NeonCRM - Prix, fonctionnalités, avis et comparateur de logiciels

NeonCRM

Nonprofit CRM Software with Fundraising & Membership Tools

4.4/5 (395 avis)

NeonCRM - Présentation

Raise more, save time, and get things done with a nonprofit CRM platform that works for your needs. The majority of our staff comes from a nonprofit background — we've been in your shoes and we built a database to fix your problems.

With all your data and tools in one place, you'll save time and be able to focus on the work that really matters. Create online forms, engage donors, plan events, manage members, track volunteers, and get insights from built-in key metrics dashboards — all in just clicks.

Join the thousands of organizations that use NeonCRM to manage their fundraising, membership, events, and websites. Pricing starts as low as $50/month.

Prix

À partir de
$50/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

NeonCRM - Avis

Note globale
4.4/5
94% d'avis positifs
237
Excellent
134
Très bien
18
Moyen
4
Médiocre
2
Horrible
Traduire avec Google Translate

Appears to have good functionality but the proof is in the details.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 26/11/2016
Provenance de l'avis : SoftwareAdvice

We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles.

Avantages

Good database function, automated emails, customized reporting.

Inconvénients

We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear in the shopping cart with the registration - but there is no ability to customize a store item (i.e. personalization). The registration function is very confusing to our constituents in that you have to provide all information for the registrant before making the registration/ticket selection. Then the only place to put the add-on/store items is in the event registration summary page. The social fundraising functions are not terribly user friendly and intuitive. When you want to do registration discounts you can either take $ off or % off of the entire order - not off each registration when more than 1 person is registered. When I have asked about these features it has been suggested that we use Eventbright for events. We left event bright when we purchased NEON because we could save the costs with the integrated functions in NEON. Eventbright doesn't do social fundraising so this looked like a better option. And finally - duplicate accounts are a problem - especially because pricing is based upon the number of accounts. Merging/deleting accounts is a time consuming process. And, you cannot simply two accounts that should be merged (because you know they should be) unless the system identifies them based upon duplicate name, email, etc. For example - if a person registered using her home email and address for one event and then the next time she registered as that person's name using her work email the system won't recognize them as potential duplicates - and you can't manually select them to merge. The login feature we thought was good but unless you have memberships it isn't great - folks just don't log back in the next time the visit the site - they just create a new account.

Réponse de N/A

Hi Shauna,

We’re sorry to hear about the difficulties you have experienced with functionality. We appreciate your feedback and take into account customer suggestions when considering product developments.

We will be reaching out directly to further discuss your duplicate management pains and to better understand your event registration items. There are deeper duplicate scans that can be useful, and we of course want to hear from you about how the event registration process might be simplified. In the last month, we've come out with an enhanced template feature for social fundraising for more customization and usability--we will also send you info on this.

Again, thank you for your valuable comments and please know we are always striving to improve the system and its functionality to better serve nonprofits. It's feedback like yours that helps us to plan for our monthly product releases. We appreciate having Star Legacy Foundation as part of the Neon community. We truly understand the importance of your mission and want to ensure NeonCRM can be effective in furthering stillbirth awareness.

Our Account Management team will be in touch, but please know you can contact them if you have future questions or concerns.

-Your NeonCRM Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

NeonCRM is just what we needed.

Publié le 25/02/2016
Provenance de l'avis : SoftwareAdvice

Avantages

From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on.

Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time.

Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference.

Inconvénients

There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good program, but reporting is less intuitive than I'd like.

Publié le 01/05/2015
Provenance de l'avis : SoftwareAdvice

Avantages

The software has a lot of really useful features, like email blasts and the reports are really customizable.

Inconvénients

The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.

Réponse de NeonCRM

Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :)

In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement.

We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos

Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization.

We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy.

Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again!

-Your NeonCRM Team

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Neon, an elegant solution

Publié le 02/09/2014
Provenance de l'avis : SoftwareAdvice

Avantages

I have had my NeonCRM system now for about four months, and what I love the most about it is probably its elegance. It's like the designers sat in my office, watched me work, and then designed a system that would not only take care of the many things I need when working with our donors, but also thought of a whole lot more! The system is very comprehensive, and while it is quite large and will take many more months to completely master, it is consistent. This consistency throughout makes it relatively easy to learn to work, even in the beginning.

Inconvénients

The thing I have found the most frustrating is that I run a Mac, and this system is more compatible with PC. For instance, I could not run the tutorials on my Mac, so I had to haul out an old PC laptop for my training webinars. It worked out okay, as I could be working on the Mac in the program while watching the tutorial on the PC, but we Mac users get frustrated with these situations. Later, I learned that the internal mail merger program would not work on anything but Internet Explorer, which is unfortunately no longer available for Mac. It would have been nice if we could have at least had Firefox or Chrome, both very commonly used browsers, as an option. This is not a deal breaker for me, but for the price and quality of the system, I would have liked more compatibility.

Réponse de NeonCRM

Sheri, we really appreciate the kind words and positive review, but also thank you for the constructive feedback to make our processes better.

We've heard you and other Mac users loud and clear in regards to accessing the recorded trainings. Where NeonCRM obviously works just fine on PCs and Macs, the webinar provider we work with only renders our recordings in a PC-compatible format. Due to this limitation of our webinar partner, we have made the decision to stream all NeonCRM trainings on YouTube to ensure Mac users and all NeonCRM users have easy access to all training sessions. We'll be having your account manager reach out directly to you to provide this resource directly and these can be accessed with a simple search on YouTube.

In regards to the Microsoft Word mail merge functionality you brought up, that direct push from NeonCRM to Microsoft Word is actually something that is dictated by Microsoft, not us, since they want people to be using Internet Explorer. Unfortunately, Chrome, Firefox, and all other browsers are unable to receive a direct push from any system directly into Microsoft Word. We are looking to see if there's a way around it and will of course let you know. Of course, you can always use the built-in NeonCRM mail merge templates or export to Excel/csv to perform the mail merge externally as well. So there are options!

Again, thank you for the amazing feedback and look forward to growing with you for years to come.
-Your NeonCRM Team

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Publié le 04/11/2013
Provenance de l'avis : SoftwareAdvice

If your experience is anything like mine was, you are currently struggling with outdated software. You are having to maintain multiple databases manually in order to do all the things that are standard operating procedures in these fast-paced days, and you are working on a shoestring budget with a great but stretched staff.

For me, this is where Neon came in to help us. Is it perfect. No. Of course not. Unless you have a zillion dollars to house your own tech department you are unlikely to find absolute perfection. Is Neon, in my opinion, the closest thing to perfect for a non-profit organization? Yes!

Why do I think that?

1) Technology upgrades every 18 months (at the longest) which is almost impossible for a non-profit to keep up with while remaining competitive within today's business world. Neon is an ever-evolving system that shares functionality with all Neon clients; your membership database is always up-to-date with new innovations appearing and available to be customized to meet your needs for reasonable pricing (unlike other systems that, in my experience, started customization at around $25,000 a piece).

2) When hosting our own CRM on-site, we were responsible for maintaining our server; with an aging server and without a hardware specialist on staff, our data was always at risk, even though it was backed up. With Neon, our system is now a cloud-based system, leaving the hardware support to the experts at Neon. This was not only a worry off our backs but also a fiscal savings.

3) In order to keep up to date, we were maintaining multiple databases. We had our member database, our event database, our website member-only database, and our email database. This doesn't include the QuickBooks upkeep and our area membership lists that had to be maintained and exported separately on a monthly basis. Needless to say, this ate up a lot of time and was susceptible to human error. With Neon, everything was in one place (Please note we chose to use Neon's email because another service would mean we once again would have to import/export data and not have the tracking material on the records where we wanted them). This was a huge benefit. Having everything available in one place freed up our staff to work on other projects and spend time on long-term strategic planning as opposed to just working in the moment.

4) With our old system, we were the experts. We were all alone. If we wanted customer service, the vendor could sort of help but the service teams wouldn't take time to understand the way we were using the system and could only provide generic answers. With Neon, we have experts at the end of a chat or a phone call (depending on your needs and service package) who can log into your system, see what you are seeing, and team with you to find an answer to your issues.

5) With our old system, our volunteers and members had limited abilities and options available to them. With Neon, our volunteers and members have a greater level of interaction with their own records, as well as with each other.

So with all that said, my overall advice is get Neon. But when you do jump in also be realistic and patient with both Neon and your staff. Remember change is always hard. Expect that the transfer of data will be stressful. Expect that the first six months will include hiccups. Expect that in a year you will be an expert in NEON. Expect that your "sophomore" year experience will make it all worthwhile.

Note détaillée

Simplicité d'utilisation
Support client

NeonCRM - Prix

À partir de
$50/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

The NeonCRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, the NeonCRM is priced to fit any nonprofit or association's budget.

NeonCRM - Fonctionnalités

  • API
  • Intégration comptable
  • Notifications automatiques
  • Paiements électroniques
  • Portail client
  • Stockage de documents
  • Suivi des activités
  • Tableau de bord d'activités

  • Données en temps réel
  • Facturation
  • Gestion des calendriers
  • Gestion des devis
  • Gestion des factures
  • Gestion des stocks
  • Interface glisser-déposer
  • Intégration de tiers
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi de l'inventaire

Plus d'informations sur NeonCRM

NeonCRM - Principales fonctionnalités

  • API & Customization
  • Association, Membership & Member Join/Renew Dues Tracking
  • Communications, Emails, Mailings, Auto-Emails, Receipts
  • Constituent/Donor/Member Login Portal
  • Custom Website Form & Survey Builder
  • Document Management Center
  • Dynamic Secure Donation, Membership, Event, Product Forms
  • Events, Event Registration & Attendee Tracking
  • Fundraising, Donor & Donation Tracking
  • MailChimp Email Integration
  • Merchant Account Services, Credit Card, eCheck Processing
  • Mobile Secure Forms (iPhone, Android, Blackberry, iPad)
  • Online eCommerce Store & Digital Download Center
  • Powerful Constituent Relationship Management (CRM) System
  • Powerful Custom Reporting, Querying & Dashboard
  • Quick Books Integration & Financial Reporting Export
  • Recurring & Scheduled Payment Processing
  • Social, Peer-to-Peer, Team Fundraising
  • Unlimited User License (No limit to number of users)
  • Volunteer & Constituent Tracking
  • Website/Form Integration & Web Design Services

Avantages

Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.

NeonCRM - FAQ

Voici quelques-unes des questions fréquentes sur NeonCRM.

Q. Quels sont les types de licence disponibles pour NeonCRM ?

Types de licences disponibles pour NeonCRM :

À partir de: $50/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

The NeonCRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, the NeonCRM is priced to fit any nonprofit or association's budget.

Q. Quelles sont les principales fonctionnalités du logiciel NeonCRM ?

Fonctionnalités du logiciel NeonCRM :

  • API & Customization
  • Association, Membership & Member Join/Renew Dues Tracking
  • Communications, Emails, Mailings, Auto-Emails, Receipts
  • Constituent/Donor/Member Login Portal
  • Custom Website Form & Survey Builder
  • Document Management Center
  • Dynamic Secure Donation, Membership, Event, Product Forms
  • Events, Event Registration & Attendee Tracking
  • Fundraising, Donor & Donation Tracking
  • MailChimp Email Integration
  • Merchant Account Services, Credit Card, eCheck Processing
  • Mobile Secure Forms (iPhone, Android, Blackberry, iPad)
  • Online eCommerce Store & Digital Download Center
  • Powerful Constituent Relationship Management (CRM) System
  • Powerful Custom Reporting, Querying & Dashboard
  • Quick Books Integration & Financial Reporting Export
  • Recurring & Scheduled Payment Processing
  • Social, Peer-to-Peer, Team Fundraising
  • Unlimited User License (No limit to number of users)
  • Volunteer & Constituent Tracking
  • Website/Form Integration & Web Design Services

Q. Qui utilise NeonCRM ?

Utilisateurs habituels du logiciel NeonCRM :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues NeonCRM est-il disponible ?

Langues dans lesquelles NeonCRM est disponible :

anglais

Q. Quels sont les types de licence disponibles pour NeonCRM ?

Types de licences disponibles pour NeonCRM:

Abonnement

Q. NeonCRM prend-il en charge les appareils mobiles ?

Appareils pris en charge par NeonCRM :

Android, iPhone, iPad

Q. Avec quelles applications NeonCRM peut-il s'intégrer ?

Applications s'intégrant à NeonCRM :

Authorize.net, Constant Contact, Eventbrite, Flipcause, Klaviyo, MailChimp, MailChimp, QuickBooks, QuickBooks Online, VolunteerLocal

Q. Quelles sont les ressources d'aide disponibles pour NeonCRM ?

Ressources d'aide disponibles pour NeonCRM :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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