Bitrix24 - Prix, fonctionnalités, avis et comparateur de logiciels

Bitrix24

Free collaboration, communication & management tool suite

4/5 (240 avis)

Bitrix24 - Présentation

Bitrix24 is an online business collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 10,000 intranets created already! Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Prix

À partir de
$39/mois
Types de licence
version d'essai gratuite
Free
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis

Langues

chinois (simplifié), chinois (traditionnel), anglais, français, allemand et 6 autres, polonais, portugais, russe, espagnol, turc, ukrainien

Bitrix24 - Avis

Note globale
4/5
77% d'avis positifs
88
Excellent
96
Très bien
37
Moyen
6
Médiocre
11
Horrible
Traduire avec Google Translate

A Secret Jewel

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/08/2018
Provenance de l'avis : Capterra

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.

I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...

As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore

You can try it for free and send me a comment about it.

Avantages

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Inconvénients

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Everything your team needs to get things done on one page, which can be a bit of a problem

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/06/2018
Provenance de l'avis : Capterra

Avantages

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Inconvénients

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/05/2018
Provenance de l'avis

Avantages

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person

*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

Inconvénients

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems

*slow
Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Excellent value and overall feature set, just needs a bit of polishing the rough edges.

Publié le 09/02/2016
Provenance de l'avis

I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them.

Avantages

1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

Inconvénients

1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Lot of functionality with lot of bugs and hidden complexity of usage

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/12/2017
Provenance de l'avis : SoftwareAdvice

Avantages

One platform for many solutions - CRM, project management, time management
Project and TASK management tool really good.

Inconvénients

On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company.
If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly.
Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!!
Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform?
Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10

Bitrix24 - Prix

À partir de
$39/mois
Types de licence
version d'essai gratuite
Free
Abonnement
Rapport qualité-prix

Basic (up to 12 users): Free

Plus (up to 24 users): $39/month

Standard (unlimited users, 100GB storage): $99/month

Professional (unlimited users, unlimited storage): $199/month

A 30-day free trial is available for the self-hosted version of Bitrix24, which costs from $1490.

Bitrix24 - Fonctionnalités

  • API
  • Chat
  • Commentaires
  • Contrôle d'accès
  • Fonctionnalité de recherche
  • Gestion de la communication
  • Gestion des autorisations
  • Gestion des fichiers
  • Interface glisser-déposer
  • Intégration de tiers
  • Messagerie instantanée
  • Notifications automatiques
  • Outils de collaboration
  • Stockage de documents
  • Sécurité SSL
  • Tableau de bord d'activités

  • Espace de travail collaboratif
  • Marquage
  • Projections
  • Stratégie de marque personnalisable

