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4.3/5 (54 avis)1CRM se distingue en tant que CRM qui propose à la fois un large éventail de fonctionnalités de gestion d'entreprise et un prix adapté aux petites et moyennes entreprises. Économique et hautement personnalisable, 1CRM vous permet d'organiser une grande partie de vos activités professionnelles au sein d'une seule application web et d'accéder à ces informations en toutes circonstances.
Chaque édition (y compris l'édition gratuite Startup) comprend des outils de marketing automation, ventes, gestion de projet, traitement complet de commandes, des cas de service, un portail en libre-service et une boutique en ligne disponibles 24h/24, 7j/7, des tableaux de bord personnalisables, un accès mobile, etc.
1CRM s'intègre à de nombreux autres outils tels que LiveChat, PieSync, Skype et RingCentral, des CMS tels que Typo3, WordPress et Joomla!, des systèmes de vente en ligne tels que Magento et WooCommerce ainsi que des outils de marketing automation tels que HubSpot et Lead Guerrilla.
1CRM permet à tous les membres de votre entreprise de collaborer de manière efficace en partageant l'accès à une même information au sein d'une plateforme unique. Accéder facilement à ces informations offre une approche plus rapide et plus efficace du service client à vos employés, qu'ils soient au bureau ou en déplacement.
Avantages
I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.
Inconvénients
Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.
PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.
Avantages
Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation
Inconvénients
I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.
We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.
We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!
We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.
It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.
We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.
Avantages
Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support
Inconvénients
Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good
We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly.
1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.
Avantages
Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator.
There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role.
Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.
Inconvénients
Project management is not the best module of this software. It is usable, but not as confortable as it could. A good insight in CRM deployment is recommended to get the best out of this fantastic software. You can do without it, but you will have to refine your deployment a lot of times.
Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.
Avantages
The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.
Inconvénients
I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!
30 jours d’essai gratuit, aucune carte de crédit requise.
Startup: $12 par utilisateur, par mois
Startup+: $19 par utilisateur, par mois
Professional: $28 par utilisateur, par mois
Enterprise: $34 par utilisateur, par mois
1CRM offre les avantages suivants face aux logiciels concurrents:
1) Automatisation des Services Professionnels (PSA): diagramme de Gantt, gestion des ressources et fiches de temps. Consultez une représentation de l’ensemble de vos tâches projet sur une frise chronologique avec codes couleur et liens logiques.
2) Solution CRM tout en un: gérez efficacement l’intégralité de votre entreprise via une seule plateforme en ligne. 1CRM comprend une gestion commerciale, une gestion de projets, l’intégration des emails, la gestion des contacts, et des fonctionnalités d’automatisation des ventes et du marketing. Accédez instantanément à vos fiches pistes/contacts/comptes pour trouver des coordonnées et consulter l’historique des échanges ou les affaires du pipeline des ventes.
3) De nombreuses intégrations ! : 1CRM fonctionne avec vos logiciels préférés - intégration avec plus de 40 logiciels et services; tels que WordPress, PieSync, Magento, Stripe, RingCentral, WooCommerce, Skype, Lead Guerrilla, LiveChat et DropBox.
4) Personnalisations étendues - 1CRM peut s’adapter à n’importe quel domaine d’activité grâce à sa flexibilité. Paramétrez vos mises en page, vos modèles d’impression, vos onglets, et vos libellés tout en personnalisant vos tableaux de bord et vos interfaces mobile pour accéder instantanément à vos données essentielles !
5) Version gratuite ! - L’application gratuite 1CRM Startup Edition pour 3 utilisateurs est le logiciel CRM gratuit qui offre le plus de fonctionnalités et de possibilités sur le marché.
6) Peut être déployé dans le Cloud ou sur site, via des abonnements mensuels, annuels ou en acquisition de licences.
Voici quelques-unes des questions fréquentes sur 1CRM.
Types de licences disponibles pour 1CRM :
À partir de: 12,00 $US/mois
Type de licence: Gratuit, Licence unique, Abonnement
version d'essai gratuite: Disponible
30 jours d’essai gratuit, aucune carte de crédit requise.
Startup: $12 par utilisateur, par mois
Startup+: $19 par utilisateur, par mois
Professional: $28 par utilisateur, par mois
Enterprise: $34 par utilisateur, par mois
Fonctionnalités du logiciel 1CRM :
Utilisateurs habituels du logiciel 1CRM :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles 1CRM est disponible :
anglais, français, allemand, italien, espagnol
Types de licences disponibles pour 1CRM:
Gratuit, Licence unique, Abonnement
Appareils pris en charge par 1CRM :
Android, iPhone
Applications s'intégrant à 1CRM :
Competera, Constant Contact, Lead Guerrilla, LiveChat, OnSched, PieSync, Robly, SharpSpring, SimplyCast, YetiForce
Ressources d'aide disponibles pour 1CRM :
FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo
Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.