--- description: HappyFox Help Desk : qu'en pensent les utilisateurs ? Lisez les avis sur HappyFox Help Desk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.fr/software/90516/happyfox Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2) > HappyFox est un logiciel cloud d'assistance et de support client tout-en-un. Le système de traitement des cas d'assistance de HappyFox permet de résoudre rapidement les problèmes des clients grâce à un flux de travail de support client efficace. La plateforme fournit une base de connaissances intégrée, un forum communautaire et un portail d'assistance aux utilisateurs finaux. > > Conclusion : 93 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 93 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HappyFox - **Pays**: Irvine, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 24,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: albanais, allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, finnois, français, grec, hindi, hongrois, hébreu, indonésien, irlandais, italien, japonais, letton, lituanien, norvégien, néerlandais, polonais, portugais, portugais brésilien, roumain, russe, serbe, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Bangladesh, Belgique, Brésil, Canada, Chili, Colombie, Corée du Sud, Danemark, Espagne, Finlande, France, Inde, Indonésie, Irlande et 25 de plus ## Fonctionnalités - @mentions - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Accès mobile - Advanced Search - Aide à la décision - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Application mobile - Asset Lifecycle Management - Assurance qualité - Attachments/Screencasts - Audit des problèmes - Authentification unique ## Intégrations (38 au total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Jira - JustCall ... et 23 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) ## Logiciels similaires 1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.6/5 (803 reviews) 2. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3487 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "One Stop solution for IT Support" — 5.0/5 > **Apur** | *29 décembre 2014* | Fabrication électrique/électronique > > **Avantages**: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. > > **Inconvénients**: Nothing in specific..................... > > I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. ----- ### "Power User - HAPPY FOX, has allowed us to scale fast\!" — 5.0/5 > **Kevin** | *14 octobre 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, scalability, price, support, integrations, and tools which make sense. > > **Inconvénients**: There is nothing I do not like about Happy Fox. > > I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. All throughout, the care of the HF employees is what truly stood out. \[SENSITIVE CONTENT\] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. \[SENSITIVE CONTENT\] in Sales was incredibly accommodating and never pushed more products. I cannot say enough about HF other than - sign up\! ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 avril 2018* | Logiciels | Taux de recommandation : 3.0/10 > > **Avantages**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Inconvénients**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Helpful software" — 5.0/5 > **Amenda** | *3 octobre 2016* | Mode et vêtements | Taux de recommandation : 9.0/10 > > **Avantages**: This is very easy and simple to use set up automated responses is quite easy > > **Inconvénients**: Honestly none I can think of. > > HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. ----- ### "Easy to use help desk software" — 5.0/5 > **Utilisateur vérifié** | *8 décembre 2017* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. > > **Inconvénients**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90516/happyfox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées