Userlike
Aidez vos clients quand c'est important, où c'est important.
4,6 /5 (633 avis) Donnez votre avis !Userlike - Présentation
Description du logiciel Userlike
Userlike fonctionne très bien sur n'importe quel appareil. Peu importe où se trouvent vos clients. Userlike garantit une expérience de chat en ligne optimale. Vous pouvez ainsi aider vos clients quand c'est important, où ça compte.
Lorsque vous installez Userlike, un bouton chat apparaîtra sur votre site Web. Soyez opérationnel en 5 minutes et chatter avec vos visiteurs. Vous pouvez définir la logique, le sens et l'apparence de votre système de chat. Quand vous n'êtes pas disponible dans le chat, vous pouvez faire apparaître un formulaire de contact au lieu du Chat Widget, laisser Chat Butler intervenir ou faire disparaître complètement le bouton.
Userlike - Présentation
Prix
Types de licence
Commencez par notre essai gratuit, aucune carte de crédit n'est requise. Décidez ensuite si vous préférez notre produit gratuit ou l'une de nos options payantes.
Userlike - Fonctionnalités
Médias
Userlike - Avis
Userlike - Avis
Userlike review
Globalement, je suis très contente de l'outil Userlike et nos clients sont aussi très satisfaits.
Pour l'instant, nous ne pouvons encore évaluer la performance de cet outil mais nous savons déjà que grâce à lui nous avons reçu beaucoup moins de mails dans notre boîte mail de contact.
Absolutely wonderful!
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
beautiful real-time chat software developed on web and mobile
Software that almost ruined our business
We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).
User friendly | Supports offline messaging | Supports sending custom data for user...
I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Userlike review
Avantages
-> Chat panel très facile d'utilisation
-> Widgets très faciles à configurer
-> Réactivité du chat
-> Les macros
Etc ....
Inconvénients
-> Pas d'envoie de fichier dans le chat panel
-> On en peut pas répondre aux messages hors ligne directement sur Userlike
-> Il manque certains paramètre de configuration
Absolutely wonderful!
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
Avantages
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!
Inconvénients
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!
Réponse de Userlike
Thanks for your review! We're happy to hear that you're enjoying Userlike.
beautiful real-time chat software developed on web and mobile
Avantages
Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.
Inconvénients
It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.
Software that almost ruined our business
We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).
Avantages
Nice design, widget customisation features
Inconvénients
Critical alert system not working properly.
240 off line messages not delivered to our inbox!
Broken chat sessions: every request from the same client creates a new conversation! nonsense!
The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!
Réponse de Userlike
Hello Pavel,
I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you.
I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases.
We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future.
Best regards,
Francesca
User friendly | Supports offline messaging | Supports sending custom data for user identification
I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.
Avantages
- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session.
- APIs are well documented to help set it up
- Support provided by the team is also very good. Just message them and they get back asap.
- The best part, they promote startups!
- If you are offline and if someone needs support and messages through the app, you are notified via email.
Inconvénients
- Email received for offline messages, is sometimes delayed, though never missed.
- On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Userlike - Prix
Userlike - Prix
Commencez par notre essai gratuit, aucune carte de crédit n'est requise. Décidez ensuite si vous préférez notre produit gratuit ou l'une de nos options payantes.
Commencez par notre essai gratuit, aucune carte de crédit n'est requise. Décidez ensuite si vous préférez notre produit gratuit ou l'une de nos options payantes.
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Userlike - Fonctionnalités
Userlike - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Plus d'informations sur Userlike
Plus d'informations sur Userlike
Avantages
- Donnez vie à votre site web
- Créer des clients heureux et durables
- Augmentez votre taux de conversion de 20%.
Facile à utiliser
Soyez opérationnel dans 3 minutes. Copiez et collez votre code unique dans votre site Web, allez en ligne et commencez à discuter avec vos visiteurs. Aucun logiciel à installer. Connectez-vous simplement à notre panel de discussion basé sur navigateur et commencez à discuter avec des clients potentiels.
Facile à personnaliser
Créez vos propres boutons de chat personnalisés et adaptez la fenêtre de chat à l'apparence et à la convivialité de votre site Web. Vous décidez comment approcher vos utilisateurs. Invitez vos visiteurs à chatter, recevez des évaluations de rétroaction sur votre service, collectez des adeptes des médias sociaux par le biais de votre service de clavardage impressionnant, et plus encore.
Mise à l'échelle facile
Que vous soyez une exposition personnelle ou une multinationale comptant des centaines d'employés de service, nous sommes à votre disposition. Userlike est utilisé par certaines des entreprises les plus dynamiques au monde. Notre système est facile à mettre à l'échelle lorsque le trafic de votre site Web et l'équipe de soutien augmente.
Intégrer à votre flux de travail
En tant que canal supplémentaire, votre discussion en direct devrait être intégrée de manière transparente à votre configuration existante d'outils d'entreprise. Nous offrons une large gamme d'intégrations CRM et une API ouverte pour une configuration plus avancée. Poussez vos informations d'utilisateur vers Userlike pour donner à vos opérateurs de chat l'information nécessaire pour offrir un service personnalisé, ou tirez des transcriptions de chat et des messages hors ligne vers votre CRM.
Ne nous croyez pas sur parole. Plus de 10 000 PME et entreprises leaders à travers le monde créent des relations à long terme avec Userlike. Commencez à discuter dès aujourd'hui avec notre plan pour toujours gratuit.
Userlike - FAQ
Userlike - FAQ
Voici quelques-unes des questions fréquentes sur Userlike.
Q. Quels sont les types de licence disponibles pour Userlike ?
Types de licences disponibles pour Userlike :
À partir de: 29,00 €/mois
Type de licence: Gratuit, Abonnement, Open source
Essai gratuit: Disponible
Commencez par notre essai gratuit, aucune carte de crédit n'est requise. Décidez ensuite si vous préférez notre produit gratuit ou l'une de nos options payantes.
Q. Quelles sont les principales fonctionnalités du logiciel Userlike ?
Nous n'avons pas d'informations sur les fonctionnalités de Userlike.
Q. Qui utilise Userlike ?
Utilisateurs habituels du logiciel Userlike :
PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues Userlike est-il disponible ?
Langues dans lesquelles Userlike est disponible :
allemand, anglais, danois, espagnol, finnois, français, hongrois, italien, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, turc
Q. Userlike prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Userlike.
Q. Avec quelles applications Userlike peut-il s'intégrer ?
Applications s'intégrant à Userlike :
Capsule, Freshdesk, Help Scout, Pipedrive, PipelineDeals, Slack, Talkdesk, Toonimo, Trello, Vision Helpdesk
Q. Quelles sont les ressources d'aide disponibles pour Userlike ?
Ressources d'aide disponibles pour Userlike :
FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo
Globalement, je suis très contente de l'outil Userlike et nos clients sont aussi très satisfaits.
Pour l'instant, nous ne pouvons encore évaluer la performance de cet outil mais nous savons déjà que grâce à lui nous avons reçu beaucoup moins de mails dans notre boîte mail de contact.