--- description: Totango : qu'en pensent les utilisateurs ? Lisez les avis sur Totango, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Totango - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de campagnes](/directory/304/campaign-management/software) > [Totango](/software/90496/totango) # Totango Canonical: https://www.getapp.fr/software/90496/totango Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/90496/totango?page=2) > Totango offre une gestion et une analyse de clientèle automatisée pour générer des conversions et renforcer la fidélité client. Il est aussi possible de segmenter votre base de clientèle pour concentrer vos efforts de communication et ainsi gagner en efficacité. > > Conclusion : 33 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Totango - Principaux avantages Contactez les clients adéquats pour des études de cas, des témoignages, discuter des opportunités, et des programmes bêta. Totango utilise vos systèmes de messagerie préférés et vous permet de réaliser des campagnes plus intelligentes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 33 Avis | | Simplicité d’utilisation | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Totango - **Pays**: Redwood City, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes de compte - Alertes/Notifications - Analyse des sentiments - Analyse par cohorte - Analyse prédictive - Campagnes de drip marketing - Cartographie du parcours client - Collecte de données multicanal - Engagement des clients - Gestion de la communication - Gestion des campagnes - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des connaissances - Gestion des enquêtes et sondages - Gestion des leads - Gestion des modèles - Gestion des recettes ## Intégrations (12 au total) - Dropbox Business - GoodData.AI - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de gestion de campagnes](https://www.getapp.fr/directory/304/campaign-management/software) ## Catégories connexes - [Logiciels de gestion de campagnes](https://www.getapp.fr/directory/304/campaign-management/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de personnalisation web](https://www.getapp.fr/directory/609/personalization-behavioral-targeting/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Skalin](https://www.getapp.fr/software/2051814/skalin) — 4.9/5 (55 reviews) 2. [Custify](https://www.getapp.fr/software/128095/custify) — 4.9/5 (122 reviews) 3. [monday CRM](https://www.getapp.fr/software/2056613/monday-crm) — 4.7/5 (462 reviews) 4. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [Customerscore.io](https://www.getapp.fr/software/2079342/customerscore-io) — 4.8/5 (17 reviews) ## Avis ### "Totango - Good window into customer's lifecycle" — 4.0/5 > **Robert** | *16 septembre 2024* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy. > > **Inconvénients**: SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance. Customer Heathscore was badly calculated and of questionable value. > > Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage \& process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value. ----- ### "Digitally Engagement at Scale" — 4.0/5 > **Teresa** | *8 décembre 2023* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: I like how we are able to get the 360 view of a customer health, spot early indicators of churn, as well as create and deploy campaigns to nurture and engage our customers post sales in a scalable and efficient manner. > > **Inconvénients**: I wish there were more detailed campaign reporting, A/B testing of campaigns, additional features in the drag and drop templates for campaigns, along with monitors / alerts for when a campaign isn't triggering as it should. This is helpful especially when you are sending mass emails to a large audience. ----- ### "One of the worst" — 2.0/5 > **Avi** | *8 décembre 2023* | Logiciels | Taux de recommandation : 1.0/10 > > **Avantages**: This is a mediocre software that does pretty much what it says it will do, but in a very non-intuitive way. Every and any competitor I have used or seen had done it better But yeah, ultimately, they have most of the functionalities > > **Inconvénients**: Customer Support Not intuitive Analytics are just so so > > Overall, this was not a good experience, especially for the money ----- ### "Totango for the daily user" — 4.0/5 > **Thomas** | *12 novembre 2019* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to use dashboards and integration with other software that we use. Simple to follow tasks and documentation tools. I really like the Segments section which allows me to run reports on a number of different data segments on my customers. > > **Inconvénients**: Members on our team each have more than 100 customers and the system seems more geared towards teams with smaller bases but more touches/deeper dives. We manage with it but thinking we are not using all the tools available . > > We have integrated a data system that allows us to see usage of our products by our customers and health of accounts across a number of factors. We use this to help with forecasting and staying in front of customers. We have also automated a number of our processes to kick off email campaigns when usage is low, when customers are behind in payment and when customers provide feedback. We have better engagement and faster payments. ----- ### "Easy to use - Simplify daily work" — 4.0/5 > **Mostafa** | *26 mai 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use, and helps me to track my tasks and activities on a daily basis. > > **Inconvénients**: Sometimes having slow loading, but this getting resolved quick. > > Very satisfied. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/90496/totango?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90496/totango) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées