Accelo

Logiciel d'automatisation pour toute entreprise de services professionnels

4,4 /5 (134 avis) Donnez votre avis !

Accelo - Présentation

Description du logiciel Accelo

Accelo combine les besoins clés de vos ventes, de votre gestion de projets, de vos provisions, de vos cas d'assistance de service et de votre collaboration en une seule plateforme pour les petites et moyennes entreprises de services. Ce logiciel permet ensuite d'affecter facilement des tâches, de suivre les progrès ou encore de voir les budgets et la rentabilité en temps réel. Accelo vous aide à obtenir une visibilité sur les performances de l'ensemble de votre entreprise afin que vous puissiez facilement fournir le travail que vos clients apprécient.

Modules

Clients et contacts : une base de données client puissante et facile d'utilisation qui vous permet de voir simplement et rapidement toutes les correspondances, les ventes, les tâches et les factures avec les clients.

Ventes et marketing : vendez à vos leads et clients, puis gérez les processus d'offres et de ventes ; ceux-ci sont rapides, facile à utiliser et conçus pour les ventes de services professionnels.

Emplois et projets : suivi complet des tâches et gestion de projet conçu pour gérer la flexibilité requise par les professionnels de service. Gérez les projets, budgets, échéances et tâches avec confiance et aisance, le tout au sein d'une même plateforme.

Problèmes et service : fournir des services et une assistance exceptionnels avec un système intégré qui vous permet de voir la relation client dans son ensemble.

Contrats et acomptes : avez-vous des acomptes ou des contrats de service avec des clients ? Réduisez vos efforts de facturation et de reporting avec les contrats et acomptes qui relient automatiquement votre travail et feuilles de temps aux contrats.

Factures et paiements : créez facilement des factures à partir des postes, problèmes de service, contrats et feuilles de temps : recevez un salaire pour le travail que vous effectuez réellement ! Vous pouvez également synchroniser instantanément les factures avec votre programme de comptabilité principal.

Tâches, planification et feuilles de temps : afin de vous aider dans votre travail, Accelo a intégré le suivi des tâches, la planification des projets et des feuilles de temps ; tout ce dont votre équipe a besoin pour gérer son temps, son travail et ses échéances.

E-mail, notes et collaboration : accelo stocke automatiquement vos e-mails, documents et notes de réunion, puis les compare directement aux ventes, projets, problèmes de service ou dossiers client afin que vous puissiez facilement trouver des informations importantes.

Portail client : offrez à vos clients un accès en temps réel, 24h/24, 7j/7, à leurs propres projets, contrats, services et informations de compte afin d'améliorer la transparence, les niveaux de service et d'encourager l'autonomie des clients.

Campagnes d'e-mail marketing direct : envoyez des campagnes par e-mail à vos clients directement dans Accelo.

Accelo - Présentation

Prix

À partir de
39,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Accelo - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Allemagne
Langues
anglais

Media

11683
11686
11689
11691
11693
11694
11696
11698
591241
Capture d'écran pour Accelo : Activity Stream Capture d'écran pour Accelo : Company Dashboard Capture d'écran pour Accelo : Sale Dashboard Capture d'écran pour Accelo : Project Dashboard Capture d'écran pour Accelo : Sales Capture d'écran pour Accelo : Sale Overview Capture d'écran pour Accelo : Project Overview Capture d'écran pour Accelo : Inbox Capture d'écran pour Accelo : Task Board

Accelo - Avis

Accelo - Avis

Note globale
4,4
/
5
Excellent
78

Très bien
44

Moyen
7

Médiocre
2

Mauvais
3

Rapport qualité-prix
4,3
Fonctionnalités
4,4
Simplicité d'utilisation
4,1
Support client
4,4
91% des utilisateurs recommandent cette application
Meredith C.

The Best CRM!

We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.


Traduire avec Google Translate
Christine S.

Product Analyzer

I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.


Traduire avec Google Translate
Daniel D.

Run away! Terrible quality updates and the worst customer service. False advertising of...

The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).

Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....

Staff have no idea about their own product as it changes so drastically so often.

A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.

