Vision Helpdesk
Centre de services, centre multisociétés et centre de services ITSM/ITIL
4,6/5 (27 avis)Vision Helpdesk - Présentation
Description du logiciel Vision Helpdesk
Vision Helpdesk est l'un des principaux logiciels de billetterie de support client apte à répondre aux activités des petites, moyennes et grandes entreprises grâce à ses trois produits différents.
1) Logiciel helpdesk - Logiciel de billetterie permettant de gérer le support client sur différents canaux : e-mail, portail web, VoIP, chat en direct, API, Facebook, Twitter et autres. Il inclut des fonctionnalités uniques telles que la facturation des billets, la gestion des tâches, les forums en ligne, la gamification du centre d'assistance et bien plus encore.
2) Logiciel helpdesk par satellite - Logiciel de gestion du support client multientreprises ou multimarques. Le choix le plus adapté si vous exploitez plusieurs sites web, marques ou produits et souhaitez proposer différents portails web de marque pour chacun d'entre eux avec un même back-end afin de gérer l'ensemble en un point unique.
3) Logiciel pour centres de services ITIL/ITSM - Produit proposant toutes les fonctionnalités des centres de services ordinaires ou par satellite ainsi que des fonctionnalités compatibles ITIL de CMDB et de gestion des ressources, des incidents, des problèmes, des solutions, des connaissances, des changements et des versions.
La licence Vision Helpdesk est disponible en version SaaS (plateforme cloud) et téléchargement (sur site).
Vision Helpdesk - Présentation
Prix
Types de licence
Vision Helpdesk - Fonctionnalités
Captures d'écran
Vision Helpdesk - Avis
Vision Helpdesk - Avis
Excellent Help Desk software with wonderful features.
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Vision Help Desk Review
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pretty good app for managing tickets
Best software for managing the various internet based customer interaction channels
Talking to customers using Facebook, Twitter and other platforms is faster
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Overall We Highly Recommend Vision Helpdesk!!
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Excellent Help Desk software with wonderful features.
Avantages
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Inconvénients
Till today I didn't find out any.
Centre de services, centre multisociétés et centre de services ITSM/ITIL
Vision Help Desk Review
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Avantages
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Inconvénients
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
Centre de services, centre multisociétés et centre de services ITSM/ITIL
Pretty good app for managing tickets
Avantages
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Inconvénients
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
Centre de services, centre multisociétés et centre de services ITSM/ITIL
Best software for managing the various internet based customer interaction channels
Talking to customers using Facebook, Twitter and other platforms is faster
Avantages
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Inconvénients
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
Centre de services, centre multisociétés et centre de services ITSM/ITIL
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Overall We Highly Recommend Vision Helpdesk!!
Avantages
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
They offer Anti-Spam Feature which is huge plus.
Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.
Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Inconvénients
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
Centre de services, centre multisociétés et centre de services ITSM/ITIL
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Vision Helpdesk - Prix
Vision Helpdesk - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Vision Helpdesk - Fonctionnalités
Vision Helpdesk - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Vision Helpdesk - FAQ
Vision Helpdesk - FAQ
Voici quelques-unes des questions fréquentes sur Vision Helpdesk.
Q. Quels sont les types de licence disponibles pour Vision Helpdesk ?
Types de licences disponibles pour Vision Helpdesk :
À partir de: 8,00 $US/mois
Type de licence: Licence unique, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Vision Helpdesk ?
Nous n'avons pas d'informations sur les fonctionnalités de Vision Helpdesk.
Q. Qui utilise Vision Helpdesk ?
Utilisateurs habituels du logiciel Vision Helpdesk :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME
Q. Dans quelles langues Vision Helpdesk est-il disponible ?
Langues dans lesquelles Vision Helpdesk est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien
Q. Quels sont les types de licence disponibles pour Vision Helpdesk ?
Types de licences disponibles pour Vision Helpdesk:
Licence unique, Abonnement
Q. Vision Helpdesk prend-il en charge les appareils mobiles ?
Appareils pris en charge par Vision Helpdesk :
Android, iPhone, iPad
Q. Avec quelles applications Vision Helpdesk peut-il s'intégrer ?
Applications s'intégrant à Vision Helpdesk :
FreshBooks, JIRA, LiveChat, Mailchimp, Shopify, SugarCRM, Twitter, VisitorTrack, Wordpress, Zoho SalesIQ
Q. Quelles sont les ressources d'aide disponibles pour Vision Helpdesk ?
Ressources d'aide disponibles pour Vision Helpdesk :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.