ShopKeep

ShopKeep

Le moyen le plus simple de prendre des décisions professionnelles plus intelligentes.

4.3/5 (663 avis)

ShopKeep - Présentation

Description du logiciel ShopKeep

Tout ce que fait ShopKeep aide les entreprises indépendantes à grandir. Fondé par un propriétaire d'entreprise prospère, ShopKeep est un système de point de vente sur iPad intuitif et sécurisé, doté d'un logiciel abordable qui permet aux commerçants de gérer des entreprises de manière plus intelligente.

Celui-ci optimise l'affectation de personnel et les inventaires, tout en proposant des rapports sur les ventes et des informations sur les clients au sein d'une plateforme cloud transparente. En proposant un traitement des paiements intégré et à faible coût ainsi que du matériel de point de vente haut de gamme, ShopKeep constitue un guichet unique pour tous les chefs d'entreprise indépendants ambitieux qui souhaitent se mettre au travail.

Le support gratuit et primé que ShopKeep offre à ses 25 000 clients est tout aussi important que ses fonctionnalités à la pointe du secteur. Les clients peuvent rester sereins en sachant que ShopKeep les couvre 24h/24, 7j/7, 365 jours/an.

De plus en plus de propriétaires de petites entreprises se rendent compte que ShopKeep représente la différence entre un rêve d'entreprise et une entreprise de rêve.

ShopKeep - Présentation

Prix

À partir de
49,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ShopKeep - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ShopKeep :
Capture d'écran pour ShopKeep : Capture d'écran pour ShopKeep : Capture d'écran pour ShopKeep : Capture d'écran pour ShopKeep :

ShopKeep - Avis

ShopKeep - Avis

Note globale
4.3
/
5 663 avis
Excellent
401

Très bien
157

Moyen
44

Médiocre
23

Mauvais
38

Rapport qualité-prix
4.1
Fonctionnalités
4.1
Simplicité d'utilisation
4.4
Support client
4.2
84% des utilisateurs recommandent cette application
Angie F.

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.


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David G.

Good System For Smaller Minor League Sports Teams

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.


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Charleen C.

Cost of Goods Sold not included in Quickbooks Integration

Overall, it has been good except for the QuickBooks Integration.


Traduire avec Google Translate
Denise K.

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.


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Utilisateur vérifié

If I had it to do over, I definitely would not have purchased this system.

It "worked". I could use it as a POS, but any other feature was JUNK.


Traduire avec Google Translate
Angie F.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Puts Square to shame

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 28/06/2019
Provenance de l'avis : Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Avantages

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Inconvénients

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

David G.
Secteur d'activité: Sports
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Good System For Smaller Minor League Sports Teams

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/10/2019
Provenance de l'avis : Capterra

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Avantages

Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Inconvénients

In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system.

In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Charleen C.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Cost of Goods Sold not included in Quickbooks Integration

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/01/2020
Provenance de l'avis : SoftwareAdvice

Overall, it has been good except for the QuickBooks Integration.

Avantages

I like how easy it is to use and for anyone to learn. I also like how quickly it updates information from Backoffice to the iPad.

Inconvénients

We've been using ShopKeep for 5 years now. During those 5 years, we've been using a third party app called Shogo that would take our sales, including Cost of Goods Sold (COGS) from ShopKeep and post it into QuickBooks. I have recently upgraded my plan because ShopKeep now integrates directly with QuickBooks, and I had dropped Shogo. Huge mistake! ShopKeep does not have COGS mapped to QuickBooks. That's like washing your hair without shampoo. For every sale, cost of goods sold needs to be booked at the same time or your profit margins are off. I find it ridiculous that they didn't think to include it as part of the integration. So if you want Cost of Goods Sold posted into QuickBooks you will have to manually do a journal entry.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Denise K.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Review of ShopKeep

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/11/2019
Provenance de l'avis : Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Avantages

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Inconvénients

I know this sounds crazy but I really don't have any negatives with this system.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Traduire avec Google Translate

If I had it to do over, I definitely would not have purchased this system.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 25/05/2018
Provenance de l'avis : Capterra

It "worked". I could use it as a POS, but any other feature was JUNK.

Avantages

it was fairly simple to set up and use and fairly easy to train people on the system. Tech support was Ok, the folks were always nice and friendly, but they also were kneecapped by the ridiculous limitations of the program. I found it WAY more frustrating than it was worth.

PS if you do decide to go with the program (which I don't suggest), spend the time on ebay to purchase the equipment used. I saved money!! (I think you are required to use their card swiper, but that may have changed).

Inconvénients

the reports on the back end (which you may not realize are CRUCIAL) are junk. And no matter how many times I made a suggestion, nothing ever changed. They kept sending me "satisfaction surveys" and I would write in the survey, "I don't know why I am filling this out, no one will contact me for at least 4 months!" and most times, no one EVER contacted me, even though I gave detailed information about my dissatisfaction with the product.

Even the techs in tech support were extremely frustrated with the limitations of the system. As an example, there is a way to set various tax levels (in my state, the tax on prepared food is different than regular sales tax), but then there is no way to detect how much was paid in for each tax. There was a work-around, but that took at least half an hour each month, which as most people know, is an enormous amount of time to waste for a small business owner.

I can honestly say that I was frustrated every single day for two years by the limitations of the software. I WOULD NOT recommend this program!

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Réponse de ShopKeep

Hi,
Thank you for reaching out and providing feedback on your experience with ShopKeep. We would like the opportunity to look into your account and speak with you. Please send your account information to feedback@shopkeep.com
Thank you,
The ShopKeep Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8.6/10
Basé sur 663 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ShopKeep - Prix

ShopKeep - Prix

À partir de
49,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.1/5
Basé sur 663 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ShopKeep - Fonctionnalités

ShopKeep - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.1/5
Basé sur 663 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ShopKeep - FAQ

ShopKeep - FAQ

Voici quelques-unes des questions fréquentes sur ShopKeep.

Q. Quels sont les types de licence disponibles pour ShopKeep ?

Types de licences disponibles pour ShopKeep :

À partir de: 49,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel ShopKeep ?

Nous n'avons pas d'informations sur les fonctionnalités de ShopKeep.

Q. Qui utilise ShopKeep ?

Utilisateurs habituels du logiciel ShopKeep :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues ShopKeep est-il disponible ?

Langues dans lesquelles ShopKeep est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ShopKeep ?

Types de licences disponibles pour ShopKeep:

Abonnement

Q. ShopKeep prend-il en charge les appareils mobiles ?

Appareils pris en charge par ShopKeep :

Android, iPad

Q. Avec quelles applications ShopKeep peut-il s'intégrer ?

Applications s'intégrant à ShopKeep :

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, Mailchimp, MarginEdge, Preferred Payments, QuickBooks, QuickBooks Online

Q. Quelles sont les ressources d'aide disponibles pour ShopKeep ?

Ressources d'aide disponibles pour ShopKeep :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo