Booker Software

Logiciel de gestion d'entreprise pour spa et salon

4,1 /5 (912 avis) Donnez votre avis !

Booker Software - Présentation

Description du logiciel Booker Software

Dépassez vos concurrents avec le logiciel pour salon et spa primé de Booker, la plateforme tout-en-un qui comprend que vous préfériez vous concentrer sur vos clients plutôt que sur la gestion manuelle de toutes les tâches quotidiennes. Booker vous aide à gérer les prises de rendez-vous, votre point de vente, ainsi que vos programmes d'adhésion et de fidélité, tout en attirant de nouveaux clients et en les incitant à revenir. Accédez à votre compte Booker 24h/24, 7j/7, où que vous soyez, grâce à ce logiciel cloud sécurisé, économique et pratique.

La plateforme s'articule autour de cinq piliers principaux de la gestion d'entreprise :

Attirer : attirez les réservations de nouveaux clients sur votre site web et sur des sites partenaires tels que Facebook, Yelp, MapQuest, etc.

Réserver : donnez à vos clients la liberté de prendre rendez-vous à tout moment avec des options de réservation en ligne, mobiles et sur les réseaux sociaux.

Vendre : gérez et optimisez votre point de vente, le traitement des paiements, vos ventes en ligne et les ventes de cartes-cadeaux à partir d'une seule et même plateforme.

Gérer : prenez le contrôle des données relatives à vos employés, vos clients et vos stocks avec des outils de suivi et de reporting faciles à utiliser.

Fidéliser : établissez des relations durables avec les clients à l'aide d'outils de rétention qui délivrent le bon message au bon moment.

Booker Software - Présentation

Prix

À partir de
129,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Booker Software - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Médias

Set up an ecommerce store in Booker
Use the calendar in Booker to shedule your appointments and book rooms
Booker lets customers book from Facebook
Offer services and deals from your Booker webiste
Customer satisfaction survey in Booker
Customer loyalty points in Booker
Booker lets you access appointments reports
Manage your product inventory in Booker
Use Booker to see your regular schedule
View recent appointments in Booker
Capture d'écran pour Booker Software : Set up an ecommerce store in Booker Capture d'écran pour Booker Software : Use the calendar in Booker to shedule your appointments and book rooms Capture d'écran pour Booker Software : Booker lets customers book from Facebook Capture d'écran pour Booker Software : Offer services and deals from your Booker webiste Capture d'écran pour Booker Software : Customer satisfaction survey in Booker Capture d'écran pour Booker Software : Customer loyalty points in Booker Capture d'écran pour Booker Software : Booker lets you access appointments reports Capture d'écran pour Booker Software : Manage your product inventory in Booker Capture d'écran pour Booker Software : Use Booker to see your regular schedule Capture d'écran pour Booker Software : View recent appointments in Booker

Booker Software - Avis

Booker Software - Avis

Note globale
4,1
/
5
Excellent
466

Très bien
261

Moyen
92

Médiocre
33

Mauvais
60

Rapport qualité-prix
3,9
Fonctionnalités
4
Simplicité d'utilisation
4,2
Support client
4,1
80% des utilisateurs recommandent cette application
Ashely S.

Book It!


Traduire avec Google Translate
Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


Traduire avec Google Translate
Utilisateur vérifié

Good but Pricey

My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.


Traduire avec Google Translate
Kristen P.

Decent but not great

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.


Traduire avec Google Translate
Celeste W.

Just switched BACK to Booker from another booking software

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!


Traduire avec Google Translate
Ashely S.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Book It!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/10/2018
Provenance de l'avis : Capterra

Avantages

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Inconvénients

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Michael C.
Secteur d'activité: Cabinets médicaux
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Using it for our Med Spa

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/09/2019
Provenance de l'avis : Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Avantages

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Inconvénients

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Good but Pricey

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/07/2020
Provenance de l'avis : Capterra

My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.

Avantages

I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on.

Inconvénients

The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Kristen P.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Decent but not great

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/01/2017
Provenance de l'avis : Capterra

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Avantages

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Inconvénients

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Traduire en français

Réponse de Booker

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to support@booker.com if we can help!

Thank you so much for using Booker!
- The Booker Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Celeste W.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Just switched BACK to Booker from another booking software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/07/2019
Provenance de l'avis : Capterra

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Avantages

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Inconvénients

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,2/10
Basé sur 912 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Booker Software - Prix

Booker Software - Prix

À partir de
129,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,9/5
Basé sur 912 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Booker Software - Fonctionnalités

Booker Software - Fonctionnalités

API
Base de données de clients
Base de données de contacts
Champs personnalisables
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 912 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Booker Software - FAQ

Booker Software - FAQ

Voici quelques-unes des questions fréquentes sur Booker Software.

Q. Quels sont les types de licence disponibles pour Booker Software ?

Types de licences disponibles pour Booker Software :

À partir de: 129,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Booker Software ?

Nous n'avons pas d'informations sur les fonctionnalités de Booker Software.

Q. Qui utilise Booker Software ?

Utilisateurs habituels du logiciel Booker Software :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Booker Software est-il disponible ?

Langues dans lesquelles Booker Software est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Booker Software ?

Types de licences disponibles pour Booker Software:

Abonnement

Q. Booker Software prend-il en charge les appareils mobiles ?

Appareils pris en charge par Booker Software :

Android, iPhone, iPad

Q. Avec quelles applications Booker Software peut-il s'intégrer ?

Applications s'intégrant à Booker Software :

BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

Q. Quelles sont les ressources d'aide disponibles pour Booker Software ?

Ressources d'aide disponibles pour Booker Software :

FAQ, Forum, Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances