HappyFox

HappyFox

Logiciel pour support client et helpdesk

4,6/5 (78 avis)

HappyFox - Présentation

Description du logiciel HappyFox

HappyFox est un logiciel de support client et de gestion des cas d'assistance très facile à utiliser. Il s'intègre à vos comptes de messagerie et à votre site web pour assurer la collecte de toutes les demandes d'assistance. Organisez mieux les tâches, attribuez le bon e-mail à la bonne personne, répondez plus vite et suivez tout le travail effectué. HappyFox est une solution économique grâce à ses formules mensuelles abordables.

HappyFox - Présentation

Prix

À partir de
29,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HappyFox - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient
Langues
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 17 autres, néerlandais, anglais, français, allemand, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc, ukrainien

Captures d'écran

Capture d'écran pour HappyFox : iOS Mobile Help Desk
Capture d'écran pour HappyFox : iOS Mobile Help Desk Capture d'écran pour HappyFox : iOS Open Ticket Capture d'écran pour HappyFox : iPad Ticket Message Capture d'écran pour HappyFox : iPad Ticket Menu Capture d'écran pour HappyFox : Android Pending tickets Capture d'écran pour HappyFox : Android Ticket Update Capture d'écran pour HappyFox : Mobile Knowledge Base Capture d'écran pour HappyFox : Community Forum Software Capture d'écran pour HappyFox : Happyfox FAQ Capture d'écran pour HappyFox : Tickets Mass Action

HappyFox - Avis

HappyFox - Avis

Note globale
4,6
/
5
Excellent
53

Très bien
20

Moyen
2

Médiocre
2

Mauvais
1

Rapport qualité-prix
4,5
Fonctionnalités
4,3
Simplicité d'utilisation
4,5
Support client
4,6
94% des utilisateurs recommandent cette application
Abimbola K.

Happyfox is changing the way helpdesk solutions run.


Traduire avec Google Translate
David O.

HappyFox Happy User

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.


Traduire avec Google Translate
Richard T.

DO NOT PURCHASE HAPPYFOX

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.


Traduire avec Google Translate
David S.

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.


Traduire avec Google Translate
Julian B.

Outstanding Help desk software at an attractive price

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.


Traduire avec Google Translate
Abimbola K.
Secteur d'activité: Divertissement
Taille de l'entreprise: 51-200 employés
Traduire en français

Happyfox is changing the way helpdesk solutions run.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 16/07/2018
Provenance de l'avis : Capterra

Avantages

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Inconvénients

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

David O.
Secteur d'activité: E-learning
Taille de l'entreprise: 2-10 employés
Traduire en français

HappyFox Happy User

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/08/2019
Provenance de l'avis : Capterra

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.

Avantages

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Inconvénients

I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Richard T.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 13-50 employés
Traduire en français

DO NOT PURCHASE HAPPYFOX

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 11/12/2016
Provenance de l'avis : SoftwareAdvice

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Avantages

Great looking product
Good website
Good information

Inconvénients

Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

David S.
Traduire en français

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/06/2018
Provenance de l'avis : Capterra

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Avantages

HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Inconvénients

There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt.

I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly.

Also adding a knowledge base to reference in responses to support tickets would be amazing

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Julian B.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire en français

Outstanding Help desk software at an attractive price

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 26/10/2016
Provenance de l'avis : Capterra

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Avantages

Easy to use, economic, full featured, integrates with Magento

Inconvénients

Nothing

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,6/10
Basé sur 78 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HappyFox - Prix

HappyFox - Prix

À partir de
29,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 78 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HappyFox - Fonctionnalités

HappyFox - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 78 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

HappyFox - FAQ

HappyFox - FAQ

Voici quelques-unes des questions fréquentes sur HappyFox.

Q. Quels sont les types de licence disponibles pour HappyFox ?

Types de licences disponibles pour HappyFox :

À partir de: 29,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HappyFox ?

Nous n'avons pas d'informations sur les fonctionnalités de HappyFox.

Q. Qui utilise HappyFox ?

Utilisateurs habituels du logiciel HappyFox :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues HappyFox est-il disponible ?

Langues dans lesquelles HappyFox est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, français, allemand, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc, ukrainien

Q. Quels sont les types de licence disponibles pour HappyFox ?

Types de licences disponibles pour HappyFox:

Abonnement

Q. HappyFox prend-il en charge les appareils mobiles ?

Appareils pris en charge par HappyFox :

Android, iPhone, iPad

Q. Avec quelles applications HappyFox peut-il s'intégrer ?

Applications s'intégrant à HappyFox :

Batchbook, Clearlogin, Customer Thermometer, HappyFox Chat, Help Desk Migration, HelpOnClick Live Chat Software, LogMeIn Rescue, ProjectManager.com, Slack, Zoho SalesIQ

Q. Quelles sont les ressources d'aide disponibles pour HappyFox ?

Ressources d'aide disponibles pour HappyFox :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo