Translate

Booker has been a life changer for me and my Therapeutic Massage Practice.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/08/2017
Provenance de l'avis : Capterra

The ease and functionality for my clients to have my app on their phone for scheduling wherever they are, no matter what time of day or night it is. It's also a reminder for them to schedule when they see my app At a glance! The reminder notifications allows me to focus on servicing my clients instead of scheduling appts, and making confirmations calls every day.

Avantages

I love the way Booker works directly with my web page. My clients and potential clients can book right from my web site, purchase gift certificates from the comfort of their homes or offices, and print them or email them right from their computer without having to come to my office. I am often in service with a client and don't have a lot of time to answer or return calls during my work day let alone meet people to hand deliver gift certificates. I don't have a receptionist or assistant to assist in these matters. I love the fact that I have my very own App to give to my clients so they can save ME to their phones and book on line any time of the day or night, without having to try to find me first. I'm just a click away. The best part is that after you set up your booker to work with your website, it just makes scheduling my clients appts soooo much easier. They get an email notification with Appt details and directions. Then an appt reminder 24 hrs before their Appt so they can click the confirm button, so I don't have to make confirmation calls the day before, then a text reminder notification 3 hours before their Appt which cuts down on no shows, and late cancellations. I love it!!

Inconvénients

I have 2 locations and Booker does not have a place to differentiate either location. So when my clients book on line, there is no way of telling them which days I am at one location and which days I am at the other. So when they are looking at my open appts, they don't know which location they are booking for. This kind of takes my 5 star Status and brings it down to a 3 because this causes my clients much confusion when trying to book, and me soooo much stress, because what good is it if I always have to call them anyway when they are trying to schedule on line?? This defeats the whole purpose of online scheduling. This needs to be fixed and upgraded. Another thing. The mobile app is limited to its back of the house functionality. It's very easy to schedule appts, but looking up Gift Certificate numbers and entering them for payment after a client redeems them is time consuming and not user friendly. I also wish I had Email/ text Marketing built in so I could send my clients daily, weekly and monthly specials. There are days that I would love to send out a quick text telling my clients what time slots I have available. This would be soooooo easy since all of their contact info is already in the system. I would also like to see yearly reports and just imagine how great it would be if the accounting software was built right in! All in one place! Now that would make Booker the leader in the industry!

Réponse de Booker

Denise -
Thank you for your review and the detail on why it's working so well for you and your clients. We'll share your feedback with the product team and if there's anything we can do to help, contact support@booker.com.

We love hearing that you've cut down on cancellations and no shows! You rock!

- The Booker Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Lindsey T.
Traduire avec Google Translate

Complete Program

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/01/2017
Provenance de l'avis : Capterra

I love using Booker because it truly does everything I need it to. Not only is all your customer tracking in one place, I can easily override a schedule, track inventory, check my estheticians clock-in and out times, but all the merchant services and marketing with Frederick is also build in to make it a complete system. If I ever have a question, there are so many way to easily get it answered. Usually if I'm wondering, someone else has been too- so I can find it in the community boards, but if its truly technical, the chat is a quick and convenient way that I can still answer the phone as it rings, because the help line isn't tying up the phones or my hands. Frederick tracks emails, so if a client says they never got a reminder, I can double check that the system did indeed send one and with texts working better, more clients are loving the frequent reminders. Having the app option allows me to track the schedule from home also. Truly, I've looked at other software programs, but they just can't stand up to what Booker is able to do. Booker is just faster, easier, sleeker, and more intelligent.

Avantages

Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees.

Inconvénients

There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking.

Réponse de Booker

Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business.

You rock! Thank you for using Booker!
- The Booker Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Tom R.
Traduire avec Google Translate

Gregory O - Superb Customer Service Experience

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/11/2016
Provenance de l'avis : Capterra

I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come.

Avantages

The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

Inconvénients

1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable.
2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Réponse de Booker

Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Desiree H.
Traduire avec Google Translate

Talk to Technicians, not just salesmen

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/04/2017
Provenance de l'avis : SoftwareAdvice

Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company.

Avantages

Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics".

Inconvénients

Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office.

The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible.

Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision.

Réponse de Kirsten

Dear Desiree,
Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business.

We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback.

Best,
The Booker Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10

Booker Software - Prix

À partir de
1 295,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Booker Software - Fonctionnalités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des médias sociaux
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

  • Base de données de contacts
  • Intégration CRM
  • Intégration des e-mails
  • Intégration mobile
  • Paiements électroniques
  • Rapports et statistiques
  • Suivi des activités

Booker Software - FAQ

Voici quelques-unes des questions fréquentes sur Booker Software.

Q. Quels sont les types de licence disponibles pour Booker Software ?

Types de licences disponibles pour Booker Software :

À partir de: 1 295,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Booker Software ?

Nous n'avons pas d'informations sur les fonctionnalités de Booker Software.

Q. Qui utilise Booker Software ?

Utilisateurs habituels du logiciel Booker Software :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Booker Software est-il disponible ?

Langues dans lesquelles Booker Software est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Booker Software ?

Types de licences disponibles pour Booker Software:

Abonnement

Q. Booker Software prend-il en charge les appareils mobiles ?

Appareils pris en charge par Booker Software :

Android, iPhone, iPad

Q. Avec quelles applications Booker Software peut-il s'intégrer ?

Applications s'intégrant à Booker Software :

BirdEye, Facebook, Google Analytics, Infusionsoft, Infusionsoft, Mailchimp, Mailchimp, Marketing 360®, ReminderCall.com, Twitter

Q. Quelles sont les ressources d'aide disponibles pour Booker Software ?

Ressources d'aide disponibles pour Booker Software :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo