--- description: HappyFox Help Desk : qu'en pensent les utilisateurs ? Lisez les avis sur HappyFox Help Desk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.fr/software/90516/happyfox Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2) > HappyFox est un logiciel cloud d'assistance et de support client tout-en-un. Le système de traitement des cas d'assistance de HappyFox permet de résoudre rapidement les problèmes des clients grâce à un flux de travail de support client efficace. La plateforme fournit une base de connaissances intégrée, un forum communautaire et un portail d'assistance aux utilisateurs finaux. > > Conclusion : 92 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 92 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HappyFox - **Pays**: Irvine, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 24,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Canada, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - @mentions - Accès et contrôle à distance - Accès mobile - Accès à distance et surveillance - Aide à la décision - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Application mobile - Asset Lifecycle Management - Assistance à distance - Assurance qualité - Audit des problèmes - Authentification unique - Automatisation du marketing - Autoresponders - Autorisations basées sur les rôles - Base de données de clients ## Intégrations (41 au total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... et 26 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) ## Logiciels similaires 1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (720 reviews) 2. [Guru](https://www.getapp.fr/software/123167/guru) — 4.8/5 (639 reviews) 3. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5213 reviews) 4. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3682 reviews) 5. [Document360](https://www.getapp.fr/software/120723/document360) — 4.7/5 (292 reviews) ## Avis ### "One Stop solution for IT Support" — 5.0/5 > **Apur** | *29 décembre 2014* | Fabrication électrique/électronique > > **Avantages**: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. > > **Inconvénients**: Nothing in specific..................... > > I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. ----- ### "Ok ticketing; horrible KB user interface." — 4.0/5 > **Branko** | *28 septembre 2024* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: The Support ticketing system is quite good, and the systems function as advertised. > > **Inconvénients**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\! > > All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface. ----- ### "More Like SadFox" — 2.0/5 > **Daniel** | *9 décembre 2016* | Taux de recommandation : 2.0/10 > > **Avantages**: Support for team emails. > > **Inconvénients**: Emails didn't seem to always send and receive correctly. > > We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall. ----- ### "Helpful software" — 5.0/5 > **Amenda** | *3 octobre 2016* | Mode et vêtements | Taux de recommandation : 9.0/10 > > **Avantages**: This is very easy and simple to use set up automated responses is quite easy > > **Inconvénients**: Honestly none I can think of. > > HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. ----- ### "Easy to use help desk software" — 5.0/5 > **Utilisateur vérifié** | *8 décembre 2017* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. > > **Inconvénients**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90516/happyfox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées