--- description: HappyFox Help Desk : qu'en pensent les utilisateurs ? Lisez les avis sur HappyFox Help Desk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.fr/software/90516/happyfox Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2) > HappyFox est un logiciel cloud d'assistance et de support client tout-en-un. Le système de traitement des cas d'assistance de HappyFox permet de résoudre rapidement les problèmes des clients grâce à un flux de travail de support client efficace. La plateforme fournit une base de connaissances intégrée, un forum communautaire et un portail d'assistance aux utilisateurs finaux. > > Conclusion : 93 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 93 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HappyFox - **Pays**: Irvine, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 24,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, finnois, français, grec, hindi, hongrois, indonésien, irlandais, italien, japonais, letton, lituanien, norvégien, néerlandais, polonais, portugais, portugais brésilien, roumain, russe, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Bangladesh, Belgique, Brésil, Canada, Chili, Colombie, Corée du Sud, Danemark, Espagne, Finlande, France, Inde, Indonésie, Irlande et 25 de plus ## Fonctionnalités - @mentions - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Accès mobile - Advanced Search - Aide à la décision - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Application mobile - Asset Lifecycle Management - Assurance qualité - Attachments/Screencasts - Audit des problèmes - Authentification unique ## Intégrations (41 au total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... et 26 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3470 reviews) 3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.6/5 (792 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "HappyFox Help Desk - Best for ticketing system" — 4.0/5 > **Utilisateur vérifié** | *24 octobre 2022* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. > > **Inconvénients**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. ----- ### "HappyFox, The Helpdesk for Humans" — 4.0/5 > **Utilisateur vérifié** | *17 février 2019* | Recrutement | Taux de recommandation : 8.0/10 > > **Avantages**: Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, > > **Inconvénients**: I've yet to see anything negative about this software. > > We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 avril 2018* | Logiciels | Taux de recommandation : 3.0/10 > > **Avantages**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Inconvénients**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Great application\!" — 5.0/5 > **Utilisateur vérifié** | *22 avril 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease\! > > **Inconvénients**: Reports can be a bit hard to create but customer service was always there to help. > > Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. ----- ### "Helpful application for sales support" — 4.0/5 > **Utilisateur vérifié** | *21 mai 2018* > > **Avantages**: It has enabled us to have multiple representatives handing the incoming emails for 1 email address. > > **Inconvénients**: I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90516/happyfox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées