ShopKeep

ShopKeep

Le moyen le plus simple de prendre des décisions professionnelles plus intelligentes.

4,3/5 (668 avis)

ShopKeep - Présentation

Description du logiciel ShopKeep

Tout ce que fait ShopKeep aide les entreprises indépendantes à grandir. Fondé par un propriétaire d'entreprise prospère, ShopKeep est un système de point de vente sur iPad intuitif et sécurisé, doté d'un logiciel abordable qui permet aux commerçants de gérer des entreprises de manière plus intelligente.

Celui-ci optimise l'affectation de personnel et les inventaires, tout en proposant des rapports sur les ventes et des informations sur les clients au sein d'une plateforme cloud transparente. En proposant un traitement des paiements intégré et à faible coût ainsi que du matériel de point de vente haut de gamme, ShopKeep constitue un guichet unique pour tous les chefs d'entreprise indépendants ambitieux qui souhaitent se mettre au travail.

Le support gratuit et primé que ShopKeep offre à ses 25 000 clients est tout aussi important que ses fonctionnalités à la pointe du secteur. Les clients peuvent rester sereins en sachant que ShopKeep les couvre 24h/24, 7j/7, 365 jours/an.

De plus en plus de propriétaires de petites entreprises se rendent compte que ShopKeep représente la différence entre un rêve d'entreprise et une entreprise de rêve.

ShopKeep - Présentation

Prix

À partir de
49,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ShopKeep - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ShopKeep :
Capture d'écran pour ShopKeep : Capture d'écran pour ShopKeep : Capture d'écran pour ShopKeep : Capture d'écran pour ShopKeep :

ShopKeep - Avis

ShopKeep - Avis

Note globale
4,3
/
5
Excellent
401

Très bien
157

Moyen
45

Médiocre
24

Mauvais
41

Rapport qualité-prix
4,1
Fonctionnalités
4
Simplicité d'utilisation
4,4
Support client
4,2
84% des utilisateurs recommandent cette application
Angie F.

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.


Traduire avec Google Translate
Denise K.

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.


Traduire avec Google Translate
James M.

Starts Off Great

Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.


Traduire avec Google Translate
David G.

Good System For Smaller Minor League Sports Teams

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.


Traduire avec Google Translate
Darin S.

Choose Shopkeep for Concern, Response and Continued Improvement!

Overall I have been very happy with Shopkeep. After using it a year I migrated to Square for Retail thinking it would give me everything I needed (in-store and mobile option) in one system. It was a horrible experience for me (unable to print labels from within the app, had to create my own sku system, inventory didn't provide detail I needed) and I RAN AS FAST AS I COULD back to Shopkeep!


Traduire avec Google Translate
Angie F.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

Puts Square to shame

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 28/06/2019
Provenance de l'avis : Capterra

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Avantages

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Inconvénients

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Denise K.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire en français

Review of ShopKeep

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/11/2019
Provenance de l'avis : Capterra

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Avantages

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Inconvénients

I know this sounds crazy but I really don't have any negatives with this system.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

James M.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

Starts Off Great

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 21/10/2019
Provenance de l'avis : Capterra

Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.

Avantages

This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Inconvénients

Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

David G.
Secteur d'activité: Sports
Taille de l'entreprise: 13-50 employés
Traduire en français

Good System For Smaller Minor League Sports Teams

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/10/2019
Provenance de l'avis : Capterra

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Avantages

Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Inconvénients

In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system.

In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Darin S.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

Choose Shopkeep for Concern, Response and Continued Improvement!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/10/2019
Provenance de l'avis : Capterra

Overall I have been very happy with Shopkeep. After using it a year I migrated to Square for Retail thinking it would give me everything I needed (in-store and mobile option) in one system. It was a horrible experience for me (unable to print labels from within the app, had to create my own sku system, inventory didn't provide detail I needed) and I RAN AS FAST AS I COULD back to Shopkeep!

Avantages

Easy to use, intuitive, flexible, the product has continued to improve and evolve in the 4.5 years I've been using it. 24 hr. assistance

Inconvénients

I wish there was a way to download Inventory by supplier or category. The ability to download and print or at least just print more reports would be helpful. Becoming increasingly difficult to get assistance in a timely manner without carrying the premium pay level of service. I occasionally do off-site events such as as festivals, and have group events where I need to ring up wine purchases. Unfortunately these don't occur frequently enough to justify paying a monthly fee for a second register so for those types of things we have to use the Square App and then manually adjust inventory.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,6/10
Basé sur 668 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ShopKeep - Prix

ShopKeep - Prix

À partir de
49,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 668 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ShopKeep - Fonctionnalités

ShopKeep - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 668 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ShopKeep - FAQ

ShopKeep - FAQ

Voici quelques-unes des questions fréquentes sur ShopKeep.

Q. Quels sont les types de licence disponibles pour ShopKeep ?

Types de licences disponibles pour ShopKeep :

À partir de: 49,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel ShopKeep ?

Nous n'avons pas d'informations sur les fonctionnalités de ShopKeep.

Q. Qui utilise ShopKeep ?

Utilisateurs habituels du logiciel ShopKeep :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues ShopKeep est-il disponible ?

Langues dans lesquelles ShopKeep est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ShopKeep ?

Types de licences disponibles pour ShopKeep:

Abonnement

Q. ShopKeep prend-il en charge les appareils mobiles ?

Appareils pris en charge par ShopKeep :

Android, iPad

Q. Avec quelles applications ShopKeep peut-il s'intégrer ?

Applications s'intégrant à ShopKeep :

Ambur, Arcade, BigCommerce, Clear Spider, Mailchimp, MarginEdge, Preferred Payments, QuickBooks, QuickBooks Online, Womply

Q. Quelles sont les ressources d'aide disponibles pour ShopKeep ?

Ressources d'aide disponibles pour ShopKeep :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo