iVend Retail

iVend Retail

Une solution omnicanale intégrée pour le commerce de détail

4.3/5 (14 avis)

iVend Retail - Présentation

iVend Retail est une solution omnicanale intégrée utilisée par les commerces de détail de 5 à plus de 500 boutiques dans plus de 46 pays dans tous les secteurs. iVend Retail permet aux commerces de détail d'offrir une expérience client transparente à travers les canaux de vente et de rationaliser les points de vente, les promotions, les analyses, la gestion des stocks, les clients, les programmes de fidélisation et plus encore.

iVend Retail s'adapte aux environnements complexes, multimagasins, multilingues et multidevises et convient aussi bien aux opérations de vente au détail à gros volume qu'aux boutiques spécialisées à service élevé. Les commerces de détail à gros volume bénéficient de l'interface utilisateur de service rapide et de la flexibilité d'ajouter des registres mobiles. Les commerces de détail de services de haut niveau apprécieront les nombreuses options de traitement des commandes spéciales, les offres et les promotions personnalisées et l'image de marque personnalisée pour les écrans de logiciels.

Disponible sur plusieurs périphériques - y compris les ordinateurs de bureau, mobiles et tablettes - iVend Retail permet aux commerces de détail d'attirer les clients, tout en offrant une visibilité à l'échelle de l'entreprise sur les données de ventes et d'inventaire. iVend Retail propose une solution Enterprise Class configurable, flexible et évolutive, facile à mettre en œuvre et s'intégrant de manière transparente via des API ouvertes à tout ERP.

Prix

À partir de
160,00 $US/mois
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

arabe, anglais, français, italien, espagnol

iVend Retail - Avis

Note globale
4.3/5
93% d'avis positifs
8
Excellent
5
Très bien
0
Moyen
0
Médiocre
1
Horrible
Willy O.
Traduire avec Google Translate

Good POS software with a lot of features and reporting capabilities

Publié le 25/08/2016
Provenance de l'avis : SoftwareAdvice

Avantages

1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse.
2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report.
3. You can develop custom reports using built-in report designer or Crystal Report.
4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard.
5. Has dashboard designer.
6. Support is very responsive.
7. Relatively inexpensive.
8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce.
9. Support for OPOS devices. Therefor supports a lot of devices.

Inconvénients

1. Add-on development is still difficult.
2. New version sometimes buggy. And the 'bugs' are usually silly.
3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Ivan P.
Traduire avec Google Translate

Publié le 02/09/2013
Provenance de l'avis : SoftwareAdvice

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution.

I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating.

I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems.

As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

Note détaillée

Simplicité d'utilisation
Support client

Catherine G.
Traduire avec Google Translate

Overall a great POS for retail

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/12/2018
Provenance de l'avis : SoftwareAdvice

over all i enjoyed this POS system

Avantages

I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

Inconvénients

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Andee D.
Traduire avec Google Translate

VP of Finance

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/12/2017
Provenance de l'avis : SoftwareAdvice

Never would have implemented this with the consultant hours that we had to pay to even get this going.

Avantages

The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.

Inconvénients

We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.

Réponse de Mia

We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!

Note détaillée

Simplicité d'utilisation

Mary K.
Traduire avec Google Translate

Publié le 16/10/2012
Provenance de l'avis : SoftwareAdvice

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank.

iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb.

It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers.

We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.

Note détaillée

Simplicité d'utilisation
Support client

iVend Retail - Prix

À partir de
160,00 $US/mois
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

iVend Retail - Fonctionnalités

  • API
  • Point de vente

  • Base de données de clients
  • Emplacements multiples
  • Gestion des commandes
  • Gestion des employés
  • Gestion des factures
  • Gestion des remises
  • Gestion des stocks
  • Historique des clients
  • Intégration de tiers
  • Notifications automatiques
  • Programme de fidélisation des clients
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports sur les ventes
  • Suivi de l'inventaire
  • Système de cartes cadeaux
  • Tableau de bord d'activités
  • Traitement des cartes de crédit

iVend Retail - FAQ

Voici quelques-unes des questions fréquentes sur iVend Retail.

Q. Quels sont les types de licence disponibles pour iVend Retail ?

Types de licences disponibles pour iVend Retail :

À partir de: 160,00 $US/mois

Type de licence: Licence unique, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel iVend Retail ?

Nous n'avons pas d'informations sur les fonctionnalités de iVend Retail.

Q. Qui utilise iVend Retail ?

Utilisateurs habituels du logiciel iVend Retail :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues iVend Retail est-il disponible ?

Langues dans lesquelles iVend Retail est disponible :

arabe, anglais, français, italien, espagnol

Q. Quels sont les types de licence disponibles pour iVend Retail ?

Types de licences disponibles pour iVend Retail:

Licence unique, Abonnement

Q. iVend Retail prend-il en charge les appareils mobiles ?

Appareils pris en charge par iVend Retail :

Android, iPhone, iPad

Q. Avec quelles applications iVend Retail peut-il s'intégrer ?

Applications s'intégrant à iVend Retail :

Logiwa, Workato

Q. Quelles sont les ressources d'aide disponibles pour iVend Retail ?

Ressources d'aide disponibles pour iVend Retail :

FAQ, Base de connaissances, Support téléphonique, Tutoriels vidéo

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