We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.

The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.

The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!

We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!


Traduire avec Google Translate
Anna G.

The most cost-effective tool for managing large scale projects.

Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much.


Traduire avec Google Translate
Susie S.

Game Changer for our Professional Services Company

The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).


Traduire avec Google Translate
Meredith C.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

The Best CRM!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/11/2019
Provenance de l'avis : Capterra

We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Avantages

Ease of use, completely customizable, thoughtful and useful features!

Inconvénients

I wish I would have found it so much earlier than I did!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Christine S.
Secteur d'activité: Urbanisme et architecture
Taille de l'entreprise: 2-10 employés
Traduire en français

Product Analyzer

Logiciel utilisé Autre pendant Essai gratuit
Publié le 07/05/2019
Provenance de l'avis : Capterra

I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.

Avantages

I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it.

Inconvénients

I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Daniel D.
Traduire en français

Run away! Terrible quality updates and the worst customer service. False advertising of integrations

Publié le 15/10/2016
Provenance de l'avis : Capterra

The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).

Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....

Staff have no idea about their own product as it changes so drastically so often.

A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.

We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.

The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.

The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!

We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Traduire en français

Réponse de Accelo

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.

Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."

Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.

While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Anna G.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français

The most cost-effective tool for managing large scale projects.

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 18/04/2020
Provenance de l'avis : Capterra

Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much.

Avantages

I love working with Accelo because it is a very accessible service for my company, its high performance allows us to manage projects with high performance and my team loves it because of how convenient it is, the tool is available to access from Windows and Android. One factor that makes this software ideal for anyone even without technical knowledge is that it has excellent training available for inexperienced people, its high customization and its wide interface make an excellent experience that motivates people to want to work with this software every day at all times.

Inconvénients

The software has constant updates which is an advantage and disadvantage at the same time to work, the main advantage is that it keeps all your system updated to the most innovative technology and the disadvantage is that for people to adapt to the software makes this very challenging because of the constant changes that are seen.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Susie S.
Secteur d'activité: Comptabilité
Taille de l'entreprise: 2-10 employés
Traduire en français

Game Changer for our Professional Services Company

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 12/02/2020
Provenance de l'avis : Capterra

The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).

Avantages

Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business.

Inconvénients

The integration with QuickBooks Online needs some additional features.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,5/10
Basé sur 134 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Accelo - Prix

Accelo - Prix

À partir de
39,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,3/5
Basé sur 134 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Accelo - Fonctionnalités

Accelo - Fonctionnalités

API
Diagrammes de Gantt
Feuilles de temps
Gestion de projets
Gestion des tâches
Hiérarchisation
Interface glisser-déposer
Intégration de tiers
Notifications automatiques
Outils de collaboration
Planification de projets
Projections
Projets multiples
Rapports et statistiques
Suivi de la progression
Suivi des activités
Suivi des projets
Suivi des tâches
Suivi du temps des projets
Tableau de bord d'activités
Fonctionnalités
4,4/5
Basé sur 134 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Accelo - FAQ

Accelo - FAQ

Voici quelques-unes des questions fréquentes sur Accelo.

Q. Quels sont les types de licence disponibles pour Accelo ?

Types de licences disponibles pour Accelo :

À partir de: 39,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Accelo ?

Nous n'avons pas d'informations sur les fonctionnalités de Accelo.

Q. Qui utilise Accelo ?

Utilisateurs habituels du logiciel Accelo :

PME, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Accelo est-il disponible ?

Langues dans lesquelles Accelo est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Accelo ?

Types de licences disponibles pour Accelo:

Abonnement

Q. Accelo prend-il en charge les appareils mobiles ?

Appareils pris en charge par Accelo :

Android, iPhone

Q. Avec quelles applications Accelo peut-il s'intégrer ?

Applications s'intégrant à Accelo :

Campaign Monitor, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, QuickBooks, QuickBooks Online, Saasu, SharpSpring, Stripe, Xero

Q. Quelles sont les ressources d'aide disponibles pour Accelo ?

Ressources d'aide disponibles pour Accelo :

FAQ, Forum, Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances