Jobber

It does everything from taking a call to payment.

I don't like the fact that the office personnel are not free and unlimited as all the competitors. Each office staff is forced to be an individual user. We have 4 users being wasted on dispatchers alone.

I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second.

Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there.
So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API.
This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month.
And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with.

Jobber is an excellent company, I repeat, EXCELLENT. As the top player in their space, Jobber knows what works and what does not. The part you may get the most value from is through the engagement of the Jobber community. It is hard to really put a price on the value that brings. When it comes to the daily features needed to operate a successful service business, Jobber has them all (almost!).

A direct scheduling page! Goodness if Jobber had this it would have been a great choice for us. I get that sometimes a business should have a request vs. direct online booking, but times are changing! Speed is the name of the game. Lots of people just prefer to do everything they can on THEIR end rather than feel forced through a request feature. Give the power to the client! The only thing if this was at least an option for folks would make Jobber KING OF THE LAND.