RingCentral - Prix, fonctionnalités, avis et comparateur de logiciels

RingCentral

The full-featured cloud business communications solution

4.2/5 (528 avis)

RingCentral - Présentation

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

RingCentral has the confidence of over 350,000 organizations worldwide to provide them with innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships. RingCentral is also recognized as a Leader in the 2015 and 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide.

Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, Royaume-Uni, États-Unis

Langues

anglais

RingCentral - Avis

Note globale
4.2/5
81% d'avis positifs
263
Excellent
166
Très bien
64
Moyen
20
Médiocre
15
Horrible
Traduire avec Google Translate

One of the most complete easy to use fully cloud solutions out there

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/04/2018
Provenance de l'avis : Capterra

If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

Avantages

No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

Inconvénients

Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Expensive, but worth it if you abuse the system.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/02/2018
Provenance de l'avis : Capterra

We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.

Avantages

RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management.

On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline *and* make a VoiP call that then forwards *your end* of that call to your landline and allows you to have the conversation over the phone like normal.

Inconvénients

Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy.

Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Rock Solid VoIP with great features, but on the expensive side

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/10/2017
Provenance de l'avis : Capterra

It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Avantages

Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call.

We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked.

We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks.

They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to.

RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work.

The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.

Inconvénients

The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support.

It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Beyond VOIP service a whole business suite

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/07/2018
Provenance de l'avis : Capterra

I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business.

Avantages

There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone. When it comes to notifications, you can get them via SMS, email or both. If you have a team then your really in business for they have GLIMP which is a message service you can use on either your computer or smartphone. The best part is if someone does not have a RingCentral service, not a problem, they can just download the app and your messaging. Lastly the service staff are very helpful and will walk you thru any issue your having and will also teach you if you want to learn.

Inconvénients

If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

RingCentral for meetings

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/08/2018
Provenance de l'avis : Capterra

Ringcentral meetings give us the opportunity to connect with our clients in an effective way. Also, it s great to use inside our company to connect our offices over the world.

Avantages

I´ve been using RingCentral at work since I got hired in the Company. For me it has been an important tool since the majority of our clients are contacted via telephone conferences. Also, ringcentral is very helpful for us because we have 2 main locations Miami and Bogota and we use it to comunicate between both offices the entire day. Ringcentral is very helpful in situations in which you need to connect your clients with people in different offices. Even if you don´t use the video feature you know who is speaking because the name of the person appears in the entire screen (which is super usefull if you are connected which several persons at the same time). I had also use it via cellphone and it is super easy to use, you only need to call a particular number and then mark the code of the meeting, for me this is important in cases when I have a meeting but I´m in the middle of traffic or something similar. Ringcentral also offers you the opportunity to share your screen so everyone in the meeting can see your presentations and you can even give them the control of your screen so they can make changes directly to any document if you need it, we use this feature between the teams in Bogota and Miami and it is super usefull because we can work in several things at the same time.

Inconvénients

I don´t have any complaints about this software, for me it has been very helpful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

RingCentral - Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

RingCentral Office™ from $19.99 per user
RingCentral Professional™ from $9.99 per user
RingCentral Fax from $7.99 per user

30 Days Free Trial

RingCentral - Fonctionnalités

  • API
  • Enregistrement des appels

  • Chat
  • Conférences
  • Conférences vidéo et en direct
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Intégration des SMS
  • Messagerie instantanée
  • Messagerie vocale
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Réceptions
  • Suivi des appels
  • Tableau de bord d'activités
  • Transfert d’appel

Plus d'informations sur RingCentral

RingCentral - Principales fonctionnalités

  • Always on service
  • Answering rules
  • Auto-Receptionist
  • Box, Dropbox, Google Drive Integrations
  • Business SMS
  • Call forwarding
  • Call screening
  • Caller ID
  • Conferencing
  • Directory listings
  • Internet Fax; CloudFax; Cloud PBX
  • Local numbers
  • Microsoft Outlook Integration
  • RingCentral Mobile App for iOS, Android, Blackberry
  • Salesforce Integration
  • Softphone
  • Toll-free numbers
  • Unlimited calling
  • VoIP service
  • Voicemail, Voicemail to Email

Avantages

RingCentral Quality Assurance

Quality of service (QoS) is very important to our customers, and to us. That’s why we developed RingCentral Quality Assurance™ (RQA), one of the most proactive QoS initiatives in the industry.

RQA offers significant benefits to RingCentral customers on a variety of levels—there’s no need to employ third party vendors in order to have consistently great service and uptime.
At the core of RQA is proactive identification, a proven methodology that uses state-of-the-art software and tools to proactively identify customers who are experiencing quality issues as defined by industry standard metrics. Every network call is scored using various industry standards including MOS, R-factor, jitter, packet loss and call failure. Scoring is combined with a trend analysis that maps call quality on a weekly basis.

Technology is only part of the equation. Our RQA analysts proactively contact customers to conduct remote site surveys. These comprehensive evaluations include analysis of the ISP, hardware specifications, and network layout in order to understand patterns and Internet usage. The RQA analysts then create a report based on their findings that includes a predefined network layout, based on best practices, and any hardware (e.g. router) recommendations. Analysts are also certified to place diagnostic tools on the customer’s premises in order to get very detailed network traffic pattern and usage metrics end-to-end.

RingCentral - FAQ

Voici quelques-unes des questions fréquentes sur RingCentral.

Q. Quels sont les types de licence disponibles pour RingCentral ?

Types de licences disponibles pour RingCentral :

À partir de: $20/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

RingCentral Office™ from $19.99 per user
RingCentral Professional™ from $9.99 per user
RingCentral Fax from $7.99 per user

30 Days Free Trial

Q. Quelles sont les principales fonctionnalités du logiciel RingCentral ?

Fonctionnalités du logiciel RingCentral :

  • Always on service
  • Answering rules
  • Auto-Receptionist
  • Box, Dropbox, Google Drive Integrations
  • Business SMS
  • Call forwarding
  • Call screening
  • Caller ID
  • Conferencing
  • Directory listings
  • Internet Fax; CloudFax; Cloud PBX
  • Local numbers
  • Microsoft Outlook Integration
  • RingCentral Mobile App for iOS, Android, Blackberry
  • Salesforce Integration
  • Softphone
  • Toll-free numbers
  • Unlimited calling
  • VoIP service
  • Voicemail, Voicemail to Email

Q. Qui utilise RingCentral ?

Utilisateurs habituels du logiciel RingCentral :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues RingCentral est-il disponible ?

Langues dans lesquelles RingCentral est disponible :

anglais

Q. Quels sont les types de licence disponibles pour RingCentral ?

Types de licences disponibles pour RingCentral:

Abonnement

Q. RingCentral prend-il en charge les appareils mobiles ?

Appareils pris en charge par RingCentral :

Android, iPhone, iPad

Q. Avec quelles applications RingCentral peut-il s'intégrer ?

Applications s'intégrant à RingCentral :

1CRM, Apptivo CRM, Dropbox, Freshdesk, PCRecruiter, SalesExec, Salesforce Sales Cloud, TeamSupport.com, Zendesk, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour RingCentral ?

Ressources d'aide disponibles pour RingCentral :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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