Outil d'analyse et de gestion de clientèle pour entreprise basé sur le web4.3/5 (16 avis)
Totango alimente les catégories suivantes d'information :
En temps réel :
- Flux d'activité - flux d'activité des utilisateurs sur l'application.
- Flux de conversion - inscriptions, achats, mises à jour, annulation, etc.
Sur une base utilisateur, les activités spécifiques peuvent être suivies dont :
- Actions de l'utilisateur sur l'application
- Modules d'application utilisés
- Les utilisateurs uniques
- Sessions d'activité
- Temps entre les sessions
- Score d'engagement du client
Possibilité d'affichage dans le tableau de bord exécutif :
- Compte par statut de rupture (en cours, semaine, mois, trimestre, etc)
- Analyses groupées de changements d'état (hebdomadaire et mensuelle)
I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.
I like Totango's ability to segment users based upon their health. I like the qucik automation and tracking of user actions. I like the hierarchy that is allowed for customers, though I wish this was more extensive.
I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason. Their focus on their slack integration instead of resolving basic feature requests is problematic. I haven't had the best experience with their support.
Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading. I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out.
Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health.
There's been a couple times where Totango has done some updates that our team did not like such as the new Tasks not showing all the Icons, rather it's in a drop down.
provides a great general overview of portfolio health
very easy to use, gives a great general idea of overall customer health of your portfolio at a glance
Of course sometimes its not accurate and the integrations require a lot of tweaking and work to get right. You need a subscription to a 3rd party tool like Zapier for example
Totango gave us a lot of different, integrated data points to understand how our interactions were impacting our new and existing customers. The platform was easy to set up and initial use was pretty seamless as we got started.
Out of the box functionality is great but you do you have to work with their tech and onboarding team pretty closely when it comes to integrations and customizations of the data views and communciation inputs.
The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. Over an easy to use tool that makes working with a lot of customers better!
Building a report is not as straightforward as it could be. There is a lot of work internally to customize for our team. Definitely, need a good amount of training to be an expert.
Prix sur demande
Voici quelques-unes des questions fréquentes sur Totango.
Types de licences disponibles pour Totango :
version d'essai gratuite: Disponible
Prix sur demande
Nous n'avons pas d'informations sur les fonctionnalités de Totango.
Utilisateurs habituels du logiciel Totango :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Totango est disponible :
Nous n'avons pas d'informations sur les types de licences de Totango.
Appareils pris en charge par Totango :
Applications s'intégrant à Totango :
APIANT, Bitium, Cyfe, Grow, Marketo, Retently, VisitorTrack, Zendesk
Ressources d'aide disponibles pour Totango :
FAQ, Base de connaissances, Support en ligne