Catégories

Logiciels de Customer Communications Management Logiciels de softphone Logiciels de coaching commercial Logiciels de gestion de campagnes électorales Logiciels pour centres de services Logiciels de MLM (Multi Level Marketing) Logiciels de reporting Logiciels pour l'immobilier Logiciels pour centres de yoga Logiciels pour ONG (organisation non gouvernementale) Logiciels pour coachs sportifs Logiciels pour le secteur public Logiciels de vente au détail et service aux consommateurs Logiciels pour instituts de beauté Logiciels d'emailing Logiciels de sécurité informatique Logiciels pour RGPD (règlement général sur la protection des données) Logiciels de CRM pour le secteur financier Logiciels pour services sociaux Logiciels pour services à la personne Logiciels pour services financiers Logiciels pour syndicats de copropriétés Logiciels pour le secteur médical et pharmaceutique Logiciels de CRM pour le secteur médical Logiciels pour assureurs Logiciels de gestion des financements Logiciels de bureautique Logiciels de gestion des sous-traitants Logiciels de Customer Success Logiciels pour le secteur Loisirs et bien-être Logiciels pour écoles de danse Logiciels pour le bâtiment Logiciels de CRM pour la construction Logiciels de gestion de l'expérience client Logiciels de stockage en ligne Logiciels d'intégration cloud Logiciels de CMS (Content Management System) Logiciels de gestion de paroisses Logiciels de gestion d'association Logiciels de planification stratégique Logiciels de plan marketing Logiciels de gestion des plaintes Logiciels de business intelligence et d'analytics Logiciels de business intelligence Logiciels de prise de rendez-vous Logiciels pour le secteur juridique Logiciels de facturation pour le secteur juridique Logiciels pour conférences Logiciels de réunions Logiciels de gestion de l'e-réputation Logiciels de gestion des ordres de mission Logiciels de CPQ (Configure Price Quote) Logiciels de content marketing Logiciels de gestion des installations Logiciels de business performance management Logiciels de composition prédictive Logiciels de gestion des conseils d'administration Logiciels de réseau social d'entreprise Logiciels pour comptables Logiciels ERP Logiciels pour suites d'applications Logiciels pour gestion de marque Logiciels pour l'enseignement et les crèches/garderies Logiciels de LMS (Learning Management System) Logiciels de comptabilité Logiciels pour réseaux sociaux Logiciels de social media marketing Logiciels pour Facebook Logiciels de suivi du coût des tâches Logiciels de gestion des ressources Logiciels de satisfaction du personnel Logiciels d'intégration des employés Logiciels de motivation du personnel Logiciels d'amélioration de la productivité Logiciels d'account-based marketing Logiciels de surveillance des employés Logiciels d'enregistrement des appels Logiciels de gestion événementielle Logiciels de gestion informatique Logiciels d'appel d'offres Logiciels de gestion de campagnes Logiciels de gestion du temps Logiciels de gestion du temps et des dépenses Logiciels de calendrier Logiciels de suivi des problèmes Logiciels de téléphonie Logiciels de SVI (serveur vocal interactif) Logiciels de finance et comptabilité Logiciels de facturation Logiciels de planning Logiciels pour service client Logiciels de billeterie Logiciels de sms marketing Logiciels de système téléphonique pour entreprise Logiciels d'aide à la vente Logiciels de brainstorming Logiciels de gestion des ventes Logiciels de gestion des commissions Logiciels hotline et d'assistance téléphonique Logiciels de gestion des talents Logiciels de RH Logiciels CRM en ligne Logiciels de VoIP Logiciels de gestion de projet informatique Logiciels de télévente Logiciels de landing pages Logiciels de création de formulaires Logiciels pour sites web et e-commerce Logiciels de gestion de communautés en ligne Logiciels de gestion du temps Logiciels de chat Logiciels de partage de fichiers Logiciels pour autres secteurs Logiciels pour services professionnels Logiciels pour entreprises de consulting Logiciels de création de devis Logiciels de SFA (Sales Force Automation) Logiciels de Professional Services Automation (PSA) Logiciels d'email marketing Logiciels de gestion du personnel Logiciels événementiels Logiciels de communication d'équipe Logiciels de lead generation Logiciels de predictive lead scoring Logiciels de lead management Logiciels de gestion de contacts Logiciels marketing digital Logiciels de marketing automation Logiciels de BPM (Business Process Management) Logiciels pour ONG (organisation non gouvernementale) Logiciels de CRM pour ONG (organisation non gouvernementale) Logiciels de gestion documentaire Logiciels de messagerie instantanée Logiciels de collaboration sur les projets Logiciels de gestion de tâches Logiciels de gestion d'entreprise Logiciels de planning du personnel Logiciels de communication Logiciels de collaboration Logiciels de gestion de projets Logiciels de gestion des opérations Logiciels de RH et gestion du personnel Logiciels et outils de communication Logiciels d'acquisition de leads Logiciels de vente Logiciels intranet Logiciels CRM Logiciels de gestion des clients Logiciels de gestion des connaissances Logiciels de gestion de projets Logiciels web de collaboration Logiciels de portail web Logiciels de gestion informatique Logiciels de gestion du flux de travail Logiciels de gestion de projets AGILE Logiciels de gestion de projets visuels Logiciels de communications unifiées Logiciels de CRM pour agences immobilières Logiciels de gestion de propriétés et biens immobiliers Logiciels de télémarketing Logiciels de marketing Logiciels PABX cloud Logiciels de communication interne Logiciels pour call centers Logiciels de support et service client Logiciels de contact client

Plus d'informations sur Bitrix24

Bitrix24 - Principales fonctionnalités

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Avantages

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Bitrix24 - FAQ

Voici quelques-unes des questions fréquentes sur Bitrix24.

Q. Quels sont les types de licence disponibles pour Bitrix24 ?

Types de licences disponibles pour Bitrix24 :

À partir de: $39/mois

Type de licence: Free, Abonnement

version d'essai gratuite: Non disponible

Basic (up to 12 users): Free

Plus (up to 24 users): $39/month

Standard (unlimited users, 100GB storage): $99/month

Professional (unlimited users, unlimited storage): $199/month

A 30-day free trial is available for the self-hosted version of Bitrix24, which costs from $1490.

Q. Quelles sont les principales fonctionnalités du logiciel Bitrix24 ?

Fonctionnalités du logiciel Bitrix24 :

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Q. Qui utilise Bitrix24 ?

Utilisateurs habituels du logiciel Bitrix24 :

Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, PME

Q. Dans quelles langues Bitrix24 est-il disponible ?

Langues dans lesquelles Bitrix24 est disponible :

chinois (simplifié), chinois (traditionnel), anglais, français, allemand, polonais, portugais, russe, espagnol, turc, ukrainien

Q. Quels sont les types de licence disponibles pour Bitrix24 ?

Types de licences disponibles pour Bitrix24:

Free, Abonnement

Q. Bitrix24 prend-il en charge les appareils mobiles ?

Appareils pris en charge par Bitrix24 :

Android, iPhone, iPad

Q. Avec quelles applications Bitrix24 peut-il s'intégrer ?

Applications s'intégrant à Bitrix24 :

Bitium, JivoChat, Landingi, Mailchimp, Mailigen, PieSync, Predictive Dialer, SALESmanago Marketing Automation, SendPulse, SharpSpring

Q. Quelles sont les ressources d'aide disponibles pour Bitrix24 ?

Ressources d'aide disponibles pour Bitrix24 :

FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo

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