Hightail

I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.

When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.

I'm a video producer and love that I can upload a rough cut, share the link with clients, and solicit feedback all in one place. There are lots of great tools for leaving feedback, such as the ability to draw on the screen.

Clients are often confused about how to leave feedback at specific points in a video. It doesn't seem to be intuitive that they need to click on the actual screen of the video before typing in their comments. Most just click on the pause button and then type in their comments. As a result, the comments all end up at the beginning of the video, and I have no idea which specific shots they're referring to.

The ability to easily and quickly send files.

-Customer service and tech help is AWFUL!

-Website is black with dark lettering and almost impossible to see.

-Ability to stream in addition to download is intermittent. Usually it is download only for the files sent.

-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now,

-Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded.

-Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day.

I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.

I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.

The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.