Docebo - Prix, fonctionnalités, avis et comparateur de logiciels

Docebo

Plateforme E-Learning en mode Saas

4.2/5 (67 avis)

Docebo - Présentation

Avec Docebo suivez et tracez toutes les étapes de formation de vos collaborateurs, téléchargez et partagez vos documents de formation sur PPT, PDF, SCORM, Tin Can et fichiers vidéo.

Le système de gestion d'apprentissage de Docebo est intégré avec Adobe Connect, BigBlueButton, Cisco WebEx, Citrix GoToMeeting, Digital Samba by OnSync, TeleSkill Live afin de vous permettre d'utiliser vos systèmes de visioconférence.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, Europe, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 17 autres, néerlandais, anglais, finnois, français, allemand, hongrois, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï

Docebo - Avis

Note globale
4.2/5
82% d'avis positifs
36
Excellent
19
Très bien
4
Moyen
4
Médiocre
4
Horrible

WARNING. WORST CUSTOMER SUPPORT.

Publié le 26.06.2016
Provenance de l'avis : Capterra

I regret the decision to go with Docebo. First, their product itself is rather poor. The video player seems like its outdated and slow to respond, plus the rest of the user interface left a lot to be desired. Many of the functionalities and add-ons that their system boasted left a lot to be desired, as they were either useless or buggy.

However, where Docebo disappointed me the most was with their customer support. First, it began with getting instructions that amounted to "Go look at our website FAQ" to get answers on how to use their product. We only signed up for the smallest subscription as to test out Docebo and slowly grow our services when necessary. But based on the responses that I received, it seems that if you're not a larger scale customer, you will be ignored as I was towards the end of our relationship.

Josh Squires was extremely responsive during our trial period, answering my emails within 24 hours each and every time. Yet once we actually transacted and became their client, Josh would literally go days without responding to an email and I was left dealing with the unhelpful support desk and their generic replies.

Avantages

Docebo seemed like a good product for the cost, as it was one of the cheaper options that I tested. But there was a reason for that. If you buy into their lower packages, they will not help you whatsoever. Good luck figuring out to deal with their system by reading through their "Knowledge Base." Take a look for yourself and see if their "Knowledge Base" actually really answers your question if you need specific help working around a problem. It is a general user manual that barely scratches the surface of how to deal with issues, yet they'll tell you time and time again that the answer can be found there. Also, the "search" button on their "Knowledge Base" is the worst. Good luck finding the page that helps answer your question.

Inconvénients

Outdated - the video player responds a full 3-4 seconds later after you press the play button. User interface is mediocre at best. The lag throughout the entire site is frustrating. It will also take you a good while to get accustomed to their panels and options. It's not an easy system to use and can be quite maze-like when trying to find specific functions.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10

The platform is functional yet easy to use but the real value is in their on-boarding support.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29.08.2017
Provenance de l'avis : Capterra

Avantages

There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.

Inconvénients

The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Nice but not with Joomla

Publié le 01.05.2014
Provenance de l'avis

They offer an integration with Joomla but unfortunatly that does not work for users on mobile devices. Since everyone uses that lately the integration is pretty much worthless. The platform itself is pretty good tough.

100% unsupported product even if you buy support!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 03.06.2017
Provenance de l'avis : Capterra

Hardly anything because key features are not working and support is not addressing them!

Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises

Avantages

Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Inconvénients

BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10

Everything you could ever want in an LMS!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24.03.2017
Provenance de l'avis : Capterra

We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Avantages

Ease of use, robust customization options, user friendly, great technical support.

Inconvénients

There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Docebo - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Docebo - Avantages

  • Téléchargez n’importe quel type de contenus de formation en un seul clic.

  • Traçabilité détaillée de toute l’activité formation de vos collaborateurs.

  • Intégré avec vidéoconférence, RH, CMS, ERP et des outils de CRM.

  • Votre LMS fonctionne comme un système séparé sur un (single-tenant) infrastructure dédiée.

  • Infrastructure Cloud dédié (single-tenant) avec assistance et fonctions avancées.

  • Docebo - FAQ

    Voici quelques-unes des questions fréquentes sur Docebo.

    Q. Quels sont les types de licence disponibles pour Docebo ?

    Types de licences disponibles pour Docebo :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Q. Quelles sont les principales fonctionnalités du logiciel Docebo ?

    Nous n'avons pas d'informations sur les fonctionnalités de Docebo.

    Q. Qui utilise Docebo ?

    Utilisateurs habituels du logiciel Docebo :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Docebo est-il disponible ?

    Langues dans lesquelles Docebo est disponible :

    arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hongrois, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï

    Q. Quels sont les types de licence disponibles pour Docebo ?

    Types de licences disponibles pour Docebo:

    Abonnement

    Q. Docebo prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Docebo :

    Android, iPhone, iPad

    Q. Avec quelles applications Docebo peut-il s'intégrer ?

    Applications s'intégrant à Docebo :

    Authorize.net, BigBlueButton, Cezanne HR, OnSync, Shopify, Twitter, Vivocha, Wordpress, Zendesk, iSpring Learn

    Q. Quelles sont les ressources d'aide disponibles pour Docebo ?

    Ressources d'aide disponibles pour Docebo :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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