SupportCenter Plus est une application CRM basée sur le web et un outil de support client qui permet aux entreprises de gérer efficacement les tickets clients, les comptes et les coordonnées de leurs clients, les contrats de service en offrant une expérience client de qualité supérieure. Il vous permet de gérer plusieurs contrats de service et plans de support associés pour servir vos clients à temps et facturer en conséquence. Le portail en libre-service permet à vos clients de soumettre des billets, de les suivre, d'effectuer des recherches dans la base de connaissances et d'exécuter des rapports.
Avantages
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Inconvénients
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Avantages
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Inconvénients
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Notification screen reminds me a social network message. That's good.
Avantages
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Avantages
Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Inconvénients
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Avantages
The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Inconvénients
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
Voici quelques-unes des questions fréquentes sur ManageEngine SupportCenter Plus.
Types de licences disponibles pour ManageEngine SupportCenter Plus :
À partir de: 495,00 $US
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de ManageEngine SupportCenter Plus.
Utilisateurs habituels du logiciel ManageEngine SupportCenter Plus :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles ManageEngine SupportCenter Plus est disponible :
chinois (simplifié), néerlandais, anglais, français, allemand, italien, japonais, polonais, portugais, russe, espagnol, suédois
Types de licences disponibles pour ManageEngine SupportCenter Plus:
Gratuit, Abonnement
Appareils pris en charge par ManageEngine SupportCenter Plus :
Android, iPhone
Applications s'intégrant à ManageEngine SupportCenter Plus :
Zoho Analytics
Ressources d'aide disponibles pour ManageEngine SupportCenter Plus :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
