ClickDesk

ClickDesk

Live chat for customer support

3.7/5 (18 avis)

ClickDesk - Présentation

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

ClickDesk - Avis

Note globale
3.7/5
72% d'avis positifs
6
Excellent
7
Très bien
1
Moyen
1
Médiocre
3
Horrible
Traduire avec Google Translate

Cloud internet help

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/04/2018
Provenance de l'avis : Capterra

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Avantages

What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Inconvénients

What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Elizabeth W.
Traduire avec Google Translate

Cost Effective Chat Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/01/2019
Provenance de l'avis : Capterra

Avantages

Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

Inconvénients

Would benefit from a screen-sharing or file-sharing feature.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

7.0/10
Aaron C.
Traduire avec Google Translate

Great way for social connections and messaging

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/07/2018
Provenance de l'avis : Capterra

Avantages

Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Inconvénients

A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Luciano G.
Traduire avec Google Translate

Useful

Publié le 18/09/2015
Provenance de l'avis

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Avantages

Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Inconvénients

Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Publié le 05/04/2018
Provenance de l'avis : Capterra

Avantages

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers!
Good for the small business helpdesk.

Inconvénients

Cost is expensive
Customer support takes more than 7 days for the reply back to your tickets.
Overall quality is poor due to customer support is poor!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10

ClickDesk - Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

ClickDesk is priced per operator per month.

Free: free for 10 users

Lite: $14.99/month/agent

Pro: $24.99/month/agent

Enterprise: $39.99/month/agent

A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

ClickDesk - Fonctionnalités

  • API
  • Chat
  • Enquêtes et feedback
  • Gestion des billets
  • Historique des contacts
  • Hiérarchisation
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Messagerie instantanée

  • Base de connaissances
  • Communication multicanal
  • Gestion des flux de travail
  • Intégration CRM
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Surveillance en temps réel
  • Tableau de bord d'activités

Plus d'informations sur ClickDesk

ClickDesk - Principales fonctionnalités

  • Activity tracking
  • Archiving & retention
  • Browser/VoIP phone
  • Canned responses
  • Chat
  • Chat transcript
  • Chat transfer
  • Collaboration tools
  • Computer telephony
  • Contact history
  • Convert offline chats to tickets
  • Custom forms
  • Customer experience management
  • Customizable templates
  • Data import/export
  • Email integration
  • Employee management
  • File transfer
  • Filtered views
  • Geographic maps
  • Geolocation
  • Help desk management
  • IM Integration - Google Talk and Skype
  • Incident management
  • Instant messaging
  • Lead assignment
  • Live / video conferencing
  • Local access numbers in 40 countries
  • Multi-language
  • Performance reports
  • Permission management
  • Prioritizing
  • Project notes
  • Real time data
  • Real time reporting
  • Receiving
  • Role-based permissions
  • Search functionality
  • Social media integration
  • Social toolbar
  • Status reporting
  • Summary reports
  • Support ticket tracking
  • Surveys & feedback
  • Tagging
  • Third party integration
  • Ticket management
  • Two-way audio & video
  • Visitor tracking
  • Voice chat
  • Widgets

Avantages

  • Cloud-based application: No hassle of software or hardware installation.

  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

  • Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

  • Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

  • Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.

  • ClickDesk - FAQ

    Voici quelques-unes des questions fréquentes sur ClickDesk.

    Q. Quels sont les types de licence disponibles pour ClickDesk ?

    Types de licences disponibles pour ClickDesk :

    À partir de: 15,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    ClickDesk is priced per operator per month.

    Free: free for 10 users

    Lite: $14.99/month/agent

    Pro: $24.99/month/agent

    Enterprise: $39.99/month/agent

    A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

    Q. Quelles sont les principales fonctionnalités du logiciel ClickDesk ?

    Fonctionnalités du logiciel ClickDesk :

    • Activity tracking
    • Archiving & retention
    • Browser/VoIP phone
    • Canned responses
    • Chat
    • Chat transcript
    • Chat transfer
    • Collaboration tools
    • Computer telephony
    • Contact history
    • Convert offline chats to tickets
    • Custom forms
    • Customer experience management
    • Customizable templates
    • Data import/export
    • Email integration
    • Employee management
    • File transfer
    • Filtered views
    • Geographic maps
    • Geolocation
    • Help desk management
    • IM Integration - Google Talk and Skype
    • Incident management
    • Instant messaging
    • Lead assignment
    • Live / video conferencing
    • Local access numbers in 40 countries
    • Multi-language
    • Performance reports
    • Permission management
    • Prioritizing
    • Project notes
    • Real time data
    • Real time reporting
    • Receiving
    • Role-based permissions
    • Search functionality
    • Social media integration
    • Social toolbar
    • Status reporting
    • Summary reports
    • Support ticket tracking
    • Surveys & feedback
    • Tagging
    • Third party integration
    • Ticket management
    • Two-way audio & video
    • Visitor tracking
    • Voice chat
    • Widgets

    Q. Qui utilise ClickDesk ?

    Utilisateurs habituels du logiciel ClickDesk :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

    Q. Dans quelles langues ClickDesk est-il disponible ?

    Langues dans lesquelles ClickDesk est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour ClickDesk ?

    Types de licences disponibles pour ClickDesk:

    Abonnement

    Q. ClickDesk prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par ClickDesk.

    Q. Avec quelles applications ClickDesk peut-il s'intégrer ?

    Applications s'intégrant à ClickDesk :

    Akita, Capsule, Chargify, Constant Contact, Help Scout, LearningCart, Nimble, Vision Helpdesk, Zendesk, Zoho CRM

    Q. Quelles sont les ressources d'aide disponibles pour ClickDesk ?

    Ressources d'aide disponibles pour ClickDesk :

    FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo